# Best Online Community Management Software - Page 2

## How Many Online Community Management Software Products Does G2 Track?

**Total Products under this Category:** 204

### Category Stats (Jul 2026)

- **Average Rating:** 4.49/5 (↓0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Viafoura (+0.42%) - Among all products in this category, Viafoura recorded the largest rating increase compared to last month

_Last updated: July 27, 2026_

## How Does G2 Rank Online Community Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 7,000+ Authentic Reviews
- 204+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Community Management Software
 ![G2 Grid® for Online Community Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-community-management/grids.png?focus%5B%5D=82178&focus%5B%5D=1238701&focus%5B%5D=38066&focus%5B%5D=54410&focus%5B%5D=3786&focus%5B%5D=42248&focus%5B%5D=76395&focus%5B%5D=25642)

Highlighted products: Mighty Networks, Circle, Hivebrite, Webex Events & Webinars, Gainsight Customer Communities, Thinkific, Bevy, and Glue Up.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-community-management/grids.json?focus%5B%5D=mighty-networks&focus%5B%5D=circle-so-circle&focus%5B%5D=hivebrite&focus%5B%5D=webex-events-webinars&focus%5B%5D=gainsight-customer-communities&focus%5B%5D=thinkific&focus%5B%5D=bevy&focus%5B%5D=glue-up)

**Sponsored**

### Speexx

Speexx is a Time Magazine Top Edtech company and the leading platform for people development in the digital workplace. Built on the latest AI technology and supported by a global network of expert trainers and coaches, it provides digital business coaching, corporate language training, intercultural programs, strategic mentoring services, and skills assessment to large organizations. These services are fully integrated with client people tech and delivered within a secure online environment. Trusted by 1,800+ organizations and used by over 8 million users globally, Speexx delivers 350,000 one-to-one sessions each year. Available in more than 50 languages, Speexx is one of the most widely adopted people development solutions worldwide. Speexx complies with GDPR and CCPA regulations and holds certifications, including ISO 9001, ISO/IEC 27001:2022, TISAX, and AZAV. The company is committed to sustainability and social responsibility, maintaining essential ESG and CSR certifications. Product innovation and service excellence have earned Speexx over 200 industry awards. Founded in 2012, Speexx has a global team of 2,800 staff and coaches, with offices in Munich, Madrid, Milan, Paris, São Paulo, New York, and Shanghai, plus representation in more than 60 countries.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=297&secure%5Bchosen_at%5D=2026-07-29T12%3A34%3A32Z&secure%5Bdisplayable_resource_id%5D=1197&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1197&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=25650&secure%5Bresource_id%5D=297&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-community-management%3Fpage%3D2&secure%5Btoken%5D=3f513050faed16b6cab39404475d48736cab29e2d8ea1bcf4a457ff1b00c0b98&secure%5Burl%5D=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fspeexx%2Freviews&secure%5Burl_type%5D=custom_url)

### [Café](https://www.g2.com/products/cafe/reviews)

Café is your Workplace Engagement Hub that boosts belonging across teams by encouraging in-person meetings. With Café, you give employees better visibility over “Who’s where” and “Who’s who” and empower them to connect with interested-based events. Our platform is accessible through Web and Mobile apps and is integrated with Communication tools (Slack, MS Teams), Calendars (Google, Outlook), and HRIS system (Workday, ADP, SAP, +50 others). Café enables communities and connections in your hybrid workplace experience to help your teams build authentic relationships.

**Average Rating:** 5.0/5.0

**Total Reviews:** 41

#### How Do G2 Users Rate Café?

- **Community Feeds & Discussions:** 9.8/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 9.8/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 9.4/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Café?

- **Seller:** [Café](https://www.g2.com/sellers/cafe)
- **Year Founded:** 2020
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9144413192f0c360b6323cbddfbfd15051ac1f818fec562866368cdc22ad8fcd&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fget-cafe%2F&secure%5Burl_type%5D=linkedin_company_website)  
13,116 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 54% Small, 46% Medium

#### What Do G2 Reviewers Say About Café?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Café's **ease of use** invaluable, allowing seamless coordination for hybrid teams without unnecessary complications.
- Users appreciate the **team collaboration features** of Café, facilitating effortless connections and organized hybrid workdays.
- Users value the **easy coordination of hybrid work scheduling** , allowing seamless management of office days and colleague presence.
- Users appreciate the **attendee engagement** of Café, facilitating seamless connectivity for hybrid teams and effortless meetups.
- Users appreciate the **seamless connectivity** of Café, facilitating easy collaboration and arrangement of meetups for hybrid teams.

##### Cons

- Users encounter **interface clunkiness and stability issues** , impacting usability and performance for larger teams.
- Users face **complexity issues** with the interface and bulk management, making it less ideal for large teams.
- Users find the **confusing interface** frustrating, especially for managing larger teams and viewing monthly schedules.
- Users report **connectivity issues** such as lag, sync delays, and unexpected logouts, affecting usability on mobile devices.
- Users face **editing issues** that complicate bulk management tasks, limiting the platform's effectiveness for larger teams.

#### What Are Recent G2 Reviews of Café?

**["Review of Café (the workplace coordination and hybrid-work platform)"](https://www.g2.com/survey_responses/cafe-review-11792202)**

**Rating:** 4.5/5.0 stars

_— siddharth k._

[Read full review](https://www.g2.com/survey_responses/cafe-review-11792202)

**["Effortless Team Coordination for Hybrid Work"](https://www.g2.com/survey_responses/cafe-review-11941663)**

**Rating:** 4.0/5.0 stars

_— Sebin M._

[Read full review](https://www.g2.com/survey_responses/cafe-review-11941663)

### [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews)

Higher Logic Thrive is a comprehensive online community and marketing software solution suite designed to drive engagement. With nearly 20 years of experience, Higher Logic has established itself as a trusted partner, serving more than 3,000 customers and facilitating over 350,000 online communities globally. This platform supports more than 200 million users across 42 countries, making it a significant player in the realm of community engagement and marketing. The Higher Logic Thrive portfolio consists of three primary products. The Higher Logic Thrive Community is an engagement solution that fosters connections, resource sharing, and discussions among members. This product is particularly beneficial for organizations looking to enhance member interaction and create a vibrant online community. By providing a space for community members to engage, Higher Logic Thrive Community helps build stronger relationships and increase member satisfaction. In addition to community engagement, Higher Logic Thrive Marketing serves as the go-to marketing and communications software for associations. With an impressive 99% deliverability rate, this tool ensures that messages reach the intended audience effectively. Leverage this software to deliver targeted communications, enhancing member engagement and ensuring that the right information is shared at the right time. This capability is essential for organizations aiming to maintain strong connections with their members and keep them informed about relevant events and initiatives. The Higher Logic Thrive Platform integrates the functionalities of both the Community and Marketing solutions, creating a cohesive experience that enhances member engagement. This platform is designed to scale alongside an organization's growth, allowing for the addition of various add-ons and third-party integrations with CRM, AMS, and LMS providers. This flexibility ensures that customers can customize their experience to meet their evolving needs. Furthermore, Higher Logic provides expert Advisors to assist in implementation, ensuring that customers can quickly get up and running. Users also benefit from the Higher Logic Users Group (HUG), which offers a network of support and shared knowledge. This combination of robust features, scalability, and community support positions Higher Logic as a valuable resource for organizations looking to enhance their member engagement and marketing efforts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 427

#### How Do G2 Users Rate Higher Logic Thrive?

- **Community Feeds & Discussions:** 7.6/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 7.2/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Higher Logic Thrive?

