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Compare ChurnZero and Custify 
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At a Glance
Market Segments
Mid-Market (63.4% of reviews)
Small-Business (63.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ChurnZero
Star Rating
(1,533)4.7 out of 5
Market Segments
Mid-Market (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChurnZeroCustify
Star Rating
(471)4.7 out of 5
Market Segments
Small-Business (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CustifySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both ChurnZero and Custify have a strong star rating of 4.7, indicating high satisfaction among users. However, ChurnZero has a larger number of reviews (1461) compared to Custify (442), suggesting a more established user base.
- Reviewers mention that ChurnZero excels in customer support with a score of 9.5, while Custify closely follows with a score of 9.6. Users appreciate the responsiveness and helpfulness of support teams in both products, but ChurnZero's support is often highlighted for its depth of knowledge.
- Users on G2 say that Custify offers superior ease of use (9.1) and ease of setup (8.6) compared to ChurnZero (8.5 and 7.9 respectively). Reviewers appreciate Custify's intuitive interface and quick onboarding process, making it a preferred choice for small businesses.
- Reviewers mention that ChurnZero shines in customer health scores (8.9) and customer monitoring (9.1), while Custify scores higher in customer health (9.3) and monitoring (9.4). Users appreciate ChurnZero's detailed insights into customer engagement, but Custify's monitoring tools are noted for their real-time capabilities.
- Users say that both platforms provide robust reporting features, but Custify's advanced data filtering (9.0) and API & integrations (9.0) are particularly praised, while ChurnZero scores slightly lower in these areas (8.6). Reviewers highlight the flexibility and customization options available in Custify's reporting tools.
- G2 users report that while both products offer good scalability (9.0), Custify's vertical-specific solutions (9.0) are particularly beneficial for small businesses looking for tailored features, whereas ChurnZero is often favored by mid-market companies for its comprehensive customer engagement tools.
Pricing
Entry-Level Pricing
ChurnZero
No pricing availableCustify
No pricing availableFree Trial
ChurnZero
No trial information availableCustify
No trial information availableRatings
Meets Requirements
9.0
1,254
9.0
366
Ease of Use
8.5
1,262
9.1
410
Ease of Setup
7.9
580
8.6
222
Ease of Admin
8.5
517
9.1
137
Quality of Support
9.5
1,169
9.6
348
Has the product been a good partner in doing business?
9.6
522
9.6
137
Product Direction (% positive)
9.4
1,190
9.4
361
Features by Category
Customer Information
8.9
1005
|
Verified
9.3
334
|
Verified
9.1
985
|
Verified
9.4
334
|
Verified
8.9
981
|
Verified
8.8
338
|
Verified
8.7
940
|
Verified
9.2
329
|
Verified
9.1
1002
|
Verified
9.3
331
|
Verified
8.7
922
|
Verified
8.8
321
|
Verified
8.5
826
|
Verified
8.1
228
Predictions
8.6
967
|
Verified
8.9
296
|
Verified
7.8
742
|
Verified
8.4
298
|
Verified
8.6
830
|
Verified
8.9
302
|
Verified
7.5
637
|
Verified
7.5
174
Platform
8.6
990
|
Verified
8.6
292
|
Verified
8.5
892
|
Verified
8.9
318
|
Verified
8.5
868
|
Verified
8.5
222
|
Verified
8.7
902
|
Verified
8.9
309
|
Verified
8.9
966
|
Verified
8.8
322
|
Verified
8.6
934
|
Verified
8.8
324
|
Verified
9.0
900
|
Verified
9.0
312
|
Verified
9.1
837
|
Verified
9.3
299
|
Verified
9.2
959
|
Verified
9.2
324
|
Verified
9.1
916
|
Verified
9.0
320
|
Verified
Generative AI
7.7
308
7.7
127
7.8
307
7.9
125
Agentic AI - Customer Success
7.5
64
8.5
11
7.5
63
8.8
11
7.5
64
9.0
12
7.2
63
8.9
11
7.2
63
8.5
11
User Analysis
8.9
125
Not enough data
8.9
133
Not enough data
