# Calabrio ONE vs Verint Workforce Management Professional (formerly Verint Monet) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Calabrio ONE excels in user-friendliness, with many users highlighting its intuitive interface and ease of training staff. In contrast, while Verint Workforce Management Professional is functional, some users find it less intuitive, which can lead to a steeper learning curve.
- **Users say** that Calabrio ONE's implementation process is notably smooth, with onsite support during setup being a significant advantage. On the other hand, Verint Workforce Management Professional has received mixed feedback regarding its setup, with some users mentioning configuration challenges.
- **Reviewers mention** that Calabrio ONE frequently rolls out new features based on user feedback, enhancing its overall functionality. In comparison, Verint Workforce Management Professional has fewer recent updates, which may leave some users feeling that it lacks innovation.
- **According to verified reviews** , Calabrio ONE shines in its support quality, with users appreciating the company's responsiveness and engagement in resolving issues. Conversely, while Verint Workforce Management Professional offers solid support, it does not consistently match the level of service reported by Calabrio users.
- **Users highlight** that Verint Workforce Management Professional integrates seamlessly with various third-party ACD sources, such as Cisco and Salesforce, making it a strong choice for businesses with existing systems. However, Calabrio ONE also offers good integration capabilities, particularly with its cloud-based scheduling features, which users find beneficial.
- **G2 reviewers indicate** that Calabrio ONE has a stronger overall satisfaction score, reflecting its ability to meet user needs effectively. In contrast, Verint Workforce Management Professional, while functional, has a lower satisfaction rating, suggesting that it may not fully meet the expectations of all users.



| | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 434 | 23 | 
| **Largest Market Segment** | Mid-Market (56.4% of reviews) | Mid-Market (68.2% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Calabrio ONE

Pros:
- Ease of Use (44 reviews)
- Efficiency (29 reviews)

Cons:
- Inadequate Reporting (13 reviews)
- Poor Reporting (13 reviews)

### Verint Workforce Management Professional (formerly Verint Monet)

Pros:
- Easy Integrations (3 reviews)
- Integrations (3 reviews)

Cons:
- Scheduling Issues (2 reviews)
- Complexity (1 reviews)

---
## Ratings Comparison
| Rating | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
  | **Meets Requirements** | 8.9 (316 reviews) | 8.4 (17 reviews) | 
  | **Ease of Use** | 9.0 (334 reviews) | 7.0 (20 reviews) | 
  | **Ease of Setup** | 8.6 (239 reviews) | 7.3 (10 reviews) | 
  | **Ease of Admin** | 8.5 (143 reviews) | 7.9 (7 reviews) | 
  | **Quality of Support** | 9.0 (301 reviews) | 8.5 (14 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (144 reviews) | 8.1 (6 reviews) | 
  | **Product Direction (% positive)** | 9.0 (312 reviews) | 4.2 (16 reviews) | 

---
## Pricing

### Calabrio ONE

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Verint Workforce Management Professional (formerly Verint Monet)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 9.1/10 | 83 |
| **Verint Workforce Management Professional (formerly Verint Monet)** | N/A | N/A |

#### Quality Assurance

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Evaluation** | 9.3 (78 reviews) | Not enough data | 
| **Calibration** | 8.9 (77 reviews) | Not enough data | 
| **Reports** | 9.0 (79 reviews) | Not enough data | 

#### Engagement

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Feedback** | 8.8 (80 reviews) | Not enough data | 
| **Dashboards** | 9.1 (78 reviews) | Not enough data | 
| **Training** | 9.2 (76 reviews) | Not enough data | 

#### Performance

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Integrations** | 8.6 (72 reviews) | Not enough data | 
| **Compliance** | 9.2 (78 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **AI Text Generation** | 9.3 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 9.2 (26 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.9/10 | 186 |
| **Verint Workforce Management Professional (formerly Verint Monet)** | 8.3/10 | 6 |

#### Workforce Management

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Agent Availability** | 9.1 (156 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Skills Management** | 8.9 (152 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Shift Scheduling** | 9.3 (167 reviews) ✓ Verified | 8.9 (6 reviews) | 
| **Agent Self-Service** | 8.8 (151 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Mobile Access** | 8.3 (143 reviews) | Not enough data | 

#### Administration

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Automation** | 8.7 (150 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **Performance Analysis** | 8.9 (158 reviews) ✓ Verified | 7.3 (5 reviews) | 
| **Dashboards** | 8.7 (159 reviews) ✓ Verified | 8.3 (5 reviews) | 
| **Forecasting** | 9.0 (155 reviews) ✓ Verified | 7.2 (6 reviews) | 
| **Intraday Management** | 8.9 (151 reviews) ✓ Verified | 9.0 (5 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.2/10 | 30 |
| **Verint Workforce Management Professional (formerly Verint Monet)** | N/A | N/A |

