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Compare Forethought and Haptik 
Featured Products
At a Glance
Market Segments
Mid-Market (64.6% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Forethought
Star Rating
(164)4.3 out of 5
Market Segments
Mid-Market (64.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ForethoughtHaptik
Star Rating
(167)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HaptikForethought vs Haptik
When assessing the two solutions, reviewers found Haptik easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.
- Reviewers felt that Haptik meets the needs of their business better than Forethought.
- When comparing quality of ongoing product support, reviewers felt that Forethought is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Haptik over Forethought.
Pricing
Entry-Level Pricing
Forethought
No pricing availableHaptik
No pricing availableFree Trial
Forethought
Free Trial is available
Haptik
No trial information availableRatings
Meets Requirements
8.2
115
8.3
115
Ease of Use
8.3
119
8.8
115
Ease of Setup
7.7
71
8.4
81
Ease of Admin
7.9
69
8.5
71
Quality of Support
8.9
108
8.8
114
Has the product been a good partner in doing business?
9.1
69
9.1
71
Product Direction (% positive)
9.3
105
9.4
106
Features by Category
Messenger
Not enough data
8.4
22
Not enough data
7.3
22
Not enough data
8.0
21
Not enough data
7.8
22
Channels
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
6.8
13
Not enough data
6.3
14
Not enough data
7.6
15
Customers
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.6
23
Not enough data
8.0
22
Not enough data
6.9
21
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.6
7
Not enough data
6.7
7
Not enough data
6.1
6
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
6.1
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
5
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Generative AI
Not enough data
Not enough data
Responses
8.0
33
8.4
25
9.1
27
8.3
26
8.6
30
8.2
24
Automation - AI Agents
8.7
5
Not enough data
8.3
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Platform
9.0
27
8.2
24
8.9
32
8.3
23
9.0
20
8.7
25
Autonomy - AI Agents
7.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
9.8
8
Feature Not Available
9.4
8
Feature Not Available
Responses
8.5
51
Not enough data
8.2
49
Not enough data
8.8
47
Not enough data
8.1
39
Not enough data
7.4
33
Not enough data
Platform
8.2
38
Not enough data
7.8
46
Not enough data
8.6
44
Not enough data
7.6
45
Not enough data
Feature Not Available
Not enough data
7.7
37
Not enough data
7.5
42
Not enough data
Generative AI
7.2
19
Not enough data
7.8
20
Not enough data
Customer Support
8.2
17
Not enough data
6.6
16
Not enough data
8.9
17
Not enough data
Automation
8.9
18
Not enough data
8.8
18
Not enough data
8.5
18
Not enough data
Artificial Intelligence
9.0
17
Not enough data
8.9
17
Not enough data
8.7
18
Not enough data
Generative AI
Not enough data
6.8
16
Not enough data
6.9
16
Agentic AI - Bot Platforms
Not enough data
7.8
6
Not enough data
6.7
6
Not enough data
6.4
6
Not enough data
6.4
6
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Generative AI
7.7
16
7.7
10
Self-Service Experience
7.5
31
8.2
32
8.2
61
8.1
33
Feature Not Available
7.4
31
7.8
42
8.0
29
7.9
54
7.9
33
Self-Service Platform
8.4
53
8.5
31
8.4
58
8.0
35
8.6
60
8.1
33
8.1
57
8.2
32
Agentic AI - Customer Self-Service
7.3
8
Not enough data
6.9
7
Not enough data
7.9
8
Not enough data
7.6
9
7.7
5
8.1
9
7.3
5
6.0
8
Not enough data
7.8
9
7.7
5
Customer Query Resolution - AI Customer Support Agents
8.5
12
Not enough data
8.2
11
Not enough data
7.9
12
Not enough data
9.2
11
Not enough data
7.8
10
Not enough data
Customer Interaction Automation - AI Customer Support Agents
6.9
9
Not enough data
8.3
9
Not enough data
7.8
9
Not enough data
8.7
10
Not enough data
Automation
8.7
13
Not enough data
8.2
14
Not enough data
6.8
12
Not enough data
Autonomy
8.0
11
Not enough data
7.6
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Forethought and Haptik are categorized as AI Customer Support Agents, Customer Self-Service, and AI Agents For Business Operations
Unique Categories
Forethought is categorized as Customer Service Automation, Contact Center Knowledge Base, and Chatbots
Haptik is categorized as Conversational Marketing and Bot Platforms
Reviews
Reviewers' Company Size
Forethought
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Haptik
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
25.6%
Financial Services
20.7%
Information Technology and Services
15.2%
Consumer Services
3.0%
Consumer Goods
3.0%
Other
32.3%
Insurance
7.6%
Financial Services
7.6%
Computer Games
6.3%
Retail
5.7%
Real Estate
5.7%
Other
67.1%
Alternatives
Discussions
What is Forethought AI used for?
1 Comment
CA
Forethought's strength is in applying AI to an unmanaged support chat bot to quickly resolve common customer issues based on a dataset you provide it such as...Read more
Forethought has no more discussions with answers
What if someone uses abusive language?
1 Comment
Official Response from Haptik
Great question, Murtuza. Depending on the context of the conversation, the bot will use a combination of Haptik's Small Talk module (commonly known as...Read more
Haptik has no more discussions with answers
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