User Support
9.2
138
Not enough data
7.9
71
Not enough data
8.7
98
Not enough data
Walkthrough Type
8.1
91
Not enough data
8.2
85
Not enough data
Platform Basics - Digital Adoption Platform
9.3
9
Not enough data
9.0
10
Not enough data
Analytics - Digital Adoption Platform
9.8
8
Not enough data
Functions - Digital Adoption Platform
9.8
8
Not enough data
10.0
7
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.7
5
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.3
8
Intelligence
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
7.4
7
Sales Team
8.2
83
8.0
5
8.4
82
8.7
5
8.8
98
Not enough data
Intelligence
8.3
92
Not enough data
7.5
85
Not enough data
8.1
83
Not enough data
Mapping
8.0
81
Not enough data
8.3
86
Not enough data
Agentic AI - Customer Revenue Optimization
7.9
11
Not enough data
7.8
12
Not enough data
7.6
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.0
11
Not enough data
Platform Basics
8.4
159
9.3
12
8.5
162
8.9
12
8.6
147
9.2
12
8.3
140
8.5
12
8.5
153
9.4
12
Agentic AI - Customer Journey Mapping
7.0
23
Not enough data
Platform Basics
8.6
181
9.4
16
8.7
188
8.7
17
Platform Data
8.6
190
8.4
16
8.5
181
8.4
16
9.0
200
8.8
17
8.6
182
9.0
16
Platform Additional Functionality
8.6
180
8.4
15
8.6
190
8.9
14
8.9
186
9.0
14
Agentic AI - Customer Journey Analytics
7.8
20
Not enough data
7.9
20
Not enough data
7.8
20
Not enough data
7.6
20
Not enough data
Analytics
8.8
212
9.8
8
8.7
192
9.4
8
8.4
154
8.8
7
7.5
127
6.7
7
Customization
8.4
155
8.6
6
7.6
115
7.5
6
8.1
114
8.7
5
8.1
121
8.3
6
Generative AI
8.0
92
7.4
7
8.1
91
8.3
7
Agentic AI - Experience Management
6.8
11
Not enough data
6.7
11
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
Onboarding Setup
8.9
304
8.8
20
8.6
292
8.6
20
8.6
272
8.9
20
Project Tracking
8.8
279
7.5
19
8.6
266
7.7
18
8.5
262
8.0
19
8.8
308
9.0
19
8.7
269
8.3
18
Customer Engagement
8.4
261
8.3
18
8.8
283
8.3
18
8.2
242
8.0
18
8.8
279
8.1
18
8.6
269
8.3
18
Categories
Categories
Shared Categories
ChurnZero and Custify are categorized as Client Onboarding, Experience Management, Customer Revenue Optimization, Digital Adoption Platform, Customer Success, Customer Journey Analytics, and Customer Journey Mapping
Unique Categories
ChurnZero has no unique categories
Custify is categorized as Customer Data Platform (CDP) and Product Analytics
Reviews
Reviewers' Company Size
ChurnZero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Custify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
16.4%
Marketing and Advertising
4.9%
Computer & Network Security
3.7%
Financial Services
2.2%
Other
35.8%
Computer Software
47.3%
Information Technology and Services
15.0%
Marketing and Advertising
10.2%
Events Services
1.7%
Internet
1.5%
Other
24.2%
Alternatives
Discussions
Does ChurnZero have a Customer Success blog?
2 Comments
Official Response from ChurnZero
Yes, we do. We publish new content at least once a week. Please find our blog here- https://churnzero.net/blog/Read more
What other products does ChurnZero integrate with?
1 Comment
Official Response from ChurnZero
ChurnZero's list of partner integrations is continually growing. Please see the current list here. https://churnzero.net/#integrations Read more
Are you hiring?
1 Comment
Official Response from ChurnZero
Yes, ChurnZero is hiring. Please check out our current job openings here. https://churnzero.net/careers/Read more
Where is my data stored?
1 Comment
PW
Your data is stored in a data center either within the European Union or in the US, depending on your preference. Read more
How do we get started?
1 Comment
PW
Simply head to http://custify.com and subscribe for a demoRead more
Can I send unlimited customer data into Custify?
1 Comment
PW
Data storage and data retention depends on the plan that you choose. Read more
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