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Compare ChurnZero and Vitally 
Featured Products
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,546)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroVitally
Star Rating
(679)4.5 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, reflected in its higher G2 Score of 72.79 compared to Vitally's 58.95. Users appreciate features like automatic meeting logging and centralized information storage, which streamline their workflow.
- Users say that ChurnZero's implementation process is notably efficient, with many highlighting the intuitive onboarding wizard that allows for quick setup. In contrast, while Vitally offers flexibility, some users have mentioned challenges in matching their specific workflow needs during setup.
- Reviewers mention that ChurnZero's quality of support is exceptional, with a score of 9.5, making it a reliable partner for businesses. Users have praised the responsiveness and helpfulness of the support team, which contrasts with Vitally's slightly lower support rating of 9.0.
- According to verified reviews, ChurnZero's versatility stands out, allowing users to document client health in various ways. This adaptability is a significant advantage for users who need to tailor their approach, while Vitally's Playbooks feature is appreciated for creating custom workflows but may not offer the same level of versatility.
- Users highlight that ChurnZero's robust automation capabilities enable quick communication with multiple customers, enhancing day-to-day usability. In comparison, while Vitally provides valuable segmentation options for customer health scores, some users feel it lacks the same depth in automation features.
- G2 reviewers note that ChurnZero's strong market presence, with a significant number of recent reviews (70 in the last 90 days), indicates a reliable and well-supported product. Vitally, with only 22 recent reviews, may not reflect the same level of current user engagement and satisfaction.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableVitally
No pricing availableFree Trial
ChurnZero
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
9.0
1,260
8.7
548
Ease of Use
8.5
1,268
8.4
566
Ease of Setup
7.9
584
8.1
309
Ease of Admin
8.5
519
8.7
206
Quality of Support
9.5
1,175
9.0
461
Has the product been a good partner in doing business?
9.6
524
9.3
206
Product Direction (% positive)
9.4
1,196
9.1
525
Features by Category
Customer Information
8.9
1009
|
Verified
8.7
434
|
Verified
9.1
988
|
Verified
8.9
435
|
Verified
8.9
983
|
Verified
8.8
430
|
Verified
8.7
943
|
Verified
8.4
418
|
Verified
9.1
1006
|
Verified
8.7
432
|
Verified
8.7
924
|
Verified
8.6
405
|
Verified
8.5
828
|
Verified
7.6
348
|
Verified
Predictions
8.6
971
|
Verified
8.1
405
|
Verified
7.8
744
|
Verified
7.7
371
|
Verified
8.6
832
|
Verified
8.5
389
|
Verified
7.5
638
|
Verified
6.7
324
|
Verified
Platform
8.6
994
|
Verified
8.5
412
|
Verified
8.5
894
|
Verified
8.4
393
|
Verified
8.5
871
|
Verified
8.2
378
|
Verified
8.7
904
|
Verified
8.5
388
|
Verified
8.9
968
|
Verified
8.2
401
|
Verified
8.6
937
|
Verified
8.7
406
|
Verified
9.0
902
|
Verified
8.8
392
|
Verified
9.1
839
|
Verified
8.8
362
|
Verified
9.2
962
|
Verified
8.9
399
|
Verified
9.1
918
|
Verified
8.8
386
|
Verified
Generative AI
7.7
311
Feature Not Available
7.8
309
Feature Not Available
Agentic AI - Customer Success
7.5
64
8.8
11
7.5
63
8.6
11
7.5
65
8.8
12
7.2
63
9.2
12
7.2
63
8.2
11
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
7.9
89
8.4
83
7.6
90
8.9
100
8.4
104
Intelligence
8.3
94
8.2
99
7.4
86
7.5
94
8.1
84
7.6
90
Mapping
8.0
82
7.5
88
8.3
87
8.0
96
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
8.6
127
8.6
292
8.6
131
8.6
273
8.4
125
Project Tracking
8.8
279
8.5
127
8.6
267
8.2
119
8.5
263
8.2
119
8.8
309
8.5
128
8.7
270
8.2
118
Customer Engagement
8.4
261
8.1
117
8.8
284
8.1
117
8.2
242
7.8
112
8.8
280
8.5
117
8.6
269
8.3
120
Categories
Categories
Shared Categories
ChurnZero and Vitally are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Vitally has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.9%
Computer Software
44.6%
Information Technology and Services
22.7%
Financial Services
4.2%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.5%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Vitally has no discussions with answers
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