# Top 10 BMC Helix ITSM Alternatives & Competitors
**Average Rating:** 3.7/5
**Total Number of Reviews:** 294
The IT Service Management Tools solutions below are the most common alternatives that users and reviewers compare with BMC Helix ITSM. IT Service Management Tools is a widely used technology, and many people are seeking productive, top rated software solutions with policy dictation and performance logging. Other important factors to consider when researching alternatives to BMC Helix ITSM include customization and end users. The best overall BMC Helix ITSM alternative is ServiceNow IT Service Management. Other similar apps like BMC Helix ITSM are Freshservice, Jira Service Management, SolarWinds Service Desk, and Ivanti Neurons for ITSM. BMC Helix ITSM alternatives can be found in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) but may also be in [Service Desk Software](https://www.g2.com/categories/service-desk).


## Best Paid & Free Alternatives to BMC Helix ITSM
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
  - [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews)
  - [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)
  - [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews)

## Top 10 Alternatives to BMC Helix ITSM Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how BMC Helix ITSM stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Computer Software, and Education Management, and find the best product for your business.


  ### 1. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,892
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to BMC Helix ITSM, ServiceNow IT Service Management is:
- Easier to admin
- More usable
- Easier to set up
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [ServiceNow IT Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [ServiceNow IT Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-servicenow-it-service-management)

  ### 2. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,337
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to BMC Helix ITSM, Freshservice is:
- More usable
- Easier to admin
- Easier to set up
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
**Compare Freshservice with other alternatives:**
- [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [Freshservice vs Ivanti Neurons for ITSM](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm)
- [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
- [Freshservice vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [Freshservice vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice)
- [Freshservice vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/freshservice-vs-opentext-service-management-automation-x-smax)
- [Freshservice vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-freshservice)

  ### 3. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 988
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to BMC Helix ITSM, Jira Service Management is:
- More usable
- Easier to set up
- Better at support
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [Jira Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [Jira Service Management vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management)
- [Jira Service Management vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/jira-service-management-vs-opentext-service-management-automation-x-smax)
- [Jira Service Management vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-jira-service-management)

  ### 4. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 785
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to BMC Helix ITSM, SolarWinds Service Desk is:
- More usable
- Easier to admin
- Easier to set up
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-solarwinds-service-desk)

  ### 5. [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)
By Ivanti
**Average Rating:** 4.0/5
**Total Reviews:** 277
Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.


Reviewers say compared to BMC Helix ITSM, Ivanti Neurons for ITSM is:
- More usable
- Better at meeting requirements
- Better at support
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs Ivanti Neurons for ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm)
**Compare Ivanti Neurons for ITSM with other alternatives:**
- [Ivanti Neurons for ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)
- [Ivanti Neurons for ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm)
- [Ivanti Neurons for ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management)
- [Ivanti Neurons for ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk)
- [Ivanti Neurons for ITSM vs SysAid](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid)
- [Ivanti Neurons for ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus)
- [Ivanti Neurons for ITSM vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-ivanti-neurons-for-itsm)
- [Ivanti Neurons for ITSM vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-opentext-service-management-automation-x-smax)
- [Ivanti Neurons for ITSM vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-ivanti-neurons-for-itsm)

  ### 6. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 752
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to BMC Helix ITSM, SysAid is:
- More usable
- Easier to admin
- Better at support
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
**Compare SysAid with other alternatives:**
- [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid)
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SysAid vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid)
- [SysAid vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [SysAid vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-sysaid)
- [SysAid vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-sysaid)
- [SysAid vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-sysaid)

  ### 7. [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
By Zoho
**Average Rating:** 4.2/5
**Total Reviews:** 249
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.


Reviewers say compared to BMC Helix ITSM, ManageEngine ServiceDesk Plus is:
- More usable
- Easier to admin
- Easier to set up
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus)
**Compare ManageEngine ServiceDesk Plus with other alternatives:**
- [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
- [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
- [ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
- [ManageEngine ServiceDesk Plus vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-manageengine-servicedesk-plus)
- [ManageEngine ServiceDesk Plus vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-opentext-service-management-automation-x-smax)
- [ManageEngine ServiceDesk Plus vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-manageengine-servicedesk-plus)

  ### 8. [EasyVista Service Manager](https://www.g2.com/products/easyvista-service-manager/reviews)
By EasyVista
**Average Rating:** 4.0/5
**Total Reviews:** 102
EasyVista Service Manager simplifies IT Service Management by making it easy to deliver and easy to use for today’s enterprise.


