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Compare Alvaria Intelligence Platform and Aspect Workforce 
Featured Products
At a Glance
Market Segments
Enterprise (70.0% of reviews)
Enterprise (63.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Alvaria Intelligence Platform
Star Rating
(10)4.4 out of 5
Market Segments
Enterprise (70.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Alvaria Intelligence PlatformAspect Workforce
Star Rating
(303)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aspect Workforce excels in Shift Scheduling with a score of 9.0, indicating a highly effective tool for managing agent schedules, while Alvaria Cloud's score of 8.1 suggests it may not be as robust in this area.
- Reviewers mention that Aspect Workforce's Agent Self-Service feature scores 9.2, providing agents with a strong level of autonomy, whereas Alvaria Cloud's score of 7.7 indicates a less favorable experience for agents seeking self-service options.
- G2 users highlight that Aspect Workforce's Session Routing functionality is rated at 9.1, showcasing its efficiency in directing calls, while Alvaria Cloud's score of 9.0 is commendable but slightly less impressive in comparison.
- Users on G2 note that Alvaria Cloud outperforms Aspect Workforce in Ease of Setup with a score of 8.1 compared to Aspect's 6.8, suggesting that Alvaria Cloud may be more user-friendly for initial implementation.
- Reviewers mention that Alvaria Cloud has a higher score in Quality of Support at 8.4, compared to Aspect Workforce's 7.8, indicating that users may find better assistance and resources when using Alvaria Cloud.
- Users say that both products have similar Star Ratings of 4.2, but the total number of reviews for Aspect Workforce (252) significantly outweighs Alvaria Cloud's (22), suggesting a more established user base and potentially more reliable feedback for Aspect Workforce.
Pricing
Entry-Level Pricing
Alvaria Intelligence Platform
No pricing availableAspect Workforce
No pricing availableFree Trial
Alvaria Intelligence Platform
No trial information availableAspect Workforce
No trial information availableRatings
Meets Requirements
8.8
8
8.5
257
Ease of Use
8.8
8
7.9
259
Ease of Setup
8.7
5
7.2
165
Ease of Admin
9.0
5
7.5
153
Quality of Support
8.3
7
7.9
242
Has the product been a good partner in doing business?
8.7
5
8.4
149
Product Direction (% positive)
10.0
7
8.5
250
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.9
49
|
Verified
Not enough data
8.2
46
|
Verified
Not enough data
9.0
49
|
Verified
Not enough data
8.9
47
|
Verified
Not enough data
7.6
38
|
Verified
Administration
Not enough data
8.0
48
|
Verified
Not enough data
8.0
48
|
Verified
Not enough data
8.0
47
|
Verified
Not enough data
8.0
48
|
Verified
Not enough data
8.6
49
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contacts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insights
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
9.7
6
Workforce Management Platform Features
Not enough data
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.7
6
Categories
Categories
Shared Categories
Alvaria Intelligence Platform and Aspect Workforce share no categories
Unique Categories
Alvaria Intelligence Platform is categorized as Auto Dialer, Conversational Support, Outbound Call Tracking, Call Center Infrastructure (CCI), Contact Center, and Customer Self-Service
Aspect Workforce is categorized as Contact Center Workforce and Workforce Management
Reviews
Reviewers' Company Size
Alvaria Intelligence Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
30.0%
Retail
20.0%
Transportation/Trucking/Railroad
10.0%
Oil & Energy
10.0%
Hospitality
10.0%
Other
20.0%
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.3%
Alternatives
Discussions
Alvaria Intelligence Platform has no discussions with answers
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
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