OpenFrame Reviews & Product Details

I really appreciate OpenFrame's competitive pricing and how they focus on the wants and needs of MSPs like us. It's great that they listen to our feedback and are committed to building an amazing system. The AI ticket handling feature is a huge time-saver, allowing us to spend less time on simple tasks and more on complex ones. It's also a plus that they're working hard towards creating a polished product. The integration of AI and their plans for future development make them stand out as well. Overall, I've been really happy with how much progress they've made since I signed up for early access. Review collected by and hosted on G2.com.

I have no complaints so far. Review collected by and hosted on G2.com.

I use OpenFrame for supporting my customers in teams of up to 20 people, and it's a really good way to remotely manage endpoints and troubleshoot level one and two issues. I appreciate the AI-native capabilities of OpenFrame, where tickets are managed by an LLM, and AI orchestrates the technicians. My favorite feature is how it automatically writes SOPs, which is a huge help. I switched to OpenFrame from SuperOps due to its simplicity. It's great to be able to talk to one AI agent with visibility of the whole setup. The initial setup was very easy, just running a script on endpoints to install the agent, and you're good to go. As a solo team, OpenFrame offers the best leverage by having AI take on level one and two tasks. Review collected by and hosted on G2.com.

It's still in its beta stage and not absolutely polished. I still get some bugs, and that's where I couldn't onboard an enterprise-level client yet. Review collected by and hosted on G2.com.

This is the first “AI first” platform I’ve tried at my MSP - built with AI at its heart and with AI used to make both customer and MsP more productive. It’s an interesting approach and well worth a look Review collected by and hosted on G2.com.

It’s a new platform so some of the PSA/RMM features you would expect from a mature platform are not there yet Review collected by and hosted on G2.com.