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Compare ClientSuccess and Gainsight Customer Success 
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At a Glance
Market Segments
Mid-Market (56.1% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
ClientSuccess
Star Rating
(422)4.4 out of 5
Market Segments
Mid-Market (56.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about ClientSuccessGainsight Customer Success
Star Rating
(1,627)4.5 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in providing a comprehensive view of customer health through its Dashboards, which integrate seamlessly with Salesforce CRM. This feature allows users to track NPS and health scores effectively, making it a powerful tool for customer success management.
- Users say that ClientSuccess stands out for its user-friendly interface, making it easy for teams to quickly assess client health and activity. One reviewer highlighted that the platform is straightforward enough that "it doesn't take a degree to use," which can be a significant advantage for teams looking for quick adoption.
- Reviewers mention that Gainsight Customer Success has a more complex setup process, with some users noting challenges in configuration. However, they appreciate the platform's advanced features that support customer-centric goals, indicating that the initial investment in time may pay off in the long run.
- According to verified reviews, ClientSuccess receives praise for its responsive support team, with users noting that the team is flexible and genuinely cares about customer needs. This level of support can be crucial for businesses that require ongoing assistance and guidance.
- G2 reviewers highlight that while Gainsight Customer Success has a slightly lower ease of use rating, its integration capabilities, such as logging activities directly from the inbox, enhance daily workflows for users who need to manage customer interactions efficiently.
- Users report that both platforms are effective in monitoring customer engagement, but Gainsight's advanced analytics features, like customer health scores and playbooks, provide deeper insights that can help in identifying upsell opportunities, making it a robust choice for data-driven organizations.
Pricing
Entry-Level Pricing
ClientSuccess
ClientSuccess
Contact Us
- Customer Success Management Software
- Customer Journey Mapping
- Forecasting SaaS Renewal
Gainsight Customer Success
No pricing availableFree Trial
ClientSuccess
No trial information availableGainsight Customer Success
No trial information availableRatings
Meets Requirements
8.3
316
8.6
1,328
Ease of Use
8.9
319
8.0
1,360
Ease of Setup
8.4
150
6.6
700
Ease of Admin
8.9
156
6.9
624
Quality of Support
8.8
286
8.5
1,131
Has the product been a good partner in doing business?
9.4
154
8.9
634
Product Direction (% positive)
8.5
294
9.2
1,330
Features by Category
Customer Information
8.5
238
|
Verified
8.6
1091
|
Verified
8.6
240
|
Verified
8.5
1045
|
Verified
8.5
238
|
Verified
8.4
1036
|
Verified
7.8
183
8.2
1048
|
Verified
8.3
204
|
Verified
8.1
913
|
Verified
7.9
187
|
Verified
7.9
895
|
Verified
7.4
124
|
Verified
8.0
940
|
Verified
Predictions
8.1
194
|
Verified
8.0
926
|
Verified
7.2
146
|
Verified
7.4
815
|
Verified
7.3
139
|
Verified
8.1
887
|
Verified
6.1
96
|
Verified
6.8
640
|
Verified
Platform
7.6
223
|
Verified
8.2
1089
|
Verified
7.5
204
|
Verified
7.9
955
|
Verified
7.7
195
|
Verified
7.8
960
|
Verified
8.0
189
|
Verified
8.1
964
|
Verified
7.8
207
|
Verified
8.1
1008
|
Verified
7.6
216
|
Verified
8.1
1001
|
Verified
8.1
205
|
Verified
8.5
1005
|
Verified
8.6
174
|
Verified
8.6
915
|
Verified
8.3
226
|
Verified
8.4
1031
|
Verified
8.7
220
|
Verified
8.4
1003
|
Verified
Generative AI
6.3
8
7.0
290
6.3
8
7.1
291
Agentic AI - Customer Success
Not enough data
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Billing and Payments
7.2
17
Not enough data
7.1
18
Not enough data
7.1
18
Not enough data
Revenue Recognition
7.5
24
Not enough data
7.4
18
Not enough data
7.5
21
Not enough data
Revenue Optimization
8.5
30
Not enough data
7.6
21
Not enough data
8.0
31
Not enough data
8.2
27
Not enough data
Sales Team
8.0
15
7.7
102
7.8
17
Feature Not Available
8.3
20
8.1
139
Intelligence
8.1
18
7.8
123
7.4
17
6.9
109
7.9
17
7.6
102
Mapping
7.3
14
7.6
111
8.1
24
8.1
123
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
173
Not enough data
8.6
150
Not enough data
7.9
123
Not enough data
6.8
111
Customization
Not enough data
8.1
144
Not enough data
7.7
104
Not enough data
7.6
102
Not enough data
7.6
97
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Onboarding Setup
8.2
53
Not enough data
8.3
51
Not enough data
8.4
56
Not enough data
Project Tracking
8.0
51
Not enough data
8.2
45
Not enough data
8.3
44
Not enough data
8.0
58
Not enough data
8.2
48
Not enough data
Customer Engagement
7.8
43
Not enough data
8.1
54
Not enough data
7.0
32
Not enough data
8.0
49
Not enough data
7.6
41
Not enough data
Categories
Categories
Shared Categories
ClientSuccess and Gainsight Customer Success are categorized as Customer Success and Customer Revenue Optimization
Unique Categories
ClientSuccess is categorized as Client Onboarding and Subscription Revenue Management
Gainsight Customer Success is categorized as Experience Management
Reviews
Reviewers' Company Size
ClientSuccess
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.3%
Information Technology and Services
16.6%
Marketing and Advertising
8.7%
Internet
3.9%
Computer & Network Security
3.9%
Other
29.6%
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
Is there a way to mass upload Zendesk Company IDs so we don't have to manual input them in each client in CS?
5 Comments
JW
Yes. The ClientSuccess Support team is amazingly helpful and can upload those changes for you. Read more
Is there a way view clients that I am a CSM #2 on within my client list?
3 Comments
JW
Yes. You can add a custom field that identifies the 2nd CSM and then pull a list by that custom field.Read more
Does ClientSuccess support B2C subscription companies?
2 Comments
BF
You can leverage multiple customer types within ClientSuccess (CS). While it was not designed for B2C, you can definitely use CS to manage your B2C...Read more
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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