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At a Glance
Market Segments
Small-Business (77.5% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$0 per month
No pricing available
Agile CRM
Star Rating
(355)4.0 out of 5
Market Segments
Small-Business (77.5% of reviews)
Entry-Level Pricing
$0 per month
Browse all 4 pricing plansUser.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Agile CRM excels in its Ease of Setup with a score of 7.8, making it a favorable choice for small businesses looking for a quick implementation. In contrast, User.com shines with a higher score of 8.5, indicating a more streamlined setup process that users appreciate.
- Reviewers mention that User.com offers superior Email Marketing capabilities, particularly in Building and Personalizing Emails (9.0) and Sending Outbound Emails (8.8), which are crucial for effective campaigns. Agile CRM, while functional, scores lower in these areas (7.4 and 7.1 respectively), suggesting it may not meet the needs of users focused on advanced email marketing.
- G2 users highlight User.com’s robust Lead Management features, particularly in Lead Nurturing (9.0) and Online Behavior Tracking (9.2), which provide deeper insights into customer interactions. Agile CRM, with scores of 7.1 and 7.4, may not offer the same level of detail, potentially limiting its effectiveness for users prioritizing lead engagement.
- Users on G2 report that User.com’s Customer Support is notably superior, with a score of 9.6 for its Customer Support Portal and 8.9 for its Knowledge Base. Agile CRM, on the other hand, scores lower in these areas (6.4 and 6.3), indicating that users may find it less helpful when seeking assistance.
- Reviewers say that User.com excels in Analytics, particularly in Marketing ROI Analytics (9.7) and Campaign Performance, providing users with valuable insights to optimize their marketing strategies. Agile CRM's lower scores in these analytics features suggest it may not deliver the same depth of reporting.
- Users report that Agile CRM offers a competitive advantage in Sales Force Automation with a score of 7.7 for Contact & Account Management, which is essential for managing customer relationships. However, User.com’s higher score of 8.5 in Opportunity & Pipeline Management indicates a more comprehensive approach to sales processes, which may appeal to users focused on sales efficiency.
Pricing
Entry-Level Pricing
Agile CRM
Free
$0
per month
For 10 Users
- 1000 Contacts & Companies
- Custom Data Fields
- Lead Scoring
User.com
No pricing availableFree Trial
Agile CRM
Free Trial is available
User.com
Free Trial is available
Ratings
Meets Requirements
8.1
314
8.2
40
Ease of Use
8.1
313
8.5
40
Ease of Setup
7.8
167
8.5
19
Ease of Admin
8.1
162
9.2
17
Quality of Support
7.9
307
8.7
38
Has the product been a good partner in doing business?
8.0
161
8.3
17
Product Direction (% positive)
7.6
310
8.7
36
Features by Category
Sales Force Automation
7.8
32
|
Verified
6.9
8
|
Verified
7.5
28
Feature Not Available
7.4
31
|
Verified
8.1
8
|
Verified
7.6
33
|
Verified
8.5
8
|
Verified
7.1
29
|
Verified
Not enough data
7.1
28
|
Verified
8.6
6
|
Verified
7.4
29
|
Verified
6.4
6
|
Verified
7.0
27
|
Verified
6.7
5
|
Verified
7.5
29
|
Verified
7.2
6
|
Verified
Marketing Automation
7.0
32
|
Verified
8.6
7
|
Verified
7.7
30
|
Verified
8.3
8
|
Verified
7.1
33
|
Verified
9.0
8
|
Verified
6.6
31
|
Verified
9.7
5
|
Verified
Customer Support
6.9
31
|
Verified
7.5
8
|
Verified
6.5
32
|
Verified
9.0
8
|
Verified
6.5
32
|
Verified
8.3
9
|
Verified
6.2
31
|
Verified
7.2
6
|
Verified
6.9
30
|
Verified
7.6
7
|
Verified
Reporting & Analytics
7.1
29
|
Verified
7.1
8
|
Verified
7.0
32
|
Verified
7.6
9
|
Verified
6.8
28
|
Verified
7.4
7
|
Verified
Mobile & Social
7.8
25
|
Verified
7.8
6
8.4
24
|
Verified
7.5
6
7.8
24
|
Verified
Not enough data
Platform
7.4
11
|
Verified
Not enough data
7.5
10
|
Verified
9.3
5
|
Verified
7.5
12
|
Verified
9.4
6
|
Verified
8.1
7
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
7.8
10
|
Verified
Not enough data
6.9
12
|
Verified
7.2
6
|
Verified
8.1
8
|
Verified
Not enough data
Integration
8.0
11
|
Verified
8.6
6
|
Verified
7.3
11
|
Verified
7.8
6
|
Verified
7.8
10
|
Verified
7.2
6
|
Verified
