# Altify vs Gainsight Customer Success Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gainsight Customer Success excels in user satisfaction, reflected in its higher overall ratings and a robust G2 Score. Users appreciate its **customizability** , allowing teams to tailor the platform to their specific customer success strategies.
- **Users say** that Altify stands out for its **ease of use** , with many finding the interface intuitive and straightforward. This simplicity helps users quickly engage with features like **Relationship and Insight Mapping** , making it a preferred choice for those new to customer revenue optimization tools.
- **Reviewers mention** that Gainsight's focus on **AI-driven insights** and scalable journey orchestration provides significant value, enabling teams to leverage data effectively for customer engagement. This feature is particularly praised for enhancing the overall customer experience.
- **According to verified reviews** , Altify's integration with Salesforce and its **AI-driven insights** are highlighted as key strengths, helping users manage deals more effectively. This integration is a major plus for teams already using Salesforce as their CRM.
- **Users note** that while Gainsight offers a wealth of features, some feel overwhelmed by the platform's complexity and the need for extensive customization. This can lead to a steeper learning curve compared to Altify, which is often described as more user-friendly.
- **Reviewers highlight** that both platforms provide solid support, but Altify edges out slightly with a higher quality of support rating. Users appreciate the responsiveness and helpfulness of Altify's support team, which can be crucial during implementation and ongoing use.



| | Altify | Gainsight Customer Success | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 76 | 1,731 | 
| **Largest Market Segment** | Enterprise (54.9% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | Starting at $20.00 1 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### Altify

Pros:
- Customer Support (3 reviews)
- Account Management (2 reviews)

Cons:
- Not Intuitive (3 reviews)
- Complexity (1 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

---
## Ratings Comparison
| Rating | Altify | Gainsight Customer Success | 
|---|---|---|
  | **Meets Requirements** | 8.4 (66 reviews) | 8.6 (1366 reviews) | 
  | **Ease of Use** | 7.7 (66 reviews) | 8.0 (1436 reviews) | 
  | **Ease of Setup** | 6.8 (41 reviews) | 6.7 (728 reviews) | 
  | **Ease of Admin** | 7.3 (39 reviews) | 6.9 (642 reviews) | 
  | **Quality of Support** | 8.7 (61 reviews) | 8.6 (1202 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (41 reviews) | 9.0 (651 reviews) | 
  | **Product Direction (% positive)** | 8.6 (66 reviews) | 9.2 (1364 reviews) | 

---
## Pricing

### Altify

#### Entry-Level Pricing

Plan: Altify Insights

Price: Starting at $20.00 1 Users Per Month

Description: Upland Altify Insights is a fully configurable, comprehensive solution, native on Salesforce, available for an annual subscription fee. Starting at $20 per user/per month with a minimum 12 month term.

Key Features:
- Altify Insights

[Learn more about Altify](https://www.g2.com/products/altify/reviews)

#### Free Trial

Yes

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Altify** | N/A | N/A |
| **Gainsight Customer Success** | 8.0/10 | 1238 |

#### Customer Information

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.6 (1135 reviews) ✓ Verified | 
| **Customer Monitoring** | Not enough data | 8.5 (1080 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.4 (1074 reviews) ✓ Verified | 
| **Playbooks** | Not enough data | 8.2 (1066 reviews) ✓ Verified | 
| **Customer Segments** | Not enough data | 8.1 (933 reviews) ✓ Verified | 
| **Product Engagement** | Not enough data | 7.9 (920 reviews) ✓ Verified | 
| **Surveys** | Not enough data | 8.0 (947 reviews) ✓ Verified | 

#### Predictions

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Churn Risk** | Not enough data | 8.0 (962 reviews) ✓ Verified | 
| **Upsell Opportunities** | Not enough data | 7.4 (839 reviews) ✓ Verified | 
| **Custom Triggers** | Not enough data | 8.1 (905 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 6.9 (661 reviews) ✓ Verified | 

#### Platform

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.3 (1126 reviews) ✓ Verified | 
| **API & Integrations** | Not enough data | 7.9 (999 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 7.8 (980 reviews) ✓ Verified | 
| **Workflow Capability** | Not enough data | 8.2 (1005 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.1 (1032 reviews) ✓ Verified | 
| **Customization** | Not enough data | 8.1 (1041 reviews) ✓ Verified | 
| **Scalability** | Not enough data | 8.6 (1032 reviews) ✓ Verified | 
| **Data Security** | Not enough data | 8.6 (932 reviews) ✓ Verified | 
| **Performance & Reliability** | Not enough data | 8.4 (1050 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.4 (1021 reviews) ✓ Verified | 

#### Generative AI

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (295 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (298 reviews) | 

#### Agentic AI - Customer Success

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (13 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (14 reviews) | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Altify** | 7.5/10 | 25 |
| **Gainsight Customer Success** | 7.7/10 | 191 |

#### Sales Team

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Flexible Sales Process** | 8.0 (22 reviews) | 7.8 (108 reviews) | 
| **Training Mode** | 7.6 (22 reviews) | Feature Not Available | 
| **Playbooks** | 7.5 (21 reviews) | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Opportunity Identification** | 7.4 (21 reviews) | 7.8 (130 reviews) | 
| **Zero-touch Renewals** | 6.2 (18 reviews) | 6.8 (115 reviews) | 
| **Smart Content** | 6.7 (20 reviews) | 7.6 (108 reviews) | 

