Compare Avaya Unified Communications and Mitel 
At a Glance
Market Segments
Enterprise (60.5% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
No pricing available
$20.99 /user/month
Avaya Unified Communications
Star Rating
(42)4.2 out of 5
Market Segments
Enterprise (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Unified CommunicationsMitel
Star Rating
(235)3.8 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansAvaya Unified Communications vs Mitel
When assessing the two solutions, reviewers found Avaya Unified Communications easier to use, set up, and administer. Reviewers also preferred doing business with Avaya Unified Communications overall.
- Reviewers felt that Avaya Unified Communications meets the needs of their business better than Mitel.
- When comparing quality of ongoing product support, reviewers felt that Avaya Unified Communications is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Avaya Unified Communications over Mitel.
Pricing
Entry-Level Pricing
Avaya Unified Communications
No pricing availableMitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Free Trial
Avaya Unified Communications
Free Trial is available
Mitel
No trial information availableRatings
Meets Requirements
9.1
30
8.1
191
Ease of Use
8.7
30
7.8
192
Ease of Setup
7.8
12
7.3
133
Ease of Admin
9.1
11
7.3
131
Quality of Support
8.4
29
7.2
175
Has the product been a good partner in doing business?
8.9
12
7.4
131
Product Direction (% positive)
6.9
30
6.2
182
Features by Category
Channels
Not enough data
8.3
20
|
Verified
Not enough data
7.0
9
|
Verified
Not enough data
6.8
10
|
Verified
Not enough data
7.1
12
|
Verified
Not enough data
7.4
12
|
Verified
Generative AI
Not enough data
Not enough data
Functions
Not enough data
8.3
10
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
9.5
13
|
Verified
Not enough data
9.1
13
|
Verified
Not enough data
9.1
9
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.3
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
7.1
7
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
7.3
5
|
Verified
Collaboration Tools
8.9
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
8.0
10
Not enough data
9.0
10
Not enough data
8.8
10
Not enough data
Not enough data
Not enough data
Software Type
8.5
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Advanced Features
Not enough data
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.3
5
7.0
9
|
Verified
9.0
7
|
Verified
8.0
9
|
Verified
8.7
5
|
Verified
7.3
8
|
Verified
Features
Feature Not Available
8.8
13
|
Verified
Feature Not Available
Feature Not Available
9.3
5
|
Verified
7.0
5
|
Verified
9.7
6
|
Verified
8.0
11
|
Verified
9.7
6
|
Verified
8.1
9
|
Verified
9.7
5
Feature Not Available
Categories
Categories
Shared Categories
Avaya Unified Communications and Mitel are categorized as VoIP Providers and UCaaS Platforms
Unique Categories
Avaya Unified Communications is categorized as Video Conferencing and Cloud PBX Platforms
Mitel is categorized as Contact Center
Reviews
Reviewers' Company Size
Avaya Unified Communications
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Insurance
10.5%
Information Technology and Services
7.9%
Utilities
5.3%
Banking
5.3%
Other
60.5%
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.5%
Real Estate
4.5%
Other
72.3%
Alternatives
Discussions
Avaya Unified Communications has no discussions with answers
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
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