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Compare CometChat and Sendbird 
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At a Glance
Market Segments
Small-Business (75.5% of reviews)
Mid-Market (48.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 10000 Conversation based pricing
CometChat
Star Rating
(110)4.6 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CometChatSendbird
Star Rating
(124)4.6 out of 5
Market Segments
Mid-Market (48.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 10000 Conversation based pricing
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CometChat excels in its Pop-up Chat feature, receiving a high rating of 9.7, which enhances user engagement significantly compared to Sendbird's 8.9 rating in the same area.
- Reviewers mention that CometChat's Customization capabilities are impressive, scoring 9.8, allowing businesses to tailor their chat experience extensively, while Sendbird's customization options are rated lower at 8.7.
- G2 users highlight that Sendbird offers superior API Call Speed with a score of 8.9, making it a better choice for applications requiring quick data retrieval, whereas CometChat's score is 8.5.
- Users on G2 report that CometChat's In-App Messaging feature is highly effective, rated at 9.6, which is beneficial for seamless communication within applications, while Sendbird's rating of 9.2 is still strong but slightly less impactful.
- Reviewers say that Sendbird shines in Professional Support, scoring 9.0, which is noted as a critical factor for businesses needing reliable assistance, compared to CometChat's score of 8.7.
- Users report that CometChat's Conversation Archiving feature is rated 9.8, making it easier for businesses to manage and retrieve past conversations, while Sendbird's score of 8.0 indicates room for improvement in this area.
Pricing
Entry-Level Pricing
CometChat
No pricing availableSendbird
Sendbird AI Agent
Contact Us
10000 Conversation based pricing
Elevate your customer experience and lighten human agent workload with AI customer service. Get the most value from your investment with:
- Volume discounts as you scale
- Tailored professional services
- Dedicated forward deployment team
Free Trial
CometChat
Free Trial is available
Sendbird
Free Trial is available
Ratings
Meets Requirements
9.3
90
9.1
102
Ease of Use
9.2
90
9.2
106
Ease of Setup
8.9
79
9.0
92
Ease of Admin
9.4
75
9.1
58
Quality of Support
9.3
90
9.2
102
Has the product been a good partner in doing business?
9.3
74
9.1
57
Product Direction (% positive)
5.6
87
9.1
104
Features by Category
Campaigns
Not enough data
8.0
19
Not enough data
6.9
19
Not enough data
6.7
19
Not enough data
Feature Not Available
Not enough data
7.0
19
Analytics
Not enough data
7.2
19
Not enough data
7.2
19
Optimization
Not enough data
Feature Not Available
Not enough data
7.8
19
Not enough data
7.8
19
Not enough data
6.9
19
Agentic AI - Push Notification
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
7.7
5
Functionality
8.0
31
|
Verified
8.7
68
8.5
31
|
Verified
8.7
68
8.4
29
|
Verified
8.6
64
Support
8.2
30
|
Verified
8.4
67
7.8
26
8.1
65
8.7
30
|
Verified
9.0
67
API Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
6
Not enough data
8.3
6
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
39
Not enough data
7.6
39
Not enough data
7.6
32
Communication
Not enough data
Feature Not Available
Not enough data
8.8
47
Not enough data
Feature Not Available
Not enough data
9.2
48
Not enough data
Feature Not Available
Internal Use
Not enough data
8.9
48
Not enough data
8.5
45
Not enough data
8.1
47
Not enough data
8.4
44
Not enough data
8.7
45
Not enough data
8.7
45
Moderation - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Content Moderation Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.3
11
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.8
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.9
11
Automation
Not enough data
8.5
12
Not enough data
8.6
11
Not enough data
8.6
12
Autonomy
Not enough data
8.8
11
Not enough data
8.5
11
Not enough data
8.0
11
Not enough data
8.8
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CometChat and Sendbird are categorized as Communication Platform as a Service (CPaaS) and Bot Platforms
Unique Categories
CometChat is categorized as Content Moderation Tools and Video Platform as a Service (VPaaS)
Reviews
Reviewers' Company Size
CometChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sendbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.6%
Health, Wellness and Fitness
6.9%
Internet
5.9%
Information Technology and Services
4.9%
Utilities
3.9%
Other
58.8%
Computer Software
13.9%
Health, Wellness and Fitness
11.3%
Real Estate
6.1%
Food & Beverages
6.1%
Consumer Services
6.1%
Other
56.5%
Discussions
CometChat has no discussions with answers
Sendbird has no discussions with answers
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