#### Mapping

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Multiple Org Charts** | 8.3 (24 reviews) | 7.5 (117 reviews) | 
| **Stakeholder Roles** | 8.5 (24 reviews) | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Altify** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 214 |

#### Analytics

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Net Promoter Score (NPS)** | Not enough data | 8.8 (174 reviews) | 
| **Customer Satisfaction (CSAT) Score** | Not enough data | 8.6 (151 reviews) | 
| **Customer Effort Score (CES)** | Not enough data | 7.9 (123 reviews) | 
| **Gamification** | Not enough data | 6.8 (111 reviews) | 

#### Customization

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Stakeholder Management** | Not enough data | 8.1 (144 reviews) | 
| **Multilanguage Support** | Not enough data | 7.7 (104 reviews) | 
| **Multiple Branding Support** | Not enough data | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | Not enough data | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.0 (47 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Altify** | 5.5/10 | 10 |
| **Gainsight Customer Success** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Revenue History** | Not enough data | Not enough data | 
| **Pipeline Management** | 6.7 (10 reviews) | Not enough data | 
| **Dashboard Analytics** | 6.1 (9 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 4.3 (7 reviews) | Not enough data | 
| **Data Segmentation** | 6.0 (7 reviews) | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Calendar Sync** | 3.8 (7 reviews) | Not enough data | 
| **Email Activity Capture** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Marketing Leads** | 4.8 (7 reviews) | Not enough data | 
| **Contact Capture** | 5.5 (7 reviews) | Not enough data | 

#### Account Management

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Nonengaged Accounts** | 5.4 (8 reviews) | Not enough data | 
| **Account optimization** | 6.5 (8 reviews) | Not enough data | 
| **Historical Patterns** | 5.0 (6 reviews) | Not enough data | 
| **Rep Performance** | 5.6 (8 reviews) | Not enough data | 
| **Account Engagement** | 7.1 (8 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 4.8 (7 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Altify** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 32 |

#### Platform

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Health Score** | Not enough data | 9.5 (28 reviews) | 
| **Customer Profiles** | Not enough data | 10.0 (13 reviews) | 
| **Notifications** | Not enough data | 9.5 (19 reviews) | 

#### Predictions

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Service Quality Assurance** | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | 8.8 (20 reviews) | 
| **Revenue Impact** | Not enough data | 8.6 (15 reviews) | 
| **Artificial Intelligence** | Not enough data | 9.2 (23 reviews) | 
| **Sentiment** | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | 9.4 (22 reviews) | 

#### Generative AI

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (8 reviews) | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Altify** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Altify** | 7.3/10 | 13 |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Data Sourcing** | 6.7 (13 reviews) | Not enough data | 
| **Exporting & Sharing Data** | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 
| **Interactive Dashboards** | 6.7 (13 reviews) | Not enough data | 
| **Data Segmentation** | 6.8 (13 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Lead Scoring** | Not enough data | Not enough data | 
| **Opportunity Scoring** | 8.2 (13 reviews) | Not enough data | 
| **Risk Analysis** | 7.2 (13 reviews) | Not enough data | 
| **Live Forecasting** | Not enough data | Not enough data | 

#### Sales Management

| Feature | Altify | Gainsight Customer Success | 
|---|---|---|
| **Live Pipeline Management** | 7.3 (13 reviews) | Not enough data | 
| **Sales Gamification** | Feature Not Available | Not enough data | 
| **Account-Based Analytics** | 7.2 (13 reviews) | Not enough data | 
| **Activity Tracking** | 8.2 (13 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization)

**Unique to Altify (3):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps)

**Unique to Gainsight Customer Success (3):** [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Altify | Gainsight Customer Success | 
|---|---|---|
| **Small-Business** | 14.1% | 9.0% | 
| **Mid-Market** | 31.0% | 57.9% | 
| **Enterprise** | 54.9% | 33.1% | 

### By Industry

#### Altify

- **Information Technology and Services:** 29.2%
- **Computer Software:** 16.7%
- **Telecommunications:** 11.1%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 4.2%
- **Consulting:** 2.8%
- **Automotive:** 2.8%
- **Internet:** 2.8%
- **Information Services:** 2.8%
- **Health, Wellness and Fitness:** 2.8%
- **Other:** 20.8%

#### Gainsight Customer Success

- **Computer Software:** 38.6%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.2%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

---
## Alternatives

### Alternatives to Altify

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- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)

### Alternatives to Gainsight Customer Success

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- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)

---
## Top Discussions

### Altify

- Title: [What CRM systems do you work with?](https://www.g2.com/discussions/what-crm-systems-do-you-work-with) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Altify is built natively on the Salesforce platform only."
- Title: [What is a CRO Strategy?](https://www.g2.com/discussions/what-is-a-cro-strategy) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "A successful CRO strategy centers around value-focused discussions and behavior where customers see real value. We call this "putting the customer at the..."
- Title: [What is Customer Revenue Optimization?](https://www.g2.com/discussions/what-is-customer-revenue-optimization) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Customer Revenue Optimization (CRO) is the combination of Strategy, Methodology, and Technology enabling the entire Revenue Team to deliver exceptional value..."

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/altify-vs-gainsight-customer-success)