Compare Creatio and Pipeline CRM 
At a Glance
Market Segments
Small-Business (43.8% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Starting at $25.00
Creatio
Star Rating
(312)4.7 out of 5
Market Segments
Small-Business (43.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 user Per Month
Browse all 3 pricing plansPipeline CRM
Star Rating
(949)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pipeline CRM excels in user-friendliness, with many users highlighting its intuitive interface as a key strength. This makes it a reliable solution for small businesses looking for straightforward sales management tools.
- Users say that Creatio stands out for its adaptability and flexibility, particularly in meeting specific business needs. Reviewers appreciate how easily it integrates with marketing requirements, such as lead routing and campaign tracking, without needing complex workarounds.
- According to verified reviews, Pipeline CRM provides excellent real-time visibility into sales performance, which users find invaluable for forecasting revenue and streamlining sales tasks. This feature is particularly beneficial for small businesses aiming to optimize their sales processes.
- Reviewers mention that Creatio's support team is responsive and helpful, contributing to a positive user experience. Users have noted that the platform's agile nature and great UI make it easy to navigate, enhancing overall satisfaction.
- G2 reviewers highlight that while Pipeline CRM has a strong focus on sales automation, it may not fully meet the diverse needs of larger organizations, as some users report challenges in customization for more complex workflows.
- Users report that Creatio's robust feature set, including advanced analytics and reporting capabilities, positions it well for businesses that require detailed insights into their sales and marketing efforts, making it a strong contender for those looking for comprehensive CRM solutions.
Pricing
Entry-Level Pricing
Creatio
Growth
Starting at $25.00
1 user Per Month
Provide automation to SMB clients
- No-code user interface designer
- Customization via scripts
- Unlimited number of records
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Creatio
No trial information availablePipeline CRM
Free Trial is available
Ratings
Meets Requirements
9.1
223
8.6
830
Ease of Use
9.1
250
8.9
833
Ease of Setup
8.4
151
8.8
385
Ease of Admin
8.6
120
8.9
376
Quality of Support
9.1
221
8.9
764
Has the product been a good partner in doing business?
9.2
119
9.1
368
Product Direction (% positive)
9.2
208
8.6
826
Features by Category
Sales Force Automation
9.0
152
|
Verified
8.7
644
|
Verified
9.0
91
Feature Not Available
8.9
144
|
Verified
8.7
634
|
Verified
8.8
148
|
Verified
8.4
649
|
Verified
8.7
117
|
Verified
7.8
393
|
Verified
8.7
132
|
Verified
8.1
457
|
Verified
8.6
129
|
Verified
7.6
313
|
Verified
8.8
125
|
Verified
7.8
347
|
Verified
8.9
121
|
Verified
8.2
424
|
Verified
Marketing Automation
8.8
132
|
Verified
7.5
368
|
Verified
8.9
123
|
Verified
7.6
362
|
Verified
9.1
141
|
Verified
8.6
495
|
Verified
8.9
109
|
Verified
7.5
321
|
Verified
Customer Support
9.1
122
|
Verified
8.4
377
|
Verified
8.8
113
|
Verified
8.5
398
8.9
128
|
Verified
8.4
419
8.8
110
|
Verified
8.3
329
|
Verified
9.1
115
|
Verified
8.3
329
|
Verified
Reporting & Analytics
8.8
147
|
Verified
8.1
597
|
Verified
9.0
155
|
Verified
8.3
635
|
Verified
8.7
120
|
Verified
7.8
474
|
Verified
Mobile & Social
8.6
115
|
Verified
7.6
276
|
Verified
8.5
110
|
Verified
7.5
264
|
Verified
8.5
122
|
Verified
7.6
416
|
Verified
Platform
8.8
96
|
Verified
8.2
293
|
Verified
9.0
97
|
Verified
8.1
276
|
Verified
8.8
97
|
Verified
8.4
303
|
Verified
8.7
70
8.3
79
8.9
79
|
Verified
7.7
61
8.7
82
|
Verified
7.9
246
|
Verified
8.8
91
|
Verified
8.9
304
|
Verified
8.6
76
|
Verified
8.1
133
|
Verified
Integration
8.8
98
|
Verified
8.4
277
|
Verified
8.7
81
|
Verified
7.9
188
|
Verified
8.5
75
7.3
167
|
Verified
Generative AI
9.0
28
8.2
17
Agentic AI - CRM
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
10.0
5
Not enough data
9.7
5
Not enough data
9.3
5
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Retail Distributed Order Management SystemsHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Control