- **Seller:** [Higher Logic](https://www.g2.com/sellers/higher-logic)
- **Company Website:** www.higherlogic.com
- **Year Founded:** 2007
- **HQ Location:** Arlington, VA
- **Twitter:** @HigherLogic  
3,559 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df1ba212d056d8f17b8b6dda9fdf0e2f2d7f076978406c055093700178e2c4a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhigher-logic%2F&secure%5Burl_type%5D=linkedin_company_website)  
339 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Marketing Manager, Marketing Coordinator
- **Top Industries:** Non-Profit Organization Management, Hospital & Health Care
- **Company Size:** 55% Small, 40% Medium

#### What Do G2 Reviewers Say About Higher Logic Thrive?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **exceptional customer support** from Higher Logic Thrive, with dedicated staff enhancing their experience and engagement.
- Users enjoy the **intuitive user interaction** of Higher Logic Thrive, enhancing community engagement and connectivity effectively.
- Users value the **customer engagement features** of Higher Logic Thrive, fostering vibrant community interactions and discussions.
- Users love the **flexibility and customization options** of Higher Logic Thrive, enhancing member engagement and communication.
- Users highlight the **exceptional support** from the Thrive team, enhancing member engagement and networking within their community.

##### Cons

- Users note the **poor interface design** of Higher Logic Thrive, finding it clunky and not intuitive for navigation.
- Users often face a **steep learning curve** with Higher Logic Thrive, requiring significant time to master its features.
- Users find **limited customization** options in Higher Logic Thrive, impacting design flexibility and user experience.
- Users find **limited features** in Higher Logic Thrive, particularly noting clunkiness and the absence of a mobile app.
- Users find the **missing features** frustrating, as key functionalities often lack applicability to their specific needs.

#### What Are Recent G2 Reviews of Higher Logic Thrive?

**["Engaging Online Community for Discussions, Resources, and Events"](https://www.g2.com/survey_responses/higher-logic-thrive-review-12706307)**

**Rating:** 4.0/5.0 stars

_— Judy C._

[Read full review](https://www.g2.com/survey_responses/higher-logic-thrive-review-12706307)

**["Connects Members Nationwide and Encourages Engagement"](https://www.g2.com/survey_responses/higher-logic-thrive-review-12701586)**

**Rating:** 5.0/5.0 stars

_— Molly B._

[Read full review](https://www.g2.com/survey_responses/higher-logic-thrive-review-12701586)

#### What Are G2 Users Discussing About Higher Logic Thrive?

- [What is Higher Logic Thrive used for?](https://www.g2.com/discussions/what-is-higher-logic-thrive-used-for) - 1 comment
- [What is an online community platform?](https://www.g2.com/discussions/what-is-an-online-community-platform) - 1 comment
- [What is the main function of online community groups?](https://www.g2.com/discussions/what-is-the-main-function-of-online-community-groups) - 1 comment
- [How much does higher logic cost?](https://www.g2.com/discussions/how-much-does-higher-logic-cost) - 1 comment
- [What benefits do these users get from the online community?](https://www.g2.com/discussions/what-benefits-do-these-users-get-from-the-online-community) - 1 comment

### [ToucanTech](https://www.g2.com/products/toucantech-2024-11-15/reviews)

ToucanTech is all-in-one community software, used by more than 400 organisations across 30 countries to bring their database, website, emails, events and fundraising into one connected platform. Built for alumni offices, development teams, charity fundraisers and membership managers, ToucanTech replaces the disconnected tools most community organizations rely on — database, CRM, member portal, directory, email, events, forms and payments — with a single, purpose-built system, accelerated by AI-enabled workflows and automations that cut down daily admin. The result is one source of truth for every member, alumni, donor and supporter: accurate records, personalized communications, and clear reporting on what's working. Schools, universities, professional associations and charities use ToucanTech to grow engagement, raise more, and retire the legacy systems they've outgrown. ToucanTech securely manages $4.5 billion in donation data, hosts 5 million community member records, and processes over $13 million in online payments every year. ToucanTech integrates with Stripe, PayPal, GoCardless, Xero, iSAMS and more.

**Average Rating:** 5.0/5.0

**Total Reviews:** 31

#### How Do G2 Users Rate ToucanTech?

- **Community Feeds & Discussions:** 9.1/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 9.6/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 9.5/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10)

#### Who Is the Company Behind ToucanTech?

- **Seller:** [ToucanTech](https://www.g2.com/sellers/toucantech)
- **Company Website:** toucantech.com
- **Year Founded:** 2014
- **HQ Location:** London, GB
- **Twitter:** @ToucanTech\_  
281 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=27e2d77313695854cec66d4b9c1c7890cea5626d883f98d316257202ac6a09f8&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftoucantech%2F&secure%5Burl_type%5D=linkedin_company_website)  
63 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Education Management, Primary/Secondary Education
- **Company Size:** 55% Small, 42% Medium

#### What Do G2 Reviewers Say About ToucanTech?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **fantastic customer support** from ToucanTech, which enhances their overall experience and usability.
- Users appreciate the **comprehensive suite of features** in ToucanTech, enhancing community engagement and operational efficiency.
- Users appreciate ToucanTech's **centralized donor management** , facilitating seamless access to community and fundraising information.
- Users value the **ease of use** of ToucanTech, appreciating its straightforward setup and accessible features for all skill levels.
- Users praise the **easy setup** of ToucanTech, allowing quick access and management with minimal technical skills required.

##### Cons

- Users find the **learning curve challenging** , but discover the platform's depth and features ultimately rewarding with time.
- Users find **limited customization** options in ToucanTech, restricting personalized styling and layout choices.
- Users find **design and customization options limited** , impacting the ability for bespoke styling and layout choices.
- Users often find the **overwhelming options** in ToucanTech challenging initially, but become adept over time with support.
- Users find the **setup process time-consuming** , often experiencing delays due to overseas communication and overwhelming features.

#### What Are Recent G2 Reviews of ToucanTech?

**["User-Friendly and Seamlessly Connected, with Lifesaving Customer Support"](https://www.g2.com/survey_responses/toucantech-review-12869944)**

**Rating:** 5.0/5.0 stars

_— Amy ._

[Read full review](https://www.g2.com/survey_responses/toucantech-review-12869944)

**["Easy-to-Learn Backend and Fast, Helpful Support"](https://www.g2.com/survey_responses/toucantech-review-12857009)**

**Rating:** 4.5/5.0 stars

_— Eileen H._

[Read full review](https://www.g2.com/survey_responses/toucantech-review-12857009)

### [Discourse](https://www.g2.com/products/discourse/reviews)

Discourse helps businesses build trusted online communities where engagement drives retention, support, and knowledge sharing. Designed to scale and easy to adapt, it offers full data control and powerful moderation.

