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Compare ChurnZero and EverAfter 
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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Mid-Market (63.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
ChurnZero
Star Rating
(1,534)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroEverAfter
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (63.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ChurnZero excels in Customer Health Scores with a rating of 8.9, compared to EverAfter's 7.3. Reviewers mention that ChurnZero's proactive monitoring features help identify at-risk customers effectively, while EverAfter's capabilities in this area are seen as less robust.
- Reviewers mention that ChurnZero's Quality of Support is rated at 9.5, slightly higher than EverAfter's 9.6. However, users on G2 highlight that ChurnZero's support team is particularly responsive and knowledgeable, making it a preferred choice for those needing assistance.
- Users say that ChurnZero shines in Churn Risk assessment with a score of 8.6, while EverAfter falls short at 5.8. Reviewers highlight ChurnZero's advanced analytics and reporting tools that help businesses anticipate and mitigate churn effectively.
- Reviewers mention that ChurnZero's Customer Segments feature scores 9.1, significantly outperforming EverAfter's 7.8. Users appreciate ChurnZero's ability to create detailed customer segments for targeted engagement, which is less effective in EverAfter.
- Users on G2 report that ChurnZero's Ease of Use is rated at 8.5, while EverAfter scores slightly higher at 8.8. However, many reviewers note that ChurnZero's intuitive interface and user-friendly design make it easier for teams to adopt quickly.
- Reviewers mention that ChurnZero's Performance & Reliability score of 9.2 is a strong point, compared to EverAfter's 8.3. Users appreciate the consistent uptime and fast performance of ChurnZero, which is crucial for maintaining customer engagement.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableEverAfter
ENTERPRISE
Contact Us
Ideal for businesses with large customer-base or unique business models who require enterprise-grade functionality
- Create personalized B2B customer interface to manage each account throughout its entire lifecycle.
- Optimize collaboration by integrating all customer-facing interactions into the hub
- Fully white label solution that can live inside your app
Free Trial
ChurnZero
No trial information availableEverAfter
No trial information availableRatings
Meets Requirements
9.0
1,254
8.6
132
Ease of Use
8.5
1,262
8.7
134
Ease of Setup
7.9
580
8.3
101
Ease of Admin
8.5
517
8.5
77
Quality of Support
9.5
1,169
9.6
125
Has the product been a good partner in doing business?
9.6
522
9.6
75
Product Direction (% positive)
9.4
1,190
9.3
128
Features by Category
Customer Information
8.9
1005
|
Verified
Not enough data
9.1
985
|
Verified
Not enough data
8.9
981
|
Verified
Not enough data
8.7
940
|
Verified
Not enough data
9.1
1002
|
Verified
Not enough data
8.7
922
|
Verified
Not enough data
8.5
826
|
Verified
Not enough data
Predictions
8.6
967
|
Verified
Not enough data
7.8
742
|
Verified
Not enough data
8.6
830
|
Verified
Not enough data
7.5
637
|
Verified
Not enough data
Platform
8.6
990
|
Verified
Not enough data
8.5
892
|
Verified
Not enough data
8.5
868
|
Verified
Not enough data
8.7
902
|
Verified
Not enough data
8.9
966
|
Verified
Not enough data
8.6
934
|
Verified
Not enough data
9.0
900
|
Verified
Not enough data
9.1
837
|
Verified
Not enough data
9.2
959
|
Verified
Not enough data
9.1
916
|
Verified
Not enough data
Generative AI
7.7
308
Not enough data
7.8
307
Not enough data
Agentic AI - Customer Success
7.5
64
Not enough data
7.5
63
Not enough data
7.5
64
Not enough data
7.2
63
Not enough data
7.2
63
Not enough data
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Sales Team
8.2
83
Not enough data
8.4
82
Not enough data
8.8
98
Not enough data
Intelligence
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Not enough data
Mapping
8.0
81
Not enough data
8.3
86
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
Not enough data
8.5
162
Not enough data
8.6
147
Not enough data
8.3
140
Not enough data
8.5
153
Not enough data
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Content
Not enough data
7.8
53
Not enough data
6.9
42
Not enough data
5.2
34
Not enough data
7.8
41
Not enough data
8.0
42
Collaboration
Not enough data
4.6
37
Not enough data
7.3
40
Not enough data
8.6
52
Not enough data
7.3
46
Not enough data
6.5
44
Not enough data
4.6
34
Platform Basics
8.6
181
Not enough data
8.7
188
Not enough data
Platform Data
8.6
190
Not enough data
8.5
181
Not enough data
9.0
200
Not enough data
8.6
182
Not enough data
Platform Additional Functionality
8.6
180
Not enough data
8.6
190
Not enough data
8.9
186
Not enough data
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
Not enough data
8.7
192
Not enough data
8.4
154
Not enough data
7.5
127
Not enough data
Customization
8.4
155
Not enough data
7.6
115
Not enough data
8.1
114
Not enough data
8.1
121
Not enough data
Generative AI
8.0
92
Not enough data
8.1
91
Not enough data
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
8.8
67
8.6
292
8.7
70
8.6
272
9.2
73
Project Tracking
8.8
279
7.7
64
8.6
266
8.0
69
8.5
262
8.7
74
8.8
308
8.9
73
8.7
269
8.3
65
Customer Engagement
8.4
261
9.0
72
8.8
283
8.9
74
8.2
242
8.4
67
8.8
279
8.9
72
8.6
269
8.5
71
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Predictions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ChurnZero and EverAfter are categorized as Client Onboarding
Unique Categories
ChurnZero is categorized as Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
EverAfter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
38.3%
Information Technology and Services
22.1%
Marketing and Advertising
14.9%
Computer & Network Security
5.8%
Hospitality
2.6%
Other
16.2%
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
EverAfter has no discussions with answers
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