Introducing G2.ai, the future of software buying.Try now
Compare Comm100 Live Chat and Dynamics 365 Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (47.8% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$31.00 1 Agent Per Month
No pricing available
Comm100 Live Chat
Star Rating
(28)4.2 out of 5
Market Segments
Small-Business (47.8% of reviews)
Pros & Cons
Entry-Level Pricing
$31.00 1 Agent Per Month
Browse all 3 pricing plansDynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceComm100 Live Chat vs Dynamics 365 Customer Service
When assessing the two solutions, reviewers found Comm100 Live Chat easier to use, set up, and administer. However, reviewers preferred doing business with Dynamics 365 Customer Service overall.
- Reviewers felt that Comm100 Live Chat meets the needs of their business better than Dynamics 365 Customer Service.
- When comparing quality of ongoing product support, reviewers felt that Comm100 Live Chat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dynamics 365 Customer Service over Comm100 Live Chat.
Pricing
Entry-Level Pricing
Comm100 Live Chat
Live Chat Startup
$31.00
1 Agent Per Month
- Full widget customization
- Multi-language chat
- Canned messages
Dynamics 365 Customer Service
No pricing availableFree Trial
Comm100 Live Chat
Free Trial is available
Dynamics 365 Customer Service
No trial information availableRatings
Meets Requirements
9.0
23
8.5
20
Ease of Use
8.9
23
7.9
20
Ease of Setup
8.3
15
7.4
9
Ease of Admin
9.0
14
7.7
8
Quality of Support
8.9
22
8.4
19
Has the product been a good partner in doing business?
8.3
14
8.6
6
Product Direction (% positive)
7.5
23
8.2
19
Features by Category
Ticket and Case Management
Not enough data
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Platform
Not enough data
8.3
6
8.1
14
|
Verified
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Communication
9.5
16
|
Verified
Not enough data
9.1
16
|
Verified
Not enough data
7.1
8
Not enough data
8.8
10
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.1
14
|
Verified
8.9
6
|
Verified
Not enough data
Not enough data
7.7
11
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.9
11
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.9
15
Not enough data
8.2
13
Not enough data
8.1
12
Not enough data
7.8
6
Not enough data
7.8
6
Self-Service Platform
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.3
7
Not enough data
8.6
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Comm100 Live Chat and Dynamics 365 Customer Service are categorized as Live Chat
Unique Categories
Comm100 Live Chat has no unique categories
Dynamics 365 Customer Service is categorized as Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Comm100 Live Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
16.0%
Retail
12.0%
Information Technology and Services
12.0%
Higher Education
8.0%
Utilities
4.0%
Other
48.0%
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Alternatives
Discussions
Comm100 Live Chat has no discussions with answers
Dynamics 365 Customer Service has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
