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Compare Custify and Gainsight Customer Success 
Featured Products
At a Glance
Market Segments
Small-Business (63.3% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Custify
Star Rating
(473)4.7 out of 5
Market Segments
Small-Business (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustifyGainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer health metrics, with features like the Gainsight Dashboards that integrate seamlessly with Salesforce CRM. This allows users to track NPS and health scores effectively, enhancing their ability to make informed decisions.
- Users say that Custify stands out for its user-friendly interface and ease of setup, making it particularly appealing for small businesses. Reviewers appreciate the flexibility of playbooks, which help automate engagement reminders, and the straightforward process for filtering data and building workflows.
- According to verified reviews, Gainsight Customer Success is recognized for its robust support and training resources, with users highlighting the intuitive onboarding process that helps teams get up to speed quickly. This is crucial for organizations looking to maximize their customer success efforts.
- Reviewers mention that Custify's agile and responsive team is a significant advantage, as they actively incorporate user feedback into product updates. This responsiveness fosters a collaborative environment, making users feel valued and heard, which is essential for long-term satisfaction.
- G2 reviewers highlight that while Gainsight Customer Success has a higher overall satisfaction score, some users find it less intuitive compared to Custify, particularly in terms of ease of use and administrative tasks. This can be a consideration for teams that prioritize simplicity in their daily operations.
- Users report that both platforms have strong capabilities in customer monitoring and engagement, but Custify tends to receive higher marks for its ease of use and setup. This makes it a favorable choice for smaller teams or those new to customer success management tools.
Pricing
Entry-Level Pricing
Custify
No pricing availableGainsight Customer Success
No pricing availableFree Trial
Custify
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
9.0
368
8.6
1,331
Ease of Use
9.1
412
8.0
1,363
Ease of Setup
8.6
224
6.6
703
Ease of Admin
9.0
139
6.9
626
Quality of Support
9.6
350
8.5
1,134
Has the product been a good partner in doing business?
9.5
139
8.9
636
Product Direction (% positive)
9.4
363
9.2
1,333
Features by Category
Customer Information
9.3
335
|
Verified
8.6
1094
|
Verified
9.4
335
|
Verified
8.5
1048
|
Verified
8.8
339
|
Verified
8.4
1039
|
Verified
9.2
331
|
Verified
8.2
1051
|
Verified
9.3
333
|
Verified
8.1
916
|
Verified
8.8
321
|
Verified
7.9
898
|
Verified
8.1
229
8.0
943
|
Verified
Predictions
8.9
297
|
Verified
8.0
929
|
Verified
8.4
298
|
Verified
7.4
818
|
Verified
8.9
303
|
Verified
8.1
890
|
Verified
7.5
174
6.8
643
|
Verified
Platform
8.6
293
|
Verified
8.2
1092
|
Verified
8.9
319
|
Verified
7.9
958
|
Verified
8.5
223
|
Verified
7.8
963
|
Verified
8.8
311
|
Verified
8.1
967
|
Verified
8.8
322
|
Verified
8.1
1011
|
Verified
8.8
325
|
Verified
8.1
1004
|
Verified
9.0
312
|
Verified
8.5
1008
|
Verified
9.3
299
|
Verified
8.6
918
|
Verified
9.2
325
|
Verified
8.4
1034
|
Verified
9.0
320
|
Verified
8.4
1006
|
Verified
Generative AI
7.7
127
7.0
291
7.9
125
7.1
292
Agentic AI - Customer Success
8.5
11
7.8
15
8.8
11
7.7
14
9.0
12
8.8
14
8.9
11
8.3
14
8.5
11
8.2
14
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
9.3
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.5
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
Intelligence
7.1
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
Sales Team
8.0
5
7.8
105
8.7
5
Feature Not Available
Not enough data
8.1
142
Intelligence
Not enough data
7.9
126
Not enough data
7.0
112
Not enough data
7.7
105
Mapping
Not enough data
7.7
113
Not enough data
8.1
125
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
9.3
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
9.4
12
Not enough data
Agentic AI - Customer Journey Mapping
Not enough data
Not enough data
Platform Basics
9.4
16
Not enough data
8.7
17
Not enough data
Platform Data
8.4
16
Not enough data
8.4
16
Not enough data
8.8
17
Not enough data
9.0
16
Not enough data
Platform Additional Functionality
8.4
15
Not enough data
8.9
14
Not enough data
9.0
14
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.8
8
8.8
175
9.4
8
8.6
152
8.8
7
7.9
125
6.7
7
6.8
113
Customization
8.6
6
8.1
145
7.5
6
7.7
105
8.7
5
7.6
103
8.3
6
7.6
98
Generative AI
7.4
7
7.0
48
8.3
7
7.3
50
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.8
20
Not enough data
8.6
20
Not enough data
8.9
20
Not enough data
Project Tracking
7.5
19
Not enough data
7.7
18
Not enough data
8.0
19
Not enough data
9.0
19
Not enough data
8.3
18
Not enough data
Customer Engagement
8.3
18
Not enough data
8.3
18
Not enough data
8.0
18
Not enough data
8.1
18
Not enough data
8.3
18
Not enough data
Categories
Categories
Shared Categories
Custify and Gainsight Customer Success are categorized as Customer Success, Customer Revenue Optimization, and Experience Management
Unique Categories
Custify is categorized as Customer Data Platform (CDP), Customer Journey Analytics, Customer Journey Mapping, Product Analytics, Client Onboarding, and Digital Adoption Platform
Gainsight Customer Success has no unique categories
Reviews
Reviewers' Company Size
Custify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
47.3%
Information Technology and Services
15.2%
Marketing and Advertising
10.2%
Events Services
1.7%
Internet
1.5%
Other
24.1%
Computer Software
39.0%
Information Technology and Services
20.3%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
Where is my data stored?
1 Comment
PW
Your data is stored in a data center either within the European Union or in the US, depending on your preference. Read more
How do we get started?
1 Comment
PW
Simply head to http://custify.com and subscribe for a demoRead more
Can I send unlimited customer data into Custify?
1 Comment
PW
Data storage and data retention depends on the plan that you choose. Read more
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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