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At a Glance
Market Segments
Mid-Market (64.5% of reviews)
Mid-Market (63.8% of reviews)
Entry-Level Pricing
No pricing available
Per user, per month
Observe.AI
Star Rating
(236)4.6 out of 5
Market Segments
Mid-Market (64.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Observe.AITerret.ai
Star Rating
(612)4.4 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Entry-Level Pricing
Per user, per month
Learn more about Terret.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Observe.AI excels in Call Recording with a score of 9.5, highlighting its ability to capture high-quality audio and provide detailed insights, while Terret.ai falls short with a score of 6.2, leading reviewers to express frustration over inconsistent recording quality.
- Reviewers mention that the Ease of Use for Observe.AI is rated at 9.2, with many users appreciating its intuitive interface and straightforward navigation, whereas Terret.ai's score of 8.8 indicates some users find it less user-friendly, particularly when accessing advanced features.
- G2 users highlight the superior Call Analysis capabilities of Observe.AI, scoring 9.1, which allows for in-depth performance metrics and actionable insights, while Terret.ai's score of 6.9 suggests that users feel its analysis tools lack depth and clarity.
- Users on G2 report that Observe.AI's Machine Learning features, rated at 8.9, provide valuable predictive analytics that enhance decision-making, contrasting with Terret.ai's score of 6.6, where users feel the machine learning capabilities are underdeveloped and less impactful.
- Reviewers mention that Observe.AI's Customer Scoring feature, with a score of 9.3, is particularly praised for its accuracy in identifying high-value leads, while Terret.ai's score of 7.1 indicates that users find its scoring system less reliable and harder to interpret.
- Users say that the Quality of Support for Observe.AI, rated at 9.2, is consistently highlighted as a strong point, with many reviewers appreciating the responsiveness and expertise of the support team, whereas Terret.ai's score of 9.0, while still good, suggests that some users have experienced longer wait times for assistance.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableTerret.ai
Platform
Per user, per month
Pricing available upon request. Per-user, per license pricing.
Free Trial
Observe.AI
No trial information availableTerret.ai
Free Trial is available
Ratings
Meets Requirements
8.8
183
8.8
534
Ease of Use
9.2
183
8.8
544
Ease of Setup
9.0
106
8.6
186
Ease of Admin
9.2
91
8.8
53
Quality of Support
9.2
179
9.0
324
Has the product been a good partner in doing business?
9.3
93
9.6
57
Product Direction (% positive)
9.7
175
8.9
508
Features by Category
Call Analytics
9.5
43
6.2
51
8.9
44
6.6
52
9.1
44
6.9
54
9.0
40
Feature Not Available
Agent Performance Management
9.3
40
7.1
56
8.7
42
6.0
48
9.1
43
7.1
56
Generative AI
8.9
17
7.1
14
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
143
Not enough data
9.0
140
Not enough data
8.8
134
Not enough data
Engagement
9.1
144
Not enough data
9.1
137
Not enough data
8.8
133
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.4
236
Not enough data
9.0
243
Not enough data
8.3
237
Not enough data
7.2
213
Not enough data
8.0
220
Not enough data
8.1
216
Not enough data
8.2
205
CRM Data Enrichment
Not enough data
7.7
218
Not enough data
7.9
224
Not enough data
7.4
212
Not enough data
6.8
198
Not enough data
7.3
189
Account Management
Not enough data
7.6
207
Not enough data
7.4
199
Not enough data
7.4
201
Not enough data
8.2
210
Not enough data
8.1
197
Not enough data
7.6
190
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.8
22
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.2
319
Not enough data
7.9
319
Not enough data
Feature Not Available
Not enough data
8.5
338
Not enough data
8.2
320
Predictive Analytics
Not enough data
7.5
316
Not enough data
8.2
354
Not enough data
7.9
351
Not enough data
8.8
361
Sales Management
Not enough data
8.9
354
Not enough data
7.1
301
Not enough data
7.7
325
Not enough data
8.2
342
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Terret.ai are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Terret.ai is categorized as Revenue Operations & Intelligence (RO&I) and Sales Analytics
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Terret.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.2%
Consumer Services
12.3%
Hospital & Health Care
7.3%
Telecommunications
6.8%
Financial Services
6.8%
Other
53.6%
Computer Software
47.4%
Information Technology and Services
21.4%
E-Learning
8.4%
Computer & Network Security
5.3%
Education Management
2.3%
Other
15.3%
Discussions
Can I use this tool in promoting quality work to other people in our community?
2 Comments
Official Response from Observe.AI
Hi Larah, absolutely! Our platform is used by many organizations who gamify strong performance. As an example, some Observe.AI users will allow QA team leads...Read more
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
Official Response from Observe.AI
The Observe.AI platform inherently enables greater efficiency of quality audits. By allowing users to see call transcripts, specific points of interests on...Read more
Can we get more functions in moment creation that gives the end user more flexibility in terms of designing moments?
1 Comment
Official Response from Observe.AI
Hi Jasper,
Thank you for your question - it comes at a perfect time!
We are currently working on a “Labs” version of Advanced Moments where we are...Read more
Terret.ai has no discussions with answers
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