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Compare Altify and Gainsight Customer Success 
Featured Products
At a Glance
Market Segments
Enterprise (54.9% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
Starting at $20.00 1 Users Per Month
No pricing available
Altify
Star Rating
(76)4.2 out of 5
Market Segments
Enterprise (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $20.00 1 Users Per Month
Learn more about AltifyGainsight Customer Success
Star Rating
(1,628)4.5 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Gainsight Customer SuccessSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Success excels in overall user satisfaction, reflected in its higher G2 Score of 81.81 compared to Altify's 40.58. This suggests that users find Gainsight to be a more reliable choice for customer success management.
- Users say that Gainsight's user-friendly interface and advanced features, such as its dashboards for tracking NPS and health scores, significantly enhance their ability to manage customer relationships effectively. In contrast, while Altify is noted for its intuitive design, it has fewer recent reviews, which may indicate less current user engagement.
- Reviewers mention that Gainsight integrates seamlessly with tools like Salesforce, allowing for efficient logging of activities and access to customer information. This integration is vital for daily operations, whereas Altify's integration capabilities, while appreciated, do not receive as much emphasis in user feedback.
- According to verified reviews, both platforms are praised for their ease of use, but Gainsight edges out with a slightly higher rating. Users appreciate how Gainsight simplifies navigation, making it easier to achieve customer-centric goals, while Altify is recognized for its straightforward approach to relationship and insight mapping.
- Users highlight that Altify offers strong AI-driven insights and deal management support, which can be particularly beneficial for sales teams. However, Gainsight's comprehensive features and focus on customer success metrics provide a more rounded solution for businesses looking to enhance their customer engagement strategies.
- Reviewers note that while both products have their strengths, Gainsight's larger user base and higher total number of reviews (1596 vs. Altify's 73) suggest a more established presence in the market, which may lead to more robust community support and resources for users.
Pricing
Entry-Level Pricing
Altify
Altify Insights
Starting at $20.00
1 Users Per Month
Upland Altify Insights is a fully configurable, comprehensive solution, native on Salesforce, available for an annual subscription fee. Starting at $20 per user/per month with a minimum 12 month term.
- Altify Insights
Gainsight Customer Success
No pricing availableFree Trial
Altify
Free Trial is available
Gainsight Customer Success
No trial information availableRatings
Meets Requirements
8.4
66
8.6
1,329
Ease of Use
7.7
66
8.0
1,361
Ease of Setup
6.8
41
6.6
701
Ease of Admin
7.3
39
6.9
625
Quality of Support
8.7
61
8.5
1,132
Has the product been a good partner in doing business?
8.8
41
8.9
635
Product Direction (% positive)
8.6
66
9.2
1,331
Features by Category
Customer Information
Not enough data
8.6
1092
|
Verified
Not enough data
8.5
1046
|
Verified
Not enough data
8.4
1037
|
Verified
Not enough data
8.2
1049
|
Verified
Not enough data
8.1
914
|
Verified
Not enough data
7.9
896
|
Verified
Not enough data
8.0
941
|
Verified
Predictions
Not enough data
8.0
927
|
Verified
Not enough data
7.4
816
|
Verified
Not enough data
8.1
888
|
Verified
Not enough data
6.8
641
|
Verified
Platform
Not enough data
8.2
1090
|
Verified
Not enough data
7.9
956
|
Verified
Not enough data
7.8
961
|
Verified
Not enough data
8.1
965
|
Verified
Not enough data
8.1
1009
|
Verified
Not enough data
8.1
1002
|
Verified
Not enough data
8.5
1006
|
Verified
Not enough data
8.6
916
|
Verified
Not enough data
8.4
1032
|
Verified
Not enough data
8.4
1004
|
Verified
Generative AI
Not enough data
7.0
290
Not enough data
7.1
291
Agentic AI - Customer Success
Not enough data
7.6
14
Not enough data
7.6
13
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
8.1
13
Sales Team
8.0
22
7.8
103
7.6
22
Feature Not Available
7.5
21
8.1
140
Intelligence
7.4
21
7.8
124
6.2
18
6.9
110
6.7
20
7.7
103
Mapping
8.3
24
7.6
112
8.5
24
8.1
124
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
8.8
174
Not enough data
8.6
151
Not enough data
7.9
124
Not enough data
6.8
112
Customization
Not enough data
8.1
145
Not enough data
7.7
105
Not enough data
7.6
103
Not enough data
7.6
98
Generative AI
Not enough data
7.0
47
Not enough data
7.2
49
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Not enough data
6.7
10
Not enough data
6.1
9
Not enough data
4.3
7
Not enough data
6.0
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
CRM Data Enrichment
3.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
4.8
7
Not enough data
5.5
7
Not enough data
Account Management
5.4
8
Not enough data
6.5
8
Not enough data
5.0
6
Not enough data
5.6
8
Not enough data
7.1
8
Not enough data
4.8
7
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
6.7
13
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.7
13
Not enough data
6.8
13
Not enough data
Predictive Analytics
Not enough data
Not enough data
8.2
13
Not enough data
7.2
13
Not enough data
Not enough data
Not enough data
Sales Management
7.3
13
Not enough data
Feature Not Available
Not enough data
7.2
13
Not enough data
8.2
13
Not enough data
Categories
Categories
Shared Categories
Altify and Gainsight Customer Success are categorized as Customer Revenue Optimization
Unique Categories
Altify is categorized as Revenue Operations & Intelligence (RO&I), Sales Analytics, and Salesforce AppExchange Apps
Gainsight Customer Success is categorized as Experience Management and Customer Success
Reviews
Reviewers' Company Size
Altify
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Success
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
29.2%
Computer Software
16.7%
Telecommunications
11.1%
Financial Services
4.2%
Computer & Network Security
4.2%
Other
34.7%
Computer Software
39.0%
Information Technology and Services
20.2%
Marketing and Advertising
3.8%
Telecommunications
3.7%
Computer & Network Security
3.4%
Other
29.9%
Discussions
What is Customer Revenue Optimization?
1 Comment
Official Response from Altify
Customer Revenue Optimization (CRO) is the combination of Strategy, Methodology, and Technology enabling the entire Revenue Team to deliver exceptional value...Read more
What is a CRO Strategy?
1 Comment
Official Response from Altify
A successful CRO strategy centers around value-focused discussions and behavior where customers see real value. We call this "putting the customer at the...Read more
What CRM systems do you work with?
1 Comment
Official Response from Altify
Altify is built natively on the Salesforce platform only.Read more
How do we import notes from our previous history of customer data into gainsites newsfeed
2 Comments
KM
You can create a custom field on the Company object and write a rule to update that value. If you make this an editable rich text field, you can then make...Read more
What is Gainsight used for?
2 Comments
NS
Organizing information about customers to help those managing the account to document progress.Read more
What is Gainsight PX?
2 Comments
JD
Gainsight PX (Product Experience) allows you to target end users with engagements and guides based on usage analytics and other data, driving product...Read more
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