Compare Dynamics 365 Commerce and Salesforce B2B Commerce 
At a Glance
Market Segments
Small-Business (46.6% of reviews)
Mid-Market (35.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Dynamics 365 Commerce
Star Rating
(60)4.3 out of 5
Market Segments
Small-Business (46.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 CommerceSalesforce B2B Commerce
Star Rating
(284)4.4 out of 5
Market Segments
Mid-Market (35.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Salesforce B2B CommerceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Commerce for B2B excels in handling complex catalogs and negotiated pricing, making it easier for teams to manage customer history and pricing details seamlessly through its integration with CRM systems. This feature significantly enhances the efficiency of sales teams, as noted by users who appreciate the organized information and lead tracking capabilities.
- Users say that Dynamics 365 Commerce offers a strong unified commerce experience, allowing businesses to manage physical stores, e-commerce, and call centers from a single platform. This omnichannel approach is praised for delivering a consistent customer experience across all channels, which is a key advantage for businesses looking to streamline operations.
- Reviewers mention that Salesforce Commerce for B2B has a higher overall satisfaction score compared to Dynamics 365 Commerce, reflecting a more favorable user experience. The platform's ease of use is highlighted, with users noting that it simplifies complex processes, which is crucial for day-to-day operations.
- According to verified reviews, Dynamics 365 Commerce is recognized for its ease of use, which is a significant factor for many users. However, some users feel that while it integrates well with back-office operations, it may not match the depth of features offered by Salesforce Commerce for B2B, particularly in B2B-specific functionalities.
- Users highlight that Salesforce Commerce for B2B provides superior support quality, with a score that reflects its responsiveness and helpfulness. This is particularly important for businesses that rely on timely assistance to resolve issues and maintain smooth operations.
- G2 reviewers note that while both platforms offer solid performance, Salesforce Commerce for B2B has a more extensive user base and recent reviews, indicating a more active community and ongoing improvements. This can be a deciding factor for businesses looking for a platform that evolves with user needs and market trends.
Pricing
Entry-Level Pricing
Dynamics 365 Commerce
No pricing availableSalesforce B2B Commerce
No pricing availableFree Trial
Dynamics 365 Commerce
No trial information availableSalesforce B2B Commerce
No trial information availableRatings
Meets Requirements
8.5
54
8.7
160
Ease of Use
7.8
56
8.3
232
Ease of Setup
8.5
30
8.1
156
Ease of Admin
8.5
17
8.4
62
Quality of Support
8.3
56
8.5
156
Has the product been a good partner in doing business?
7.6
17
8.9
61
Product Direction (% positive)
9.6
57
8.9
156
Features by Category
Design
Not enough data
8.0
21
Not enough data
8.3
21
Not enough data
8.0
20
Not enough data
8.3
19
Personalization
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
8.0
21
Not enough data
8.4
21
Analysis
Not enough data
8.3
21
Not enough data
8.6
21
Not enough data
8.9
21
Merchandising
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
8.2
12
Analytics
Not enough data
9.4
12
Not enough data
9.0
12
Administration
Not enough data
8.1
13
Not enough data
9.2
13
Administration
Not enough data
9.4
11
Not enough data
8.8
10
Not enough data
8.8
10
Integrations
Not enough data
9.5
10
Not enough data
9.0
10
Not enough data
9.2
10
Cart Management
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.7
10
Not enough data
8.7
10
Headless Commerce
7.4
33
8.1
75
7.5
37
8.2
75
7.5
35
8.1
75
7.9
38
8.2
75
7.6
36
8.2
76
Generative AI
7.0
16
7.9
65
7.5
17
8.0
64
Agentic AI - E-Commerce Platforms
7.5
6
8.1
9
7.8
6
8.1
8
7.8
6
7.8
9
7.5
6
8.3
9
6.9
7
8.1
9
7.1
7
8.3
9
Merchandising/Marketing
8.0
41
8.2
98
8.1
42
8.2
96
7.8
41
8.2
101
7.3
41
7.9
97
7.5
41
8.0
95
8.0
41
8.1
96
7.6
38
7.9
95
Product Catalog
7.9
42
8.4
96
7.7
39
8.2
93
8.1
41
8.4
96
7.4
39
7.9
87
Order Process
8.0
39
8.2
91
8.0
39
8.3
91
7.9
38
8.1
88
8.2
38
8.4
91
8.4
38
8.4
92
7.9
38
8.0
87
8.3
42
8.2
90
8.1
36
8.2
88
Multi-Channel Support
8.1
41
8.3
93
8.2
41
8.2
93
7.7
43
8.3
88
8.2
42
8.3
94
7.7
39
8.1
87
7.1
39
8.0
86
7.7
41
8.6
97
Platform
7.6
39
8.0
92
7.7
43
8.0
96
8.0
39
8.2
90
7.9
41
8.3
90
8.5
41
8.4
92
8.3
40
8.6
91
8.2
37
8.2
87
8.3
39
8.4
92
8.0
37
8.2
92
7.7
37
8.3
88
7.6
36
8.0
89
7.7
40
8.5
94
Reporting
Not enough data
8.6
31
Not enough data
8.3
31
Omnichannel Features
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
8.0
31
Not enough data
8.2
31
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
8.0
31
Categories
Categories
Shared Categories
Dynamics 365 Commerce and Salesforce B2B Commerce are categorized as E-Commerce Platforms
Unique Categories
Dynamics 365 Commerce has no unique categories
Salesforce B2B Commerce is categorized as Mobile E-Commerce, Omnichannel Commerce, E-Merchandising, and Shopping Cart
Reviews
Reviewers' Company Size
Dynamics 365 Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce B2B Commerce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.1%
Retail
12.1%
Accounting
6.9%
Financial Services
5.2%
Food & Beverages
5.2%
Other
58.6%
Information Technology and Services
12.4%
Computer Software
10.2%
Marketing and Advertising
7.1%
Consulting
4.1%
Accounting
3.8%
Other
62.4%
Alternatives
Discussions
Dynamics 365 Commerce has no discussions with answers
Tiered pricing in B2B Commerce subscription products
1 Comment
DL
B2B marketplaces https://b2b.discount/b2bmarket are digital platforms that enable buyers and sellers from different organisations to connect and conduct...Read more
What are the advantages of b2b e commerce?
1 Comment
RK
Advantages of B2B e-commerce include increased efficiency, expanded market reach, streamlined procurement processes, reduced costs, improved customer...Read more
What is b2b in Salesforce?
1 Comment
RK
B2B in Salesforce refers to business-to-business interactions facilitated through the Salesforce platform, often involving transactions and relationships...Read more
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