**Average Rating:** 4.0/5.0

**Total Reviews:** 68

#### How Do G2 Users Rate Discourse?

- **Community Feeds & Discussions:** 8.2/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.6/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Discourse?

- **Seller:** [Discourse](https://www.g2.com/sellers/discourse)
- **Year Founded:** 2012
- **HQ Location:** El Cerrito, CA
- **Twitter:** @discourse  
11,890 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bb492459a2d58e06a06b2b5bf4be697a8e44e91a8a6aaddba6726b6f8f980df5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcivilized-discourse-construction-kit-inc%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
226 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 41% Small, 37% Medium

#### What Do G2 Reviewers Say About Discourse?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **complete feature set** of Discourse, enabling easy data search and effective collaboration.
- Users value the **ease of use** in Discourse, benefiting from seamless navigation and comprehensive database access.
- Users value the **knowledge sharing** capabilities of Discourse, fostering open discussions and collaboration on relevant topics.
- Users value the **intuitive user interaction** of Discourse, making collaboration and communication effortless among team members.
- Users appreciate the **easy-to-use content management features** of Discourse, enhancing collaboration among team members.

##### Cons

- Users find **duplicate content** problematic in Discourse, hindering their ability to find the latest or verified answers.
- Users face challenges with **duplicate content** and unreliable notifications, complicating information retrieval and validation.
- Users struggle with **irrelevant content** due to duplicate information, complicating their search for validated answers.
- Users find the **limited customization** of Discourse leads to confusing and redundant functionalities in the user interface.
- Users face **notification issues** that hinder communication and complicate the process of finding accurate information.

#### What Are Recent G2 Reviews of Discourse?

**["my experience in using Discourse."](https://www.g2.com/survey_responses/discourse-review-10575412)**

**Rating:** 4.0/5.0 stars

_— Aboelhassan A._

[Read full review](https://www.g2.com/survey_responses/discourse-review-10575412)

**["Open Source and Customizable, Challenge the Installation"](https://www.g2.com/survey_responses/discourse-review-12064022)**

**Rating:** 4.0/5.0 stars

_— Leonardo C._

[Read full review](https://www.g2.com/survey_responses/discourse-review-12064022)

#### What Are G2 Users Discussing About Discourse?

- [What is Discourse used for?](https://www.g2.com/discussions/what-is-discourse-used-for)
- [How do I set up a forum discourse?](https://www.g2.com/discussions/how-do-i-set-up-a-forum-discourse) - 1 comment
- [How much does Discourse cost?](https://www.g2.com/discussions/how-much-does-discourse-cost) - 1 comment
- [What is a discourse server?](https://www.g2.com/discussions/what-is-a-discourse-server) - 1 comment
- [What is discourse app?](https://www.g2.com/discussions/what-is-discourse-app) - 1 comment

### [NbliK - AI Powered Community Platform for Brands](https://www.g2.com/products/nblik-ai-powered-community-platform-for-brands/reviews)

NbliK is an All-in-One community platform for Creators, Organisations & Brands. It's a platform where brands can integrate the white-labeled community into their website/App in order to fast-track community building and, in turn, achieve higher LTV.

**Average Rating:** 4.8/5.0

**Total Reviews:** 12

#### How Do G2 Users Rate NbliK - AI Powered Community Platform for Brands?

- **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 10.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind NbliK - AI Powered Community Platform for Brands?

- **Seller:** [NbliK](https://www.g2.com/sellers/nblik)
- **Year Founded:** 2019
- **HQ Location:** Wilmington, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=efc1b56537e31ea66df9dfa4023afc1a78c99538307875e233e2af2f527a1899&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnblik%2F&secure%5Burl_type%5D=linkedin_company_website)  
76 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Consumer Services
- **Company Size:** 92% Small, 8% Medium

#### What Are Recent G2 Reviews of NbliK - AI Powered Community Platform for Brands?

**["Best Community Software for your Consumer Brands"](https://www.g2.com/survey_responses/nblik-ai-powered-community-platform-for-brands-review-9516721)**

**Rating:** 5.0/5.0 stars

_— Anamika M._

[Read full review](https://www.g2.com/survey_responses/nblik-ai-powered-community-platform-for-brands-review-9516721)

**["All in one community Building Platform for your online community"](https://www.g2.com/survey_responses/nblik-ai-powered-community-platform-for-brands-review-9736717)**

**Rating:** 5.0/5.0 stars

_— David M._

[Read full review](https://www.g2.com/survey_responses/nblik-ai-powered-community-platform-for-brands-review-9736717)

### [OpenWeb](https://www.g2.com/products/openweb/reviews)

OpenWeb powers communities across the open internet, turning real participation into direct audience relationships, actionable insights, and revenue. OpenWeb’s mission is to to build the community infrastructure that powers trusted engagement across the open internet for real people, publishers, and brands alike. OpenWeb works with more than 5,000 partners, hosting more than 150 million active users each month. Founded in 2015, OpenWeb has over 350 employees in New York City, Tel Aviv, Kiev, San Diego, Canada, London and Paris and is backed by world-class investors including Insight Partners, Georgian, Entrée Capital, The New York Times Company, Samsung Next, Dentsu, and ScaleUp. To learn more about OpenWeb’s platform visit OpenWeb.com or follow @OpenWebHQ on LinkedIn.

**Average Rating:** 4.2/5.0

**Total Reviews:** 19

#### How Do G2 Users Rate OpenWeb?

- **Community Feeds & Discussions:** 7.9/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 9.0/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 9.0/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind OpenWeb?

- **Seller:** [OpenWeb](https://www.g2.com/sellers/openweb)
- **Year Founded:** 2015
- **HQ Location:** New York
- **Twitter:** @OpenWebHQ  
3,418 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=829aa5c7e11f89c7cf3384c46579e34480e1430e3bec5f3825e2cd1ff47fb950&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fopenwebhq&secure%5Burl_type%5D=linkedin_company_website)  
251 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Online Media, Newspapers
- **Company Size:** 47% Small, 42% Medium

#### What Are Recent G2 Reviews of OpenWeb?

**["OpenWeb vs MundoDeportivo"](https://www.g2.com/survey_responses/openweb-review-5374469)**

**Rating:** 5.0/5.0 stars

_— Verified User in Newspapers_

[Read full review](https://www.g2.com/survey_responses/openweb-review-5374469)

**["RNS review of OpenWeb"](https://www.g2.com/survey_responses/openweb-review-5348722)**

**Rating:** 5.0/5.0 stars

_— Verified User in Online Media_

[Read full review](https://www.g2.com/survey_responses/openweb-review-5348722)

#### What Are G2 Users Discussing About OpenWeb?

- [What is OpenWeb used for?](https://www.g2.com/discussions/what-is-openweb-used-for)

### [Axero](https://www.g2.com/products/axero/reviews)

Axero is a modern intranet and digital workplace platform that brings your people, content, and communication into one searchable, branded hub. Built for mid-size and enterprise companies, Axero is where HR leaders, internal communications teams, and IT administrators bring everything together — so employees can find information, collaborate on projects, and stay connected to what's happening across the company, no matter where they work. Key features and capabilities include: - Intranet & communication hub — Company news, announcements, and updates in one place, where every employee can actually see them - Knowledge management — Organized document libraries and wikis so nothing gets buried and information stays current - Team collaboration — Workspaces, task management, and project tools that keep teams moving without the back-and-forth - Tool consolidation — A native form builder, newsletter manager, and LMS mean fewer tools to juggle. And with Axero App Manager, teams can build and deploy custom tools right inside the platform - People directory & profiles — Find the right person fast with employee search and org charts that actually reflect how the company is structured - Integrations — Connects with SharePoint, Microsoft 365, Google Workspace, Slack, and more so teams aren't starting from scratch Axero works for everyone — from employees who want drag-and-drop tools, to developers who want REST APIs, CSS overrides, webhooks, and full control through Axero App Manager. The result is an intranet that looks like your brand and works the way your people do. Available in the cloud or on-premise, with role-based permissions and SSO support. And when you work with Axero, you get more than software — you get a dedicated client success team that's with you through implementation, adoption, and everything after.