Reviewers say compared to BMC Helix ITSM, EasyVista Service Manager is:
- Easier to set up
- Easier to admin
- Better at support
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs EasyVista Service Manager](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-easyvista-service-manager)
**Compare EasyVista Service Manager with other alternatives:**
- [EasyVista Service Manager vs ServiceNow IT Service Management](https://www.g2.com/compare/easyvista-service-manager-vs-servicenow-it-service-management)
- [EasyVista Service Manager vs Freshservice](https://www.g2.com/compare/easyvista-service-manager-vs-freshservice)
- [EasyVista Service Manager vs Jira Service Management](https://www.g2.com/compare/easyvista-service-manager-vs-jira-service-management)
- [EasyVista Service Manager vs SolarWinds Service Desk](https://www.g2.com/compare/easyvista-service-manager-vs-solarwinds-service-desk)
- [EasyVista Service Manager vs Ivanti Neurons for ITSM](https://www.g2.com/compare/easyvista-service-manager-vs-ivanti-neurons-for-itsm)
- [EasyVista Service Manager vs SysAid](https://www.g2.com/compare/easyvista-service-manager-vs-sysaid)
- [EasyVista Service Manager vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/easyvista-service-manager-vs-manageengine-servicedesk-plus)
- [EasyVista Service Manager vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/easyvista-service-manager-vs-opentext-service-management-automation-x-smax)
- [EasyVista Service Manager vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-easyvista-service-manager)

  ### 9. [OpenText Service Management Automation X (SMAX)](https://www.g2.com/products/opentext-service-management-automation-x-smax/reviews)
By OpenText
**Average Rating:** 4.2/5
**Total Reviews:** 72
OpenText™ SMAX is a SaaS-based solution that delivers a smart approach to IT and enterprise service management with built-in analytics, codeless configurations, and private generative AI chatbots.


Reviewers say compared to BMC Helix ITSM, OpenText Service Management Automation X (SMAX) is:
- More usable
- Better at meeting requirements
- Easier to admin
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-opentext-service-management-automation-x-smax)
**Compare OpenText Service Management Automation X (SMAX) with other alternatives:**
- [OpenText Service Management Automation X (SMAX) vs ServiceNow IT Service Management](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-servicenow-it-service-management)
- [OpenText Service Management Automation X (SMAX) vs Freshservice](https://www.g2.com/compare/freshservice-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs SolarWinds Service Desk](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-solarwinds-service-desk)
- [OpenText Service Management Automation X (SMAX) vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs SysAid](https://www.g2.com/compare/opentext-service-management-automation-x-smax-vs-sysaid)
- [OpenText Service Management Automation X (SMAX) vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs EasyVista Service Manager](https://www.g2.com/compare/easyvista-service-manager-vs-opentext-service-management-automation-x-smax)
- [OpenText Service Management Automation X (SMAX) vs CA Service Desk Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-opentext-service-management-automation-x-smax)

  ### 10. [CA Service Desk Manager](https://www.g2.com/products/ca-service-desk-manager/reviews)
By Broadcom
**Average Rating:** 4.2/5
**Total Reviews:** 20
Clarity SM from CA Technologies enables you to deliver consistent IT service support. Automate interactive support, self-service and advanced root cause analysis with Service Desk Manager from CA Technologies.


Reviewers say compared to BMC Helix ITSM, CA Service Desk Manager is:
- More usable
- Better at support
- Easier to admin
Categories in common with BMC Helix ITSM: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [BMC Helix ITSM vs CA Service Desk Manager](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ca-service-desk-manager)
**Compare CA Service Desk Manager with other alternatives:**
- [CA Service Desk Manager vs ServiceNow IT Service Management](https://www.g2.com/compare/ca-service-desk-manager-vs-servicenow-it-service-management)
- [CA Service Desk Manager vs Freshservice](https://www.g2.com/compare/ca-service-desk-manager-vs-freshservice)
- [CA Service Desk Manager vs Jira Service Management](https://www.g2.com/compare/ca-service-desk-manager-vs-jira-service-management)
- [CA Service Desk Manager vs SolarWinds Service Desk](https://www.g2.com/compare/ca-service-desk-manager-vs-solarwinds-service-desk)
- [CA Service Desk Manager vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ca-service-desk-manager-vs-ivanti-neurons-for-itsm)
- [CA Service Desk Manager vs SysAid](https://www.g2.com/compare/ca-service-desk-manager-vs-sysaid)
- [CA Service Desk Manager vs ManageEngine ServiceDesk Plus](https://www.g2.com/compare/ca-service-desk-manager-vs-manageengine-servicedesk-plus)
- [CA Service Desk Manager vs EasyVista Service Manager](https://www.g2.com/compare/ca-service-desk-manager-vs-easyvista-service-manager)
- [CA Service Desk Manager vs OpenText Service Management Automation X (SMAX)](https://www.g2.com/compare/ca-service-desk-manager-vs-opentext-service-management-automation-x-smax)


