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Compare Capterra and Dynamics 365 Sales 
Featured Products
At a Glance
Market Segments
Small-Business (53.5% of reviews)
Mid-Market (39.2% of reviews)
Entry-Level Pricing
No pricing available
$210/month per user
Capterra
Star Rating
(135)3.8 out of 5
Market Segments
Small-Business (53.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CapterraDynamics 365 Sales
Star Rating
(1,607)3.8 out of 5
Market Segments
Mid-Market (39.2% of reviews)
Pros & Cons
Entry-Level Pricing
$210/month per user
Browse all 3 pricing plansCapterra vs Dynamics 365 Sales
When assessing the two solutions, reviewers found Capterra easier to use and set up. However, Dynamics 365 Sales is easier to administer. Reviewers also preferred doing business with Dynamics 365 Sales overall.
- Reviewers felt that Dynamics 365 Sales meets the needs of their business better than Capterra.
- When comparing quality of ongoing product support, Capterra and Dynamics 365 Sales provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Capterra over Dynamics 365 Sales.
Pricing
Entry-Level Pricing
Capterra
No pricing availableDynamics 365 Sales
Dynamics 365 Plan
$210
/month per user
Get full use of all applications in one comprehensive, cost-efficient option.
Free Trial
Capterra
No trial information availableDynamics 365 Sales
No trial information availableRatings
Meets Requirements
8.0
97
8.1
1,282
Ease of Use
8.5
98
7.4
1,288
Ease of Setup
7.6
30
7.2
408
Ease of Admin
7.5
24
7.6
383
Quality of Support
7.5
94
7.5
1,123
Has the product been a good partner in doing business?
6.4
22
7.8
378
Product Direction (% positive)
6.6
94
6.3
1,263
Features by Category
Sales Force Automation
Not enough data
8.1
963
|
Verified
Not enough data
7.9
678
|
Verified
Not enough data
7.9
902
|
Verified
Not enough data
7.8
969
|
Verified
Not enough data
7.6
734
|
Verified
Not enough data
7.9
865
|
Verified
Not enough data
7.6
729
|
Verified
Not enough data
7.8
718
|
Verified
Not enough data
8.0
768
|
Verified
Marketing Automation
Not enough data
7.6
754
|
Verified
Not enough data
7.5
732
|
Verified
Not enough data
7.8
819
|
Verified
Not enough data
7.6
642
|
Verified
Customer Support
Not enough data
8.0
708
|
Verified
Not enough data
7.8
672
|
Verified
Not enough data
7.9
694
|
Verified
Not enough data
7.7
603
|
Verified
Not enough data
7.9
630
|
Verified
Reporting & Analytics
Not enough data
7.9
895
|
Verified
Not enough data
7.9
944
|
Verified
Not enough data
7.7
783
|
Verified
Mobile & Social
Not enough data
7.5
556
|
Verified
Not enough data
7.6
550
|
Verified
Not enough data
7.4
620
|
Verified
Platform
Not enough data
8.1
292
|
Verified
Not enough data
8.1
307
|
Verified
Not enough data
8.2
300
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
7.9
249
|
Verified
Not enough data
7.8
275
|
Verified
Not enough data
7.7
290
|
Verified
Not enough data
7.8
254
|
Verified
Integration
Not enough data
7.9
297
|
Verified
Not enough data
7.8
232
|
Verified
Not enough data
7.6
238
|
Verified
Generative AI
Not enough data
8.1
18
Agentic AI - CRM
Not enough data
8.0
5
Not enough data
6.7
5
Not enough data
7.4
7
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Review Platform
8.8
49
Not enough data
8.7
47
Not enough data
8.5
47
Not enough data
8.3
46
Not enough data
8.5
47
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.7
21
Not enough data
8.5
21
Not enough data
8.4
20
Not enough data
8.1
21
Not enough data
8.7
20
Predictive Analytics
Not enough data
8.7
20
Not enough data
8.6
19
Not enough data
8.3
19
Not enough data
8.3
19
Sales Management
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
8.5
20
Not enough data
8.7
20
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
7.5
6
Not enough data
8.6
6
Feedback
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.6
6
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Capterra and Dynamics 365 Sales share no categories
Reviews
Reviewers' Company Size
Capterra
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Sales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.9%
Information Technology and Services
9.4%
Marketing and Advertising
6.3%
Internet
4.7%
Accounting
3.9%
Other
56.7%
Information Technology and Services
12.6%
Computer Software
8.4%
Retail
4.0%
Marketing and Advertising
4.0%
Financial Services
3.8%
Other
67.2%
Alternatives
Discussions
Do you agree with me that it is not suitable as a platform to express your review of any application?
2 Comments
ا
I definitely feel it's just a waste of time not to secure additional incomeRead more
What is Microsoft Dynamics CRM competitive advantage?
3 Comments
HC
Microsoft Dynamics CRM can help differentiate your business from competitors who’ve implemented but not “adopted” other products. Dynamics CRM functionality...Read more
how can i creat a new feild for the contact?
3 Comments
LV
you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will...Read more
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