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At a Glance
Market Segments
Enterprise (68.7% of reviews)
Enterprise (53.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aisera
Star Rating
(147)4.4 out of 5
Market Segments
Enterprise (68.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AiseraGlean
Star Rating
(140)4.7 out of 5
Market Segments
Enterprise (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GleanSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Aisera excels in its Federated Search feature, scoring a remarkable 9.5, which allows for seamless access to information across multiple sources. In contrast, Glean, while strong, scores slightly lower at 8.9, indicating that Aisera may provide a more comprehensive search experience.
- Reviewers mention that Glean shines in Ease of Use, achieving a score of 9.5 compared to Aisera's 8.5. This suggests that Glean may offer a more intuitive interface, making it easier for users to navigate and utilize its features effectively.
- G2 users highlight Aisera's superior Quality of Support, with a score of 9.0, which is slightly lower than Glean's 9.2. However, both products are noted for their responsive customer service, indicating that users can expect good support from either option.
- Users on G2 report that Aisera's Artificial Intelligence capabilities, scoring 8.9, are robust, particularly in automating responses and enhancing user interactions. Glean, while also strong in AI with a score of 8.0, may not offer the same level of sophistication in this area.
- Reviewers mention that Glean's Integrations feature is highly rated at 8.8, allowing for seamless connectivity with other tools. Aisera, with a score of 9.0, also performs well, but Glean's user feedback suggests it may have a slight edge in terms of the variety and ease of integrations available.
- Users say that Aisera's Automation capabilities, particularly in Ticket Resolution, are impressive, scoring 8.3. Glean's automation features are also effective, but Aisera's users report a more streamlined process for handling support tickets, which can significantly enhance operational efficiency.
Pricing
Entry-Level Pricing
Aisera
No pricing availableGlean
No pricing availableFree Trial
Aisera
No trial information availableGlean
No trial information availableRatings
Meets Requirements
8.5
117
9.2
103
Ease of Use
8.4
121
9.5
108
Ease of Setup
8.0
91
8.7
15
Ease of Admin
8.1
90
8.7
10
Quality of Support
8.9
117
9.2
61
Has the product been a good partner in doing business?
8.9
89
9.3
10
Product Direction (% positive)
9.2
116
9.3
100
Features by Category
Administration
7.8
12
Not enough data
8.1
12
Not enough data
8.5
19
Not enough data
Service Desk
8.8
18
Not enough data
8.4
17
Not enough data
8.3
18
Not enough data
Management
8.4
19
Not enough data
8.8
20
Not enough data
8.6
16
Not enough data
7.9
13
Not enough data
7.7
13
Not enough data
Functionality
8.8
18
Not enough data
7.9
18
Not enough data
7.2
15
Not enough data
8.3
17
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Issue Resolution
8.8
7
Not enough data
8.8
7
Not enough data
9.5
7
Not enough data
Management
9.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Generative AI
8.9
6
Not enough data
9.4
6
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compatibility
Not enough data
9.5
74
Not enough data
9.0
72
Not enough data
8.2
37
Agentic AI - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries
Not enough data
8.2
73
Not enough data
8.9
59
Not enough data
8.0
64
Not enough data
8.7
65
Not enough data
8.6
59
AI powered search - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
8.3
67
Not enough data
8.6
56
Not enough data
9.0
73
Compatibility - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Search Queries - Enterprise Search Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.3
33
Not enough data
8.3
31
Not enough data
8.1
33
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
30
Not enough data
8.6
32
Not enough data
8.4
28
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
8.7
9
Not enough data
7.8
6
Not enough data
9.0
8
Not enough data
Automation
8.8
7
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
Artificial Intelligence
8.8
7
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
Generative AI
8.8
16
Not enough data
Self-Service Experience
8.4
55
Not enough data
8.3
52
Not enough data
Feature Not Available
Not enough data
8.2
37
Not enough data
8.6
49
Not enough data
Self-Service Platform
8.6
50
Not enough data
8.4
54
Not enough data
8.0
52
Not enough data
8.5
52
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational Automation - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Task Automation - AI Agents for HR
Not enough data
Not enough data
Predictive Analytics - AI Agents for HR
Not enough data
Not enough data
Compliance & Policy - AI Agents for HR
Not enough data
Not enough data
Multi‑System Integration - AI Agents for HR
Not enough data
Not enough data
Proactive Intervention - AI Agents for HR
Not enough data
Not enough data
Agent Governance - AI Agents for HR
Not enough data
Not enough data
Talent Acquisition & Recruitment - AI Agents for HR
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aisera and Glean are categorized as Enterprise Search Software
Reviews
Reviewers' Company Size
Aisera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glean
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
21.6%
Computer Software
12.7%
Financial Services
9.0%
Retail
8.2%
Telecommunications
7.5%
Other
41.0%
Computer Software
49.3%
Information Technology and Services
25.4%
Financial Services
6.0%
Computer & Network Security
4.5%
Automotive
3.0%
Other
11.9%
Discussions
What is Aisera used for?
1 Comment
JO
It leverages artificial intelligence, natural language processing (NLP), and machine learning to provide self-service solutions, streamline workflows, and...Read more
What do you recommend for companies considering Aisera for AI-powered customer support?
1 Comment
AR
Aisera is a strong enterprise-grade option for AI-powered customer support, offering deep integrations, security compliance, and proven ROI, though it...Read more
Aisera has no more discussions with answers
Glean has no discussions with answers
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