# Custify vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in providing a highly customizable platform, allowing users to tailor their customer success strategies effectively. Users appreciate the expanded focus on AI-driven insights and scalable journey orchestration, which enhances their ability to manage customer relationships.
- **Users say** that Custify shines in its user-friendly onboarding process, particularly through its customer portal. Reviewers highlight how this feature simplifies the onboarding experience, making it easier for customers to navigate multiple steps without feeling overwhelmed.
- **Reviewers mention** that while Gainsight Customer Success has a robust feature set, some users find the implementation process to be more complex compared to Custify. This complexity can lead to a steeper learning curve, which may not be ideal for smaller teams or businesses looking for quick deployment.
- **According to verified reviews** , Custify receives high marks for its quality of support, with users noting the responsiveness and helpfulness of the support team. This level of service is particularly beneficial for small businesses that may require more hands-on assistance during their customer success journey.
- **G2 reviewers report** that Gainsight Customer Success has a strong market presence and is favored by mid-market companies, which may offer more advanced features suited for larger organizations. However, this can sometimes make it less accessible for smaller businesses that may not need such extensive capabilities.
- **Users say** that Custify's integration capabilities are a standout feature, allowing seamless connections with existing tool stacks. This integration helps users consolidate their customer data and reduces the need to switch between multiple platforms, enhancing overall efficiency.



| | Custify | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 500 | 1,698 | 
| **Largest Market Segment** | Small-Business (64.4% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Custify

Pros:
- Ease of Use (123 reviews)
- Customer Support (83 reviews)

Cons:
- Missing Features (30 reviews)
- Email Functionality (20 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (96 reviews)
- Centralized Information (53 reviews)

Cons:
- Not Intuitive (24 reviews)
- Missing Features (22 reviews)

---
## Ratings Comparison
| Rating | Custify | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 9.0 (371 reviews) | 8.6 (1364 reviews) | 
  | **Ease of Use** | 9.1 (435 reviews) | 8.0 (1406 reviews) | 
  | **Ease of Setup** | 8.7 (247 reviews) | 6.7 (724 reviews) | 
  | **Ease of Admin** | 9.0 (141 reviews) | 6.9 (641 reviews) | 
  | **Quality of Support** | 9.6 (353 reviews) | 8.6 (1173 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (141 reviews) | 9.0 (650 reviews) | 
  | **Product Direction (% positive)** | 9.4 (366 reviews) | 9.2 (1362 reviews) | 

---
## Pricing

### Custify

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.8/10 | 377 |
| **Gainsight Customer Success** | 8.0/10 | 1205 |

#### Customer Information

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | 9.3 (348 reviews) ✓ Verified | 8.6 (1123 reviews) ✓ Verified | 
| **Customer Monitoring** | 9.4 (339 reviews) ✓ Verified | 8.5 (1070 reviews) ✓ Verified | 
| **Customer Profiles** | 8.9 (349 reviews) ✓ Verified | 8.4 (1066 reviews) ✓ Verified | 
| **Playbooks** | 9.3 (343 reviews) ✓ Verified | 8.2 (1063 reviews) ✓ Verified | 
| **Customer Segments** | 9.3 (336 reviews) ✓ Verified | 8.1 (932 reviews) ✓ Verified | 
| **Product Engagement** | 8.8 (324 reviews) ✓ Verified | 7.9 (913 reviews) ✓ Verified | 
| **Surveys** | 8.1 (229 reviews) | 8.0 (944 reviews) ✓ Verified | 

#### Predictions

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | 8.9 (301 reviews) ✓ Verified | 8.0 (954 reviews) ✓ Verified | 
| **Upsell Opportunities** | 8.4 (300 reviews) ✓ Verified | 7.4 (833 reviews) ✓ Verified | 
| **Custom Triggers** | 8.9 (307 reviews) ✓ Verified | 8.1 (903 reviews) ✓ Verified | 
| **Machine Learning** | 7.5 (176 reviews) | 6.9 (660 reviews) ✓ Verified | 

#### Platform

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | 8.5 (304 reviews) ✓ Verified | 8.3 (1116 reviews) ✓ Verified | 
| **API & Integrations** | 9.0 (336 reviews) ✓ Verified | 7.9 (987 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 8.5 (225 reviews) ✓ Verified | 7.8 (980 reviews) ✓ Verified | 
| **Workflow Capability** | 8.9 (323 reviews) ✓ Verified | 8.1 (989 reviews) ✓ Verified | 
| **Notifications** | 8.8 (328 reviews) ✓ Verified | 8.1 (1029 reviews) ✓ Verified | 
| **Customization** | 8.8 (331 reviews) ✓ Verified | 8.1 (1029 reviews) ✓ Verified | 
| **Scalability** | 9.0 (313 reviews) ✓ Verified | 8.6 (1029 reviews) ✓ Verified | 
| **Data Security** | 9.3 (299 reviews) ✓ Verified | 8.6 (933 reviews) ✓ Verified | 
| **Performance & Reliability** | 9.2 (325 reviews) ✓ Verified | 8.4 (1051 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (320 reviews) ✓ Verified | 8.4 (1018 reviews) ✓ Verified | 

