Compare Dynamics 365 Customer Service and UJET 
At a Glance
Market Segments
Mid-Market (53.6% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Dynamics 365 Customer Service
Star Rating
(32)4.4 out of 5
Market Segments
Mid-Market (53.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceUJET
Star Rating
(1,128)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETDynamics 365 Customer Service vs UJET
When assessing the two solutions, reviewers found UJET easier to use, set up, and administer. Reviewers also preferred doing business with UJET overall.
- Reviewers felt that UJET meets the needs of their business better than Dynamics 365 Customer Service.
- When comparing quality of ongoing product support, reviewers felt that UJET is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UJET over Dynamics 365 Customer Service.
Pricing
Entry-Level Pricing
Dynamics 365 Customer Service
No pricing availableUJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Dynamics 365 Customer Service
No trial information availableUJET
Free Trial is available
Ratings
Meets Requirements
8.5
20
9.5
935
Ease of Use
7.9
20
9.7
936
Ease of Setup
7.4
9
9.6
344
Ease of Admin
7.7
8
9.4
235
Quality of Support
8.4
19
9.5
886
Has the product been a good partner in doing business?
8.6
6
9.6
232
Product Direction (% positive)
8.2
19
9.5
911
Features by Category
Ticket and Case Management
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Not enough data
Platform
8.3
6
Not enough data
8.9
6
|
Verified
9.3
361
|
Verified
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
Channels
Not enough data
9.6
559
|
Verified
Not enough data
Feature Not Available
Not enough data
9.5
465
|
Verified
Not enough data
9.3
410
Not enough data
9.5
467
Generative AI
Not enough data
9.3
174
Functions
Not enough data
9.5
553
|
Verified
Not enough data
9.5
568
|
Verified
Not enough data
9.5
525
|
Verified
Not enough data
9.4
440
Not enough data
9.4
467
Not enough data
9.6
531
|
Verified
Not enough data
9.5
521
Not enough data
9.6
483
|
Verified
Agentic AI - Contact Center
Not enough data
9.7
45
Not enough data
9.8
46
Not enough data
9.8
45
Not enough data
9.7
46
Administrative
Not enough data
9.5
534
|
Verified
Not enough data
9.5
512
|
Verified
Not enough data
9.4
543
|
Verified
Not enough data
9.6
491
Not enough data
9.5
441
Platform
Not enough data
9.4
193
Not enough data
9.1
206
Not enough data
9.5
237
Not enough data
9.6
241
Not enough data
9.6
245
Not enough data
9.6
238
Not enough data
9.6
230
Generative AI
Not enough data
9.4
124
Workforce Management
Not enough data
9.6
232
Not enough data
9.7
219
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
21
Not enough data
9.9
19
Not enough data
9.7
20
Administrative
Not enough data
9.6
239
Not enough data
9.6
223
Generative AI
Not enough data
9.4
84
Not enough data
9.3
83
Not enough data
9.1
82
Communication
Not enough data
9.6
396
|
Verified
Not enough data
9.4
420
|
Verified
Not enough data
9.4
182
Not enough data
9.5
382
|
Verified
Not enough data
9.3
178
Internal Use
8.9
6
|
Verified
9.3
361
|
Verified
Not enough data
9.5
380
|
Verified
Not enough data
9.5
182
Not enough data
9.6
383
|
Verified
Not enough data
9.5
325
|
Verified
Not enough data
9.6
381
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
Self-Service Platform
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dynamics 365 Customer Service and UJET are categorized as Live Chat
Unique Categories
Dynamics 365 Customer Service is categorized as Help Desk, Customer Self-Service, and Digital Customer Service Platforms
UJET is categorized as Call Center Infrastructure (CCI) and Contact Center
Reviews
Reviewers' Company Size
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Accounting
3.7%
Other
51.9%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.7%
Alternatives
Discussions
Dynamics 365 Customer Service has no discussions with answers
What is UJET used for?
2 Comments
LR
It's used for IVR contact communication Read more
How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?
2 Comments
AL
Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
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