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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (55.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,535)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroVitally
Star Rating
(673)4.5 out of 5
Market Segments
Mid-Market (55.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about VitallySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Quality of Support with a score of 9.5, while Vitally scores 9.0. Reviewers mention that ChurnZero's support team is responsive and knowledgeable, often providing quick resolutions to issues.
- Reviewers mention that ChurnZero has a slight edge in Customer Health Scores, scoring 8.9 compared to Vitally's 8.7. Users appreciate ChurnZero's proactive monitoring features that help identify at-risk customers early.
- Users on G2 highlight ChurnZero's superior Product Direction with a score of 9.4, while Vitally scores 9.1. Reviewers say that ChurnZero frequently updates its features based on user feedback, ensuring the product evolves with customer needs.
- Reviewers mention that both products have the same score for Ease of Use at 8.5, but users report that ChurnZero's intuitive interface makes it easier for new users to navigate, while Vitally's interface can be slightly more complex.
- Users say that ChurnZero shines in Customer Monitoring with a score of 9.2, compared to Vitally's 8.9. Reviewers appreciate the detailed insights and alerts provided by ChurnZero, which help in maintaining customer engagement.
- G2 users report that ChurnZero's Scalability is rated at 9.0, while Vitally is at 8.8. Reviewers mention that ChurnZero is better suited for growing businesses, offering features that adapt as companies expand their customer base.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableVitally
No pricing availableFree Trial
ChurnZero
No trial information availableVitally
Free Trial is available
Ratings
Meets Requirements
9.0
1,254
8.7
544
Ease of Use
8.5
1,262
8.4
562
Ease of Setup
7.9
580
8.1
305
Ease of Admin
8.5
517
8.7
203
Quality of Support
9.5
1,169
9.0
458
Has the product been a good partner in doing business?
9.6
522
9.3
203
Product Direction (% positive)
9.4
1,190
9.1
521
Features by Category
Customer Information
8.9
1005
|
Verified
8.7
431
|
Verified
9.1
985
|
Verified
8.9
433
|
Verified
8.9
981
|
Verified
8.7
427
|
Verified
8.7
940
|
Verified
8.4
416
|
Verified
9.1
1002
|
Verified
8.7
429
|
Verified
8.7
922
|
Verified
8.6
404
|
Verified
8.5
826
|
Verified
7.7
347
|
Verified
Predictions
8.6
967
|
Verified
8.1
402
|
Verified
7.8
742
|
Verified
7.7
369
|
Verified
8.6
830
|
Verified
8.5
387
|
Verified
7.5
637
|
Verified
6.7
322
|
Verified
Platform
8.6
990
|
Verified
8.5
410
|
Verified
8.5
892
|
Verified
8.4
390
|
Verified
8.5
868
|
Verified
8.2
376
|
Verified
8.7
902
|
Verified
8.5
386
|
Verified
8.9
966
|
Verified
8.2
398
|
Verified
8.6
934
|
Verified
8.7
404
|
Verified
9.0
900
|
Verified
8.8
391
|
Verified
9.1
837
|
Verified
8.8
361
|
Verified
9.2
959
|
Verified
8.9
398
|
Verified
9.1
916
|
Verified
8.8
385
|
Verified
Generative AI
7.7
308
Feature Not Available
7.8
307
Feature Not Available
Agentic AI - Customer Success
7.5
64
8.8
10
7.5
63
8.7
10
7.5
64
8.9
11
7.2
63
9.1
11
7.2
63
8.2
10
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
7.9
89
8.4
82
7.6
90
8.8
98
8.4
104
Intelligence
8.3
92
8.2
99
7.5
85
7.5
94
8.1
83
7.6
90
Mapping
8.0
81
7.5
88
8.3
86
8.0
96
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
8.6
127
8.6
292
8.6
131
8.6
272
8.4
125
Project Tracking
8.8
279
8.5
127
8.6
266
8.2
119
8.5
262
8.2
119
8.8
308
8.5
128
8.7
269
8.2
118
Customer Engagement
8.4
261
8.1
117
8.8
283
8.1
117
8.2
242
7.8
112
8.8
279
8.5
117
8.6
269
8.3
120
Categories
Categories
Shared Categories
ChurnZero and Vitally are categorized as Client Onboarding, Customer Revenue Optimization, and Customer Success
Unique Categories
ChurnZero is categorized as Experience Management, Digital Adoption Platform, Customer Journey Analytics, and Customer Journey Mapping
Vitally has no unique categories
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitally
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
44.5%
Information Technology and Services
22.8%
Financial Services
4.3%
Computer & Network Security
3.6%
Marketing and Advertising
3.5%
Other
21.3%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Vitally has no discussions with answers
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