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At a Glance
Market Segments
Mid-Market (63.8% of reviews)
Small-Business (50.0% of reviews)
Entry-Level Pricing
No pricing available
$50 per month
Ada
Star Rating
(169)4.6 out of 5
Market Segments
Mid-Market (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AdaChatBot
Star Rating
(24)4.5 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
$50 per month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Ada excels in its Natural Language Understanding (NLU) with a score of 8.1, while ChatBot, although strong, has a slightly lower score, indicating that Ada may provide a more nuanced understanding of user queries.
- Reviewers mention that Ada's Quality of Support is rated at 9.4, which is higher than ChatBot's 9.1, suggesting that users may find Ada's customer service more responsive and helpful.
- G2 users highlight that Ada's Customization features score 8.7, allowing for more tailored user experiences, whereas ChatBot's customization options, while good, are rated lower at 8.5, indicating less flexibility.
- Users on G2 say that Ada's Conversational Platform offers superior Contextual Engagement with a score of 9.0, compared to ChatBot's 8.2, which may lead to more meaningful interactions with customers.
- Reviewers mention that Ada's Automation capabilities, particularly in Customer Interaction Automation, are rated highly, suggesting a more efficient handling of customer queries compared to ChatBot.
- Users report that Ada's Integration capabilities are rated at 8.1, which is lower than ChatBot's 8.4, indicating that ChatBot may offer a more seamless experience when connecting with other software tools.
Pricing
Entry-Level Pricing
Ada
No pricing availableChatBot
Starter
$50
per month
For small companies.
- 1000 chats/mo included, then $0.01/chat
- 1 active chatbot
- Unlimited number of stories
Free Trial
Ada
No trial information availableChatBot
Free Trial is available
Ratings
Meets Requirements
8.7
130
9.2
20
Ease of Use
8.9
133
9.3
20
Ease of Setup
8.6
117
8.8
12
Ease of Admin
8.8
121
8.7
10
Quality of Support
9.4
130
9.0
19
Has the product been a good partner in doing business?
9.4
120
9.4
8
Product Direction (% positive)
9.3
127
10.0
18
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
7.7
5
Not enough data
8.0
5
Not enough data
Interaction
7.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
7.3
5
Not enough data
6.3
5
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
7.7
5
Not enough data
7.7
5
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
7.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Agentic AI - AI Chatbots
6.7
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
5
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.2
12
Not enough data
8.5
13
Not enough data
8.1
12
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
10
Not enough data
8.1
12
Not enough data
8.7
10
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.6
69
9.0
5
8.7
63
8.7
5
9.1
68
8.0
5
8.6
66
8.7
5
8.0
56
8.0
5
Platform
8.9
60
9.3
5
8.4
62
9.0
5
8.6
63
7.7
5
7.7
68
8.3
5
7.7
49
7.0
5
8.7
59
7.7
5
8.6
66
8.3
5
Generative AI
8.3
9
Not enough data
7.6
9
Not enough data
Conversational Platform
9.1
18
Not enough data
8.3
12
Not enough data
9.0
14
Not enough data
8.3
11
Not enough data
Support Automation
8.6
15
Not enough data
8.7
18
Not enough data
8.8
17
Not enough data
9.0
18
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
9.4
6
Not enough data
Channel
9.2
6
Not enough data
9.0
5
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
Generative AI
8.9
6
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Customer Support
9.5
7
Not enough data
6.9
7
Not enough data
9.0
8
Not enough data
Automation
8.3
8
Not enough data
8.3
8
Not enough data
7.5
8
Not enough data
Artificial Intelligence
7.7
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.5
8
Not enough data
Self-Service Experience
8.5
75
Not enough data
8.3
72
Not enough data
8.1
50
Not enough data
7.8
26
Not enough data
8.3
31
Not enough data
Self-Service Platform
8.7
30
Not enough data
8.5
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
Agentic AI - Customer Self-Service
7.2
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.6
6
Not enough data
5.3
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.3
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
5.2
8
Not enough data
7.3
8
Not enough data
8.5
9
Not enough data
8.2
10
Not enough data
Automation
8.3
10
Not enough data
8.0
9
Not enough data
5.0
8
Not enough data
Autonomy
6.9
8
Not enough data
7.7
8
Not enough data
7.6
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ada and ChatBot are categorized as Chatbots and AI Chatbots
Unique Categories
Ada is categorized as Conversational Commerce Platforms, AI Customer Support Agents, Customer Service Automation, Conversational Support, Customer Self-Service, AI Agents For Business Operations, Multilingual Customer Support, Digital Customer Service Platforms, Social Customer Service, AI Voice Assistants, Customer Communications Management, and Conversational Marketing
ChatBot is categorized as Bot Platforms
Reviews
Reviewers' Company Size
Ada
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ChatBot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
15.3%
Telecommunications
8.6%
Information Technology and Services
6.1%
Consumer Services
6.1%
Retail
5.5%
Other
58.3%
Information Technology and Services
18.2%
Retail
13.6%
Internet
13.6%
Financial Services
13.6%
Computer Software
13.6%
Other
27.3%
Alternatives
Discussions
What is Ada used for?
1 Comment
A
Customer Service. Answering Basic FAQ and performing self service automation.Read more
Ada has no more discussions with answers
ChatBot has no discussions with answers
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