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At a Glance
Market Segments
Small-Business (79.2% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
Starting at $9.00 Per Month
$0 per user
Copper
Star Rating
(1,151)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansInStream
Star Rating
(121)4.2 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0 per user
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Copper excels in Contact & Account Management with a score of 8.9, while InStream follows closely with 8.8. Reviewers mention that Copper's integration with Google Workspace enhances its usability for managing contacts effectively.
- Reviewers mention that InStream outperforms Copper in Email Marketing, scoring 8.7 compared to Copper's 7.9. Users on G2 appreciate InStream's intuitive email campaign features, which they find easier to navigate.
- G2 users highlight that Copper has a slight edge in Customization with a score of 8.3, while InStream scores 7.6. Reviewers say that Copper's customizable dashboards allow for a more tailored user experience, which is particularly beneficial for small businesses.
- Users say that InStream provides better Customer Support features, scoring 8.4 in Case Management compared to Copper's 8.2. Reviewers mention that InStream's support portal is more user-friendly, making it easier to resolve issues quickly.
- Reviewers mention that Copper's Performance and Reliability score of 8.7 is superior to InStream's 8.2. Users report that Copper's system is more stable during peak usage times, which is crucial for businesses relying on consistent performance.
- Users on G2 indicate that InStream's Forecasting capabilities are slightly better, with a score of 8.4 compared to Copper's 8.1. Reviewers say that InStream's forecasting tools provide more accurate predictions, which helps in strategic planning.
Pricing
Entry-Level Pricing
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Free Trial
Copper
Free Trial is available
InStream
Free Trial is available
Ratings
Meets Requirements
8.7
923
8.8
106
Ease of Use
9.1
934
8.8
107
Ease of Setup
8.7
438
8.5
43
Ease of Admin
8.9
417
8.6
42
Quality of Support
8.6
855
9.0
105
Has the product been a good partner in doing business?
9.0
412
9.0
41
Product Direction (% positive)
9.0
865
9.1
104
Features by Category
Sales Force Automation
8.9
652
|
Verified
8.8
86
|
Verified
Feature Not Available
Feature Not Available
8.8
656
|
Verified
8.3
80
|
Verified
8.4
655
|
Verified
8.5
82
|
Verified
7.6
354
|
Verified
8.3
77
|
Verified
8.8
531
|
Verified
8.3
80
|
Verified
7.9
338
8.3
81
|
Verified
7.6
311
8.3
79
|
Verified
8.3
404
8.5
81
|
Verified
Marketing Automation
7.9
434
|
Verified
8.6
77
|
Verified
Feature Not Available
Feature Not Available
8.6
593
|
Verified
8.5
80
|
Verified
Feature Not Available
Feature Not Available
Customer Support
8.2
389
8.4
80
|
Verified
8.0
398
8.2
80
|
Verified
8.2
453
8.4
79
|
Verified
7.8
316
8.1
78
|
Verified
8.0
352
8.4
80
|
Verified
Reporting & Analytics
8.1
561
|
Verified
8.3
80
|
Verified
8.3
637
|
Verified
8.5
81
|
Verified
8.1
473
|
Verified
8.4
76
|
Verified
Mobile & Social
8.1
349
|
Verified
8.3
78
|
Verified
8.1
335
|
Verified
8.4
79
|
Verified
8.4
471
|
Verified
8.2
75
|
Verified
Platform
8.3
319
|
Verified
7.7
32
|
Verified
8.4
315
|
Verified
7.9
32
|
Verified
8.6
330
|
Verified
7.9
33
|
Verified
8.0
197
|
Verified
8.5
32
|
Verified
7.7
157
7.9
28
|
Verified
7.7
226
7.6
29
8.7
328
|
Verified
8.2
30
|
Verified
7.8
193
7.5
30
|
Verified
Integration
8.6
303
|
Verified
7.4
32
|
Verified
8.2
252
|
Verified
7.6
30
|
Verified
7.9
238
|
Verified
7.6
30
|
Verified
Generative AI
6.5
32
Not enough data
Agentic AI - CRM
8.5
10
Not enough data
8.5
10
Not enough data
8.5
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.5
10
Not enough data
8.7
10
Not enough data
Customization
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.0
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Incentives
Feature Not Available
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Personalization
Feature Not Available
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Feature Not Available
Not enough data
Administrative
8.0
5
Not enough data
Feature Not Available
Not enough data
8.3
5
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictive Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Sales Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Copper and InStream are categorized as CRM
Unique Categories
Copper is categorized as Email Tracking, Online Form Builder, Sales Analytics, Sales Performance Management, and Google Workspace for Sales
InStream has no unique categories
Reviews
Reviewers' Company Size
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InStream
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.7%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.7%
Information Technology and Services
11.5%
Retail
9.7%
Telecommunications
7.1%
Marketing and Advertising
5.3%
Hospital & Health Care
5.3%
Other
61.1%
Alternatives
Discussions
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
InStream has no discussions with answers
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