Compare EverAfter and Gainsight Customer Success 
Featured Products
At a Glance
Market Segments
Mid-Market (62.6% of reviews)
Mid-Market (57.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
EverAfter
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (62.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansGainsight Customer Success
Star Rating
(1,682)4.5 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Gainsight Customer Success excels in its Customer Health Scores, scoring 8.6, which reviewers mention helps them effectively monitor customer engagement and satisfaction. In contrast, EverAfter's score of 7.3 indicates it may not provide the same level of insight into customer health.
- Reviewers mention that EverAfter shines in Quality of Support, with a score of 9.6, highlighting their responsive and helpful customer service. Gainsight, while still strong at 8.5, does not match the level of support that users experience with EverAfter.
- Users on G2 say that Gainsight's Churn Risk feature, scoring 8.0, is particularly effective in identifying at-risk customers, whereas EverAfter's lower score of 5.8 suggests it may lack robust tools for churn prediction.
- Reviewers mention that EverAfter offers superior Ease of Setup with a score of 8.4, making it more user-friendly for new customers. Gainsight's score of 6.6 indicates a more complex setup process that may require additional time and resources.
- G2 users report that Gainsight's Customization capabilities, scoring 8.1, allow for tailored solutions that fit specific business needs, while EverAfter's higher score of 8.8 suggests it provides even more flexibility in customization options.
- Users say that Gainsight's Product Direction is promising, with a score of 9.2, indicating a strong roadmap for future enhancements. EverAfter's score of 9.3 shows it is also committed to evolving its product, but Gainsight's users feel more confident in its long-term vision.
Pricing
Entry-Level Pricing
EverAfter
ENTERPRISE
Contact Us
Ideal for businesses with large customer-base or unique business models who require enterprise-grade functionality
- Create personalized B2B customer interface to manage each account throughout its entire lifecycle.
- Optimize collaboration by integrating all customer-facing interactions into the hub
- Fully white label solution that can live inside your app
Gainsight Customer Success
No pricing availableFree Trial
EverAfter
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
8.6
132
8.6
1,360
Ease of Use
8.7
134
8.0
1,393
Ease of Setup
8.3
101
6.7
719
Ease of Admin
8.5
77
6.9
640
Quality of Support
9.6
125
8.6
1,161
Has the product been a good partner in doing business?
9.6
75
9.0
650
Product Direction (% positive)
9.4
128
9.2
1,357
Features by Category
Customer Information
Not enough data
8.6
1112
|
Verified
Not enough data
8.5
1066
|
Verified
Not enough data
8.4
1059
|
Verified
Not enough data
8.2
1063
|
Verified
Not enough data
8.1
932
|
Verified
Not enough data
7.9
912
|
Verified
Not enough data
8.0
943
|
Verified
Predictions
Not enough data
8.0
948
|
Verified
Not enough data
7.4
832
|
Verified
Not enough data
8.1
903
|
Verified
Not enough data
6.9
660
|
Verified
Platform
Not enough data
8.3
1110
|
Verified
Not enough data
7.9
976
|
Verified
Not enough data
7.8
980
|
Verified
Not enough data
8.1
979
|
Verified
Not enough data
8.1
1028
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.6
1024
|
Verified
Not enough data
8.6
933
|
Verified
Not enough data
8.4
1050
|
Verified
Not enough data
8.4
1018
|
Verified
Generative AI
Not enough data
7.0
295
Not enough data
7.2
297
Agentic AI - Customer Success
Not enough data
7.6
13
Not enough data
7.5
12
Not enough data
8.7
13
Not enough data
8.1
12
Not enough data
8.1
12
Sales Team
Not enough data
7.8
108
Not enough data
Feature Not Available
Not enough data
7.9
145
Intelligence
Not enough data
7.8
129
Not enough data
6.8
115
Not enough data
7.6
108
Mapping
Not enough data
7.5
117
Not enough data
8.1
129
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
7.8
53
Not enough data
6.9
41
Not enough data
5.1
33
Not enough data
7.8
41
Not enough data
8.0
41
Not enough data
Collaboration
4.5
36
Not enough data
7.3
40
Not enough data
8.6
52
Not enough data
7.3
45
Not enough data
6.4
43
Not enough data
4.4
33
Not enough data
Analytics
Not enough data
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Customization
Not enough data
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.8
67
Not enough data
8.7
70
Not enough data
9.2
73
Not enough data
Project Tracking
7.7
64
Not enough data
8.0
69
Not enough data
8.7
74
Not enough data
8.9
73
Not enough data
8.3
65
Not enough data
Customer Engagement
9.0
72
Not enough data
8.9
74
Not enough data
8.4
67
Not enough data
8.9
72
Not enough data
8.5
71
Not enough data
Platform
Not enough data
9.2
17
Not enough data
10.0
8
Not enough data
9.4
18
Predictions
Not enough data
8.9
16
Not enough data
8.9
17
Not enough data
8.6
15
Not enough data
9.3
18
Not enough data
8.9
16
Not enough data
9.2
17
Generative AI
Not enough data
6.2
7
Not enough data
8.3
7
Categories
Categories
Shared Categories
EverAfter and Gainsight Customer Success are categorized as Proactive Customer Retention
Unique Categories
Gainsight Customer Success is categorized as Customer Revenue Optimization, Experience Management, and Customer Success
Reviews
Reviewers' Company Size
EverAfter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
38.3%
Information Technology and Services
22.1%
Marketing and Advertising
15.6%
Computer & Network Security
5.8%
Hospitality
2.6%
Other
15.6%
Computer Software
38.8%
Information Technology and Services
19.9%
Marketing and Advertising
4.3%
Telecommunications
3.7%
Computer & Network Security
3.5%
Other
29.9%
Discussions
EverAfter has no discussions with answers
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
Official Response from Gainsight Product Experience
Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product...Read more
What is Gainsight software?
2 Comments
DP
Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market.Read more
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