Compare Observe.AI and Terret.ai 
At a Glance
Market Segments
Mid-Market (65.1% of reviews)
Mid-Market (63.9% of reviews)
Entry-Level Pricing
No pricing available
Per user, per month
Observe.AI
Star Rating
(233)4.6 out of 5
Market Segments
Mid-Market (65.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Observe.AITerret.ai
Star Rating
(614)4.4 out of 5
Market Segments
Mid-Market (63.9% of reviews)
Pros & Cons
Entry-Level Pricing
Per user, per month
Learn more about Terret.aiObserve.AI vs Terret.ai
When assessing the two solutions, reviewers found Observe.AI easier to use, set up, and administer. However, reviewers preferred doing business with Terret.ai overall.
- Observe.AI and Terret.ai both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Observe.AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Observe.AI over Terret.ai.
Pricing
Entry-Level Pricing
Observe.AI
No pricing availableTerret.ai
Platform
Per user, per month
Pricing available upon request. Per-user, per license pricing.
Free Trial
Observe.AI
No trial information availableTerret.ai
Free Trial is available
Ratings
Meets Requirements
8.8
181
8.8
534
Ease of Use
9.2
181
8.8
544
Ease of Setup
9.0
104
8.6
186
Ease of Admin
9.2
92
8.8
53
Quality of Support
9.2
177
9.0
324
Has the product been a good partner in doing business?
9.3
94
9.6
57
Product Direction (% positive)
9.7
173
8.9
508
Features by Category
Call Analytics
9.5
44
6.2
51
8.9
45
6.6
52
9.1
45
6.9
54
9.0
40
Feature Not Available
Artificial Intelligence - Conversation Intelligence
9.3
40
7.1
56
8.7
43
6.0
48
Not enough data
Not enough data
Generative AI
8.9
17
7.1
14
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.2
144
Not enough data
9.0
140
Not enough data
8.8
135
Not enough data
Engagement
9.1
145
Not enough data
9.1
138
Not enough data
8.8
134
Not enough data
Performance
9.0
126
Not enough data
9.3
134
Not enough data
Generative AI
8.8
28
Not enough data
8.8
28
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
8.4
236
Not enough data
9.0
243
Not enough data
8.3
237
Not enough data
7.2
213
Not enough data
8.0
220
Not enough data
8.1
216
Not enough data
8.2
205
CRM Data Enrichment
Not enough data
7.7
218
Not enough data
7.9
224
Not enough data
7.4
212
Not enough data
6.8
198
Not enough data
7.3
189
Account Management
Not enough data
7.6
207
Not enough data
7.4
199
Not enough data
7.4
201
Not enough data
8.2
210
Not enough data
8.1
197
Not enough data
7.6
190
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.7
21
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
Not enough data
8.2
319
Not enough data
7.9
319
Not enough data
Feature Not Available
Not enough data
8.5
338
Not enough data
8.2
320
Predictive Analytics
Not enough data
7.5
316
Not enough data
8.2
354
Not enough data
7.9
351
Not enough data
8.8
361
Sales Management
Not enough data
8.9
354
Not enough data
7.1
301
Not enough data
7.7
325
Not enough data
8.2
342
Testing - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Contact Center AI Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Infrastructure - Contact Center AI Observability
Not enough data
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Observe.AI and Terret.ai are categorized as Conversation Intelligence
Unique Categories
Observe.AI is categorized as AI Customer Support Agents, AI Agents For Business Operations, Contact Center Quality Assurance, Contact Center AI Observability, and Speech Analytics
Terret.ai is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), and Sales Analytics
Reviews
Reviewers' Company Size
Observe.AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Terret.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
13.3%
Consumer Services
12.8%
Hospital & Health Care
7.3%
Telecommunications
6.9%
Health, Wellness and Fitness
6.4%
Other
53.2%
Computer Software
47.4%
Information Technology and Services
21.4%
E-Learning
8.4%
Computer & Network Security
5.3%
Education Management
2.3%
Other
15.3%
Discussions
What is the best way to use this tool to have more accurate and quality results in a short matter of time ?
2 Comments
AT
The best way to use this tool to have more accurate and quality results in a short matter of time is having a job like mine as quality assurance analyst. Read more
Can I use this tool in promoting quality work to other people in our community?
2 Comments
BI
Yes definitely!! it would make your evaluations more accurate!!Read more
Is there any other way to retrieve of find the date of the call back?
1 Comment
Official Response from Observe.AI
Thanks for your question, Beberly. You can use your metadata to search for calls with the same phone number, same customer, or other parameters that are...Read more
Terret.ai has no discussions with answers
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