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Compare Catalyst and CustomerSuccessBox 
Featured Products
At a Glance
Market Segments
Mid-Market (75.0% of reviews)
Mid-Market (73.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Catalyst
Star Rating
(655)4.5 out of 5
Market Segments
Mid-Market (75.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CatalystCustomerSuccessBox
Star Rating
(134)4.5 out of 5
Market Segments
Mid-Market (73.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about CustomerSuccessBoxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Catalyst excels in user interface design, with many users appreciating its great UI that allows for effortless navigation and information access. This contrasts with CustomerSuccessBox, which, while functional, does not receive the same level of praise for its interface.
- Users say that CustomerSuccessBox provides excellent insights into account activity, with features like notifications based on account usage and alerts that prompt timely actions. This level of detail is particularly valued by users who need to track real-time activity closely.
- Reviewers mention that Catalyst's modularity is a significant advantage, allowing teams to customize their experience and focus on the features that matter most to them. In comparison, CustomerSuccessBox may not offer the same level of flexibility, which could limit its adaptability for some users.
- According to verified reviews, CustomerSuccessBox shines in its customer support, with users highlighting the helpful and quick support team as a key benefit. Catalyst, while generally well-regarded, has received slightly lower marks in this area, indicating room for improvement.
- Users report that Catalyst is a daily essential for many teams, enabling them to monitor customer health, renewal opportunities, and churn risk effectively. This consistent usage underscores its reliability and importance in day-to-day operations, whereas CustomerSuccessBox may not be as integral for some users.
- Reviewers highlight that both platforms perform well in terms of customer profiles and monitoring, but CustomerSuccessBox edges out slightly with its higher scores in customer monitoring and customer health scores, indicating a stronger focus on these critical areas for customer success management.
Pricing
Entry-Level Pricing
Catalyst
No pricing availableCustomerSuccessBox
No pricing availableFree Trial
Catalyst
No trial information availableCustomerSuccessBox
Free Trial is available
Ratings
Meets Requirements
8.5
512
8.5
102
Ease of Use
8.7
520
8.6
103
Ease of Setup
8.3
209
8.1
37
Ease of Admin
8.5
147
8.8
37
Quality of Support
8.9
444
9.3
100
Has the product been a good partner in doing business?
9.2
147
9.1
37
Product Direction (% positive)
9.1
473
9.3
89
Features by Category
Customer Information
8.5
349
|
Verified
8.8
76
|
Verified
8.5
341
|
Verified
8.9
74
|
Verified
8.7
345
|
Verified
8.7
74
|
Verified
7.9
309
|
Verified
8.7
75
|
Verified
8.4
321
|
Verified
8.6
74
|
Verified
7.9
309
|
Verified
8.6
72
|
Verified
6.3
222
8.3
48
Predictions
8.1
302
|
Verified
8.5
72
|
Verified
7.6
265
|
Verified
8.4
65
|
Verified
7.9
254
8.7
65
|
Verified
Feature Not Available
8.3
50
|
Verified
Platform
8.4
331
|
Verified
8.2
69
|
Verified
7.9
295
|
Verified
8.6
64
|
Verified
7.7
282
|
Verified
8.3
55
|
Verified
8.2
293
|
Verified
8.7
64
|
Verified
8.0
309
|
Verified
8.5
69
|
Verified
8.3
316
|
Verified
8.3
64
|
Verified
8.6
301
|
Verified
8.6
58
|
Verified
8.7
269
|
Verified
8.7
57
|
Verified
8.5
321
|
Verified
8.5
68
|
Verified
8.6
302
|
Verified
8.4
61
|
Verified
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Success
5.5
16
Not enough data
5.9
16
Not enough data
6.9
16
Not enough data
5.4
15
Not enough data
5.6
16
Not enough data
Data Sourcing
8.2
88
Not enough data
8.3
82
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Intelligence
7.2
64
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sales Team
7.9
54
7.7
10
Feature Not Available
8.1
12
7.9
72
8.8
15
Intelligence
7.7
63
8.3
15
Feature Not Available
7.9
13
7.0
59
8.1
12
Mapping
Feature Not Available
9.1
13
Feature Not Available
9.0
13
Agentic AI - Customer Revenue Optimization
7.1
8
Not enough data
7.3
8
Not enough data
7.1
8
Not enough data
7.5
8
Not enough data
7.1
8
Not enough data
7.7
8
Not enough data
Platform Basics
7.9
56
Not enough data
Feature Not Available
Not enough data
7.9
50
Not enough data
Feature Not Available
Not enough data
7.4
48
Not enough data
Agentic AI - Customer Journey Mapping
6.9
6
Not enough data
Platform Basics
7.4
60
Not enough data
7.8
65
Not enough data
Platform Data
7.6
63
Not enough data
7.5
63
Not enough data
8.5
69
Not enough data
7.7
61
Not enough data
Platform Additional Functionality
Feature Not Available
Not enough data
7.8
64
Not enough data
7.8
61
Not enough data
Agentic AI - Customer Journey Analytics
6.7
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
7.1
7
Not enough data
Onboarding Setup
Not enough data
8.7
15
Not enough data
8.7
14
Not enough data
8.8
13
Project Tracking
Not enough data
8.8
14
Not enough data
8.3
13
Not enough data
8.7
13
Not enough data
9.0
13
Not enough data
8.5
14
Customer Engagement
Not enough data
8.5
12
Not enough data
8.7
13
Not enough data
8.9
12
Not enough data
9.2
13
Not enough data
8.7
13
Categories
Categories
Shared Categories
Catalyst and CustomerSuccessBox are categorized as Customer Revenue Optimization and Customer Success
Unique Categories
Catalyst is categorized as Customer Data Platform (CDP), Customer Journey Mapping, and Customer Journey Analytics
CustomerSuccessBox is categorized as Client Onboarding
Reviews
Reviewers' Company Size
Catalyst
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
CustomerSuccessBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.2%
Information Technology and Services
17.2%
Marketing and Advertising
10.1%
Financial Services
5.1%
Computer & Network Security
3.7%
Other
23.7%
Computer Software
39.6%
Information Technology and Services
24.6%
Logistics and Supply Chain
9.7%
Education Management
6.7%
Consumer Services
4.5%
Other
14.9%
Alternatives
Discussions
Catalyst has no discussions with answers
what is best use of this CSB in CRM industry
2 Comments
SK
CustomerSuccessBox comes post sales to help you retain your customers. Through the platform you can get insights on how your CRM users are using the...Read more
Should customer success solution have mature AI recommendation with in-app walk through system
1 Comment
SK
Yes... Reality is that with 100 of data points it's near impossible for the human mind to comprehend, analyse, and configure rules and alerts with accurate...Read more
CustomerSuccessBox has no more discussions with answers
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