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At a Glance
Market Segments
Small-Business (44.4% of reviews)
Small-Business (78.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Bandwidth
Star Rating
(467)4.4 out of 5
Market Segments
Small-Business (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BandwidthBird
Star Rating
(73)3.9 out of 5
Market Segments
Small-Business (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BirdSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bandwidth excels in quality of support, with a score of 9.0, while Bird's support quality is rated lower at 7.8. Reviewers mention that Bandwidth's support team is responsive and helpful, making it a reliable partner for businesses.
- Reviewers mention that Bandwidth's ease of integration is rated at 8.2, which is significantly higher than Bird's score of 7.6. Users on G2 highlight that Bandwidth's API is straightforward and well-documented, facilitating smoother integration with existing systems.
- Users say that Bandwidth offers superior functionality in terms of communication varieties, scoring 8.2 compared to Bird's 7.8. Reviewers mention that Bandwidth provides a wider range of messaging options, including bulk SMS and two-way text messaging, which are essential for effective customer engagement.
- G2 users report that Bandwidth's API call speed is rated at 8.2, while Bird's is slightly lower at 8.0. Users mention that Bandwidth's faster API response times enhance the overall user experience, especially for applications requiring real-time communication.
- Reviewers mention that Bandwidth shines in the area of phone calls, achieving a high score of 9.1, while Bird's performance in this category is not as strong. Users report that Bandwidth's call quality and reliability are standout features that contribute to effective communication.
- Users on G2 highlight that Bandwidth's product direction is rated at 9.0, indicating a strong commitment to innovation and improvement, compared to Bird's score of 8.7. Reviewers say that Bandwidth's roadmap aligns well with user needs, ensuring that the product evolves in a beneficial way.
Pricing
Entry-Level Pricing
Bandwidth
No pricing availableBird
No pricing availableFree Trial
Bandwidth
Free Trial is available
Bird
Free Trial is available
Ratings
Meets Requirements
8.9
328
7.9
60
Ease of Use
8.8
360
8.2
61
Ease of Setup
8.7
214
8.0
48
Ease of Admin
8.8
193
8.2
46
Quality of Support
9.0
326
7.4
57
Has the product been a good partner in doing business?
9.0
196
7.6
45
Product Direction (% positive)
8.9
321
8.1
55
Features by Category
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.1
53
|
Verified
6.6
15
|
Verified
8.0
46
|
Verified
6.7
13
|
Verified
8.1
52
|
Verified
7.1
15
|
Verified
Support
7.8
57
|
Verified
5.4
14
|
Verified
Feature Not Available
Feature Not Available
8.4
59
|
Verified
4.8
14
|
Verified
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.7
5
Not enough data
9.2
6
Not enough data
6.9
6
Not enough data
8.3
6
Not enough data
8.3
5
Not enough data
8.8
7
Not enough data
Basic Communication
9.1
44
Not enough data
7.6
16
Not enough data
8.3
17
Not enough data
7.6
16
Not enough data
8.5
31
Not enough data
8.9
17
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.8
16
Not enough data
7.2
25
Not enough data
6.9
17
Not enough data
Advanced Features
7.0
23
Not enough data
7.6
26
Not enough data
9.3
44
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bandwidth and Bird are categorized as Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
Bandwidth
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
58.9%
Information Technology and Services
12.1%
Computer Software
8.1%
Marketing and Advertising
2.4%
Internet
2.4%
Other
16.2%
Information Technology and Services
14.5%
Computer Software
14.5%
Leisure, Travel & Tourism
7.2%
Non-Profit Organization Management
5.8%
Financial Services
5.8%
Other
52.2%
Alternatives
Discussions
Do you offer International service?
1 Comment
Official Response from Bandwidth
Today, Bandwidth operates mostly in the US and Canada, with almost 60 million local and toll-free phone numbers in operation on our network. Bandwidth...Read more
Is support included?
1 Comment
Official Response from Bandwidth
Yes! We are proud to offer extensive, included support for every Bandwidth customer. Customers receive a range of included support options including email...Read more
Can I run my short code campaign on Bandwidth?
1 Comment
Official Response from Bandwidth
You can! But there are a few things to take note of: while we’re able to power short codes here at Bandwidth, we don’t lease or sell them to our customers....Read more
Help Center
1 Comment
Official Response from Bird
Explore our Help Center where your most common questions are answered:
https://support.messagebird.com/hc/en-usRead more
Bird has no more discussions with answers
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