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Compare CometChat and Sendbird 
Featured Products
At a Glance
Market Segments
Small-Business (75.5% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 10000 Conversation based pricing
CometChat
Star Rating
(110)4.6 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CometChatSendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sendbird excels in user management, with users appreciating its ability to easily manage and identify messages from different client groups. This feature is particularly beneficial for businesses that require clear communication across various teams.
- Users say CometChat offers a robust set of features for developers, including real-time chat, voice, and video calls, along with API support and webhooks. This makes it a strong choice for those looking to integrate communication capabilities directly into their applications.
- According to verified reviews, Sendbird's API is praised for its accessibility, allowing users who may not be developers to effectively utilize the documentation to create scripts for data export. This flexibility can enhance operational efficiency for businesses relying on data insights.
- Reviewers mention that CometChat provides a user-friendly interface and seamless integration capabilities, which are highlighted as significant advantages for small businesses looking to implement communication tools without extensive technical resources.
- G2 reviewers highlight that both platforms have similar ratings for ease of use, but Sendbird slightly edges out in ease of setup, making it a more attractive option for teams that prioritize quick deployment and minimal onboarding time.
- Users report that while CometChat has a strong focus on real-time communication features, Sendbird's comprehensive reporting capabilities and detailed management tools make it a preferred choice for businesses that require in-depth analytics and customer support functionalities.
Pricing
Entry-Level Pricing
CometChat
No pricing availableSendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Free Trial
CometChat
Free Trial is available
Sendbird
Free Trial is available
Ratings
Meets Requirements
9.3
90
9.1
104
Ease of Use
9.2
90
9.2
108
Ease of Setup
8.9
79
9.0
94
Ease of Admin
9.4
75
9.1
59
Quality of Support
9.3
90
9.2
103
Has the product been a good partner in doing business?
9.3
74
9.1
58
Product Direction (% positive)
5.6
87
9.1
106
Features by Category
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Functionality
8.0
31
|
Verified
8.7
68
8.5
31
|
Verified
8.7
68
8.4
29
|
Verified
8.6
64
Support
8.2
30
|
Verified
8.4
67
7.8
26
8.1
65
8.7
30
|
Verified
9.0
67
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Communication
Not enough data
Feature Not Available
Not enough data
8.9
48
Not enough data
Feature Not Available
Not enough data
9.3
49
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
50
Not enough data
8.5
46
Not enough data
8.1
47
Not enough data
8.5
45
Not enough data
8.7
46
Not enough data
8.7
45
Moderation - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.8
12
Not enough data
8.5
12
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.9
12
Not enough data
8.5
12
Not enough data
8.5
12
Not enough data
9.0
12
Automation
Not enough data
8.6
13
Not enough data
8.8
12
Not enough data
8.7
13
Autonomy
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.2
12
Not enough data
8.9
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CometChat and Sendbird are categorized as Communication Platform as a Service (CPaaS) and Bot Platforms
Unique Categories
CometChat is categorized as Content Moderation Tools and Video Platform as a Service (VPaaS)
Reviews
Reviewers' Company Size
CometChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Health, Wellness and Fitness
6.9%
Internet
5.9%
Information Technology and Services
4.9%
Utilities
3.9%
Other
58.8%
Computer Software
13.7%
Health, Wellness and Fitness
11.1%
Real Estate
6.0%
Food & Beverages
6.0%
Consumer Services
6.0%
Other
57.3%
Discussions
CometChat has no discussions with answers
Sendbird has no discussions with answers
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