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Compare Bloomfire and Upland RightAnswers 
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At a Glance
Market Segments
Mid-Market (52.6% of reviews)
Enterprise (56.8% of reviews)
Entry-Level Pricing
Contact Us 25 Users Per Year
$45.00 1 Users Per Month
Bloomfire
Star Rating
(510)4.6 out of 5
Market Segments
Mid-Market (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 25 Users Per Year
Browse all 3 pricing plansUpland RightAnswers
Star Rating
(46)4.5 out of 5
Market Segments
Enterprise (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
$45.00 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bloomfire excels in user experience, highlighting its strong search and discovery capabilities that make it easy to find information quickly across various contexts. Users appreciate the intuitive user interface that requires minimal training, making it accessible for non-technical users.
- Users say that Upland RightAnswers provides a well-structured and clean layout for content, which is particularly beneficial for organizations with large employee bases. Reviewers mention that it effectively segments knowledge content, allowing users to easily identify relevant information for their specific service areas.
- According to verified reviews, Bloomfire has a significant edge in implementation speed, with users praising its quick onboarding process and ease of setup. This is contrasted by Upland RightAnswers, where some users found the setup straightforward but noted it may not be as seamless as Bloomfire's.
- Reviewers mention that Bloomfire's support quality is notably high, with a score of 9.2, reflecting users' satisfaction with the assistance they receive. In comparison, Upland RightAnswers also receives positive feedback for its customer support, but it slightly trails behind Bloomfire in this area.
- G2 reviewers highlight that Bloomfire's content centralization and contribution features are standout aspects, making it easy for users to create and manage content without extensive technical knowledge. Upland RightAnswers, while effective, does not match this level of user-friendliness in content management.
- Users report that while Upland RightAnswers offers valuable reporting features for monitoring usage, Bloomfire's analytics capabilities are perceived as more robust, providing deeper insights into user engagement and content effectiveness, which is crucial for ongoing knowledge management.
Pricing
Entry-Level Pricing
Bloomfire
Team
Contact Us
25 Users Per Year
Single Team Access - For teams just starting out with knowledge management
- Quickly build content and capture expertise with intuitive authoring tools and automated deep indexing
- Find relevant answers and results instantly with Bloomfire’s AI-powered search and discovery engine
- Meet your team where they work to foster collaboration and effortlessly share knowledge
Upland RightAnswers
Knowledge Unlimited
$45.00
1 Users Per Month
- KCS Enabled
- Access Knowledge
- Author Knowledge
Free Trial
Bloomfire
No trial information availableUpland RightAnswers
No trial information availableRatings
Meets Requirements
9.0
414
8.6
38
Ease of Use
9.1
417
8.6
38
Ease of Setup
8.9
179
8.2
36
Ease of Admin
8.9
158
8.6
30
Quality of Support
9.2
326
9.1
35
Has the product been a good partner in doing business?
9.1
145
9.2
31
Product Direction (% positive)
8.2
398
8.4
37
Features by Category
Content Management
9.7
10
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
Content Discovery
8.9
9
Not enough data
9.4
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
Generative AI
8.3
7
Not enough data
8.8
7
Not enough data
Administration
9.2
58
7.9
12
9.2
59
8.5
10
8.7
57
8.3
10
Knowledge Management
9.2
85
9.0
15
9.1
69
8.7
13
8.9
67
8.6
12
Compliance
9.1
61
9.0
12
8.9
57
9.2
11
9.0
55
8.5
9
8.7
53
8.7
9
Customer Support
8.9
85
8.6
13
8.8
74
8.3
10
8.7
65
8.8
10
Data Security
8.9
51
Feature Not Available
8.8
53
9.2
8
9.2
55
9.0
12
8.6
57
7.9
7
Administration
8.4
63
8.1
8
9.0
70
8.2
12
9.0
77
9.6
12
Generative AI
9.3
18
Not enough data
Account Options
9.5
88
Not enough data
8.8
62
Not enough data
9.2
68
Not enough data
9.4
76
Not enough data
9.4
92
Not enough data
9.7
85
Not enough data
Q&A Tools
9.5
94
Not enough data
9.5
100
Not enough data
9.4
100
Not enough data
Feature Not Available
Not enough data
9.4
65
Not enough data
9.2
26
Not enough data
9.4
24
Not enough data
9.3
26
Not enough data
9.6
26
Not enough data
Knowledge Pages
9.0
86
9.3
12
8.9
101
9.6
9
8.9
92
9.2
13
8.6
74
7.5
12
7.7
51
8.7
10
8.6
53
9.2
10
Knowledge Dissemination
9.0
92
8.5
11
9.1
100
8.8
12
9.4
110
9.2
10
9.2
107
9.0
12
9.1
60
7.5
8
8.7
51
8.1
8
9.1
56
9.4
8
8.3
47
6.7
8
8.6
53
7.3
8
Agentic AI - Knowledge Base
9.2
12
Not enough data
9.3
12
Not enough data
9.0
12
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
6.7
5
Self-Service Experience
Not enough data
8.3
9
Not enough data
8.0
10
Not enough data
6.1
9
Not enough data
7.2
6
Not enough data
7.4
7
Self-Service Platform
Not enough data
6.4
7
Not enough data
6.7
5
Not enough data
6.7
5
Not enough data
6.4
6
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bloomfire and Upland RightAnswers are categorized as Contact Center Knowledge Base and Knowledge Base
Unique Categories
Bloomfire is categorized as Q&A Platforms and Insight Engines
Upland RightAnswers is categorized as Customer Self-Service and ServiceNow Store Apps
Reviews
Reviewers' Company Size
Bloomfire
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland RightAnswers
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.7%
Information Technology and Services
9.4%
Marketing and Advertising
6.6%
Insurance
5.7%
Education Management
4.5%
Other
64.1%
Information Technology and Services
25.0%
Financial Services
9.1%
Retail
6.8%
Computer Software
6.8%
Banking
6.8%
Other
45.5%
Discussions
Is there a mobile version?
11 Comments
DA
Check out this small link to find more results to your question
https://go.rancah.com/vMWNRead more
Is Bloomfire mobile-friendly?
1 Comment
Official Response from Bloomfire
We have mobile apps for both iOs and Android.Read more
Upland RightAnswers has no discussions with answers
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