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At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Mid-Market (52.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $71.00 1 Agent Per Month
Enghouse Contact Center
Star Rating
(106)4.3 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enghouse Contact CenterNiCE CXone Mpower
Star Rating
(1,726)4.3 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $71.00 1 Agent Per Month
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that NICE CXone Mpower excels in Response Automation with a score of 8.9, making it easier for teams to handle customer inquiries efficiently. In contrast, Enghouse Interactive's automation features are rated lower, which may lead to slower response times.
- Reviewers mention that NICE CXone Mpower's Database Management is highly rated at 9.4, allowing for seamless data handling and organization. Enghouse Interactive, while functional, scores slightly lower at 8.3, which could impact user experience when managing large datasets.
- G2 users highlight the superior Call Monitoring capabilities of NICE CXone Mpower, scoring 9.5, which provides detailed insights into agent performance. Enghouse Interactive's score of 8.6 indicates it may not offer the same depth of monitoring features.
- Reviewers say that NICE CXone Mpower's Omnichannel support is robust, scoring 8.7, allowing for a seamless customer experience across various channels. Enghouse Interactive, with a score of 8.3, may not provide the same level of integration across communication platforms.
- Users on G2 report that NICE CXone Mpower's Forecasting features are rated at 8.8, helping businesses predict call volumes and manage resources effectively. Enghouse Interactive's lower score of 8.3 suggests it may lack some advanced forecasting capabilities.
- Reviewers mention that NICE CXone Mpower's Quality of Support is rated at 8.4, indicating a strong customer service experience. In comparison, Enghouse Interactive's support is rated higher at 8.7, suggesting they may provide more responsive assistance to users.
Pricing
Entry-Level Pricing
Enghouse Contact Center
No pricing availableNiCE CXone Mpower
CXone Mpower Digital Agent
Starting at $71.00
1 Agent Per Month
Digital first package supports 30+ digital channels
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
Free Trial
Enghouse Contact Center
No trial information availableNiCE CXone Mpower
Free Trial is available
Ratings
Meets Requirements
8.8
74
8.7
1,191
Ease of Use
8.6
104
8.7
1,207
Ease of Setup
7.9
61
8.0
449
Ease of Admin
7.8
33
8.3
438
Quality of Support
8.8
74
8.3
1,111
Has the product been a good partner in doing business?
8.3
33
8.2
435
Product Direction (% positive)
8.7
73
8.2
1,108
Features by Category
Ticket and Case Management
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
7.8
6
Not enough data
8.8
7
Platform
Not enough data
8.3
7
8.5
10
9.1
11
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Dialing Options
Not enough data
8.9
311
|
Verified
Not enough data
9.0
287
|
Verified
Not enough data
Not enough data
Agent Tools
Not enough data
9.0
263
|
Verified
Not enough data
8.9
276
|
Verified
Not enough data
9.2
313
|
Verified
Automation
Not enough data
8.8
230
|
Verified
Not enough data
9.0
247
|
Verified
Not enough data
8.9
210
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
8.3
7
Knowledge Management
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
8.1
7
Compliance
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
9.0
7
Not enough data
7.4
7
Customer Support
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.6
7
Data Security
Not enough data
8.3
7
Not enough data
8.6
7
Not enough data
8.3
7
Not enough data
8.8
7
Administration
Not enough data
8.8
7
Not enough data
8.8
7
Not enough data
8.6
7
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
253
Not enough data
9.0
237
Not enough data
8.8
263
Engagement
Not enough data
9.0
238
Not enough data
9.0
250
Not enough data
8.8
238
Performance
Not enough data
8.9
238
Not enough data
9.2
256
Generative AI
Not enough data
5.2
18
Not enough data
5.4
18
Channels
8.5
30
9.1
625
|
Verified
8.1
18
8.5
326
|
Verified
8.0
18
8.5
352
|
Verified
6.9
16
8.3
296
|
Verified
7.7
22
8.5
350
|
Verified
Generative AI
8.1
6
7.0
48
Functions
9.0
35
8.8
653
|
Verified
8.8
39
9.0
691
|
Verified
8.8
39
8.9
547
|
Verified
8.3
26
8.7
386
|
Verified
8.8
30
8.8
457
|
Verified
8.8
32
8.9
553
|
Verified
8.5
24
8.8
556
|
Verified
8.9
22
8.7
497
|
Verified
Agentic AI - Contact Center
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Not enough data
7.8
6
Administrative
8.0
27
8.6
516
|
Verified
8.8
40
8.9
546
|
Verified
8.3
43
8.6
642
|
Verified
8.0
23
9.0
513
|
Verified
8.9
23
8.9
430
|
Verified
Workforce Management
9.3
10
9.3
289
|
Verified
8.5
8
9.2
280
|
Verified
8.9
9
8.9
226
|
Verified
8.3
8
9.0
227
|
Verified
7.9
8
8.6
177
|
Verified
Administration
8.3
20
8.9
230
|
Verified
8.7
21
9.2
271
|
Verified
9.1
21
9.0
295
|
Verified
8.3
19
8.7
220
|
Verified
8.9
18
9.0
227
|
Verified
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
14
8.6
32
8.5
10
7.5
27
8.6
16
8.8
34
8.9
19
9.2
38
8.8
16
8.6
35
8.7
17
9.4
31
9.2
17
9.3
37
Generative AI
Not enough data
Feature Not Available
Workforce Management
8.6
19
9.4
36
8.3
15
9.0
33
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.5
16
9.4
38
8.0
19
8.8
39
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
16
Not enough data
9.7
15
Not enough data
9.6
15
Not enough data
9.1
11
Not enough data
9.0
10
Not enough data
Internal Use
8.5
10
9.1
11
9.3
10
Not enough data
8.9
6
Not enough data
9.0
7
Not enough data
9.4
8
Not enough data
9.4
6
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.1
7
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.5
8
Not enough data
7.3
8
Self-Service Platform
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.1
7
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Enghouse Contact Center and NiCE CXone Mpower are categorized as Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Auto Dialer, Customer Self-Service, Contact Center Quality Assurance, and Speech Analytics
Unique Categories
Enghouse Contact Center is categorized as Outbound Call Tracking and Live Chat
NiCE CXone Mpower is categorized as Customer Service Automation, Digital Customer Service Platforms, Contact Center Knowledge Base, Help Desk, Proactive Notification, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Enghouse Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
NiCE CXone Mpower
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.5%
Telecommunications
7.6%
Financial Services
6.7%
Consumer Services
4.8%
Marketing and Advertising
3.8%
Other
67.6%
Consumer Services
10.4%
Information Technology and Services
8.3%
Financial Services
7.9%
Telecommunications
7.0%
Hospital & Health Care
5.8%
Other
60.5%
Alternatives
Discussions
Enghouse Contact Center has no discussions with answers
Does it ever pause or get frozen after a call
2 Comments
MG
Yep when we first cut over to CX One our Agents Max Client kept freezing, and dropping the call. OR calls would come in and the Agent Leg would not connect...Read more
Are you implementing a replacement for the Adobe Flash integration?
1 Comment
JJ
i dont have a comment for thatRead more
Is there a way to check the history os the calls that came in or dialed without the information disappering?
1 Comment
JF
Click on button "New" -> History tabRead more
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