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Compare CircleLoop and Twilio Flex 
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At a Glance
Market Segments
Small-Business (83.3% of reviews)
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
CircleLoop
Star Rating
(12)4.3 out of 5
Market Segments
Small-Business (83.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about CircleLoopTwilio Flex
Star Rating
(34)4.1 out of 5
Market Segments
Small-Business (34.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Twilio FlexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CircleLoop excels in ease of use with a score of 9.5, making it a preferred choice for small businesses looking for a straightforward communication solution. In contrast, Twilio Flex has a lower ease of use score of 8.3, which some users find less intuitive.
- Reviewers mention that CircleLoop's quality of support is outstanding, achieving a perfect score of 10.0, indicating that users feel well-supported. On the other hand, Twilio Flex's support quality is rated at 8.3, suggesting that there may be room for improvement in customer service responsiveness.
- G2 users highlight CircleLoop's superior setup experience, scoring 9.0 compared to Twilio Flex's 7.3. This difference suggests that CircleLoop may be more accessible for businesses that need to get up and running quickly.
- Users on G2 appreciate CircleLoop's strong performance in call routing and queue management, which are essential for efficient communication. Twilio Flex, while offering robust features, received lower scores in these areas, indicating that users may face challenges in managing calls effectively.
- Reviewers mention that CircleLoop's VoIP number feature is highly rated at 9.4, making it a standout for businesses needing reliable phone services. In contrast, Twilio Flex's VoIP capabilities, while present, do not receive the same level of acclaim, suggesting a potential gap in user satisfaction.
- Users say that CircleLoop's focus on small businesses is reflected in its product direction score of 10.0, indicating a strong alignment with user needs. Twilio Flex, with a score of 7.0, may not be as closely aligned with the specific requirements of smaller enterprises.
Pricing
Entry-Level Pricing
CircleLoop
No pricing availableTwilio Flex
No pricing availableFree Trial
CircleLoop
Free Trial is available
Twilio Flex
No trial information availableRatings
Meets Requirements
9.7
10
8.3
25
Ease of Use
9.5
10
8.2
25
Ease of Setup
9.0
5
7.2
9
Ease of Admin
Not enough data
7.5
8
Quality of Support
10.0
7
8.2
23
Has the product been a good partner in doing business?
Not enough data
8.6
7
Product Direction (% positive)
10.0
10
7.1
24
Features by Category
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.7
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
16
|
Verified
Not enough data
8.2
17
|
Verified
Not enough data
8.6
14
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.2
15
|
Verified
Not enough data
8.6
11
|
Verified
Not enough data
8.1
16
|
Verified
Not enough data
Not enough data
Not enough data
6.0
5
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
9.6
9
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.6
7
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
8.3
7
Not enough data
9.0
5
Not enough data
9.3
9
Not enough data
Advanced Features
8.0
5
Not enough data
Not enough data
Not enough data
9.4
8
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CircleLoop and Twilio Flex are categorized as VoIP Providers
Unique Categories
CircleLoop has no unique categories
Reviews
Reviewers' Company Size
CircleLoop
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio Flex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Design
16.7%
Computer Software
16.7%
Telecommunications
8.3%
Retail
8.3%
Printing
8.3%
Other
41.7%
Insurance
19.2%
Information Technology and Services
19.2%
Transportation/Trucking/Railroad
7.7%
Consumer Services
7.7%
Computer Software
7.7%
Other
38.5%
Alternatives
Discussions
CircleLoop has no discussions with answers
Twilio Flex has no discussions with answers
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