Compare 3CX and Sangoma Unified Communications Platform 
Featured Products
At a Glance
Market Segments
Mid-Market (54.9% of reviews)
Small-Business (50.2% of reviews)
Entry-Level Pricing
Free 10 Users
Starting at $17.99 1 User per month
3CX
Star Rating
(534)4.4 out of 5
Market Segments
Mid-Market (54.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 3 pricing plansSangoma Unified Communications Platform
Star Rating
(254)4.2 out of 5
Market Segments
Small-Business (50.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $17.99 1 User per month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that 3CX excels in ease of management and configuration, with users appreciating its intuitive interface that centralizes all features, making communication streamlined for teams. In contrast, while Sangoma Unified Communications Platform offers a comprehensive suite of tools, some users find it less intuitive, which can lead to a steeper learning curve.
- Users say that 3CX's user-friendliness is a standout feature, with distinct versions for both desktop and mobile, allowing for easy access and setup. Sangoma, while effective in integrating various communication channels, may require more effort to navigate, as noted by users who appreciate the seamless experience but still mention the need for better usability.
- According to verified reviews, 3CX shines in call management, receiving high praise for its reliability and features that ensure users never miss a call. Sangoma also performs well in this area, but users highlight that its call management features could benefit from further enhancements to match the level of 3CX.
- Reviewers mention that Sangoma Unified Communications Platform is particularly strong in integrating multiple communication methods, such as video, voice, and messaging, which allows teams to stay connected effortlessly. However, 3CX also offers similar capabilities, and users appreciate its ability to keep everything centralized, which can enhance productivity.
- Users highlight that 3CX's automatic call features significantly improve user experience, ensuring that calls are never missed. Sangoma's features are robust, but some users feel that the automatic functionalities could be more responsive, which may affect day-to-day operations.
- G2 reviewers note that while both platforms have strong support systems, Sangoma receives slightly higher marks for quality of support, with users feeling well-supported in their business communications. In comparison, 3CX's support is seen as adequate but not as highly rated, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
3CX
3CX SMB
Free
10 Users
Free for up to 10 users.
- Next-gen phone system
- Bring your own SIP Trunk
- WFH: remote-enable teams
Sangoma Unified Communications Platform
Cloud
Starting at $17.99
1 User per month
Sangoma UC Cloud is purpose-built for businesses with limited IT resources that need a fast, reliable, and fully supported communications solution. With white-glove onboarding and 24/7 support, you’ll be up and running quickly—and backed for the long term.
Every user gets a complete collaboration suite with voice, video, and chat, accessible on browser, desktop, and mobile. Our intuitive interface makes managing users and routing calls simple, while the platform scales effortlessly as your business grows. Flexible cloud pricing—including volume discounts of up to 33%—keeps costs aligned with your clients’ needs.
*Pricing based on 5-year commitment
- DID, Unlimited Calling, SMS, e911
- Ring groups, IVR auto attendants, call parking, forwarding, transferring, and more
- Integrated fully-featured softphone, AI call and meeting summaries, unlimited one-to-one messaging, visual voicemail, and more
Free Trial
3CX
Free Trial is available
Sangoma Unified Communications Platform
Free Trial is available
Ratings
Meets Requirements
8.9
359
9.0
231
Ease of Use
9.0
366
8.5
232
Ease of Setup
8.8
246
8.2
194
Ease of Admin
9.0
229
8.6
195
Quality of Support
7.9
327
8.7
224
Has the product been a good partner in doing business?