**Average Rating:** 4.3/5.0

**Total Reviews:** 99

#### How Do G2 Users Rate Axero?

- **Community Feeds & Discussions:** 9.1/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.8/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.9/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Axero?

- **Seller:** [Axero Solutions, LLC](https://www.g2.com/sellers/axero-solutions-llc)
- **Company Website:** axerosolutions.com
- **Year Founded:** 2008
- **HQ Location:** New York, NY
- **Twitter:** @AxeroSolutions  
417 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a80ff4027b5231aa59b19e1da5ecafa37999257591d690c9bf6cd5a22ae42614&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F217396%2F&secure%5Burl_type%5D=linkedin_company_website)  
49 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 55% Medium, 24% Small

#### What Do G2 Reviewers Say About Axero?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Axero to be **intuitive and easy to use** , promoting quick adoption among internal teams.
- Users praise Axero's **timely and top-notch customer support** , consistently meeting needs and enhancing user experience.
- Users praise the **customization flexibility** of Axero, allowing tailored intranet solutions to meet specific organization needs.
- Users enjoy the **easy setup** of Axero, facilitating quick configuration and seamless integration with external services.
- Users value Axero for its **flexibility and comprehensive features** , making knowledge sharing seamless in larger organizations.

##### Cons

- Users find the **learning curve steep** with Axero, making it challenging to effectively utilize its features initially.
- Users note **missing functionalities** in Axero, including promised features and tracking capabilities, affecting overall satisfaction.
- Users find Axero **not intuitive** , struggling with complex settings and limited functionality for customization and scheduling changes.
- Users find the **overwhelming options** in Axero can complicate the initial setup and content management process.
- Users find **inefficient searching** in Axero, struggling to locate options and content effectively.

#### What Are Recent G2 Reviews of Axero?

**["Constant Improvements, Great Uptime, and Attentive Support"](https://www.g2.com/survey_responses/axero-review-12240765)**

**Rating:** 5.0/5.0 stars

_— Verified User in Automotive_

[Read full review](https://www.g2.com/survey_responses/axero-review-12240765)

**["Great Intranet Solution with Stellar Support"](https://www.g2.com/survey_responses/axero-review-10872106)**

**Rating:** 4.5/5.0 stars

_— Jade M._

[Read full review](https://www.g2.com/survey_responses/axero-review-10872106)

#### What Are G2 Users Discussing About Axero?

- [What is Axero used for?](https://www.g2.com/discussions/what-is-axero-used-for)

### [Forj](https://www.g2.com/products/forj/reviews)

Forj helps organizations grow their memberships and revenue by partnering to create a seamless community and learning experience. We provide a single solution for community and learning that is purpose-built to modernize the experience for associations and professional networks. We have over 300 clients today, and a million professionals using our solution to connect, learn and grow. Visit forj.ai to learn more.

**Average Rating:** 4.6/5.0

**Total Reviews:** 80

#### How Do G2 Users Rate Forj?

- **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Forj?

- **Seller:** [Forj](https://www.g2.com/sellers/forj)
- **Year Founded:** 2020
- **HQ Location:** Milwaukee, WI
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=93326bf437c6a0642562ece265f1ea87f0e226c816e7d7d0177a7db851125047&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmobilize_io%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
6 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Non-Profit Organization Management, Education Management
- **Company Size:** 56% Small, 30% Medium

#### What Do G2 Reviewers Say About Forj?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Forj, enjoying its many features effortlessly.
- Users love the **ease of use** and appreciate the abundant features that enhance their experience with Forj.

##### Cons

- Users find **integration with Re: Members challenging** , which can impact their overall experience with Forj.

#### What Are Recent G2 Reviews of Forj?

**["A great tool for connecting association members"](https://www.g2.com/survey_responses/forj-review-11715582)**

**Rating:** 5.0/5.0 stars

_— Anne L._

[Read full review](https://www.g2.com/survey_responses/forj-review-11715582)

**["Powerful Tool for Managing Community Engagement"](https://www.g2.com/survey_responses/forj-review-6617005)**

**Rating:** 5.0/5.0 stars

_— Darla M._

[Read full review](https://www.g2.com/survey_responses/forj-review-6617005)

#### What Are G2 Users Discussing About Forj?

- [Is mobilize free?](https://www.g2.com/discussions/is-mobilize-free)
- [How does mobilize work?](https://www.g2.com/discussions/how-does-mobilize-work)
- [How do you mobilize?](https://www.g2.com/discussions/how-do-you-mobilize)
- [What is mobilize app?](https://www.g2.com/discussions/what-is-mobilize-app)

### [TrueLoyal](https://www.g2.com/products/trueloyal/reviews)

Loyalty isn’t a strategy or a program — it’s earned through experience. TrueLoyal helps brands turn consumer engagement into loyalty and measurable business growth. The platform enables brands to create experiences that encourage participation, strengthen relationships, and reward meaningful consumer actions. By combining loyalty programs, fan communities, gamification, and consumer-generated content (UGC), TrueLoyal helps brands engage their audiences in ways that go beyond simple transactions. These experiences don’t just deepen relationships with existing customers — they also help attract new ones. When engaged consumers share content, participate in communities, and advocate for brands they love, they naturally influence and convert new audiences through trusted peer voices. TrueLoyal connects these experiences across both digital and offline touchpoints. With built-in receipt scanning technology, brands can capture in-store and online purchase activity to gain a more complete view of how consumers interact with their brand. By bringing engagement, participation, and loyalty together, TrueLoyal helps brands drive repeat purchase, influence key behaviors, deepen customer relationships, and acquire new consumers through authentic advocacy.

