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Compare ChurnZero and Custify 
Featured Products
At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Small-Business (63.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,558)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroCustify
Star Rating
(475)4.7 out of 5
Market Segments
Small-Business (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustifySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that ChurnZero excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Custify. Users appreciate its best-in-class core functionality and the ability to automate communications effectively, which enhances customer engagement.
- Users say that ChurnZero's implementation process is notably efficient, with many highlighting the intuitive onboarding wizard that simplifies setup. In contrast, while Custify is also praised for its ease of use, it does not match the same level of acclaim for implementation speed.
- Reviewers mention that ChurnZero provides a centralized platform for managing customer information, which is particularly beneficial for tracking client health scores. This feature is often contrasted with Custify's more flexible playbooks, which users find helpful for engagement reminders but may lack the same depth in data centralization.
- According to verified reviews, both platforms receive high marks for support quality, but ChurnZero edges out with a slightly lower score. Users of Custify appreciate the team's responsiveness to feedback and feature requests, indicating a strong partnership approach that enhances user experience.
- Users highlight that ChurnZero's versatility allows for various documentation methods, which is a significant advantage for teams needing tailored solutions. Meanwhile, Custify's straightforward data filtering and workflow automation are praised, but some users feel it may not offer the same level of customization as ChurnZero.
- G2 reviewers note that while both products have similar star ratings, the volume of reviews for ChurnZero suggests a more robust user base, leading to greater confidence in its reliability and performance. This is particularly relevant for businesses looking for a proven solution in customer success management.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableCustify
No pricing availableFree Trial
ChurnZero
No trial information availableCustify
No trial information availableRatings
Meets Requirements
9.0
1,265
9.0
369
Ease of Use
8.5
1,273
9.1
413
Ease of Setup
7.9
588
8.6
225
Ease of Admin
8.5
520
9.0
139
Quality of Support
9.5
1,180
9.6
351
Has the product been a good partner in doing business?
9.6
525
9.5
139
Product Direction (% positive)
9.4
1,201
9.4
364
Features by Category
Customer Information
8.9
1012
|
Verified
9.3
335
|
Verified
9.1
990
|
Verified
9.4
335
|
Verified
8.9
984
|
Verified
8.8
339
|
Verified
8.7
944
|
Verified
9.2
331
|
Verified
9.1
1010
|
Verified
9.3
333
|
Verified
8.7
926
|
Verified
8.8
321
|
Verified
8.5
830
|
Verified
8.1
229
Predictions
8.6
974
|
Verified
8.9
297
|
Verified
7.8
744
|
Verified
8.4
298
|
Verified
8.6
832
|
Verified
8.9
303
|
Verified
7.5
638
|
Verified
7.5
174
Platform
8.6
995
|
Verified
8.6
294
|
Verified
8.5
896
|
Verified
8.9
320
|
Verified
8.5
871
|
Verified
8.5
223
|
Verified
8.7
906
|
Verified
8.8
311
|
Verified
8.9
970
|
Verified
8.8
322
|
Verified
8.6
938
|
Verified
8.8
325
|
Verified
9.0
904
|
Verified
9.0
312
|
Verified
9.1
839
|
Verified
9.3
299
|
Verified
9.2
962
|
Verified
9.2
325
|
Verified
9.1
919
|
Verified
9.0
320
|
Verified
Generative AI
7.7
311
7.7
127
7.8
309
7.9
125
Agentic AI - Customer Success
7.5
64
8.5
11
7.5
63
8.8
11
Feature Not Available
9.0
12
7.2
63
8.9
11
7.2
63
8.5
11
User Analysis
8.9
126
Not enough data
8.9
134
Not enough data
User Support
9.2
139
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.3
86
Not enough data
Platform Basics - Digital Adoption Platform
9.3
10
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
9
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.3
8
Intelligence
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
7.4
7
Sales Team
8.2
84
8.0
5
8.4
83
8.7
5
8.9
100
Not enough data
Intelligence
8.3
94
Not enough data
7.4
86
Not enough data
8.1
84
Not enough data
Mapping
8.0
82
Not enough data
8.3
87
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
Feature Not Available
Not enough data
7.6
12
Not enough data
7.6
13
Not enough data
7.9
13
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
160
9.3
12
8.5
163
8.9
12
8.6
147
9.2
12
8.3
140
8.5
12
8.5
153
9.4
12
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
9.4
16
8.7
188
8.7
17
Platform Data
8.6
190
8.4
16
8.5
182
8.4
16
9.0
201
8.8
17
8.6
182
9.0
16
Platform Additional Functionality
8.6
180
8.4
15
8.6
191
8.9
14
8.9
187
9.0
14
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
Feature Not Available
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
213
9.8
8
8.7
193
9.4
8
8.4
155
8.8
7
7.5
128
6.7
7
Customization
8.4
156
8.6
6
7.5
116
7.5
6
8.1
115
8.7
5
8.0
122
8.3
6
Generative AI
8.1
93
7.4
7
8.1
92
8.3
7
Agentic AI - Experience Management
6.8
11
Not enough data
Feature Not Available
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
305
8.8
20
8.6
292
8.6
20
8.6
273
8.9
20
Project Tracking
8.8
279
7.5
19
8.6
267
7.7
18
8.5
263
8.0
19
8.8
310
9.0
19
8.7
270
8.3
18
Customer Engagement
8.4
261
8.3
18
8.8
284
8.3
18
8.2
242
8.0
18
8.8
280
8.1
18
8.6
269
8.3
18
Categories
Categories
Shared Categories
ChurnZero and Custify are categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Unique Categories
ChurnZero has no unique categories
Custify is categorized as Customer Data Platform (CDP) and Product Analytics
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Custify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
16.3%
Marketing and Advertising
5.0%
Computer & Network Security
3.7%
Education Management
2.2%
Other
36.0%
Computer Software
47.4%
Information Technology and Services
15.2%
Marketing and Advertising
10.2%
Events Services
1.7%
Internet
1.5%
Other
24.0%
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Where is my data stored?
1 Comment
PW
Your data is stored in a data center either within the European Union or in the US, depending on your preference. Read more
How do we get started?
1 Comment
PW
Simply head to http://custify.com and subscribe for a demoRead more
Can I send unlimited customer data into Custify?
1 Comment
PW
Data storage and data retention depends on the plan that you choose. Read more
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