Compare DevRev and ServiceNow IT Service Management 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Enterprise (74.2% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
No pricing available
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansServiceNow IT Service Management
Star Rating
(1,238)4.4 out of 5
Market Segments
Enterprise (74.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ServiceNow IT Service Management excels in automating workflows, significantly reducing manual tasks. Users appreciate how incidents, requests, and approvals can be automated, leading to fewer delays and human errors, which is crucial for maintaining efficiency in IT operations.
- Users say that DevRev stands out for its flexibility, particularly in custom field mapping. This feature allows for seamless integration across various platforms, making it a tailored solution for businesses with specific needs, which is a significant advantage for teams looking for customization.
- Reviewers mention that the user interface of ServiceNow IT Service Management is highly praised for its intuitiveness and effectiveness. The dashboard supports IT teams in managing tasks predictably and scalably, enhancing overall productivity and user satisfaction.
- According to verified reviews, DevRev's chat feature, enhanced by an AI agent, is highlighted for making communication and information retrieval seamless. This capability helps speed up daily operations, making it a valuable tool for teams that prioritize collaboration.
- G2 reviewers note that while ServiceNow IT Service Management has a robust support system, DevRev has received commendations for its exceptional customer support. Users appreciate the responsiveness and assistance from the DevRev team, which can be a deciding factor for businesses needing reliable support.
- Users report that ServiceNow's recent AI integration is a game-changer, allowing for quick summaries of ticket progress without sifting through detailed notes. This feature not only saves time but also enhances productivity, showcasing ServiceNow's commitment to leveraging technology for better service management.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
ServiceNow IT Service Management
No pricing availableFree Trial
DevRev
Free Trial is available
ServiceNow IT Service Management
No trial information availableRatings
Meets Requirements
8.4
137
8.9
801
Ease of Use
8.5
137
8.5
1,021
Ease of Setup
7.9
81
8.1
581
Ease of Admin
8.8
47
8.6
315
Quality of Support
9.0
132
8.5
729
Has the product been a good partner in doing business?
9.2
46
8.8
310
Product Direction (% positive)
9.3
137
8.8
778
Features by Category
Ticket and Case Management
8.6
38
Not enough data
8.3
38
Not enough data
8.5
40
Not enough data
7.9
36
Not enough data
8.2
38
Not enough data
8.3
38
Not enough data
8.6
38
Not enough data
8.3
37
Not enough data
Generative AI
7.7
34
Not enough data
8.2
33
Not enough data
Agentic AI - Help Desk
6.8
18
Not enough data
6.6
17
Not enough data
6.5
17
Not enough data
Communication Channels
8.2
35
Not enough data
8.2
37
Not enough data
8.1
36
Not enough data
6.1
31
Not enough data
5.5
32
Not enough data
Platform
6.7
35
Not enough data
7.7
36
Not enough data
8.6
34
Not enough data
8.2
37
Not enough data
7.3
35
Not enough data
7.4
34
Not enough data
Administration
Not enough data
9.0
245
|
Verified
Feature Not Available
8.7
231
|
Verified
Not enough data
8.8
246
|
Verified
Service Desk
Not enough data
9.2
260
|
Verified
Not enough data
9.2
250
|
Verified
8.3
5
9.0
246
|
Verified
Management
Not enough data
8.9
239
|
Verified
Not enough data
8.9
216
|
Verified
Not enough data
8.8
220
|
Verified
Feature Not Available
8.8
215
|
Verified
Not enough data
8.5
201
Functionality
Not enough data
9.4
252
|
Verified
Not enough data
8.8
223
Not enough data
8.7
224
|
Verified
Not enough data
8.8
233
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
43
Not enough data
7.5
42
Not enough data
8.0
56
Not enough data
7.5
42
Not enough data
7.5
43
Not enough data
7.1
43
Not enough data
7.5
44
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Monitoring
Not enough data
8.9
225
|
Verified
Not enough data
9.0
235
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
7.5
31
Management Tools
Not enough data
9.2
237
|
Verified
Not enough data
9.0
233
Not enough data
8.7
222
|
Verified
Generative AI
Not enough data
8.3
106
Not enough data
8.3
121
Agentic AI - Incident Management
Not enough data
7.2
26
Not enough data
7.2
26
Not enough data
7.8
29
Not enough data
7.3
25
Not enough data
7.7
25
Not enough data
7.6
26
Not enough data
7.6
26
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.9
12
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
36
Not enough data
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
25
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.8
25
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Incident Management
Not enough data
9.0
305
Not enough data
8.9
303
Not enough data
9.1
308
Not enough data
8.8
299
Not enough data
8.7
291
Reporting
Not enough data
8.7
304
Not enough data
8.7
279
Not enough data
8.4
172
Access & Usability
Not enough data
8.0
236
Not enough data
8.7
289
Not enough data
8.5
258
Not enough data
8.8
164
Agentic AI - Service Desk
Not enough data
7.6
18
Not enough data
7.8
18
Not enough data
8.6
23
Not enough data
7.8
18
Not enough data
8.4
18
Not enough data
7.6
19
Not enough data
7.7
18
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
DevRev and ServiceNow IT Service Management are categorized as IT Service Management (ITSM) Tools
Unique Categories
ServiceNow IT Service Management is categorized as Incident Management, Configuration Management, and Service Desk
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Information Technology and Services
26.9%
Computer Software
7.4%
Hospital & Health Care
7.1%
Financial Services
5.5%
Computer & Network Security
3.5%
Other
49.6%
Alternatives
Discussions
DevRev has no discussions with answers
What is ServiceNow IT Service Management used for?
2 Comments
RS
ServiceNow IT Service Management (ITSM) is a cloud-based platform designed to streamline and automate IT service delivery and support within organizations....Read more
What is the ServiceNow now platform?
2 Comments
PN
Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees...Read more
What features of ITIL are utilized by the ServiceNow platform?
1 Comment
VS
Following are some of the advantages of using ServiceNow ITIL:
It allows us to develop an evident capability model that coordinates with enterprise...Read more
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