8.6
218
8.8
191
Product Direction (% positive)
8.4
361
7.6
233
Features by Category
Channels
9.4
135
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
96
|
Verified
Not enough data
7.3
70
Not enough data
Feature Not Available
Not enough data
Generative AI
7.1
25
Not enough data
Functions
8.9
182
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
8.9
186
|
Verified
Not enough data
Feature Not Available
Not enough data
8.2
95
Not enough data
9.1
119
Not enough data
8.8
100
Not enough data
8.5
97
|
Verified
Not enough data
Agentic AI - Contact Center
6.7
15
Not enough data
7.0
18
Not enough data
7.1
14
Not enough data
7.3
14
Not enough data
Administrative
8.3
151
|
Verified
Not enough data
9.0
181
|
Verified
Not enough data
8.4
187
|
Verified
Not enough data
9.0
116
Not enough data
8.3
105
|
Verified
Not enough data
Collaboration Tools
8.8
69
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
9.0
34
Not enough data
9.2
39
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
Meeting Coordination
8.4
72
|
Verified
Not enough data
9.1
68
|
Verified
Not enough data
9.2
70
|
Verified
Not enough data
8.9
42
|
Verified
Not enough data
Software Type
9.0
83
|
Verified
Not enough data
9.3
46
|
Verified
Not enough data
9.2
43
|
Verified
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.7
41
Not enough data
8.9
49
Not enough data
9.1
47
Not enough data
8.9
50
Not enough data
9.0
48
Not enough data
9.2
43
Not enough data
9.1
47
Not enough data
Generative AI
7.0
15
Not enough data
Workforce Management
9.2
49
Not enough data
8.7
48
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.1
50
Not enough data
8.6
49
Not enough data
Generative AI
6.7
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
Communication
9.3
38
Not enough data
9.3
39
Not enough data
Feature Not Available
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Internal Use
8.9
44
Not enough data
8.9
38
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.9
37
Not enough data
9.0
35
Not enough data
Basic Communication - Cloud PBX
9.7
25
Not enough data
8.9
22
Not enough data
9.7
22
Not enough data
8.4
23
Not enough data
9.7
24
Not enough data
9.8
24
Not enough data
Advanced Features - Cloud PBX
8.6
21
Not enough data
7.7
22
Not enough data
8.0
23
Not enough data
7.1
22
Not enough data
Platform Basics - VoIP Providers
9.4
20
Not enough data
9.6
20
Not enough data
8.5
20
Not enough data
9.1
20
Not enough data
9.2
20
Not enough data
9.3
20
Not enough data
Basic Communication
9.5
192
|
Verified
9.3
192
|
Verified
8.4
133
|
Verified
8.3
27
|
Verified
8.3
133
|
Verified
7.6
50
|
Verified
8.2
118
|
Verified
7.5
24
|
Verified
8.8
173
|
Verified
8.9
159
|
Verified
9.5
185
|
Verified
9.5
182
|
Verified
Agentic AI - VoIP Providers
6.5
10
Feature Not Available
8.0
9
Not enough data
7.2
9
Not enough data
7.2
9
Feature Not Available
Access
8.5
118
|
Verified
7.9
73
|
Verified
8.5
155
|
Verified
8.2
103
|
Verified
8.4
165
|
Verified
8.3
65
Advanced Features
8.5
172
|
Verified
8.5
181
|
Verified
9.0
162
|
Verified
8.8
151
|
Verified
Feature Not Available
9.1
142
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.7
24
|
Verified
Not enough data
9.1
23
|
Verified
Not enough data
Features
9.5
24
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
19
|
Verified
Not enough data
9.4
28
|
Verified
Not enough data
8.6
27
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
3CX and Sangoma Unified Communications Platform are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
3CX is categorized as Live Chat, Contact Center, Video Conferencing, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Sangoma Unified Communications Platform has no unique categories
Reviews
Reviewers' Company Size
3CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sangoma Unified Communications Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.0%
Hospital & Health Care
5.5%
Education Management
5.3%
Telecommunications
5.0%
Construction
4.3%
Other
69.9%
Hospital & Health Care
7.5%
Health, Wellness and Fitness
5.0%
Financial Services
5.0%
Non-Profit Organization Management
4.6%
Insurance
4.6%
Other
73.4%
Alternatives
Discussions
Getting STUN setup for remote employees has been a challenge during this COVID-19 pandemic.
2 Comments
NA
Hello Tim,
Thank you for your question. As this is a technical issue, I would advise you to open a support ticket with our team, which is available for...Read more
How do I integrate 3CX to my CRM
2 Comments
TC
I suggest you dig into the 3cx support documents. There are a number of different CRM platforms which have easy integration with 3cx. I know I have one...Read more
Is it possible to integrate more software with this (API)?
1 Comment
NA
Thank you for your comment regarding the integration capabilities of 3CX. We are continuously adding more features & functionality to enhance our product and...Read more
Sangoma Unified Communications Platform has no discussions with answers
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