**Average Rating:** 4.6/5.0

**Total Reviews:** 157

#### How Do G2 Users Rate TrueLoyal?

- **Community Feeds & Discussions:** 8.7/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)

#### Who Is the Company Behind TrueLoyal?

- **Seller:** [TrueLoyal](https://www.g2.com/sellers/trueloyal)
- **Company Website:** www.trueloyal.com
- **Year Founded:** 2008
- **HQ Location:** San Antonio, Texas
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=77ecaeff57dbed7e6a2b34146a26b4a2cc928ba6bed087b93587b8c7a3f97794&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrue-loyal&secure%5Burl_type%5D=linkedin_company_website)  
85 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner
- **Top Industries:** Retail, Consumer Goods
- **Company Size:** 54% Small, 30% Medium

#### What Do G2 Reviewers Say About TrueLoyal?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of TrueLoyal, facilitating smooth onboarding and efficient program management.
- Users praise the **exceptional customer support** of TrueLoyal, appreciating prompt responses and proactive assistance at all times.
- Users value the **rewards based on loyalty** , finding it easy to navigate and beneficial for their business.
- Users find the **setup process easy** , praising the efficient onboarding and supportive customer service from TrueLoyal.
- Users appreciate the **rewards based on loyalty** , enhancing engagement and offering tailored benefits for a user-friendly experience.

##### Cons

- Users report occasional **bug issues** that hinder the experience, impacting overall satisfaction with TrueLoyal.
- Users face **integration issues** with TrueLoyal, making it challenging to connect with other platforms like Facebook or YouTube.
- Users face **lack of integrations** with TrueLoyal, making it challenging to connect with platforms like Facebook and YouTube.
- Users find the **poor usability** of TrueLoyal frustrating, experiencing outdated design and slow support responses.
- Users find the **technical issues** with TrueLoyal frustrating, particularly the challenging integrations and outdated interface.

#### What Are Recent G2 Reviews of TrueLoyal?

**["Extremely Helpful Team and a Breeze to Implement"](https://www.g2.com/survey_responses/trueloyal-review-12461536)**

**Rating:** 4.5/5.0 stars

_— Jenny T._

[Read full review](https://www.g2.com/survey_responses/trueloyal-review-12461536)

**["Effective Loyalty Solution with Minor Integration Glitches"](https://www.g2.com/survey_responses/trueloyal-review-12705848)**

**Rating:** 4.0/5.0 stars

_— Abdullah A._

[Read full review](https://www.g2.com/survey_responses/trueloyal-review-12705848)

#### What Are G2 Users Discussing About TrueLoyal?

- [What is Zinrelo Loyalty Rewards Platform used for?](https://www.g2.com/discussions/what-is-zinrelo-loyalty-rewards-platform-used-for) - 1 comment

### [Swarm](https://www.g2.com/products/swarm-to/reviews)

Swarm outshines other community platforms with its video-centric approach that guarantees twice the engagement. Experience the difference today. Join leading coaches, creators, and experts who are earning full-time incomes on Swarm!

**Average Rating:** 4.8/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Swarm?

- **Community Feeds & Discussions:** 9.5/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 5.5/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Swarm?

- **Seller:** [Swarm](https://www.g2.com/sellers/swarm-ae83bcc7-0f2f-416f-b93e-3c68c223a39a)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Professional Training & Coaching
- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About Swarm?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **excellent customer support** from Swarm, noting its responsiveness and dedication to user feedback.
- Users appreciate the **intuitive interface** of Swarm, making it easy to navigate and engage effectively.
- Users love the **high level of customization** in Swarm, allowing tailored solutions for client engagement and communication.
- Users appreciate the **outstanding community support and customer service** of Swarm, fostering a collaborative and enriching experience.
- Users praise the **outstanding support** from Swarm.to's team, enhancing their coaching experience and client engagement.

##### Cons

- Users desire a few **missing features** in Swarm, such as better post scheduling and user customization options.
- Users experience a **difficult learning process** with Swarm due to inadequate onboarding for new clients.
- Users experience a **difficult setup** with Swarm, particularly for clients less familiar with web-based applications.
- Users find the **frequent changes** in Swarm potentially frustrating, especially for those preferring stability over updates.
- Users find the **limited customization options** of Swarm hinder their ability to tailor the platform to their needs.

#### What Are Recent G2 Reviews of Swarm?

**["The Video-Powered Community Platform That Transforms Online Engagement"](https://www.g2.com/survey_responses/swarm-review-11123344)**

**Rating:** 4.5/5.0 stars

_— Anneloes Z._

[Read full review](https://www.g2.com/survey_responses/swarm-review-11123344)

**["Outstanding Community and Support That Truly Empower Creators"](https://www.g2.com/survey_responses/swarm-review-12196146)**

**Rating:** 5.0/5.0 stars

_— Jilly D._

[Read full review](https://www.g2.com/survey_responses/swarm-review-12196146)

### [Brilliant Directories](https://www.g2.com/products/brilliant-directories/reviews)

Brilliant Directories is online directory software for any industry.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Brilliant Directories?

- **Community Feeds & Discussions:** 6.9/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 7.7/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 7.1/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Brilliant Directories?

- **Seller:** [Brilliant Directories](https://www.g2.com/sellers/brilliant-directories)
- **Year Founded:** 2009
- **HQ Location:** Marina Del Rey, US
- **Twitter:** @brilliantdirect  
6,334 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7c2da13d0e4923aa7be258978f38f1c5749d60ec9e7a95eca0b445dbb8da0adf&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2852885%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 92% Small, 8% Medium

#### What Do G2 Reviewers Say About Brilliant Directories?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **responsive customer support** of Brilliant Directories, ensuring assistance whenever difficulties arise.
- Users appreciate the **ease of use** of Brilliant Directories, making directory management simple and accessible for everyone.
- Users value the **comprehensive analytics** offered by Brilliant Directories, enhancing their ability to track and improve performance.
- Users appreciate the **easy setup** of Brilliant Directories, making it ideal for non-technical users to launch effortlessly.
- Users value the **comprehensive email marketing tools** in Brilliant Directories, enhancing communication and engagement with their audience.

##### Cons

- Users find the **difficult learning process** of Brilliant Directories challenging, requiring time to master its extensive features.
- Users find the **outdated interface design** somewhat unappealing, though modifications can improve the appearance.

#### What Are Recent G2 Reviews of Brilliant Directories?

**["The Best Directory Builder I’ve Tried—Packed with Features and Zero Headaches"](https://www.g2.com/survey_responses/brilliant-directories-review-12496175)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/brilliant-directories-review-12496175)

**["Easy‑to‑Use Platform for Building and Monetizing Niche Directories"](https://www.g2.com/survey_responses/brilliant-directories-review-12248442)**

**Rating:** 5.0/5.0 stars

_— Pradeep K._

[Read full review](https://www.g2.com/survey_responses/brilliant-directories-review-12248442)

#### What Are G2 Users Discussing About Brilliant Directories?

- [What are directory links?](https://www.g2.com/discussions/what-are-directory-links)
- [Is WordPress directory brilliant?](https://www.g2.com/discussions/is-wordpress-directory-brilliant)
- [What is directory software?](https://www.g2.com/discussions/brilliant-directories-what-is-directory-software)
- [What is Brilliant directory?](https://www.g2.com/discussions/what-is-brilliant-directory)

### [Verint Community (formerly Telligent)](https://www.g2.com/products/verint-community-formerly-telligent/reviews)

Verint® Community™, formerly known as Telligent, is an innovative online community and self-service solution available in the cloud or on-premises designed to help elevate customer, partner, and employee engagement, build trust, improve customer service, and enhance digital marketing and social commerce. You can use Verint Community to reduce demand for support, elevate the voice of the customer, and enhance team productivity. Customers have seen, for example, \>40% average decrease in support cases within the first 6 months of adoption, 33% YoY decrease in support costs, or 41% increase in profit margin. Verint Community can be deployed as a standalone solution, integrated with, or embedded into other enterprise systems. Start making better decisions with social communities!

