Compare Agentforce Field Service (formerly Salesforce Field Service) and FieldEdge 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (84.3% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
No pricing available
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansFieldEdge
Star Rating
(84)4.0 out of 5
Market Segments
Small-Business (84.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FieldEdgeSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Field Service stands out for its smart scheduling and real-time visibility, making it easier for teams to manage operations efficiently. Users appreciate the seamless integration with the Salesforce platform, which enhances connectivity and operational effectiveness.
- Users say that FieldEdge is user-friendly and efficient, with many highlighting its quick learning curve. Reviewers mention that the integration with QuickBooks is straightforward, allowing for smooth transitions and daily use by both office staff and field technicians.
- According to verified reviews, Salesforce Field Service excels in providing a powerful mobile app for technicians, which is crucial for on-the-go access to information. This feature is frequently praised for enhancing productivity and ensuring that technicians have all necessary data at their fingertips.
- Reviewers mention that while FieldEdge offers good functionality, it sometimes struggles to meet specific workflow needs, leading to configuration challenges. This can be a hurdle for users who require more tailored solutions for their operations.
- G2 reviewers highlight that Salesforce Field Service's planning and dispatching capabilities are significantly enhanced by having all important information centralized. This feature simplifies the management of tasks and improves overall efficiency in field operations.
- Users report that while both products provide solid support, Salesforce Field Service edges out with a slightly higher quality of support ratings. Reviewers appreciate the responsiveness and helpfulness of the support team, which can be a critical factor for businesses relying on timely assistance.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
FieldEdge
No pricing availableFree Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableFieldEdge
No trial information availableRatings
Meets Requirements
8.6
349
7.9
73
Ease of Use
8.4
739
8.0
74
Ease of Setup
7.8
606
7.2
50
Ease of Admin
8.3
170
8.2
48
Quality of Support
8.6
339
8.3
74
Has the product been a good partner in doing business?
8.7
163
8.5
48
Product Direction (% positive)
9.0
342
7.7
71
Features by Category
Generative AI
7.9
152
Not enough data
7.5
150
Not enough data
Before the Job
8.5
276
8.5
48
8.6
270
8.6
52
8.6
276
8.2
45
8.4
268
7.2
43
On the Job
Feature Not Available
8.3
47
8.5
273
8.0
46
Feature Not Available
6.8
37
8.5
274
7.1
37
8.4
226
6.5
16
After the Job
8.6
278
7.2
48
8.6
272
7.0
47
8.2
226
8.2
52
8.7
227
Feature Not Available
Agentic AI - Field Service Management
7.6
58
Not enough data
7.8
59
Not enough data
8.0
59
Not enough data
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and FieldEdge are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
FieldEdge has no unique categories
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
FieldEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
39.8%
Consumer Services
20.5%
Mechanical or Industrial Engineering
8.4%
Utilities
7.2%
Retail
3.6%
Other
20.5%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
FieldEdge has no discussions with answers
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