Link copied to clipboard # Calabrio ONE vs Verint Workforce Management Professional (formerly Verint Monet) Comparison - What are their main differences? Share [ Export ](/compare/calabrio-one/verint-workforce-management-professional-formerly-verint-monet/export.csv) Calabrio ONEVerint Workforce Management...[+ Add Product](#) Pricing **Calabrio ONE** No pricing available **Verint Workforce Management Professional (formerly Verint Monet)** No pricing available **Pricing Insights** from reviews Perceived Cost **Calabrio ONE** $$$$$ **Verint Workforce Management Professional (formerly Verint Monet)** Not enough reviews yet Average Discount **Calabrio ONE** 19% **Verint Workforce Management Professional (formerly Verint Monet)** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Calabrio ONE** 6 months Based on 100 responses **Verint Workforce Management Professional (formerly Verint Monet)**6 months Based on 100 responses Return on Investment **Calabrio ONE** 6 months Based on 100 responses **Verint Workforce Management Professional (formerly Verint Monet)**6 months Based on 100 responses ![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE") ![Verint Workforce Management Professional (formerly Verint Monet)](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management-professional-formerly-verint-monet.png "Verint Workforce Management Professional (formerly Verint Monet)") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Calabrio ONE** [ Ease of Use (59) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1303108&qs=pros-and-cons#reviews)[ Features (39) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1300558&qs=pros-and-cons#reviews)[ Missing Features (20) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1302263&qs=pros-and-cons#reviews)[ Poor Reporting (16) ](https://www.g2.com/products/calabrio-one/reviews?filters%5Bsentiment_snippet%5D=1300308&qs=pros-and-cons#reviews) **Verint Workforce Management Professional (formerly Verint Monet)** [ Easy Integrations (3) ](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews?filters%5Bsentiment_snippet%5D=1952795&qs=pros-and-cons#reviews)[ Integrations (3) ](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews?filters%5Bsentiment_snippet%5D=1952788&qs=pros-and-cons#reviews)[ Scheduling Issues (2) ](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews?filters%5Bsentiment_snippet%5D=1952799&qs=pros-and-cons#reviews)[ Complexity (1) ](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews?filters%5Bsentiment_snippet%5D=1952787&qs=pros-and-cons#reviews) Integrations **Calabrio ONE** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3bbda1c044fc55d4fc221137b20dee96/cisco-unified-contact-center-enterprise.png "Product Avatar Image") Cisco Unified Contact... ](https://www.g2.com/products/cisco-unified-contact-center-enterprise/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin ](https://www.g2.com/products/fin/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b708d0b35e19c8f51b24bd38b6322724/kustomer.png "Product Avatar Image") Kustomer ](https://www.g2.com/products/kustomer/reviews)[ View all ](https://www.g2.com/products/calabrio-one/integrations) **Verint Workforce Management Professional (formerly Verint Monet)** Not enough data Screenshots **Calabrio ONE** ![Calabrio ONE screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102072/2.png) **Verint Workforce Management Professional (formerly Verint Monet)** ![Verint Workforce Management Professional (formerly Verint Monet) screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/111044/Screenshot1.png) **Ratings** from reviews Meets Requirements **Calabrio ONE** **8.8** /10 Based on 330 responses **Verint Workforce Management Professional (formerly Verint Monet)** **8.4** /10 Based on 17 responses Ease of Use **Calabrio ONE** **9.0** /10 Based on 347 responses **Verint Workforce Management Professional (formerly Verint Monet)** **7.0** /10 Based on 20 responses Ease of Setup **Calabrio ONE** **8.6** /10 Based on 251 responses **Verint Workforce Management Professional (formerly Verint Monet)** **7.3** /10 Based on 10 responses Ease of Admin **Calabrio ONE** **8.5** /10 Based on 148 responses **Verint Workforce Management Professional (formerly Verint Monet)** **7.9** /10 Based on 7 responses Quality of Support **Calabrio ONE** **9.0** /10 Based on 315 responses **Verint Workforce Management Professional (formerly Verint Monet)** **8.5** /10 Based on 14 responses Has the product been a good partner in doing business? **Calabrio ONE** **8.8** /10 Based on 149 responses **Verint Workforce Management Professional (formerly Verint Monet)** **8.1** /10 Based on 6 responses Product Direction (% positive) **Calabrio ONE** **9.0** /10 Based on 323 responses **Verint Workforce Management Professional (formerly Verint Monet)** **4.2** /10 