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Compare BMC Helix ITSM and Planview ChangePoint 
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At a Glance
Market Segments
Enterprise (75.2% of reviews)
Enterprise (52.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMPlanview ChangePoint
Star Rating
(17)3.3 out of 5
Market Segments
Enterprise (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Planview ChangePointBMC Helix ITSM vs Planview ChangePoint
When assessing the two solutions, reviewers found BMC Helix ITSM easier to use, set up, and administer. Reviewers also preferred doing business with BMC Helix ITSM overall.
- Reviewers felt that BMC Helix ITSM meets the needs of their business better than Planview ChangePoint.
- When comparing quality of ongoing product support, reviewers felt that Planview ChangePoint is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of BMC Helix ITSM over Planview ChangePoint.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availablePlanview ChangePoint
No pricing availableFree Trial
BMC Helix ITSM
No trial information availablePlanview ChangePoint
No trial information availableRatings
Meets Requirements
8.0
243
7.1
16
Ease of Use
7.2
246
5.5
16
Ease of Setup
7.0
85
3.6
6
Ease of Admin
7.2
83
4.7
6
Quality of Support
7.5
212
7.8
13
Has the product been a good partner in doing business?
7.9
77
6.3
5
Product Direction (% positive)
6.1
242
4.6
15
Features by Category
Administration
8.8
16
|
Verified
Not enough data
8.6
17
|
Verified
Not enough data
9.3
16
|
Verified
Not enough data
Service Desk
9.0
19
|
Verified
Not enough data
9.2
19
|
Verified
Not enough data
9.0
17
|
Verified
Not enough data
Management
9.4
9
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
7.6
9
|
Verified
Not enough data
Functionality
9.4
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
9.1
9
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Accounting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Portfolio Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
103
Not enough data
8.3
104
Not enough data
7.9
85
Not enough data
7.9
87
Not enough data
Reporting
7.9
90
Not enough data
7.9
87
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
55
Not enough data
7.8
85
Not enough data
7.9
77
Not enough data
7.7
62
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and Planview ChangePoint share no categories
Unique Categories
BMC Helix ITSM is categorized as IT Service Management (ITSM) Tools and Service Desk
Planview ChangePoint is categorized as Professional Services Automation
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planview ChangePoint
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.9%
Telecommunications
8.9%
Hospital & Health Care
6.6%
Computer Software
6.3%
Higher Education
3.7%
Other
40.6%
Computer Software
29.4%
Management Consulting
17.6%
Information Technology and Services
11.8%
Financial Services
11.8%
Utilities
5.9%
Other
23.5%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
Planview ChangePoint has no discussions with answers
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