**Average Rating:** 4.4/5.0

**Total Reviews:** 14

#### How Do G2 Users Rate Verint Community (formerly Telligent)?

- **Community Feeds & Discussions:** 7.9/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.3/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.2/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Verint Community (formerly Telligent)?

- **Seller:** [Verint](https://www.g2.com/sellers/verint)
- **Year Founded:** 1994
- **HQ Location:** Melville, New York
- **Twitter:** @Verint  
7,739 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4b20cca92e44af2b98c53797e90b6315728690101f1adedb4ff45cb9ca0e59f4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fverint&secure%5Burl_type%5D=linkedin_company_website)  
4,343 employees on LinkedIn®
- **Ownership:** Thoma Bravo

#### Who Uses This Product?

- **Company Size:** 43% Large, 29% Medium

#### What Do G2 Reviewers Say About Verint Community (formerly Telligent)?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **efficient problem-solving** abilities of Verint Community, enhancing their customer support experience daily.
- Users find the **ease of use** of Verint Community enhances problem-solving and customer support efficiency.
- Users appreciate the **extensive documentation and self-learning resources** in Verint Community, enhancing their overall experience.
- Users value the **extensive documentation and self-learning resources** in Verint Community, enhancing their independent problem-solving skills.
- Users value the **comprehensive documentation and marketplace** for enhancing their Verint Community experience.

##### Cons

- Users find the **complexity of group and subgroup settings** to be confusing and hard to manage effectively.
- Users struggle with **editing difficulties** due to the complicated nested settings and outdated administration UI.
- Users find the **navigation challenging** and desire more educational content to enhance the learning experience within Verint Community.
- Users find the **poor interface design** frustrating, particularly with complex group settings and outdated admin pages.
- Users find **navigation challenging** and desire more educational content linked to gamification for enhanced learning.

#### What Are Recent G2 Reviews of Verint Community (formerly Telligent)?

**["Informational and inspirational"](https://www.g2.com/survey_responses/verint-community-formerly-telligent-review-11746682)**

**Rating:** 4.5/5.0 stars

_— Verified User in Farming_

[Read full review](https://www.g2.com/survey_responses/verint-community-formerly-telligent-review-11746682)

**["Excellent community platform"](https://www.g2.com/survey_responses/verint-community-formerly-telligent-review-9716166)**

**Rating:** 5.0/5.0 stars

_— Tim B._

[Read full review](https://www.g2.com/survey_responses/verint-community-formerly-telligent-review-9716166)

#### What Are G2 Users Discussing About Verint Community (formerly Telligent)?

- [What is Verint Community (formerly Telligent) used for?](https://www.g2.com/discussions/what-is-verint-community-formerly-telligent-used-for) - 1 comment

### [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews)

Higher Logic Vanilla is a customer community platform from Higher Logic, a global leader in engagement software headquartered in Arlington, Virginia. Backed by the largest community software organization—with 15+ years of experience and more than 3,000 customers worldwide—Vanilla delivers the scale, stability, and focus enterprise organizations expect, while remaining fully dedicated to driving stronger community outcomes. Vanilla brings together discussion forums, Q&A, knowledge base, ideation, gamification, and advanced moderation in one flexible platform. Organizations can manage multiple products, regions, or sub-communities within a single instance, with full control over branding and permissions. The platform integrates seamlessly across the tech stack, includes advanced analytics and dashboards, and supports workflow automation. Admin teams get intuitive no-code tools for everyday management, while developers can extend capabilities with APIs, theming, and a fully integrated development environment. Personalization, accessibility, SEO, and mobile responsiveness are built in from the start. Organizations use Vanilla to lower support costs, engage advocates, and capture product feedback. Peer-to-peer discussions and Q&A create a living knowledge base that deflects tickets. Gamification, reputation systems, and sentiment analysis surface customer champions who can drive advocacy and engagement. Structured ideation channels provide product teams with direct, actionable insights. Beyond technology, Vanilla offers program-level expertise with practitioner-led guidance, dedicated community success managers, and responsive technical support to help communities grow, scale, and deliver measurable business impact.

**Average Rating:** 4.3/5.0

**Total Reviews:** 97

#### How Do G2 Users Rate Higher Logic Vanilla?

- **Community Feeds & Discussions:** 8.1/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 7.6/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Higher Logic Vanilla?

- **Seller:** [Higher Logic](https://www.g2.com/sellers/higher-logic)
- **Company Website:** www.higherlogic.com
- **Year Founded:** 2007
- **HQ Location:** Arlington, VA
- **Twitter:** @HigherLogic  
3,559 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=df1ba212d056d8f17b8b6dda9fdf0e2f2d7f076978406c055093700178e2c4a6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhigher-logic%2F&secure%5Burl_type%5D=linkedin_company_website)  
339 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Community Manager
- **Top Industries:** Computer Software, Computer Games
- **Company Size:** 52% Medium, 36% Small

#### What Do G2 Reviewers Say About Higher Logic Vanilla?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of attendee engagement** with straightforward setup and excellent support during the process.
- Users commend the **responsive customer support** of Higher Logic Vanilla, enhancing the overall experience and engagement.
- Users commend the **ease of use** of Higher Logic Vanilla, noting its user-friendly setup and excellent support.
- Users appreciate the **easy setup** of Higher Logic Vanilla, making community engagement a breeze from the start.
- Users value the **user-friendly implementation process** and customization options that enhance their overall experience with Higher Logic Vanilla.

##### Cons

- Users express a desire for **greater customization options** to enhance the overall user experience on Higher Logic Vanilla.
- Users face **numerous bugs** in the knowledge base, resulting in a frustrating and inefficient search experience.
- Users experience **email communication issues** with Higher Logic Vanilla, affecting engagement and usability for community interactions.
- Users find the **inadequate analytics** of Higher Logic Vanilla frustrating, wishing for a more user-friendly navigation experience.
- Users find the **missing customization features** limiting, impacting the overall functionality of their community management.

#### What Are Recent G2 Reviews of Higher Logic Vanilla?

**["High Logic Vanilla has been a great way for our customers to connect."](https://www.g2.com/survey_responses/higher-logic-vanilla-review-11657480)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/higher-logic-vanilla-review-11657480)

**["Great System!"](https://www.g2.com/survey_responses/higher-logic-vanilla-review-11974190)**

**Rating:** 4.0/5.0 stars

_— Verified User in Human Resources_

[Read full review](https://www.g2.com/survey_responses/higher-logic-vanilla-review-11974190)

#### What Are G2 Users Discussing About Higher Logic Vanilla?

- [What advice do you have for others considering Higher Logic Vanilla for community engagement?](https://www.g2.com/discussions/what-advice-do-you-have-for-others-considering-higher-logic-vanilla-for-community-engagement)
- [What is Higher Logic Vanilla used for?](https://www.g2.com/discussions/what-is-higher-logic-vanilla-used-for)

### [Orbiit](https://www.g2.com/products/orbiit/reviews)

Orbiit is an AI-powered matchmaking SaaS platform powering curated introductions at scale. Organizations can seamlessly invite audiences of choice to opt-into regular, personalized 1:1 or peer group connections and Orbiit handles all communication, matching, scheduling, feedback collection and analytics. Leading companies and communities (e.g. Atlassian, First Round Capital, Medical Alley Association, etc) using Orbiit report 87 NPS, tangible outcomes for the participants and strong ROI on these connections.

