# Agentforce Field Service (formerly Salesforce Field Service) vs FieldEdge Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Field Service excels in managing on-site teams, offering features like **route optimization** and **real-time tracking**. Users appreciate how these capabilities enhance efficiency and improve customer satisfaction, making it a robust choice for mid-market businesses.
- **Users say** that FieldEdge is particularly user-friendly, with many technicians finding it easy to navigate. Reviewers highlight its simplicity, stating that it helps run day-to-day operations efficiently without the complexity of larger platforms, which can be a significant advantage for small businesses.
- **According to verified reviews** , Agentforce Field Service stands out for its **smart scheduling** and **real-time updates** , which help teams manage field operations more effectively. This feature is often described as a "smart helper" that guides workers on their tasks and routes, streamlining their workflow.
- **Reviewers mention** that while FieldEdge is not the most sophisticated software, it is praised for its **ease of use**. Users appreciate that it allows them to focus on their work without getting bogged down by complicated features, making it a practical choice for those who prioritize straightforward functionality.
- **G2 reviewers highlight** that Agentforce Field Service has a higher overall satisfaction score, reflecting its strong market presence and user approval. This is supported by a larger volume of recent reviews, indicating that it consistently meets the needs of its users.
- **Users report** that while FieldEdge offers solid performance for small businesses, it may struggle to meet the more complex needs of larger organizations. In contrast, Agentforce Field Service is designed to handle a wider range of requirements, making it a better fit for mid-market companies looking for comprehensive field service management solutions.



| | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 1,045 | 87 | 
| **Largest Market Segment** | Mid-Market (42.8% of reviews) | Small-Business (84.9% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | No pricing available | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Scheduling Management (103 reviews)
- Ease of Use (63 reviews)

Cons:
- Learning Curve (84 reviews)
- Improvement Needed (74 reviews)

### FieldEdge

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Connectivity Issues (1 reviews)
- Expensive (1 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 7.8 (76 reviews) | 
  | **Ease of Use** | 8.4 (786 reviews) | 7.9 (77 reviews) | 
  | **Ease of Setup** | 7.8 (654 reviews) | 7.2 (53 reviews) | 
  | **Ease of Admin** | 8.3 (190 reviews) | 8.2 (49 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 8.2 (77 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (182 reviews) | 8.3 (50 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 7.6 (72 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### FieldEdge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **FieldEdge** | 7.6/10 | 58 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | Not enough data | 
| **AI Image-to-Text** | 7.5 (150 reviews) | Not enough data | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Calendar** | 8.6 (295 reviews) | 8.4 (51 reviews) | 
| **Dispatch** | 8.7 (289 reviews) | 8.5 (55 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.0 (46 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.4 (45 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Location** | Feature Not Available | 8.4 (49 reviews) | 
| **Employee Communication** | 8.5 (279 reviews) | 7.8 (47 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 6.8 (37 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.1 (38 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 6.7 (17 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 7.3 (50 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 7.0 (48 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 8.1 (55 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | Feature Not Available | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (74 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (61 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (70 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)




---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | FieldEdge | 
|---|---|---|
| **Small-Business** | 21.6% | 84.9% | 
| **Mid-Market** | 42.8% | 14.0% | 
| **Enterprise** | 35.7% | 1.2% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.2%
- **Manufacturing:** 8.0%
- **Computer Software:** 4.9%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.8%

#### FieldEdge

- **Construction:** 40.7%
- **Consumer Services:** 19.8%
- **Mechanical or Industrial Engineering:** 8.1%
- **Utilities:** 7.0%
- **Facilities Services:** 4.7%
- **Retail:** 3.5%
- **Electrical/Electronic Manufacturing:** 3.5%
- **Accounting:** 1.2%
- **Building Materials:** 1.2%
- **Consumer Goods:** 1.2%
- **Other:** 9.3%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (368 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (145 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (355 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)

### Alternatives to FieldEdge

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (368 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (120 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (355 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Workiz](https://www.g2.com/products/workiz/reviews) — 4.5/5 stars (230 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (407 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (399 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (420 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### FieldEdge

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-fieldedge)