Not enough data
Not enough data
Not enough data
Not enough data
Omni-Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
9.2
22
Not enough data
8.9
22
Not enough data
8.9
19
Not enough data
9.1
24
Not enough data
Management
8.9
19
Not enough data
8.9
18
Not enough data
8.8
20
Not enough data
Generative AI
9.0
10
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
17
|
Verified
Not enough data
8.1
17
|
Verified
Not enough data
8.2
16
Not enough data
8.3
17
Not enough data
8.8
19
Not enough data
Generative AI
9.3
5
Not enough data
Functions
8.5
19
Not enough data
8.6
18
Not enough data
8.9
19
|
Verified
Not enough data
8.5
14
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.1
16
|
Verified
Not enough data
8.5
17
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
19
|
Verified
Not enough data
9.3
22
|
Verified
Not enough data
9.0
23
|
Verified
Not enough data
7.7
15
Not enough data
9.2
18
Not enough data
Digital Workflows
9.0
10
Not enough data
9.5
13
Not enough data
9.1
13
Not enough data
Forms
9.2
12
Not enough data
9.2
12
Not enough data
8.5
12
Not enough data
Automation
9.4
13
Not enough data
9.4
12
Not enough data
8.8
11
Not enough data
8.2
11
Not enough data
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Lead Monitoring
9.2
8
Not enough data
9.3
10
Not enough data
8.8
7
Not enough data
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
8.3
8
Not enough data
8.8
8
Not enough data
7.9
7
Not enough data
8.6
7
Not enough data
Analytics
8.7
9
Not enough data
8.8
10
Not enough data
Customization
8.5
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
9.0
8
Not enough data
Revenue Operations & Intelligence (RO&I)Hide 23 FeaturesShow 23 Features
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Account Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Retail Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
8.6
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.5
7
Personalization
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Administrative
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.8
7
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.9
23
Not enough data
8.9
24
Not enough data
8.5
20
9.0
5
8.6
25
Not enough data
9.0
21
Not enough data
Predictive Analytics
9.2
22
9.3
5
8.8
23
Not enough data
8.4
20
Not enough data
8.8
23
Not enough data
Sales Management
8.7
26
9.3
5
8.5
21
Not enough data
9.2
24
Not enough data
8.6
27
Not enough data
User Interface Design
9.5
22
Not enough data
9.0
23
Not enough data
9.0
24
Not enough data
9.5
29
Not enough data
Data Control
9.0
25
Not enough data
9.0
25
Not enough data
9.4
25
Not enough data
Publishing
9.3
25
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
Agentic AI - No-Code Development Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Creatio and Pipeline CRM are categorized as Sales Analytics and CRM
Unique Categories
Creatio is categorized as Retail Analytics, AI Agents For Business Operations, Workflow Management, Digital Process Automation (DPA), Retail Distributed Order Management Systems, No-Code Development Platforms, Lead Capture, Help Desk, Contact Center, AI Customer Support Agents, and Revenue Operations & Intelligence (RO&I)
Pipeline CRM is categorized as Google Workspace for Sales and Sales Performance Management
Reviews
Reviewers' Company Size
Creatio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.3%
Computer Software
10.8%
Financial Services
6.0%
Banking
4.9%
Pharmaceuticals
2.6%
Other
57.5%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
what makes bpm'online better than other CRM systems
2 Comments
CZ
It's easier to organize customer data, better plan activities and analyze them. Campaigns are now better and information can be used in more effective ways.Read more
What is Creatio used for?
1 Comment
Official Response from Creatio
Creatio is used to automate business processes and manage customer relationships using AI-powered CRM and no-code tools. The platform helps organizations...Read more
Creatio has no more discussions with answers
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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