**Average Rating:** 4.6/5.0

**Total Reviews:** 30

#### How Do G2 Users Rate Orbiit?

- **Community Feeds & Discussions:** 7.9/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.2/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.5/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Orbiit?

- **Seller:** [Hivebrite](https://www.g2.com/sellers/hivebrite)
- **Year Founded:** 2015
- **HQ Location:** Paris, France
- **Twitter:** @hivebrite  
1,082 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ec7e826af6657975da1fe9b426677c1d56d5c0a6ecd3d868a30ecba406c7a814&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10317653%2F&secure%5Burl_type%5D=linkedin_company_website)  
146 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Venture Capital & Private Equity
- **Company Size:** 70% Small, 27% Medium

#### What Are Recent G2 Reviews of Orbiit?

**["Orbiit Enables Seamless Community Building"](https://www.g2.com/survey_responses/orbiit-review-8700930)**

**Rating:** 5.0/5.0 stars

_— Steph J._

[Read full review](https://www.g2.com/survey_responses/orbiit-review-8700930)

**["Effortless Alumni-Student Mentoring Matches"](https://www.g2.com/survey_responses/orbiit-review-12587280)**

**Rating:** 4.5/5.0 stars

_— Verified User in Higher Education_

[Read full review](https://www.g2.com/survey_responses/orbiit-review-12587280)

#### What Are G2 Users Discussing About Orbiit?

- [What is Orbiit used for?](https://www.g2.com/discussions/what-is-orbiit-used-for)

### [Memberium](https://www.g2.com/products/memberium/reviews)

Memberium is a premium WordPress plugin that allows you to build powerful, automated membership sites and online courses that work closely with your businesses CRM platform. Currently we have versions available for Keap (formerly Infusionsoft) and ActiveCampaign.

**Average Rating:** 4.6/5.0

**Total Reviews:** 28

#### How Do G2 Users Rate Memberium?

- **Community Feeds & Discussions:** 8.1/10 (Category avg: 8.4/10)
- **All-in-one Dashboard:** 8.9/10 (Category avg: 8.3/10)
- **Community Engagement Analytics:** 8.1/10 (Category avg: 8.5/10)
- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10)

#### Who Is the Company Behind Memberium?

- **Seller:** [Memberium](https://www.g2.com/sellers/memberium)
- **Year Founded:** 2014
- **HQ Location:** Spanish Fork, Utah
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=de7bd22d9cb1d967cc771cb10e59a8481411339fd8da40df7b8691e105329145&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmemberium%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** E-Learning
- **Company Size:** 93% Small, 7% Medium

#### What Do G2 Reviewers Say About Memberium?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **exceptional customer support** of Memberium, highlighting reliability and willingness to help.
- Users praise the **ease of use** of Memberium, enjoying seamless setup and integration with Keap/Infusionsoft.
- Users find the **easy setup** of Memberium incredibly helpful for integrating with Keap/Infusionsoft effortlessly.
- Users find Memberium to be **highly reliable** , praised for excellent support and seamless integration with Keap/Infusionsoft.
- Users praise the **exceptional staff support** , noting their reliability and dedication to solving problems efficiently.

#### What Are Recent G2 Reviews of Memberium?

**["Outstanding membership software and outstanding customer support."](https://www.g2.com/survey_responses/memberium-review-10610888)**

**Rating:** 5.0/5.0 stars

_— Pete R._

[Read full review](https://www.g2.com/survey_responses/memberium-review-10610888)

**["Effective Membership Integration with a Few Hiccups"](https://www.g2.com/survey_responses/memberium-review-12460607)**

**Rating:** 4.5/5.0 stars

_— Brett M._

[Read full review](https://www.g2.com/survey_responses/memberium-review-12460607)

#### What Are G2 Users Discussing About Memberium?

- [How do you use Memberium?](https://www.g2.com/discussions/how-do-you-use-memberium)
- [Does Memberium work with KEAP?](https://www.g2.com/discussions/does-memberium-work-with-keap) - 1 comment
- [Is Memberium free?](https://www.g2.com/discussions/is-memberium-free) - 1 comment
- [What does Memberium do?](https://www.g2.com/discussions/what-does-memberium-do) - 1 comment

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[Browse Online Community Management Themes](/categories/online-community-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests.

Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement.

Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions.

Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected.

To qualify for inclusion in the Online Community Management category, a product must:

- Provide a digital platform or forum to host community discussion and peer-to-peer communication
- Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions
- Provide a library of resources to share information and documentation internally and a content management center
- Provide a member directory and CRM features to manage members in one place

Show More

* * *

## How Do You Choose the Right Online Community Management Software?

### What You Should Know About Online Community Management Software

### Online Community Management software buying insights at a glance 

[Online community management software](https://www.g2.com/categories/online-community-management) enables organizations to design, govern, and scale owned digital spaces where customers and members interact. As engagement expands beyond simple forums into support deflection, product feedback, education, and advocacy, manual approaches introduce inconsistency and moderation risk. A dedicated community management platform centralizes conversations, content, and governance, allowing teams to operationalize engagement across customer community software and enterprise community platforms rather than treating community as a side project.

Based on 500 G2 reviews, buyers most often adopt online community management to improve retention, reduce support load through peer-to-peer answers, and create structured feedback loops with product teams. Overall satisfaction is strong at 4.54/5 stars, with ~92% of reviews rating 4+ stars. Users rate Meets Requirements and Ease of Use highest, while Ease of Setup and Ease of Admin lag, reflecting a category that delivers clear value once properly configured. Likelihood to recommend reinforces that well-run community management becomes a durable growth lever.

Pricing is typically subscription-based, with costs driven by the number of admins and members, branding and white-labeling, analytics depth, automation, and security features like SSO. When comparing affordable community management platforms for small business with enterprise community platforms, buyers should factor in not just licensing, but the ongoing operational effort required to moderate, analyze, and continuously evolve the community.

### **Top 5 FAQs from software buyers:**

- What’s the best online community management tool for driving ongoing engagement?
- Which community management features matter most for moderation at scale?
- How do customer community software platforms integrate with help desk and [CRM](https://www.g2.com/categories/crm) tools?
- What should I budget for affordable community management platforms for small business vs. enterprise community platforms?
- How long does it take to migrate members and content from an existing community?

