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Compare ChurnZero and EverAfter 
Featured Products
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ChurnZero
Star Rating
(1,547)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroEverAfter
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, boasting a significantly higher G2 Score compared to EverAfter. Users appreciate features like automatic meeting logging and centralized information storage, which streamline their workflow and enhance productivity.
- Users say that ChurnZero's implementation process is notably efficient, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, EverAfter, while offering a user-friendly experience, has received feedback indicating that it may not be as seamless in getting started.
- Reviewers mention that ChurnZero's core functionality is considered best in class, particularly with its versatile setup options and powerful automation capabilities. Users have noted that these features allow for effective communication with customers, making it a strong choice for customer success teams.
- According to verified reviews, EverAfter shines in its ability to create customizable widgets without requiring coding knowledge. Users appreciate the studio function that allows them to build resources quickly, which can save time during customer onboarding processes.
- Users highlight that while both products offer strong support, ChurnZero's quality of support is rated slightly lower than EverAfter's. However, ChurnZero users still commend the responsiveness and helpfulness of the support team, which is crucial for resolving issues quickly.
- Reviewers note that ChurnZero provides a more comprehensive view of customer health through its various documentation options, while EverAfter is praised for its central hub of resources that clients can access. This difference can impact how customer success managers track and manage client relationships effectively.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableEverAfter
ENTERPRISE
Contact Us
Ideal for businesses with large customer-base or unique business models who require enterprise-grade functionality
- Create personalized B2B customer interface to manage each account throughout its entire lifecycle.
- Optimize collaboration by integrating all customer-facing interactions into the hub
- Fully white label solution that can live inside your app
Free Trial
ChurnZero
No trial information availableEverAfter
No trial information availableRatings
Meets Requirements
9.0
1,261
8.6
132
Ease of Use
8.5
1,269
8.7
134
Ease of Setup
7.9
585
8.3
101
Ease of Admin
8.5
520
8.5
77
Quality of Support
9.5
1,176
9.6
125
Has the product been a good partner in doing business?
9.6
525
9.6
75
Product Direction (% positive)
9.4
1,197
9.3
128
Features by Category
Customer Information
8.9
1010
|
Verified
Not enough data
9.1
989
|
Verified
Not enough data
8.9
983
|
Verified
Not enough data
8.7
943
|
Verified
Not enough data
9.1
1007
|
Verified
Not enough data
8.7
925
|
Verified
Not enough data
8.5
828
|
Verified
Not enough data
Predictions
8.6
972
|
Verified
Not enough data
7.8
744
|
Verified
Not enough data
8.6
832
|
Verified
Not enough data
7.5
638
|
Verified
Not enough data
Platform
8.6
994
|
Verified
Not enough data
8.5
894
|
Verified
Not enough data
8.5
871
|
Verified
Not enough data
8.7
905
|
Verified
Not enough data
8.9
968
|
Verified
Not enough data
8.6
937
|
Verified
Not enough data
9.0
903
|
Verified
Not enough data
9.1
839
|
Verified
Not enough data
9.2
962
|
Verified
Not enough data
9.1
918
|
Verified
Not enough data
Generative AI
7.7
311
Not enough data
7.8
309
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
65
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
84
Not enough data
8.4
83
Not enough data
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.9
13
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
Not enough data
8.5
163
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Content
Not enough data
7.8
53
Not enough data
6.9
42
Not enough data
5.2
34
Not enough data
7.8
41
Not enough data
8.0
42
Collaboration
Not enough data
4.6
37
Not enough data
7.3
40
Not enough data
8.6
52
Not enough data
7.3
46
Not enough data
6.5
44
Not enough data
4.6
34
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
182
Not enough data
9.0
201
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
191
Not enough data
8.9
187
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
Not enough data
8.7
193
Not enough data
8.4
155
Not enough data
7.5
128
Not enough data
Customization
8.4
156
Not enough data
7.5
116
Not enough data
8.1
115
Not enough data
8.0
122
Not enough data
Generative AI
8.1
93
Not enough data
8.1
92
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
8.8
67
8.6
292
8.7
70
8.6
273
9.2
73
Project Tracking
8.8
279
7.7
64
8.6
267
8.0
69
8.5
263
8.7
74
8.8
309
8.9
73
8.7
270
8.3
65
Customer Engagement
8.4
261
9.0
72
8.8
284
8.9
74
8.2
242
8.4
67
8.8
280
8.9
72
8.6
269
8.5
71
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and EverAfter are categorized as Client Onboarding
Unique Categories
ChurnZero is categorized as Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EverAfter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.3%
Other
35.9%
Computer Software
38.3%
Information Technology and Services
22.1%
Marketing and Advertising
14.9%
Computer & Network Security
5.8%
Hospitality
2.6%
Other
16.2%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
EverAfter has no discussions with answers
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