ConnectWise Automate
ConnectWise Automate, formerly LabTech, is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting https://www.connectwise.com/software/automate or calling 877-522-8323.
Average Rating: 4.1/5.0
Total Reviews: 133
How Do G2 Users Rate ConnectWise Automate?
- Ease of Admin: 7.2/10 (Category avg: 8.9/10)
- Device Management: 9.4/10 (Category avg: 9.3/10)
- Service Management: 8.8/10 (Category avg: 8.5/10)
- Remote Monitoring: 9.4/10 (Category avg: 9.3/10)
Who Is the Company Behind ConnectWise Automate?
- Seller: ConnectWise
- Year Founded: 1982
- HQ Location: Tampa, FL
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Twitter: @ConnectWise
14,926 Twitter followers -
LinkedIn® Page: www.linkedin.com
3,401 employees on LinkedIn® - Phone: 800-671-6898
Who Uses This Product?
- Top Industries: Information Technology and Services, Computer & Network Security
- Company Size: 66% Small, 32% Medium
What Do G2 Reviewers Say About ConnectWise Automate?
AI-generated summary from verified user reviews
Pros
- Users value the customization and comprehensive features of ConnectWise Automate, enhancing their remote management experience.
- Users love the convenient all-in-one asset management solution, finding it easy to implement and use daily.
- Users value the customization capabilities of ConnectWise Automate, enhancing efficiency in managing numerous machines.
- Users value the alert system in ConnectWise Automate, which efficiently manages ticket SLAs and updates.
- Users appreciate the excellent customer support of ConnectWise Automate, which enhances their experience with the product.
Cons
- Users find that the initial setup is time-consuming and requires strong admin oversight for optimal use.
- Users feel the dated UI and lack of ease of use hinder their experience with ConnectWise Automate.
- Users report that the agent reliability can be inconsistent, causing delays during reinstallation processes.
- Users experience intermittent connection issues or site downtime, impacting their overall satisfaction with ConnectWise Automate.
- Users experience significant bugs and breaking updates in ConnectWise Automate, complicating remote access and device management.
What Are Recent G2 Reviews of ConnectWise Automate?
"Effortless Remote Management, Room for Reporting Improvement"
Rating: 4.0/5.0 stars
— Sharib W.
"Extraordinarily Powerful Automation and Tunable Monitoring That Scales"
Rating: 5.0/5.0 stars
— Verified User in Consulting

