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Compare FieldEdge and Salesforce Field Service 
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At a Glance
Market Segments
Small-Business (84.1% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
No pricing available
$165.00 1 User Per Month
FieldEdge
Star Rating
(83)4.1 out of 5
Market Segments
Small-Business (84.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about FieldEdgeSalesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that FieldEdge excels in its dispatching capabilities, with a score of 8.8, making it easier for small businesses to manage their field operations effectively. In contrast, Salesforce Field Service, while still strong at 8.5, does not match the same level of user satisfaction in this area.
- Reviewers mention that FieldEdge's invoicing feature is highly rated at 8.4, providing a seamless experience for billing clients. However, Salesforce Field Service's invoicing, rated at 8.2, has received feedback indicating it could be more intuitive and user-friendly.
- G2 users highlight that Salesforce Field Service shines in analytics, scoring 8.7, which allows for deeper insights into field operations. In comparison, FieldEdge's analytics score of 7.2 suggests it may not provide the same level of detailed reporting that users desire.
- Users on G2 report that both products have strong quality of support, each scoring 8.5. However, Salesforce Field Service has a slight edge in overall user satisfaction, with reviewers noting quicker response times and more comprehensive support resources.
- Reviewers mention that FieldEdge's calendar feature is rated at 8.6, which is particularly beneficial for small businesses needing straightforward scheduling. Salesforce Field Service, while close at 8.5, has been noted by users as being slightly more complex to navigate.
- Users say that Salesforce Field Service's CRM integrations are superior, scoring 8.8, which allows for better customer relationship management. FieldEdge, with a score of 8.3, is still effective but lacks some of the advanced integration capabilities that Salesforce offers.
Pricing
Entry-Level Pricing
FieldEdge
No pricing availableSalesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
FieldEdge
No trial information availableSalesforce Field Service
No trial information availableRatings
Meets Requirements
8.0
72
8.6
347
Ease of Use
8.1
73
8.4
737
Ease of Setup
7.3
49
7.8
604
Ease of Admin
8.2
48
8.3
170
Quality of Support
8.4
73
8.6
337
Has the product been a good partner in doing business?
8.5
48
8.7
163
Product Direction (% positive)
7.8
70
9.0
340
Features by Category
Generative AI
Not enough data
7.9
152
Not enough data
7.5
150
Before the Job
8.5
48
8.5
276
8.7
51
8.6
270
8.4
44
8.6
276
7.4
42
8.4
268
On the Job
8.5
46
Feature Not Available
8.1
45
8.5
273
6.8
37
Feature Not Available
7.3
36
8.5
274
6.5
16
8.4
226
After the Job
7.3
47
8.6
277
7.1
46
8.6
272
8.3
51
8.2
226
Feature Not Available
8.7
225
Agentic AI - Field Service Management
Not enough data
7.8
58
Not enough data
7.9
59
Not enough data
8.2
58
Categories
Categories
Shared Categories
FieldEdge and Salesforce Field Service are categorized as Field Service Management
Unique Categories
FieldEdge has no unique categories
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
FieldEdge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
40.2%
Consumer Services
20.7%
Mechanical or Industrial Engineering
8.5%
Utilities
7.3%
Retail
3.7%
Other
19.5%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Discussions
FieldEdge has no discussions with answers
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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