**G2’s top-rated PSA software** includes [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) **,** [Circle](https://www.g2.com/products/circle-so-circle/reviews) **,** [Hivebrite](https://www.g2.com/products/hivebrite/reviews) **and** [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews). ([Source](https://www.g2.com/categories/online-community-management?utf8=%E2%9C%93&order=g2_score))

### What are the top-reviewed Online Community Management on G2?

[Mighty Networks](https://www.g2.com/products/mighty-networks/reviews)

- Number of Reviews: 544
- Satisfaction: 100
- Market Score: 92
- G2 Score: 96

[Circle](https://www.g2.com/products/circle-so-circle/reviews)

- Number of Reviews: 217
- Satisfaction: 98
- Market Score: 88
- G2 Score: 93

[Hivebrite](https://www.g2.com/products/hivebrite/reviews)

- Number of Reviews: 147
- Satisfaction: 67
- Market Score: 84
- G2 Score: 76

[Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews)

- Number of Reviews: 247
- Satisfaction: 62
- Market Score: 90
- G2 Score: 76

[Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews)

- Number of Reviews: 82
- Satisfaction: 53
- Market Score: 94
- G2 Score: 73

Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports))

Market Presence scores combine review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports))

G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports))

Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..))

### What I Often See in Online Community Management

#### Feedback Pros: What Users Consistently Appreciate

- **A personal, constantly improving platform that simplifies community management through automation**
- _“__I really appreciate Mighty's personal approach and the easy access to their entire team through the Mighty Community. They are always working to improve the platform, regularly updating it to address user needs and respond to feedback. In just the year that I’ve been using Mighty, I’ve noticed a significant increase in features in a short period of time. As someone who manages our Community full-time, I’ve been able to automate many of my daily tasks, which has freed up my time and energy to focus on more exciting, larger projects and initiatives for our members.” -_ [_Jennifer L._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912229)_, Mighty Networks Review_
- **A visually polished, flexible platform that streamlines workflows and strengthens member engagement**
- _“__I really appreciate Circle for its aesthetic appeal and functionality, particularly the directory, which is visually pleasing and user-driven. Circle simplifies our workflow with its ease of use and the ability to communicate effectively within the platform. Its APIs, even through third-party tools like Zapier, facilitate seamless integration with other tools we rely on, such as Eventbrite and Square. I love the flexibility it offers to brand cover images, which allows us to refresh the look of the community space effortlessly and recognize sponsors prominently. I'm excited about the potential for Circle to enhance member engagement and retention, increase member lifetime value and provide sponsors with greater visibility and meaningful connections with our audience. Overall, these features significantly contribute to the attractiveness and utility of Circle for our community management needs.”_ _-_ [_Andrea T._](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12010307)_, Circle Review_
- **Easy onboarding with intuitive navigation keeps members participating**
- _“__This tool is ready to use and integrates seamlessly with our website, making it simple to showcase and manage a variety of events. I appreciate its intuitive interface for event registration, as well as its flexible design, which can be customized to suit the specific requirements of each event.” -_ [_Tosh A_](https://www.g2.com/products/webex-events-webinars/reviews/webex-events-webinars-review-12047149)_., Webex Events & Webinars Review_

#### Cons: Where Many Platforms Fall Short

- **Frustration with plan limitations, pricing barriers, and time-intensive setup**
- _“__I am frustrated by the limitations in the Mighty Networks business plan, which restrict access to certain features unless I upgrade to a more costly Path to Pro plan. As a small business owner, the high cost of this plan makes it difficult to access features that seem essential and standard, like certain automations, which should be available to everyone. Additionally, the initial setup of Mighty Networks, while technically straightforward, is quite time-consuming. They don’t emphasize how much effort goes into setting it up beautifully with features like images, courses, and monthly themes. I wish there was an integrated library or easier access to visual resources to streamline this process.”_ _-_ [_Julia H._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912213)_, Mighty Networks Review_
- **Powerful capabilities with an initial learning curve**
- _“__It’s a powerful platform, but it can feel complex at first — the setup and customization take time, and some features require a learning curve to use effectively.” -_ [_Jamie V._](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-11774291)_, Hivebrite Review_
- **Limited advanced features and customization depth**
- _“__One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use.” -_ [_Giorgos V._](https://www.g2.com/products/gainsight-customer-communities/reviews/gainsight-customer-communities-review-10966287)_,_ _Gainsight Customer Communities Review_

### My Expert Takeaway on Online Community Management Software

Based on G2 reviews, online community management delivers the most durable value when organizations treat community as an operating discipline rather than a content or engagement tactic. High-performing teams establish structure early, clearly defining member roles, designated spaces or groups, moderation rules, and a lightweight taxonomy, which reduces friction later as engagement scales.

Teams that see the strongest outcomes strike a balance between engagement flexibility and operational control. While rich interaction features matter, long-term adoption depends on whether community managers can run the platform without excessive manual effort. The most effective implementations tightly integrate online community management with adjacent workflows, support deflection and escalation, marketing-led advocacy and events, and product feedback and beta programs, so conversations consistently translate into action.

For buyers evaluating affordable community management platforms for small businesses versus enterprise community platforms, the real decision point is governance, not just price. Smaller teams often win by prioritizing speed and low administrative overhead, while larger or customer-facing organizations benefit from permissions, SSO, auditability, and reporting that allow customer community software to function as a system of record. The right fit depends on how central the community is to your operating model and the level of complexity you need to manage as it grows.

### Online Community Management Software FAQs

#### What is online community management?

Online community management is the practice of creating and maintaining a digital space where members interact, ask questions, share knowledge, attend events, and provide feedback. It includes moderation, content programming, member onboarding, analytics, and governance. In software terms, it often means using a platform to centralize discussions, member profiles, resources, and engagement workflows, allowing the community to scale reliably.

#### How to manage online communities?

Start with structure (spaces, rules, roles), then establish recurring rhythms (welcome flows, weekly prompts, events, and support patterns). Set clear moderation policies and escalation paths. Track participation metrics (active members, posts, response time, unanswered questions) and adjust programming based on what actually drives return visits. The most effective teams connect the community to support, product, and marketing workflows.

#### What is the purpose of an online community?

The purpose is to establish an ongoing, owned relationship with your customers, members, or employees. Communities reduce support load through peer-to-peer answers, increase retention by building belonging, and generate product insights through continuous feedback. For many organizations, they also become an advocacy and education channel—helping users learn faster, connect with peers, and stay engaged beyond individual transactions.

#### What are the key features of community management software?

Core features typically include discussion spaces, member profiles and directories, role-based permissions, moderation tools, notifications, analytics, and content management (posts, resources, announcements). Many platforms add events, courses, direct messaging, and integrations with [CRM](https://www.g2.com/categories/crm)/help desk tools. For larger orgs, SSO, advanced governance controls, and deeper reporting become critical to scale safely and consistently.

#### What are the benefits of adopting community management software?

The biggest benefits are scalable engagement and operational efficiency. You get one place to host discussions, organize content, and manage members, reducing fragmentation across email and social channels. Many teams also see support deflection, faster response times, stronger loyalty, and better product feedback. Over time, a well-run community becomes a compounding asset that lowers acquisition costs and improves retention.

### Sources

1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)
2. [G2 Market Presence Score Overview](https://www.g2.com/reports)

Researched By: [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

**Last updated on: January 9, 2026**