G2 reviewers report that TriNet excels in providing a comprehensive platform for managing the entire employee lifecycle, from onboarding to offboarding. Users appreciate the efficiency of payroll processing and the robust employee benefits offered, highlighting the self-service tools that empower employees to manage their own information.
Users say that ExtensisHR stands out for its exceptional customer service, with many reviewers noting the responsiveness and attentiveness of the service team. This level of support makes users feel like ExtensisHR is a true extension of their own team, which is particularly beneficial for small businesses looking for reliable assistance.
Reviewers mention that while both platforms offer ease of use, ExtensisHR has received slightly higher marks for its user-friendly interface. Users appreciate the straightforward navigation and the ability to access payroll and benefits information without hassle, making day-to-day operations smoother.
According to verified reviews, TriNet's implementation process is generally well-received, with users noting the intuitive onboarding wizard that helps new clients get started quickly. However, some users have expressed a desire for even more streamlined setup options to further enhance the experience.
G2 reviewers highlight that while TriNet has a solid overall performance, it faces challenges in specific areas like compliance support, where ExtensisHR shines with higher ratings. Users have noted that ExtensisHR's compliance features are particularly beneficial for businesses navigating complex regulations.
Users report that TriNet's chat support function is a significant advantage, allowing for immediate access to real people who can answer questions quickly. This feature is contrasted with ExtensisHR's strong emphasis on proactive support, where users feel their needs are anticipated and addressed before they become issues.
Pricing
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ExtensisHR
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TriNet
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ExtensisHR
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TriNet
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Ratings
Meets Requirements
9.1
60
8.4
664
Ease of Use
8.3
60
8.2
671
Ease of Setup
8.2
52
7.9
419
Ease of Admin
8.4
53
8.2
457
Quality of Support
9.5
60
8.0
620
Has the product been a good partner in doing business?
Before submitting a payroll. I recommend you print the grid as entered... and ensure you have the totals saved. We do this via excel. The next step is...Read more
Why is working with a Professional Employer Organization beneficial?
3 Comments
CS
For a smaller company they offer better health care solutions and pricing. However, I believe their lack of knowledge of payroll rules and their antiquated...Read more
What customer support does TriNet have to offer?
3 Comments
CS
TriNet discontinued their client representative program in 2020 or early 2021.
TriNet offers phone support (expect long wait times to reach a live...Read more
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