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Compare Avaya Experience Platform and VCC Live 
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At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformVCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Avaya Experience Platform excels in its predictive dialing capabilities, scoring 9.3, which users say significantly enhances their outbound calling efficiency compared to VCC Live's score of 8.6 in auto dialing.
- Users report that VCC Live shines in ease of use, with a score of 9.0, making it more accessible for new users, while Avaya Experience Platform has a lower score of 8.4, indicating a steeper learning curve.
- G2 users highlight that VCC Live offers superior quality of support, scoring 9.1, which reviewers say contributes to a better overall user experience, while Avaya Experience Platform's support quality is rated at 8.2.
- Users on G2 mention that Avaya Experience Platform's omnichannel capabilities are robust, scoring 8.6, but VCC Live's performance in social channels is notably weaker at 7.7, indicating a potential gap in social media integration.
- Reviewers say that VCC Live's workforce management features, particularly agent availability and skills management, are highly rated at 9.2 and 8.8 respectively, while Avaya's scores of 7.7 and 7.3 suggest less effective management tools.
- Users report that Avaya Experience Platform's IVR functionality is rated at 9.1, which reviewers mention is highly customizable, whereas VCC Live's IVR score of 9.2 indicates it may offer more advanced features in this area.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Avaya Experience Platform
No trial information availableVCC Live
No trial information availableRatings
Meets Requirements
8.6
132
8.9
139
Ease of Use
8.4
131
8.9
141
Ease of Setup
7.5
34
8.9
128
Ease of Admin
7.8
33
8.6
116
Quality of Support
8.2
118
9.2
138
Has the product been a good partner in doing business?
7.9
32
9.4
113
Product Direction (% positive)
7.1
129
9.1
134
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.7
6
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
15
|
Verified
9.1
96
|
Verified
8.9
11
7.5
62
|
Verified
8.1
15
|
Verified
7.4
57
|
Verified
7.7
10
8.1
67
|
Verified
8.2
14
|
Verified
8.1
75
|
Verified
Generative AI
Not enough data
6.3
26
Functions
8.6
34
|
Verified
8.9
82
|
Verified
8.9
34
9.0
81
|
Verified
8.9
31
|
Verified
9.0
82
|
Verified
8.8
15
|
Verified
7.5
48
8.1
16
9.0
83
|
Verified
8.9
14
|
Verified
9.3
89
|
Verified
8.9
14
|
Verified
8.6
80
|
Verified
9.3
14
|
Verified
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
8.3
27
|
Verified
8.9
78
|
Verified
8.7
27
|
Verified
9.1
93
|
Verified
8.6
31
|
Verified
8.7
92
|
Verified
8.6
12
|
Verified
9.0
87
|
Verified
8.8
13
|
Verified
8.4
75
|
Verified
Workforce Management
7.7
5
|
Verified
9.1
23
|
Verified
7.3
5
|
Verified
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
9.3
5
|
Verified
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
7.3
5
|
Verified
8.8
22
|
Verified
7.3
5
|
Verified
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
8.7
5
|
Verified
8.9
19
Platform
Not enough data
8.1
31
Not enough data
7.1
25
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.2
39
Not enough data
9.0
38
Generative AI
Not enough data
7.3
15
Workforce Management
Not enough data
9.0
40
Not enough data
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.2
39
Not enough data
8.4
37
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and VCC Live are categorized as Contact Center Workforce and Contact Center
Unique Categories
Avaya Experience Platform is categorized as Speech Analytics and Customer Self-Service
VCC Live is categorized as Auto Dialer and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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