G2 reviewers report that TriNet excels in user support, with many users appreciating the dedicated advisors who assist with onboarding and feature navigation. One user noted, "When you begin using TriNet, you are never alone," highlighting the personalized support that enhances the user experience.
Users say that ExtensisHR offers a straightforward user interface for both admins and employees, making it easy to navigate. One admin mentioned, "It’s super simple and straightforward," which suggests that ExtensisHR is designed for efficiency in daily tasks.
Reviewers mention that TriNet has a more intuitive setup process, with users finding it easy to access essential features like paychecks and PTO. A user remarked, "It's easy to navigate, and the initial setup was very easy," indicating a smooth onboarding experience.
According to verified reviews, ExtensisHR shines in responsiveness and support quality, with users praising the team's knowledge and promptness. One user stated, "The team at ExtensisHR is very knowledgeable on a multitude of subjects," which reflects a strong commitment to customer service.
G2 reviewers highlight that while TriNet has a solid overall rating, it faces challenges in specific areas like compliance and benefits administration compared to ExtensisHR, which received higher scores in these categories. Users noted that ExtensisHR's compliance support is particularly robust, with one stating, "Their online portal allows us to get better benefits and reduce our costs."
Users report that both platforms cater well to small businesses, but TriNet has a broader market presence and more reviews, suggesting a more established reputation. However, ExtensisHR's focus on small business needs is evident, with 78.1% of its reviews coming from this segment, indicating a tailored approach to its user base.
Pricing
Entry-Level Pricing
ExtensisHR
No pricing available
TriNet
No pricing available
Free Trial
ExtensisHR
No trial information available
TriNet
No trial information available
Ratings
Meets Requirements
9.1
63
8.4
717
Ease of Use
8.3
63
8.2
727
Ease of Setup
8.2
53
8.0
469
Ease of Admin
8.4
55
8.2
463
Quality of Support
9.5
63
8.0
666
Has the product been a good partner in doing business?
Once you have completed the payroll entry sheet you can view the final payroll before it is processed. Your rep can also help with this. Easy process.Read more
What customer support does TriNet have to offer?
3 Comments
Official Response from TriNet
TriNet's network of human capital experts and specials guide and protect it's customers by matching the needs of a company's workforce to specific TriNet...Read more
Why is working with a Professional Employer Organization beneficial?
3 Comments
Official Response from TriNet
Professional Employer Organizations allow their customers to outsource HR, employee benefits, payroll and other HR services to industry recognized experts....Read more
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