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Compare BrightLocal and Chatmeter 
Featured Products
At a Glance
Market Segments
Small-Business (86.6% of reviews)
Mid-Market (43.1% of reviews)
Entry-Level Pricing
Starting at $39.00 Per Month
No pricing available
BrightLocal
Star Rating
(228)4.6 out of 5
Market Segments
Small-Business (86.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $39.00 Per Month
Browse all 4 pricing plansChatmeter
Star Rating
(353)4.5 out of 5
Market Segments
Mid-Market (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ChatmeterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BrightLocal excels in providing an all-in-one solution for local search rankings, citation management, and reputation oversight. Users appreciate the easy-to-use dashboard that simplifies these processes, making it a favorite among small businesses.
- Users say that Chatmeter stands out for its exceptional support system, with many highlighting the dedication of their team. Reviewers feel that Chatmeter acts as a true partner, going above and beyond to meet their needs, which enhances the overall user experience.
- According to verified reviews, BrightLocal has a higher overall satisfaction score compared to Chatmeter, indicating that users generally find it more effective for their local SEO needs. Recent feedback emphasizes the platform's ranking tracking and review management capabilities as particularly useful.
- Reviewers mention that while both platforms offer solid features, Chatmeter's ease of navigation is frequently praised. Users find it straightforward to use, which can be a significant advantage for teams looking to implement local SEO strategies quickly.
- G2 reviewers highlight that BrightLocal's communication during updates is commendable, with users noting that the team keeps them informed about any issues and next steps. This level of transparency is appreciated and contributes to a positive user experience.
- Users report that while both products have similar scores in terms of quality of support, BrightLocal edges out in specific features like customer feedback management and competitive intelligence, which are crucial for businesses looking to enhance their online reputation.
Pricing
Entry-Level Pricing
BrightLocal
Track
Starting at $39.00
Per Month
Essential local SEO tools to track, audit, and improve local search performance.
- Track local rankings
- Audit citations, GBP, and on-site SEO
- Monitor GBP and website performance
Chatmeter
No pricing availableFree Trial
BrightLocal
Free Trial is available
Chatmeter
No trial information availableRatings
Meets Requirements
8.9
170
8.9
283
Ease of Use
8.7
172
9.0
286
Ease of Setup
8.7
125
8.7
162
Ease of Admin
8.8
116
8.8
168
Quality of Support
9.2
164
9.1
278
Has the product been a good partner in doing business?
9.1
112
9.2
168
Product Direction (% positive)
8.8
152
8.9
269
Features by Category
Social Analytics
Not enough data
8.7(won by default)
68
Not enough data
8.7(won by default)
52
Not enough data
8.6(won by default)
60
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
50
Not enough data
8.0(won by default)
19
Not enough data
8.8(won by default)
23
Reports & Dashboards
Not enough data
8.4(won by default)
65
Not enough data
8.7(won by default)
66
Not enough data
8.8(won by default)
63
Not enough data
8.2(won by default)
13
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Business Tools
Not enough data
8.4
38
Not enough data
7.5
23
Not enough data
Feature Not Available
Not enough data
8.5
36
Not enough data
8.5
35
Customer Tools
Not enough data
9.0
51
Not enough data
8.5
44
Not enough data
8.5
23
Not enough data
8.6
31
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.9
44
|
Verified
8.7
101
|
Verified
8.7
47
|
Verified
8.6
104
|
Verified
8.8
48
|
Verified
8.6
118
|
Verified
8.7
40
8.7
117
|
Verified
Performance
8.4
45
|
Verified
8.3
123
|
Verified
8.7
50
|
Verified
8.7
128
|
Verified
Local Search Optimization
9.3
58
|
Verified
8.6
60
|
Verified
9.3
56
9.2
60
|
Verified
9.3
49
9.1
64
9.1
48
|
Verified
9.4
67
|
Verified
8.0
35
8.5
46
|
Verified
9.2
58
|
Verified
8.9
65
|
Verified
Content & Collaboration
Not enough data
8.7
48
Not enough data
8.4
44
Not enough data
8.4
34
Not enough data
8.5
34
Not enough data
9.0
49
Not enough data
7.5
21
Social Management
Not enough data
8.5
69
Not enough data
8.4
59
Not enough data
8.4
52
Not enough data
8.6
65
Not enough data
Feature Not Available
Not enough data
8.3
18
Not enough data
7.8
10
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Consumer Intelligence
9.6
21
|
Verified
8.9
196
|
Verified
9.5
25
|
Verified
8.3
194
|
Verified
9.3
20
|
Verified
8.4
206
|
Verified
Reporting
7.1
13
|
Verified
Feature Not Available
7.9
20
|
Verified
8.1
175
|
Verified
9.3
32
|
Verified
8.8
220
|
Verified
Media Monitoring
8.6
20
8.2
168
|
Verified
8.7
14
8.0
157
|
Verified
9.0
13
Feature Not Available
In-House Management
Feature Not Available
Feature Not Available
Feature Not Available
8.6
151
Generative AI
Not enough data
7.6
23
Agentic AI - Online Reputation Management
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
6.7
5
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BrightLocal and Chatmeter are categorized as Local Listing Management, Local SEO, Online Reputation Management, and Multi-Location Marketing Platforms
Unique Categories
BrightLocal has no unique categories
Reviews
Reviewers' Company Size
BrightLocal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chatmeter
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
55.8%
Internet
5.5%
Consumer Services
3.2%
Health, Wellness and Fitness
2.8%
Construction
2.3%
Other
30.4%
Real Estate
19.6%
Restaurants
17.3%
Retail
6.2%
Food & Beverages
5.9%
Marketing and Advertising
5.3%
Other
45.7%
Discussions
How soon will the Review Widget be available to show reviews on websites?
2 Comments
RG
Thank You Myles. I appreciate your development to date. I am excited to have the Review Showcase feature. I know that you and your team will make the...Read more
How can more UK focused directories be added to Brightlocal?
1 Comment
MA
Hi Mark. Thanks for your question.
We have a team of citation researchers who constantly review the sites we work with, to ensure they are fully...Read more
Will you eventually offer or already have Sentiment feature under the Reputation Manager?
1 Comment
MA
Hi Khara, thanks for your question.
At this present time sentiment analysis is not something we offer in Reputation Manager, beyond the aggregation of...Read more
What types of companies/industries does Chatmeter serve?
2 Comments
Official Response from Chatmeter
Automotive, Financial, Healthcare, Hospitality, Real Estate, Restaurant, Retail and more. We serve any brand with more than 20 physical locations.Read more
Can agencies use Chatmeter?
2 Comments
Official Response from Chatmeter
Yes. We partner with several agencies to help them manage the local reputation of all their clients.Read more
What is Reputation Management?
1 Comment
Official Response from Chatmeter
Reputation Management is the practice of attempting to shape public perception of a person or organization by influencing online information about that entity.Read more
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