---
## BMC Helix ITSM Alternatives FAQs

### What are the best alternatives to BMC Helix ITSM?

The best alternatives to BMC Helix ITSM based on G2 user ratings and review counts are [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars, 1867 reviews), [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars, 1335 reviews), and [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars, 981 reviews). These alternatives outperform BMC Helix ITSM (3.7/5 stars, 294 reviews) in ease of administration, support quality, meeting requirements, usability, and setup ease. They offer robust automation, intuitive user interfaces, and comprehensive ITSM capabilities including incident, change, and asset management.



### What features do alternatives offer that BMC Helix ITSM does not?

BMC Helix ITSM lacks native automate ticket routing and survey features, which are available in all top alternatives such as ServiceNow IT Service Management, Freshservice, Jira Service Management, SolarWinds Service Desk, SysAid, Ivanti Neurons for ITSM, EasyVista Service Manager, and OpenText Service Management Automation X (SMAX).



### Which IT Service Management (ITSM) Tools tools do reviewers recommend instead of BMC Helix ITSM?

Reviewers recommend [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) for its powerful automation, centralized platform, AI integration, and extensive customization that improves operational efficiency and service delivery. [Freshservice](https://www.g2.com/products/freshservice/reviews) is favored for its ease of use, quick implementation, strong automation, asset management, and intuitive UI that accelerates time-to-value. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is praised for its seamless integration with Atlassian tools, flexible workflows, automation, and user-friendly ticketing system that enhances collaboration between IT and development teams. Other alternatives like [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) and [SysAid](https://www.g2.com/products/sysaid/reviews) are also recommended for their user-friendly interfaces, integrated asset management, and AI-powered automation features that improve IT support efficiency.



### How does BMC Helix ITSM compare to ServiceNow IT Service...?

According to G2 data, [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) has an average rating of 3.7/5 from 294 reviews, while [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) holds a significantly higher average rating of 4.5/5 across 1,867 reviews. ServiceNow leads BMC Helix ITSM by 0.9 points in meeting requirements (8.9 vs 8.0), 1.3 points in usability (8.5 vs 7.2), 1.2 points in ease of setup (8.2 vs 7.0), 1.4 points in ease of administration (8.6 vs 7.2), 1.1 points in support (8.6 vs 7.5), and 1.0 point in ease of doing business with (8.9 vs 7.9). Users praise ServiceNow for its extensive automation, integrations, workflow management, and scalability, with 163 mentions of ease of use and 84 mentions of automation, compared to BMC Helix ITSM’s fewer mentions in these areas. ServiceNow offers unique features like automated ticket routing and surveys, which BMC Helix ITSM lacks. However, ServiceNow is noted for a steeper learning curve and higher cost, while BMC Helix ITSM is recognized for flexibility and customization but with complexity in setup and occasional performance issues. Overall, ServiceNow IT Service Management is favored for its comprehensive, scalable platform and stronger user satisfaction metrics.



### Why do users choose ServiceNow IT Service... over BMC Helix ITSM?

Users choose [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) over [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) primarily for its superior usability and broader feature set. ServiceNow holds a 1.3-point lead in usability (8.5 vs 7.2) and a 1.4-point advantage in ease of administration (8.6 vs 7.2), reflecting its more intuitive interface and streamlined management. Users highlight ServiceNow’s powerful automation capabilities, with 84 mentions, and extensive integrations (81 mentions), which enhance operational efficiency and reduce manual effort. The platform’s ability to unify IT operations, automate workflows, and provide detailed reporting and dashboards contributes to improved service delivery and team collaboration. Additionally, ServiceNow’s scalability and continuous innovation, including AI features like Now Assist, make it a strategic long-term investment. Despite its higher cost and complexity, users value the platform’s comprehensive ITSM capabilities, centralized service management, and strong support ecosystem. These factors drive many organizations to switch from BMC Helix ITSM to ServiceNow to achieve better workflow automation, enterprise integration, and a modernized user experience.




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