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Compare Calabrio ONE and Verint Workforce Management Professional (formerly Verint Monet) 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Calabrio ONE
Star Rating
(377)4.5 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Calabrio ONEVerint Workforce Management Professional (formerly Verint Monet)
Star Rating
(23)4.0 out of 5
Market Segments
Mid-Market (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce Management Professional (formerly Verint Monet)Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Calabrio ONE excels in user satisfaction, boasting a significantly higher overall score compared to Verint Workforce Management Professional. Users appreciate its user-friendly interface, which simplifies daily tasks like checking schedules and adhering to them.
- According to verified reviews, Calabrio ONE has a much larger volume of recent feedback, indicating a more active user base. With 371 reviews compared to Verint's 22, this suggests that Calabrio ONE is consistently meeting user needs and adapting to feedback.
- Users say that Verint Workforce Management Professional shines in its integration capabilities, particularly with third-party ACD sources like Cisco and Salesforce. This seamless integration is a highlight for those who rely on multiple systems in their workflow.
- Reviewers mention that Calabrio ONE's setup process is notably easier, with many users describing it as a "breeze." This contrasts with Verint, where some users have reported challenges in configuration, which can hinder initial adoption.
- Users appreciate the high accuracy of Calabrio ONE for workforce management tasks, particularly in adherence and reporting. This reliability is crucial for users who need to trust their tools for effective performance analysis, a feature that some users feel is less robust in Verint.
- According to recent feedback, both products have strengths in agent management, but Calabrio ONE's ability to access individual agents' information and listen to their calls is particularly valued by users in business analysis roles, providing deeper insights compared to Verint's offerings.
Pricing
Entry-Level Pricing
Calabrio ONE
No pricing availableVerint Workforce Management Professional (formerly Verint Monet)
No pricing availableFree Trial
Calabrio ONE
No trial information availableVerint Workforce Management Professional (formerly Verint Monet)
No trial information availableRatings
Meets Requirements
8.8
302
8.4
17
Ease of Use
9.0
310
7.0
20
Ease of Setup
8.6
217
7.3
10
Ease of Admin
8.5
142
7.9
7
Quality of Support
9.0
286
8.5
14
Has the product been a good partner in doing business?
8.8
143
8.1
6
Product Direction (% positive)
9.1
298
4.2
16
Features by Category
Quality Assurance
9.3
75
Not enough data
8.9
74
Not enough data
9.0
76
Not enough data
Engagement
8.7
77
Not enough data
9.2
75
Not enough data
9.1
73
Not enough data
Performance
8.6
69
Not enough data
9.2
75
Not enough data
Generative AI
9.3
23
Not enough data
9.1
23
Not enough data
Workforce Management
9.1
146
|
Verified
8.9
6
8.9
147
|
Verified
9.2
6
9.2
148
|
Verified
8.9
6
8.8
140
|
Verified
8.1
6
8.3
137
Not enough data
Administration
8.7
145
|
Verified
7.8
6
8.9
145
|
Verified
7.3
5
8.7
149
|
Verified
8.3
5
8.9
147
|
Verified
7.2
6
8.8
145
|
Verified
9.0
5
Feedback Management
8.6
23
Not enough data
8.5
23
Not enough data
8.5
26
Not enough data
Feedback Analysis
8.3
23
Not enough data
7.2
23
Not enough data
7.6
20
Not enough data
Feedback Sources
8.5
16
Not enough data
8.2
17
Not enough data
8.1
14
Not enough data
8.1
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
75
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
8.9
75
Not enough data
9.1
77
Not enough data
8.4
77
Not enough data
8.6
75
Not enough data
8.3
75
Not enough data
Workforce Management Platform Features
8.9
82
Not enough data
9.1
87
Not enough data
9.1
86
Not enough data
9.0
85
Not enough data
8.8
78
Not enough data
8.6
80
Not enough data
8.9
85
Not enough data
8.8
83
Not enough data
8.2
82
Not enough data
7.9
77
Not enough data
Categories
Categories
Shared Categories
Calabrio ONE and Verint Workforce Management Professional (formerly Verint Monet) are categorized as Contact Center Quality Assurance and Contact Center Workforce
Unique Categories
Calabrio ONE is categorized as Feedback Analytics, SAP Store, Speech Analytics, and Workforce Management
Verint Workforce Management Professional (formerly Verint Monet) has no unique categories
Reviews
Reviewers' Company Size
Calabrio ONE
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management Professional (formerly Verint Monet)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
13.0%
Hospital & Health Care
11.6%
Financial Services
11.0%
Telecommunications
6.8%
Information Technology and Services
6.5%
Other
51.0%
Telecommunications
18.2%
Outsourcing/Offshoring
13.6%
Financial Services
13.6%
Retail
9.1%
Internet
9.1%
Other
36.4%
Alternatives
Discussions
What is calabrio one smart desktop?
1 Comment
SK
It gives access to supervisors/managers to view agents screen activity, Eg:what agents see on their actual desktop/monitor.Read more
What is calabrio WFM?
1 Comment
MC
Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling...Read more
Calabrio ONE has no more discussions with answers
Verint Workforce Management Professional (formerly Verint Monet) has no discussions with answers
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