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
7.4
21
|
Verified
9.0
10
|
Verified
7.1
21
|
Verified
8.8
8
|
Verified
6.7
21
|
Verified
8.5
9
|
Verified
7.5
21
|
Verified
8.3
8
|
Verified
Online Marketing
7.5
20
|
Verified
9.2
6
|
Verified
8.0
19
|
Verified
8.9
6
|
Verified
7.8
17
|
Verified
8.9
6
|
Verified
7.5
18
|
Verified
9.2
6
|
Verified
7.7
17
|
Verified
8.9
6
Lead Management
7.9
21
|
Verified
9.2
6
|
Verified
7.5
20
|
Verified
9.3
5
|
Verified
7.2
19
|
Verified
8.1
7
|
Verified
7.8
20
|
Verified
8.1
6
|
Verified
7.1
21
|
Verified
8.5
8
|
Verified
7.4
20
|
Verified
9.2
6
|
Verified
8.1
20
|
Verified
9.7
5
|
Verified
7.9
20
|
Verified
9.2
8
|
Verified
Campaign Management
7.9
21
|
Verified
8.1
8
|
Verified
8.2
19
|
Verified
7.1
7
8.3
19
|
Verified
7.9
8
|
Verified
8.5
18
6.7
6
Social
8.0
17
|
Verified
8.6
7
8.4
17
|
Verified
8.3
8
|
Verified
8.8
17
|
Verified
9.2
8
|
Verified
8.4
17
|
Verified
8.8
8
|
Verified
8.0
17
|
Verified
8.8
7
Reporting & Analytics
8.6
20
|
Verified
7.7
8
|
Verified
8.9
19
|
Verified
9.0
8
|
Verified
7.7
18
|
Verified
9.4
6
|
Verified
8.7
19
|
Verified
9.4
6
|
Verified
8.0
18
|
Verified
8.7
5
Platform
8.0
5
|
Verified
Not enough data
8.3
5
|
Verified
9.0
5
|
Verified
8.0
5
|
Verified
9.3
5
|
Verified
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
8.3
5
|
Verified
Not enough data
7.7
5
|
Verified
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
7.7
5
|
Verified
7.8
6
|
Verified
8.3
5
|
Verified
7.5
6
|
Verified
8.0
5
|
Verified
8.0
5
|
Verified
Ticket and Case Management
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.5
10
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
10
|
Verified
Not enough data
8.2
10
|
Verified
Not enough data
8.0
10
|
Verified
Not enough data
7.5
10
|
Verified
Not enough data
7.8
9
|
Verified
Not enough data
Platform
6.3
5
Not enough data
7.8
6
|
Verified
9.3
5
|
Verified
8.0
5
|
Verified
Not enough data
8.0
5
|
Verified
Not enough data
7.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design and Customization
8.3
5
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
8.3
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
7.3
5
Not enough data
Not enough data
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Vulnerability Scanner
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
9.0
8
|
Verified
9.4
6
|
Verified
9.0
8
|
Verified
9.4
6
|
Verified
8.5
8
|
Verified
8.6
7
|
Verified
8.1
7
|
Verified
9.7
5
|
Verified
8.6
6
Not enough data
Internal Use
7.8
6
|
Verified
9.3
5
|
Verified
8.5
8
|
Verified
8.9
6
|
Verified
9.2
8
8.1
6
|
Verified
8.3
8
|
Verified
7.9
7
|
Verified
9.0
8
|
Verified
7.5
8
|
Verified
8.3
7
|
Verified
7.6
7
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.2
18
Not enough data
6.8
18
Not enough data
7.5
17
Not enough data
Customizations
6.8
17
Not enough data
7.4
17
Not enough data
7.8
17
Not enough data
7.1
16
Not enough data
6.9
17
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agile CRM and User.com are categorized as Marketing Automation, Live Chat, and CRM
Unique Categories
Agile CRM is categorized as Landing Page Builders, Pop-Up Builder, Email Tracking, Help Desk, and Online Form Builder
User.com is categorized as Visitor Identification and Push Notification
Reviews
Reviewers' Company Size
Agile CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
14.9%
Information Technology and Services
13.2%
Computer Software
6.9%
Financial Services
4.6%
Internet
4.3%
Other
56.0%
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Alternatives
Discussions
Any power users who are making Agile deliver ?
1 Comment
JJ
I used to find it great, but we are moving away to One Page CRM for managing prospects and leads, and Woodpecker for cold email.
Could you use tags to...Read more
Why are you tear down their state-of-the-art product?
1 Comment
AM
They keep pushing their new product, and AgileCRM is not being maintained. Campaigns are not working and no one is fixing it. We are looking to switch.Read more
What is Agile CRM used for?
1 Comment
B
Agile CRM is a type of customer relationship management software that aims to improve and simplify different areas of managing and interacting with...Read more
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
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