1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [BMC Helix ITSM Discussions](https://www.g2.com/products/bmc-software-bmc-helix-itsm/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") ](/products/bmc-software-bmc-helix-itsm/reviews) [ BMC Helix ITSM ](/products/bmc-software-bmc-helix-itsm/reviews) (293)3.7/5 BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages. Show More * * * ### 10.0 Nps Score Already have BMC Helix ITSM? ### All BMC Helix ITSM Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What is BMC Asset Management? ](/discussions/what-is-bmc-asset-management) What is BMC Asset Management? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.&title=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BMC+Helix+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss%0aAsk+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.&title=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BMC+Helix+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss%0aAsk+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.&title=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BMC+Helix+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss%0aAsk+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.) 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[ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.&title=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BMC+Helix+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss%0aAsk+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=BMC+Helix+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss%0aAsk+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # When will you change the UI ](/discussions/when-will-you-change-the-ui) When will you change the UI for this, Onhave been waiting for this for long time. I was excited when u huys changed the name from RTMS to Helix, but totally disappointed with the old UI again. Please update it, Eagerly waiting for it. 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This is important because time spend in manual effort much be saved as much as possible [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.&title=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=BMC+Helix+ITSM+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=BMC+Helix+ITSM+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss%0aAsk+BMC+Helix+ITSM+questions+and+get+answers+from+expert+users+in+our+BMC+Helix+ITSM+Discussions+section.) 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Answer a few questions to help the BMC Helix ITSM community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbmc-software-bmc-helix-itsm%2Fdiscuss%3Fsmall_ask%3Dbmc-software-bmc-helix-itsm) No ## Top Contributors in BMC Helix ITSM 1 ![Vignesh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vignesh S.") VS Loading... ### [Vignesh S.](https://www.g2.com/users/732d07e1-a68d-4b6e-a0a4-a542dd1ffb60 "Vignesh S.") Cloud Administration Sr. Associate 1 pt