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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Starting at $49.00 1 Users Per Month
Fin by Intercom
Star Rating
(3,690)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansGlassix
Star Rating
(202)4.8 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $49.00 1 Users Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring 9.3, while Glassix shines with a higher score of 9.6, indicating a more seamless user experience in real-time customer interactions.
- Reviewers mention that Glassix offers superior ticket response user experience with a score of 9.5 compared to Intercom's 8.8, highlighting Glassix's efficiency in managing customer inquiries.
- G2 users note that Glassix's SLA Management feature is rated at 9.6, significantly higher than Intercom's 8.4, suggesting that Glassix provides better tools for ensuring timely responses to customer issues.
- Users on G2 emphasize that Glassix's automation capabilities, particularly in response automation, are rated 9.3, while Intercom's is lower at 8.5, indicating that Glassix may offer more robust automated solutions for customer interactions.
- Reviewers say that the customization interface in Glassix is rated 9.1, which is higher than Intercom's 8.5, suggesting that users find it easier to tailor the platform to their specific needs.
- Users report that Glassix's overall quality of support is rated at 9.5, compared to Intercom's 8.7, indicating that customers may receive more effective assistance and resources when using Glassix.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Glassix
Starter
Starting at $49.00
1 Users Per Month
Whether you’re running a small business, bootstrapping the next micro-SaaS unicorn from your garage, or already building your lean mean eCommerce empire, Glassix has a business messaging plan just for you.
- AI-powered inbox
- Customer communication platform
- Email, chat, social messaging, and more
Free Trial
Fin by Intercom
Free Trial is available
Glassix
Free Trial is available
Ratings
Meets Requirements
8.8
2,818
9.6
65
Ease of Use
8.9
2,848
9.6
128
Ease of Setup
8.4
1,457
9.7
75
Ease of Admin
8.6
1,304
9.7
13
Quality of Support
8.6
2,714
9.5
65
Has the product been a good partner in doing business?
8.8
1,301
9.8
11
Product Direction (% positive)
8.8
2,669
9.3
66
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.1
13
8.8
1118
|
Verified
9.5
13
8.7
1095
|
Verified
9.3
16
8.6
1143
|
Verified
9.3
17
8.3
680
|
Verified
9.6
16
8.8
1136
|
Verified
9.4
14
8.8
1060
|
Verified
9.6
13
8.6
961
|
Verified
9.3
12
Generative AI
8.3
247
9.5
11
8.2
248
9.2
10
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
9.4
13
8.8
1090
|
Verified
9.6
13
9.4
1264
|
Verified
9.4
15
8.3
812
9.3
14
7.6
522
9.3
12
Platform
8.1
720
|
Verified
9.3
15
8.2
1266
|
Verified
9.0
28
8.7
823
|
Verified
9.3
16
8.6
788
|
Verified
9.4
16
8.1
1015
|
Verified
9.4
12
8.2
1017
|
Verified
9.4
13
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
9.3
40
8.3
218
9.1
39
Feature Not Available
9.2
37
Design
Feature Not Available
9.3
38
Feature Not Available
9.1
38
8.7
230
9.0
40
8.7
222
9.1
37
8.6
215
9.4
37
Generative AI
Feature Not Available
9.3
35
8.2
84
9.2
35
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
9.6
17
8.8
586
9.6
18
9.0
586
9.7
16
8.8
556
9.8
16
8.6
478
9.9
16
Platform
9.5
611
9.8
18
8.9
581
9.6
17
8.8
578
9.4
18
8.7
561
9.5
17
8.2
419
9.5
16
8.9
528
9.6
16
8.8
582
10.0
15
Generative AI
Feature Not Available
9.7
18
8.4
140
9.9
16
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
199
Not enough data
7.4
184
Not enough data
9.0
205
Not enough data
Automation
8.4
204
Not enough data
8.3
205
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
197
Not enough data
8.6
192
Not enough data
8.5
198
Not enough data
Generative AI
8.3
295
9.5
14
8.3
293
9.4
14
Feature Not Available
9.1
15
Communication
9.2
1440
|
Verified
9.6
17
8.9
1448
|
Verified
9.8
18
8.7
1190
|
Verified
9.2
16
9.1
1355
|
Verified
9.5
17
8.2
594
9.3
15
Internal Use
8.2
1266
|
Verified
9.0
28
8.7
1093
|
Verified
9.5
17
8.2
1042
|
Verified
9.6
16
8.7
1246
|
Verified
9.6
17
8.9
1318
|
Verified
9.4
18
8.6
1286
|
Verified
9.3
17
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
160
Not enough data
Automation
8.1
161
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Glassix are categorized as Shared Inbox, Customer Communications Management, Chatbots, Live Chat, and Help Desk
Unique Categories
Glassix has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
12.5%
Real Estate
9.5%
Internet
8.0%
Education Management
7.5%
Computer Software
6.5%
Other
56.0%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Glassix has no discussions with answers
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