#### Generative AI

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.7 (129 reviews) | 7.0 (296 reviews) | 
| **AI Text Summarization** | 7.9 (125 reviews) | 7.2 (299 reviews) | 

#### Agentic AI - Customer Success

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | 8.7 (13 reviews) | 7.6 (13 reviews) | 
| **Multi-step Planning** | 8.8 (11 reviews) | 7.5 (12 reviews) | 
| **Cross-system Integration** | 9.2 (14 reviews) | 8.7 (13 reviews) | 
| **Natural Language Interaction** | 8.9 (11 reviews) | 8.1 (12 reviews) | 
| **Proactive Assistance** | 8.6 (12 reviews) | 8.1 (12 reviews) | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Custify** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### User Analysis

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 
| **Data Analysis** | Not enough data | Not enough data | 

#### User Support

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 

#### Walkthrough Type

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Integration** | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Analytics** | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.7/10 | 5 |
| **Gainsight Customer Success** | N/A | N/A |

#### Product Analytics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Account-Level Analytics** | 9.3 (5 reviews) | Not enough data | 
| **User-Level Analytics** | 8.3 (5 reviews) | Not enough data | 
| **Segmentation** | 9.3 (5 reviews) | Not enough data | 
| **Funnels** | 8.3 (5 reviews) | Not enough data | 
| **Alerts** | 9.0 (5 reviews) | Not enough data | 
| **Multi-Product Analytics** | 8.3 (5 reviews) | Not enough data | 
| **User Scoring** | 8.0 (5 reviews) | Not enough data | 
| **Integrations** | 8.7 (5 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 7.8/10 | 8 |
| **Gainsight Customer Success** | N/A | N/A |

#### Data Sourcing

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Data Enrichment** | 8.5 (8 reviews) | Not enough data | 
| **Expandability** | 8.5 (8 reviews) | Not enough data | 
| **Content Marketing** | 7.9 (8 reviews) | Not enough data | 
| **Multiple Devices** | 8.3 (8 reviews) | Not enough data | 

#### Intelligence

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Marketing Metrics** | 7.1 (7 reviews) | Not enough data | 
| **Predictive Modeling** | 7.1 (7 reviews) | Not enough data | 
| **Recommendation Engine** | 7.4 (7 reviews) | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.4/10 | 5 |
| **Gainsight Customer Success** | 7.6/10 | 190 |

#### Sales Team

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | 8.0 (5 reviews) | 7.8 (108 reviews) | 
| **Training Mode** | 8.7 (5 reviews) | Feature Not Available | 
| **Playbooks** | Not enough data | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 7.8 (129 reviews) | 
| **Zero-touch Renewals** | Not enough data | 6.8 (115 reviews) | 
| **Smart Content** | Not enough data | 7.6 (108 reviews) | 

#### Mapping

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | 7.5 (117 reviews) | 
| **Stakeholder Roles** | Not enough data | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 9.1/10 | 12 |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Templates** | 9.3 (12 reviews) | Not enough data | 
| **Exporting** | 8.9 (12 reviews) | Not enough data | 
| **Multi-user Access and Collaboration** | 9.2 (12 reviews) | Not enough data | 
| **Multiple Personas** | 8.5 (12 reviews) | Not enough data | 
| **Data Analytics ** | 9.4 (12 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.8/10 | 18 |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Dynamic Segmentation** | 9.4 (16 reviews) | Not enough data | 
| **Journey Optimization** | 8.7 (17 reviews) | Not enough data | 

#### Platform Data

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Journey Reporting** | 8.4 (16 reviews) | Not enough data | 
| **Trends Reporting** | 8.4 (16 reviews) | Not enough data | 
| **Dashboards** | 8.8 (17 reviews) | Not enough data | 
| **Advanced Data Filtering** | 9.0 (16 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Journey Mapping** | 8.4 (15 reviews) | Not enough data | 
| **Integrations** | 8.9 (14 reviews) | Not enough data | 
| **Automated Alerts** | 9.0 (14 reviews) | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.4/10 | 8 |
| **Gainsight Customer Success** | 7.7/10 | 213 |

#### Analytics

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.8 (8 reviews) | 8.8 (173 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 9.4 (8 reviews) | 8.6 (150 reviews) | 
| **Customer Effort Score (CES)** | 8.8 (7 reviews) | 7.9 (123 reviews) | 
| **Gamification** | 6.7 (7 reviews) | 6.8 (111 reviews) | 