Based on 16 responses **Features** ratings from reviews Contact Center Workforce **8.9** /10 Based on 200 responses **8.3** /10 Based on 6 responses Contact Center Quality Assurance **9.1** /10 Based on 89 responses Not enough data Feedback Analytics **8.2** /10 Based on 30 responses Not enough data Speech Analytics **7.3** /10 Based on 5 responses Not enough data Workforce Management **8.7** /10 Based on 108 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 8.3% Mid-Market(51-1000 emp.) 55.5% Enterprise(\> 1000 emp.) 36.2% Small-Business(50 or fewer emp.) 8.3% Mid-Market(51-1000 emp.) 55.5% Enterprise(\> 1000 emp.) 36.2% Small-Business(50 or fewer emp.) 9.1% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 22.7% Small-Business(50 or fewer emp.) 9.1% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 22.7% **Reviewers' Industry** [![Calabrio ONE](https://images.g2crowd.com/uploads/product/hd_favicon/0eb7b365d8370c07dbd2109aa0ae40bd/calabrio-one.svg "Calabrio ONE")](https://www.g2.com/products/calabrio-one/reviews) Calabrio ONE Consumer Services 14.9% Hospital & Health Care 11.0% Financial Services 10.0% Information Technology and Services 6.7% Telecommunications 6.4% Other 51.0% [![Verint Workforce Management Professional (formerly Verint Monet)](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_19576b6f9cdacc4e3c55837439d5c78c/verint-workforce-management-professional-formerly-verint-monet.png "Verint Workforce Management Professional (formerly Verint Monet)")](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews) Verint Workforce Management Professional (formerly Verint Monet) Telecommunications 18.2% Outsourcing/Offshoring 13.6% Financial Services 13.6% Retail 9.1% Internet 9.1% Other 36.4% Alternatives **Calabrio ONE Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Aspect Workforce](https://images.g2crowd.com/uploads/product/hd_favicon/1bc473736584738b9b2594e69ea257a0/aspect-workforce.svg "Aspect Workforce") [ Aspect Workforce ](/products/aspect-workforce/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) **Verint Workforce Management Professional (formerly Verint Monet) Alternatives** ![NICE CXone](https://images.g2crowd.com/uploads/product/hd_favicon/7bd619f3d579628eacc5bbf828c6f8f3/nice-cxone.svg "NICE CXone") [ NiCE CXone ](/products/nice-cxone/reviews) ![Five9 Intelligent Cloud Contact Center Platform](https://images.g2crowd.com/uploads/product/hd_favicon/e0ad7f44157bc23e8fc8399905b408a0/five9-intelligent-cloud-contact-center-platform.svg "Five9 Intelligent Cloud Contact Center Platform") [ Five9 Intelligent Cloud... ](/products/five9-intelligent-cloud-contact-center-platform/reviews) ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") [ Genesys Cloud CX ](/products/genesys-cloud-cx/reviews) ![Playvox Quality Management](https://images.g2crowd.com/uploads/product/hd_favicon/d08404ba5e0eade02c99546c6bec9920/playvox-quality-management.svg "Playvox Quality Management") [ Playvox Quality Management ](/products/playvox-quality-management/reviews) ## Calabrio ONE vs Verint Workforce Management... FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Verint Workforce Management... vs Calabrio ONE? Calabrio ONE stands out for higher reviewer satisfaction, especially in ease of use and support, while Verint Workforce Management... is noted for its integration capabilities. | | [Verint Workforce Management...](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews) | [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.0/5 (23 reviews) | 4.4/5 (435 reviews) | | Largest Segment | Mid-Market | Mid-Market | | Ease of Setup score | 7.3 | 8.6 | | Quality of Support score | 8.5 | 9.0 | | Top Reviewer-Cited Strength | Easy Integrations (3 all-time mentions) | Ease of Use (44 all-time mentions) | ### How do the pricing models of Verint Workforce Management... and Calabrio ONE compare? Calabrio ONE is rated higher for value, with reviewers expressing greater satisfaction with its pricing and ROI. - **Verint Workforce Management...:** In recent reviews, value sentiment is less prominent, with some reviewers noting complexity and manual processes as trade-offs. - **Calabrio ONE:** Recent reviewers highlight strong value for companies relying on customer support operations, citing improved efficiency and ROI. ### What are the best alternatives to Verint Workforce Management... and Calabrio ONE? The top three alternatives to Verint Workforce Management... and Calabrio ONE are NICE CXone, Five9 Intelligent Cloud Contact Center Platform, and Aspect Workforce. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Verint Workforce Management...](https://www.g2.com/products/verint-workforce-management-professional-formerly-verint-monet/reviews) | 4.0/5 (23 reviews) | Mid-Market | — | Easy Integrations | | [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) | 4.4/5 (435 reviews) | Mid-Market | Strong value for customer support operations | Ease of Use | | [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) | 4.3/5 (1730 reviews) | Mid-Market | — | — | | [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) | 4.1/5 (625 reviews) | Mid-Market | — | — | | [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) | 4.2/5 (315 reviews) | Enterprise | — | — | ### Which Contact Center Workforce features should I prioritize when comparing Verint Workforce Management... and Calabrio ONE? Buyers should prioritize ease of use, integration capabilities, reporting, scheduling automation, and support quality when comparing Verint Workforce Management... and Calabrio ONE. - **Ease of Use:** Calabrio ONE: 44 all-time mentions; Verint Workforce Management...: recurring feedback on complexity and manual processes. - **Integration Capabilities:** Verint Workforce Management...: 3 all-time mentions for easy integrations; Calabrio ONE: recent reviews cite integrations with platforms like Twilio. - **Reporting:** Calabrio ONE: frequent positive mentions for reporting tools; Verint Workforce Management...: some reviewers note reporting could be more user-friendly. - **Scheduling Automation:** Calabrio ONE: praised for AI-powered scheduling and automation; Verint Workforce Management...: reviewers cite manual scheduling as a trade-off. - **Support Quality:** Calabrio ONE: Quality of Support score 9.0; Verint Workforce Management...: 8.5. ### What are the pros and cons of Verint Workforce Management... vs Calabrio ONE? Calabrio ONE's headline strength is ease of use, while Verint Workforce Management... is most noted for its integration capabilities. - **Verint Workforce Management... strengths:** Easy integrations (3 all-time mentions), CRM integration, and response time. - **Verint Workforce Management... trade-offs:** Scheduling issues (2 all-time mentions), complexity, inadequate AI capabilities, limited options, missing features, not user-friendly, and poor customer support. - **Calabrio ONE strengths:** Ease of use (44 all-time mentions), features (28), user interface (20), intuitive design (14), variety of features (9), and tools (6). - **Calabrio ONE trade-offs:** Linking issues, complexity in reporting tools, and occasional performance lags. ### Is Verint Workforce Management... or Calabrio ONE better for small businesses? Calabrio ONE is the better fit for small businesses, with higher reviewer satisfaction and a strong focus on ease of use. - **Verint Workforce Management...:** Largest segment is Mid-Market; reviewers note integration strengths but also mention complexity and manual processes. - **Calabrio ONE:** Largest segment is Mid-Market; reviewers consistently highlight ease of use, intuitive interface, and efficient onboarding, making it accessible for smaller teams. ### Which Contact Center Workforce platform has better integrations? Verint Workforce Management... is favored for integrations, with more reviewer-cited mentions of integration capabilities. - **Verint Workforce Management...:** Integrations cited in 3 all-time mentions, including CRM and third-party ACD sources such as Cisco, Five9, and Avaya. - **Calabrio ONE:** Recent reviews mention integrations with Twilio and other platforms, but with fewer all-time mentions. ### How do Verint Workforce Management... and Calabrio ONE compare on customer support? Calabrio ONE leads on Quality of Support, with a 0.5-point advantage over Verint Workforce Management... (9.0 vs 8.5). - **Verint Workforce Management...:** Reviewers note generally positive support experiences, though some mention poor customer support as a trade-off. - **Calabrio ONE:** Reviewers consistently praise responsive and knowledgeable support, with several citing quick responses and helpful onboarding. ### Which is easier to implement, Verint Workforce Management... or Calabrio ONE? Calabrio ONE is easier to implement, with a 1.3-point higher Ease of Setup score (8.6 vs 7.3). - **Verint Workforce Management...:** Reviewers describe setup as moderately easy but note a learning curve and manual configuration steps. - **Calabrio ONE:** Reviewers highlight straightforward setup, efficient onboarding, and support during implementation, with many citing a smooth experience. ### Which product has better Reports? Calabrio ONE is favored for Reports, with more frequent positive mentions and higher satisfaction scores. - **Verint Workforce Management...:** Reviewers note reporting is functional but sometimes not user-friendly or integrated, with some requests for improved report customization. - **Calabrio ONE:** Reviewers frequently praise reporting tools, customizable reports, and AI-driven insights, with positive sentiment reflected in recent reviews and a higher Ease of Use score (9.0).