Link copied to clipboard # CometChat vs Sendbird Comparison - What are their main differences? Share [ Export ](/compare/cometchat/sendbird/export.csv) CometChatSendbird[+ Add Product](#) Pricing **CometChat** Free Trial No pricing available **Sendbird** Free Trial **Contact Us** 10000 Conversation based pricing · Sendbird AI Agent **Pricing Insights** from reviews Time to Implement **CometChat** 1 monthFaster Based on 46 responses **Sendbird** 2 months Based on 5 responses Return on Investment **CometChat** 9 months Based on 45 responses **Sendbird** 9 months Based on 5 responses Perceived Cost **CometChat** $$$$$ **Sendbird** $$$$$ Average Discount **CometChat** 11% **Sendbird** 13%2% more **Pros & Cons** from reviews **CometChat** [ Ease of Use (6) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204743&qs=pros-and-cons#reviews)[ Easy Integrations (5) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204477&qs=pros-and-cons#reviews)[ API Integration (2) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204783&qs=pros-and-cons#reviews)[ Chat Functionality Issues (2) ](https://www.g2.com/products/cometchat/reviews?filters%5Bsentiment_snippet%5D=1204601&qs=pros-and-cons#reviews) **Sendbird** [ Ease of Use (47) ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280808&qs=pros-and-cons#reviews)[ Customer Support (31) ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1279404&qs=pros-and-cons#reviews)[ Expensive (18) ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1278508&qs=pros-and-cons#reviews)[ Learning Curve (10) ](https://www.g2.com/products/sendbird/reviews?filters%5Bsentiment_snippet%5D=1280374&qs=pros-and-cons#reviews) Integrations **CometChat** Not enough data **Sendbird** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_31cfba1cb1e481e939079b19f71f8d80/freshworks.jpg "Product Avatar Image") Freshworks ](https://www.g2.com/products/freshworks/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_08f1544f94728d5c92905915cac584a6/google-drive-docs-for-confluence.png "Product Avatar Image") Google Drive & Docs for... ](https://www.g2.com/products/google-drive-docs-for-confluence/reviews)[ View all ](https://www.g2.com/products/sendbird/integrations) Screenshots **CometChat** ![CometChat screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1375621/01-Feature-rich-chat-SDK-_-UI-Kits.png) **Sendbird** ![Sendbird screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1396510/Screen-4.png) **Ratings** from reviews Meets Requirements **CometChat** 9.3 9.391 **Sendbird** 9.1 9.1105 Ease of Use **CometChat** 9.2 9.291 **Sendbird** 9.2 9.2109 Ease of Setup **CometChat** 8.9 8.980 **Sendbird** 9.0 9.094 Ease of Admin **CometChat** 9.4 9.475 **Sendbird** 9.1 9.159 Quality of Support **CometChat** 9.3 9.391 **Sendbird** 9.2 9.2104 Has the product been a good partner in doing business? **CometChat** 9.3 9.374 **Sendbird** 9.1 9.158 Product Direction (% positive) **CometChat** 5.6 5.687 **Sendbird** 9.1 9.1107 **Features** ratings from reviews Communication Platform as a Service (CPaaS) 8.3 32 8.6 70 AI Customer Support Agents Not enough data 8.7 13 Bot Platforms Not enough data 7.8 6 Push Notification Not enough data 7.2 20 Live Chat Not enough data 8.4 51 User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 75.7% Mid-Market(51-1000 emp.) 20.4% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 75.7% Mid-Market(51-1000 emp.) 20.4% Enterprise(\> 1000 emp.) 3.9% Small-Business(50 or fewer emp.) 32.5% Mid-Market(51-1000 emp.) 48.7% Enterprise(\> 1000 emp.) 18.8% Small-Business(50 or fewer emp.) 32.5% Mid-Market(51-1000 emp.) 48.7% Enterprise(\> 1000 emp.) 18.8% **Reviewers' Industry** [![CometChat](https://images.g2crowd.com/uploads/product/hd_favicon/1531231306/cometchat.png "CometChat")](https://www.g2.com/products/cometchat/reviews) CometChat Computer Software 20.4% Health, Wellness and Fitness 6.8% Internet 5.8% Information Technology and Services 4.9% Accounting 3.9% Other 58.3% [![Sendbird](https://images.g2crowd.com/uploads/product/hd_favicon/4b909aeb048d0c11871204a38025ba68/sendbird.svg "Sendbird")](https://www.g2.com/products/sendbird/reviews) Sendbird Computer Software 13.7% Health, Wellness and Fitness 11.1% Food & Beverages 6.0% Consumer Services 6.0% Real Estate 6.0% Other 57.3% FAQs ## CometChat vs Sendbird FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between CometChat vs Sendbird? CometChat and Sendbird are both highly rated CPaaS solutions, but Sendbird stands out for its higher all-time reviewer-cited strengths in integrations and ease of use, while CometChat is noted for its customer support and admin experience. | [CometChat](https://www.g2.com/products/cometchat/reviews) | [Sendbird](https://www.g2.com/products/sendbird/reviews) | | --- | --- | | 4.6/5 (111 reviews) | 4.6/5 (126 reviews) | | — | — | | 8.9 | 9.0 | | 9.3 | 9.2 | | Customer Support (4 all-time mentions) | Ease of Use (47 all-time mentions) | ### How do the pricing models of CometChat and Sendbird compare? CometChat and Sendbird are rated at parity for value, with both products scoring closely on price satisfaction. - **CometChat:** In recent reviews, several users mention that CometChat is "a bit expensive" and that price increases have impacted their budgets, but others note its cost-effectiveness compared to alternatives. - **Sendbird:** Reviewers frequently cite Sendbird's pricing as high, especially as usage scales, and mention that advanced features are bundled into higher-tier plans, increasing costs for growing businesses. - **Switching reasons:** Recent CometChat reviewers mention migrating away due to price increases, while Sendbird reviewers highlight cost as a challenge for startups and scaling applications. ### What are the best alternatives to CometChat and Sendbird? The top three alternatives to CometChat and Sendbird are Stream Chat, Twilio, and Rocket.Chat. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [CometChat](https://www.g2.com/products/cometchat/reviews) | 4.6/5 (111 reviews) | — | In recent reviews, several users mention CometChat is "a bit expensive" | Customer Support (4 all-time mentions) | | [Sendbird](https://www.g2.com/products/sendbird/reviews) | 4.6/5 (126 reviews) | — | Reviewers frequently cite Sendbird's pricing as high, especially as usage scales | Ease of Use (47 all-time mentions) | | [Stream Chat](https://www.g2.com/products/stream-chat/reviews) | 4.5/5 (53 reviews) | Small-Business | — | — | | [Twilio](https://www.g2.com/products/twilio/reviews) | 4.1/5 (530 reviews) | Small-Business | — | — | | [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | 4.2/5 (374 reviews) | Mid-Market | — | — | ### Which Communication Platform as a Service (CPaaS) features should I prioritize when comparing CometChat and Sendbird? Buyers comparing CometChat and Sendbird should prioritize ease of use, integrations, customer support, customization, and pricing satisfaction. - **Ease of Use:** CometChat 9.2, Sendbird 9.2; Sendbird has 47 all-time reviewer mentions for ease of use, CometChat has 6. - **Integrations:** Sendbird has 21 all-time reviewer mentions for easy integrations, CometChat has 5. - **Customer Support:** CometChat 9.3, Sendbird 9.2; CometChat has 4 all-time reviewer mentions for customer support, Sendbird has 31. - **Customization:** Sendbird has 12 all-time reviewer mentions for customization, CometChat reviewers cite customization as a recent theme. - **Pricing Satisfaction:** Both products receive recent feedback about being expensive as usage scales. ### What are the pros and cons of CometChat vs Sendbird? Sendbird's headline strength is ease of use, while CometChat is most noted for customer support. - **CometChat strengths:** Customer Support (4 all-time mentions), Easy Integrations (5), Features (5), API Quality (3), Staff Support (3), Ease of Use (6), Fast Service (2). - **CometChat trade-offs:** Expensive (2), Limited Features (2), Poor Documentation (2), API Integration issues (2), Chat Functionality Issues (2), Delays (2), Difficult Setup (1). - **Sendbird strengths:** Ease of Use (47 all-time mentions), Customer Support (31), Features (26), Easy Integrations (21), Easy Setup (20), Reliability (14), Customization (12), API Integration (11), Messaging Features (11). - **Sendbird trade-offs:** Expensive (18), Advanced features require higher-tier plans, occasional documentation gaps, dashboard analytics could be more granular. ### Is CometChat or Sendbird better for small businesses? Sendbird is the better fit for small businesses, as it is most frequently cited for ease of use and easy setup in recent reviews, and its largest reviewer segment is Small-Business. - **CometChat:** No data available for largest reviewer segment, but recent reviews mention ease of integration and customer support as positives for small teams. - **Sendbird:** Largest reviewer segment is Small-Business, with reviewers highlighting easy setup, fast support, and scalable features as benefits for small companies. ### Which Communication Platform as a Service (CPaaS) platform has better integrations? Sendbird is favored for integrations, with more reviewer-cited mentions and specific integration examples. - **CometChat:** Reviewers mention easy integrations in 5 all-time reviews, but no specific third-party tools are named in recent reviews. - **Sendbird:** Integrations are cited in 21 all-time reviews, with recent reviewers mentioning integration with gther and highlighting the platform's ability to integrate with customer-facing apps. ### How do CometChat and Sendbird compare on customer support? CometChat and Sendbird are rated at near-parity for Quality of Support, with CometChat at 9.3 and Sendbird at 9.2. - **CometChat:** Reviewers highlight responsive and helpful customer support, with 4 all-time mentions and frequent praise for timely assistance and staff availability. - **Sendbird:** Reviewers cite strong customer support in 31 all-time mentions, noting fast responses, helpful engineering support, and proactive customer success teams. ### Which is easier to implement, CometChat or Sendbird? Sendbird and CometChat are rated at parity for Ease of Setup, with Sendbird at 9.0 and CometChat at 8.9. - **CometChat:** Reviewers describe setup as quick and easy, with many citing straightforward integration and pre-built UI components, though some mention documentation challenges. - **Sendbird:** Reviewers consistently mention easy setup and integration, with 20 all-time mentions for easy setup and frequent praise for well-documented SDKs and APIs. ### Which product has better Documentation? Sendbird is favored for Documentation, with more all-time reviewer mentions and frequent recent praise for thoroughness and clarity. - **CometChat:** Documentation is cited as a trade-off in 2 all-time reviews, with recent reviewers noting confusion and lack of thoroughness. - **Sendbird:** Documentation is frequently praised in recent reviews, with reviewers highlighting its clarity and comprehensiveness, and 47 all-time mentions for ease of use, which includes documentation quality. Alternatives **CometChat Alternatives** ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") [ Twilio ](/products/twilio/reviews) ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat") [ Rocket.Chat ](/products/rocket-chat/reviews) ![Vonage Communications APIs](https://images.g2crowd.com/uploads/product/hd_favicon/2e3d95995bfd345d17b179df3141db83/vonage-communications-apis.svg "Vonage Communications APIs") [ Vonage Communications APIs ](/products/vonage-communications-apis/reviews) ![Drift](https://images.g2crowd.com/uploads/product/hd_favicon/0dde34d086fccc39e604a4d17950cdb2/drift.svg "Drift") [ Drift ](/products/drift/reviews) **Sendbird Alternatives** ![Stream Chat](https://images.g2crowd.com/uploads/product/hd_favicon/d34f5fd26fabb2236cebfde6bd7cb0ee/stream-chat.svg "Stream Chat") [ Stream Chat ](/products/stream-chat/reviews) ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") [ Twilio ](/products/twilio/reviews) ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") [ Fin ](/products/fin/reviews) ![Podium](https://images.g2crowd.com/uploads/product/hd_favicon/7ad51b1556a385a48c1ebe601ccfab27/podium.svg "Podium") [ Podium ](/products/podium/reviews)