#### Feedback Management

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Tagging** | 8.6 (23 reviews) | Not enough data | 
| **Segmentation** | 8.5 (23 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.5 (26 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Thematic Analysis** | 8.3 (23 reviews) | Not enough data | 
| **Sentiment Analysis** | 7.2 (23 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 7.6 (20 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Online Reviews** | 8.5 (16 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 8.1 (14 reviews) | Not enough data | 
| **Customer Service Channels** | 8.1 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Workforce Management Professional (formerly Verint Monet)** | N/A | N/A |

#### Generative AI

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | N/A | N/A |
| **Verint Workforce Management Professional (formerly Verint Monet)** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Calabrio ONE** | 8.7/10 | 103 |
| **Verint Workforce Management Professional (formerly Verint Monet)** | N/A | N/A |

#### Platform

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Customization ** | 8.5 (78 reviews) | Not enough data | 
| **Integration APIs** | 8.4 (71 reviews) | Not enough data | 
| **Internationalization** | 8.6 (76 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (77 reviews) | Not enough data | 
| **Dashboards** | 8.2 (78 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Labor Forecasting** | 8.9 (85 reviews) | Not enough data | 
| **Shift Scheduling** | 9.1 (94 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 9.1 (90 reviews) | Not enough data | 
| **Absence & Leave Management** | 9.0 (91 reviews) | Not enough data | 
| **Skills Management** | 8.8 (81 reviews) | Not enough data | 
| **Succession Planning** | 8.6 (83 reviews) | Not enough data | 
| **Workforce Analytics** | 9.0 (89 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.8 (89 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (85 reviews) | Not enough data | 
| **Team Communication** | 8.0 (80 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Calabrio ONE (4):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Workforce Management Software](https://www.g2.com/categories/workforce-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Calabrio ONE | Verint Workforce Management Professional (formerly Verint Monet) | 
|---|---|---|
| **Small-Business** | 7.1% | 9.1% | 
| **Mid-Market** | 56.4% | 68.2% | 
| **Enterprise** | 36.5% | 22.7% | 

### By Industry

#### Calabrio ONE

- **Consumer Services:** 14.3%
- **Hospital & Health Care:** 11.4%
- **Financial Services:** 10.1%
- **Information Technology and Services:** 6.6%
- **Telecommunications:** 6.4%
- **Insurance:** 4.2%
- **Retail:** 4.0%
- **Banking:** 3.4%
- **Automotive:** 3.2%
- **Higher Education:** 2.7%
- **Other:** 33.7%

#### Verint Workforce Management Professional (formerly Verint Monet)

- **Telecommunications:** 18.2%
- **Outsourcing/Offshoring:** 13.6%
- **Financial Services:** 13.6%
- **Retail:** 9.1%
- **Internet:** 9.1%
- **Consumer Services:** 9.1%
- **Computer Software:** 9.1%
- **Public Relations and Communications:** 4.5%
- **Information Technology and Services:** 4.5%
- **Gambling & Casinos:** 4.5%
- **Other:** 4.5%

---
## Alternatives

### Alternatives to Calabrio ONE

- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [CallMiner Eureka](https://www.g2.com/products/callminer-eureka/reviews) — 4.5/5 stars (230 reviews)
- [Assembled WFM](https://www.g2.com/products/assembled-wfm/reviews) — 4.6/5 stars (187 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [NICE Workforce Management](https://www.g2.com/products/nice-workforce-management/reviews) — 4.3/5 stars (90 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (590 reviews)

### Alternatives to Verint Workforce Management Professional (formerly Verint Monet)

- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) — 4.2/5 stars (315 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) — 4.8/5 stars (1163 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (483 reviews)
- [Convin.ai](https://www.g2.com/products/convin-ai/reviews) — 4.7/5 stars (549 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)

---
## Top Discussions

### Calabrio ONE

- Title: [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) — 1 comment
  > **Top comment:** "Calabrio WFM enables your organization, through its core functionality, to plan and manage your operations through advanced forecasting, dynamic scheduling..."
- Title: [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) — 1 comment
  > **Top comment:** "It gives access to supervisors/managers to view agents screen activity, Eg:what agents see  on their actual desktop/monitor."

### Verint Workforce Management Professional (formerly Verint Monet)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/calabrio-one-vs-verint-workforce-management-professional-formerly-verint-monet)