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Compare Alida and Medallia Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (61.9% of reviews)
Enterprise (65.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Alida
Star Rating
(128)4.4 out of 5
Market Segments
Enterprise (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AlidaMedallia Customer Experience
Star Rating
(170)4.5 out of 5
Market Segments
Enterprise (65.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about Medallia Customer ExperienceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Customer Experience excels in providing instant actionable feedback, allowing users to implement changes quickly. This feature is particularly beneficial for teams looking to measure customer experience effectively and share personalized dashboards across the organization.
- Users say that Alida offers an easy-to-use platform with a focus on continuous improvement, as it frequently adds new features. Reviewers appreciate the platform's capabilities for panel management, which simplifies the research process significantly.
- According to verified reviews, Medallia's strength lies in its ability to tie customer sentiment to specific marketing campaigns, enabling teams to sift through feedback by channel and assess the effectiveness of their efforts. This level of detail is a standout feature for marketing professionals.
- Reviewers mention that while Alida provides outstanding customer service and tech support, it faces challenges in certain areas like gamification and vertical-specific solutions, which may limit its appeal for users seeking more specialized features.
- Users highlight that Medallia's overall user satisfaction is reflected in its higher G2 Score, indicating a more favorable experience compared to Alida. This is supported by feedback praising Medallia's Agile Research platform for ad hoc and market research needs.
- G2 reviewers note that while Alida has a strong focus on customer support and ease of use, Medallia's comprehensive features and higher ratings in areas like customer satisfaction and product direction suggest it may be a better fit for organizations looking for a robust experience management solution.
Pricing
Entry-Level Pricing
Alida
No pricing availableMedallia Customer Experience
Medallia Experience Cloud
Contact Us
Per Year
- Medallia Experience Cloud
Free Trial
Alida
No trial information availableMedallia Customer Experience
Free Trial is available
Ratings
Meets Requirements
8.3
110
8.7
130
Ease of Use
8.3
111
8.6
140
Ease of Setup
8.6
67
7.2
98
Ease of Admin
8.6
62
7.7
75
Quality of Support
9.1
110
8.5
113
Has the product been a good partner in doing business?
9.1
65
8.6
78
Product Direction (% positive)
8.9
109
9.5
125
Features by Category
User Response Methods
9.1
33
Not enough data
6.2
27
Not enough data
5.7
27
Not enough data
7.0
28
Not enough data
8.2
30
Not enough data
Participant Selection
6.1
27
Not enough data
4.4
24
Not enough data
5.2
25
Not enough data
6.6
28
Not enough data
Insights
8.0
30
Not enough data
6.1
28
Not enough data
6.0
27
Not enough data
Generative AI
4.0
27
Not enough data
Analytics
8.6
37
9.4
51
8.3
30
9.2
51
7.6
30
8.7
46
4.6
30
5.9
41
Customization
7.6
35
8.3
46
6.3
27
7.9
45
7.6
32
8.5
43
6.9
25
8.5
39
Generative AI
Feature Not Available
6.5
21
4.8
21
6.5
22
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
43
Not enough data
8.4
40
Not enough data
8.4
48
Feedback Analysis
Not enough data
8.0
46
Not enough data
8.3
45
Not enough data
9.3
44
Feedback Sources
Not enough data
8.3
37
Not enough data
9.1
43
Not enough data
7.1
34
Not enough data
8.1
37
Generative AI
Not enough data
6.7
20
Not enough data
6.6
22
Categories
Categories
Shared Categories
Alida and Medallia Customer Experience are categorized as Experience Management
Unique Categories
Alida is categorized as User Research
Medallia Customer Experience is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
Alida
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
11.9%
Hospital & Health Care
10.3%
Market Research
7.1%
Utilities
6.3%
Broadcast Media
5.6%
Other
58.7%
Hospitality
14.5%
Financial Services
10.2%
Information Technology and Services
7.8%
Telecommunications
6.0%
Retail
6.0%
Other
55.4%
Alternatives
Discussions
What does Alida do?
1 Comment
DG
Alida provides a customer experience management platform and partners with us to ensure we're engaging with and listening to our customers. They've recently...Read more
Alida has no more discussions with answers
Medallia Customer Experience has no discussions with answers
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