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At a Glance
Market Segments
Mid-Market (51.7% of reviews)
Small-Business (96.4% of reviews)
Entry-Level Pricing
Starting at $2,500.00 Per Month
Free 999 agents Per Month
Drift
Star Rating
(1,254)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $2,500.00 Per Month
Browse all 3 pricing plansSmartsupp
Star Rating
(993)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsupp excels in its live chat functionality, scoring 9.2 compared to Drift's 9.1. Reviewers mention that Smartsupp's interface is intuitive, making it easier for small businesses to engage with customers effectively.
- Reviewers mention that Drift's lead qualification feature is less robust, scoring 8.2 compared to Smartsupp's 8.9. Users on G2 express that Smartsupp's customer-facing chatbot is particularly effective in guiding users through the sales funnel.
- G2 users highlight that Smartsupp offers a free entry-level price, making it accessible for small businesses, while Drift's starting price of $2,500.00 is seen as a barrier for many potential users.
- Users say that Smartsupp's customization interface is rated higher at 8.8 compared to Drift's 8.5, with reviewers mentioning that the ability to tailor chat experiences significantly enhances user engagement.
- Reviewers mention that Drift's integration capabilities, particularly with Salesforce, score 8.0, which is lower than Smartsupp's overall integration score of 8.9. Users report that seamless integration with existing tools is crucial for their operations.
- Users on G2 report that Smartsupp's quality of support is rated at 8.9, slightly higher than Drift's 8.8. Reviewers mention that responsive customer support is a key factor in their satisfaction with the product.
Pricing
Entry-Level Pricing
Drift
Premium
Starting at $2,500.00
Per Month
For small businesses. The right amount of conversational firepower to keep your business growing.
- * Everything in Free, plus:
- Live Chat
- Meetings
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Free Trial
Drift
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
8.7
1,017
8.9
833
Ease of Use
8.7
1,030
9.2
860
Ease of Setup
8.4
507
9.1
756
Ease of Admin
8.5
473
9.0
663
Quality of Support
8.8
938
8.9
678
Has the product been a good partner in doing business?
8.9
472
9.0
605
Product Direction (% positive)
8.9
995
9.2
845
Features by Category
Messenger
8.5
204
|
Verified
8.7
192
8.2
202
|
Verified
7.8
185
9.1
274
|
Verified
9.2
197
8.6
251
|
Verified
8.7
193
Channels
7.9
117
|
Verified
8.0
177
8.9
250
|
Verified
9.0
184
7.7
92
|
Verified
7.5
166
7.6
82
|
Verified
7.0
167
7.8
91
|
Verified
7.5
164
Customers
8.6
225
|
Verified
8.3
173
8.4
203
|
Verified
8.3
174
8.1
242
|
Verified
8.2
176
8.7
241
|
Verified
8.2
168
8.5
245
|
Verified
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Lead Facilitation
8.9
316
|
Verified
8.6
129
8.2
310
|
Verified
8.3
126
8.2
289
|
Verified
8.1
125
8.7
305
|
Verified
7.7
124
Organization
8.0
266
|
Verified
8.1
118
8.0
270
|
Verified
8.2
118
8.3
277
|
Verified
8.1
116
Performance Analysis
7.8
242
|
Verified
7.8
117
8.0
262
|
Verified
8.0
118
Sales Analysis
7.5
216
|
Verified
7.9
116
7.7
222
|
Verified
7.7
112
Generative AI
7.5
88
8.4
70
7.6
86
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
8.2
24
Responses
8.2
281
8.6
336
8.3
269
8.7
335
8.5
304
8.7
328
8.1
274
8.6
330
8.0
229
Feature Not Available
Platform
8.9
310
9.1
336
8.4
292
8.8
328
8.4
276
8.7
321
8.1
282
8.6
319
7.9
241
8.0
298
8.4
262
8.5
312
8.2
287
8.7
317
Generative AI
7.7
85
8.0
278
7.7
83
Feature Not Available
Conversational Platform
8.6
168
Not enough data
8.4
118
Not enough data
8.7
129
Not enough data
8.6
93
Not enough data
Support Automation
Feature Not Available
Not enough data
8.4
148
Not enough data
8.8
139
Not enough data
8.5
93
Not enough data
Generative AI
8.0
32
Not enough data
7.8
32
Not enough data
Integrations
7.4
92
Not enough data
7.9
95
Not enough data
7.8
91
Not enough data
7.3
88
Not enough data
8.0
94
Not enough data
Branding & Customizatio
8.2
94
Not enough data
8.3
93
Not enough data
7.9
90
Not enough data
Automatic Rules & Configurations
8.4
95
Not enough data
8.2
90
Not enough data
8.1
93
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.8
12
8.6
163
7.8
12
8.0
161
8.1
12
8.2
159
Automation
8.2
11
8.3
156
8.3
13
8.5
153
8.3
12
8.4
155
Artificial Intelligence
7.7
13
8.3
152
8.2
13
8.3
156
8.3
14
8.2
152
Generative AI
7.7
31
Not enough data
7.9
30
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
83
Feature Not Available
7.7
81
Feature Not Available
7.3
81
Feature Not Available
Communication
9.2
542
|
Verified
9.1
579
8.5
538
|
Verified
8.9
580
7.8
323
|
Verified
Feature Not Available
8.6
414
|
Verified
9.0
556
7.9
189
Feature Not Available
Internal Use
8.4
461
|
Verified
8.8
559
8.7
471
|
Verified
8.7
562
8.5
472
|
Verified
Feature Not Available
8.2
409
|
Verified
Feature Not Available
8.3
372
|
Verified
8.6
547
8.1
402
|
Verified
Feature Not Available
Generative AI
7.4
20
Not enough data
Self-Service Experience
8.1
57
Not enough data
8.2
53
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
8.5
57
Not enough data
Self-Service Platform
8.6
57
Not enough data
8.7
60
Not enough data
8.2
59
Not enough data
8.5
58
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Drift and Smartsupp are categorized as AI Sales Assistant, Conversational Marketing, Chatbots, Live Chat, and Customer Service Automation
Unique Categories
Drift is categorized as Business Scheduling, Conversational Support, Bot Platforms, and Customer Self-Service
Smartsupp has no unique categories
Reviews
Reviewers' Company Size
Drift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.9%
Information Technology and Services
20.5%
Marketing and Advertising
7.2%
Financial Services
3.2%
Computer & Network Security
3.0%
Other
33.3%
Retail
7.3%
Apparel & Fashion
4.3%
Consumer Goods
4.0%
Health, Wellness and Fitness
3.5%
Automotive
3.5%
Other
77.4%
Discussions
Do I have to completely remove all of my lead capture forms?
2 Comments
Official Response from Drift
Getting started with conversational marketing isn’t an “all or nothing” decision. Rather than ripping all the forms off their site, many companies start by...Read more
How do I measure the effectiveness of conversational marketing?
2 Comments
Official Response from Drift
You can measure your conversational marketing efforts just like you would measure any other marketing channel. Platforms like Drift give you dashboards that...Read more
What types of people are having conversations with businesses?
2 Comments
Official Response from Drift
When we analyzed the data from the 50,000+ businesses using Drift for conversational marketing, we found that people in key decision-making roles are often...Read more
Smartsupp has no more discussions with answers
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