1. [Home](https://www.g2.com/)
2. ...
3. [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)
4. [Verint Workforce Management Professional (formerly Verint Monet) Discussions](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management-professional-formerly-verint-monet.png "Product Avatar Image")
](/products/verint-workforce-management-professional-formerly-verint-monet/reviews)

[

Verint Workforce Management Professional (formerly Verint Monet)

](/products/verint-workforce-management-professional-formerly-verint-monet/reviews)

(23)4.0/5

Verint Monet WFO, by Verint Monet is an effective and easy to adopt cloud-based workforce optimization solution that includes workforce management, quality management, performance management and analytics, all in one integrated platform. Verint Monet WFM: Create more accurate forecasts, develop more effective call center schedules and increase agent adherence Workforce Management for Salesforce — Provides an advanced omnichannel WFM solution directly from Salesforce. Agents can access essential workforce management information such as schedules, adherence status, performance status, personal time-off requests, and real-time alerts, all while never leaving their Salesforce screen Quality Management – Increase productivity, provide better customer service & comply with legal requirements. Evaluate customer interaction identify coaching opportunities and customer experience detractors. Performance Management – Easily track, analyze and manage agent, group and center performance to optimize customer service. Customers can quickly and easily optimize all aspects of their workforce with one cost effective solution that is easy to implement in 30 to 60 days, delivers rapid payback and is very IT friendly through its secure cloud-based model. Verint Monet has helped many contact centers deliver great customer service and experiences while gaining better insights and cost management.

Show More

When users leave Verint Workforce Management Professional (formerly Verint Monet) reviews, G2 also collects common questions about the day-to-day use of Verint Workforce Management Professional (formerly Verint Monet). These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 18.0

Nps Score

### All Verint Workforce Management Professional (formerly Verint Monet) Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about Verint Workforce Management Professional (formerly Verint Monet) yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

Start A Discussion

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management-professional-formerly-verint-monet.png "Product Avatar Image")

### Have you used Verint Workforce Management Professional (formerly Verint Monet) before?

Answer a few questions to help the Verint Workforce Management Professional (formerly Verint Monet) community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-workforce-management-professional-formerly-verint-monet%2Fdiscuss%3Fsmall_ask%3Dverint-workforce-management-professional-formerly-verint-monet)
No

## Top Contributors in Verint Workforce Management Professional (formerly Verint Monet)

1

AB

Loading...

### [Armira Jane B.](https://www.g2.com/users/4e02fff8-e278-4c3e-ae2e-b5148ca7ed83 "Armira Jane B.")

Team Manager

1 pt