#### Customization

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | 8.6 (6 reviews) | 8.1 (144 reviews) | 
| **Multilanguage Support** | 7.5 (6 reviews) | 7.7 (104 reviews) | 
| **Multiple Branding Support** | 8.7 (5 reviews) | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | 8.3 (6 reviews) | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | 7.4 (7 reviews) | 7.0 (47 reviews) | 
| **AI Text Summarization** | 8.3 (7 reviews) | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Custify** | 8.3/10 | 21 |
| **Gainsight Customer Success** | N/A | N/A |

#### Onboarding Setup

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Workflows** | 8.8 (20 reviews) | Not enough data | 
| **Templates** | 8.6 (20 reviews) | Not enough data | 
| **Checklists** | 8.9 (20 reviews) | Not enough data | 

#### Project Tracking

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Monitoring** | 7.5 (19 reviews) | Not enough data | 
| **Resources** | 7.7 (18 reviews) | Not enough data | 
| **Content** | 8.0 (19 reviews) | Not enough data | 
| **Tasks** | 9.0 (19 reviews) | Not enough data | 
| **Optimization** | 8.3 (18 reviews) | Not enough data | 

#### Customer Engagement

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Portal** | 8.3 (18 reviews) | Not enough data | 
| **Engagement** | 8.3 (18 reviews) | Not enough data | 
| **Branding** | 8.0 (18 reviews) | Not enough data | 
| **Visibility** | 8.1 (18 reviews) | Not enough data | 
| **Collaboration** | 8.3 (18 reviews) | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Custify** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 22 |

#### Platform

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.3 (20 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (10 reviews) | 
| **Notifications** | Not enough data | 9.4 (18 reviews) | 

#### Predictions

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | 8.8 (19 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (15 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.0 (19 reviews) | 
| **Sentiment** | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | 9.3 (19 reviews) | 

#### Generative AI

| Feature | Custify | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (8 reviews) | 

---
## Categories
**Shared Categories (3):** [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Custify (6):** [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform)

**Unique to Gainsight Customer Success (1):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Custify | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 64.4% | 9.0% | 
| **Mid-Market** | 32.7% | 57.9% | 
| **Enterprise** | 2.9% | 33.1% | 

### By Industry

#### Custify

- **Computer Software:** 49.4%
- **Information Technology and Services:** 14.5%
- **Marketing and Advertising:** 9.7%
- **Events Services:** 1.7%
- **Financial Services:** 1.7%
- **Higher Education:** 1.4%
- **Internet:** 1.4%
- **Staffing and Recruiting:** 1.2%
- **Human Resources:** 1.2%
- **Leisure, Travel & Tourism:** 1.2%
- **Other:** 16.5%

#### Gainsight Customer Success

- **Computer Software:** 38.8%
- **Information Technology and Services:** 19.8%
- **Marketing and Advertising:** 4.4%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.3%
- **Hospital & Health Care:** 2.5%
- **Financial Services:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.4%

---
## Alternatives

### Alternatives to Custify

- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1334 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [GUIDEcx](https://www.g2.com/products/guidecx/reviews) — 4.6/5 stars (461 reviews)

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1587 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (750 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (205 reviews)

---
## Top Discussions

### Custify

- Title: [What support do you offer?](https://www.g2.com/discussions/what-support-do-you-offer-f6ff3699-53c6-47be-8741-ad0d57ce8290) — 1 comment, 1 upvote
  > **Top comment:** "Depending on your plan, you will have support via chat, email, phone and even Slack. "
- Title: [What integrations do you offer? Will you add an additional integration for my company?](https://www.g2.com/discussions/what-integrations-do-you-offer-will-you-add-an-additional-integration-for-my-company) — 1 comment, 1 upvote
  > **Top comment:** "The native integrations are constantly enhanced, for the currently supported platforms please have a look at the integration catalogue that can be found..."
- Title: [Can I send unlimited customer data into Custify?](https://www.g2.com/discussions/can-i-send-unlimited-customer-data-into-custify) — 1 comment, 1 upvote
  > **Top comment:** "Data storage and data retention depends on the plan that you choose. "
- Title: [How do we get started?](https://www.g2.com/discussions/how-do-we-get-started) — 1 comment, 1 upvote
  > **Top comment:** "Simply head to http://custify.com and subscribe for a demo"
- Title: [Where is my data stored?](https://www.g2.com/discussions/where-is-my-data-stored) — 1 comment, 1 upvote
  > **Top comment:** "Your data is stored in a data center either within the European Union or in the US, depending on your preference. "

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/custify-vs-gainsight-customer-success)