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Compare ChatSupport and tawk.to 
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LiveChat
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At a Glance
Market Segments
Small-Business (50.0% of reviews)
Small-Business (73.9% of reviews)
Entry-Level Pricing
$0.00
Free Per Month
ChatSupport
Star Rating
(28)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$0.00
Learn more about ChatSupporttawk.to
Star Rating
(195)4.5 out of 5
Market Segments
Small-Business (73.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that tawk.to excels in its pop-up chat feature, scoring 9.3, which allows for seamless customer engagement, while ChatSupport's score of 9.1 indicates it is also effective but slightly less favored in this area.
- Reviewers mention that ChatSupport offers superior AI text generation capabilities with a score of 8.7 compared to tawk.to's 7.0, highlighting its advanced features that enhance automated customer interactions.
- G2 users note that ChatSupport's quality of support is rated higher at 9.2, suggesting that users find it more responsive and helpful compared to tawk.to's score of 8.4, which may indicate room for improvement in customer service.
- Users on G2 report that both platforms have similar scores for customization at 8.5, but tawk.to's flexibility in adapting to various business needs is frequently praised, making it a strong contender for businesses seeking tailored solutions.
- Reviewers mention that ChatSupport shines in conversation archiving with a score of 9.1, which is higher than tawk.to's 8.9, indicating that users appreciate the ease of accessing past conversations for better customer service continuity.
- Users say that tawk.to's ease of setup is a significant advantage, scoring 9.3, which is slightly better than ChatSupport's 9.4, suggesting that while both are user-friendly, tawk.to may offer a more straightforward onboarding experience.
Pricing
Entry-Level Pricing
ChatSupport
FREE
$0.00
Your team can handle Unlimited Chats
- Up to 20 users
- Dedicated dashboard
- Up to 5 widgets
tawk.to
Free
Free
Per Month
Free forever
- Unlimited properties, widgets, and agent seats
- Support center for messaging and ticketing emails
- Knowledge Base
Free Trial
ChatSupport
Free Trial is available
tawk.to
Free Trial is available
Ratings
Meets Requirements
9.2
26
9.1
168
Ease of Use
9.6
26
9.1
168
Ease of Setup
9.4
8
9.2
83
Ease of Admin
8.5
8
9.1
77
Quality of Support
9.2
23
8.4
137
Has the product been a good partner in doing business?
8.8
8
9.0
66
Product Direction (% positive)
10.0
27
9.0
161
Features by Category
Generative AI
8.7
25
6.5
12
8.6
25
6.5
11
7.9
25
6.4
11
Communication
9.1
25
9.2
135
|
Verified
9.3
25
8.9
136
|
Verified
8.8
25
8.0
100
|
Verified
9.1
25
8.9
118
|
Verified
9.0
24
8.3
41
Internal Use
8.5
26
8.5
124
|
Verified
9.1
26
8.8
123
|
Verified
8.7
25
8.4
113
9.0
25
8.6
116
|
Verified
8.8
25
8.7
111
|
Verified
9.1
25
8.3
112
|
Verified
Categories
Categories
Shared Categories
ChatSupport and tawk.to are categorized as Live Chat
Unique Categories
ChatSupport has no unique categories
tawk.to has no unique categories
Reviews
Reviewers' Company Size
ChatSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
tawk.to
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.4%
Computer Software
10.7%
Marketing and Advertising
7.1%
Hospital & Health Care
7.1%
Consumer Services
7.1%
Other
46.4%
Computer Software
12.2%
Information Technology and Services
11.2%
Marketing and Advertising
8.5%
Internet
5.3%
Education Management
4.3%
Other
58.5%
Alternatives
Discussions
ChatSupport has no discussions with answers
What is tawk.to used for?
1 Comment
AS
It's a live chatting software used on the website to interact with clients mostly.Read more
tawk.to has no more discussions with answers
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