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At a Glance
Market Segments
Enterprise (70.6% of reviews)
Mid-Market (47.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Aspect Unified IP Contact Center
Star Rating
(18)4.3 out of 5
Market Segments
Enterprise (70.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Aspect Unified IP Contact CenterBright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aspect Unified IP Contact Center excels in its IVR capabilities, with a rating of 9.4, making it a strong choice for organizations that prioritize automated customer interactions. In contrast, Bright Pattern also offers robust IVR features but does not match the same level of user satisfaction.
- Reviewers mention that Bright Pattern shines in Ease of Setup with a score of 8.8, significantly higher than Aspect Unified IP Contact Center's 6.5. This makes Bright Pattern a more appealing option for businesses looking for a quick deployment.
- G2 users highlight the superior Quality of Support provided by Bright Pattern, which received a score of 9.1 compared to Aspect's 8.3. This indicates that users may find more reliable assistance and resources when using Bright Pattern.
- Users on G2 report that Aspect Unified IP Contact Center has a strong focus on Campaign Management with a score of 9.0, which is crucial for enterprises managing multiple outreach efforts. Bright Pattern, while effective, does not emphasize this feature as strongly.
- Reviewers say that Bright Pattern's Concurrent Calling feature is rated at 9.5, outperforming Aspect's 8.9. This suggests that Bright Pattern may be better suited for high-volume call environments where managing multiple calls simultaneously is essential.
- Users report that both platforms offer solid Session Routing capabilities, with Aspect scoring 9.0 and Bright Pattern at 9.1. However, Bright Pattern's slight edge indicates a more refined experience in directing customer interactions efficiently.
Pricing
Entry-Level Pricing
Aspect Unified IP Contact Center
No pricing availableBright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Free Trial
Aspect Unified IP Contact Center
No trial information availableBright Pattern
No trial information availableRatings
Meets Requirements
8.6
12
8.8
72
Ease of Use
7.8
12
8.5
74
Ease of Setup
6.5
8
8.8
59
Ease of Admin
7.5
8
8.8
58
Quality of Support
8.3
11
9.1
69
Has the product been a good partner in doing business?
8.3
8
9.2
58
Product Direction (% positive)
9.0
12
8.9
72
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.7
18
Not enough data
8.5
17
Not enough data
7.9
19
Engagement
Not enough data
8.9
16
Not enough data
8.7
18
Not enough data
8.5
16
Performance
Not enough data
8.6
19
Not enough data
8.8
18
Generative AI
Not enough data
8.0
5
Not enough data
8.0
5
Channels
Not enough data
9.0
41
|
Verified
Not enough data
8.7
19
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
8.8
23
|
Verified
Feature Not Available
8.3
31
|
Verified
Generative AI
Not enough data
8.6
7
Functions
9.0
10
|
Verified
9.1
49
|
Verified
9.3
10
|
Verified
9.1
49
|
Verified
8.9
9
|
Verified
9.5
43
|
Verified
Not enough data
9.0
22
|
Verified
Not enough data
9.2
26
|
Verified
Not enough data
9.4
36
|
Verified
Not enough data
8.4
39
|
Verified
Not enough data
8.9
32
|
Verified
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
7
|
Verified
8.6
36
|
Verified
9.1
9
|
Verified
9.2
47
|
Verified
8.5
9
|
Verified
7.9
50
|
Verified
Not enough data
9.0
36
|
Verified
Not enough data
8.4
20
|
Verified
Compliance
Not enough data
9.1
9
Not enough data
8.7
9
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
9.0
8
Not enough data
8.1
6
Integration
Not enough data
8.9
11
Not enough data
8.3
10
Not enough data
7.6
9
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aspect Unified IP Contact Center and Bright Pattern are categorized as Contact Center
Unique Categories
Aspect Unified IP Contact Center is categorized as Outbound Call Tracking, Auto Dialer, Conversational Support, and Customer Self-Service
Bright Pattern is categorized as Call Compliance and Contact Center Quality Assurance
Reviews
Reviewers' Company Size
Aspect Unified IP Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
29.4%
Banking
17.6%
Consumer Services
11.8%
Utilities
5.9%
Telecommunications
5.9%
Other
29.4%
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Alternatives
Discussions
Aspect Unified IP Contact Center has no discussions with answers
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
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