# Best Online Community Management Software - Page 2 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* Online community management software creates a digital space to engage, host, and manage an online community. In an online community, members can discuss their thoughts and ideas around shared interests. Businesses use online community management platforms to create a centralized digital space for productive discussions with their employees or customers and to gain feedback on ideas, products, or services. As a result, companies can address support issues, measure satisfaction, track activity, build stronger relationships with community members, and ultimately gain strategic insights to improve community engagement. Online community management platforms are used across several industries and departments to support specific business goals for employees and customers. Whether it’s customer support, marketing, or product development, there are many cross-organization benefits from online communities. These tools often integrate with [CMS tools](https://www.g2.com/categories/cms-tools) to share, store, and manage digital content and [help desk software](https://www.g2.com/categories/help-desk) to provide community members with FAQ, Q and A tools, and minor troubleshooting solutions. Community management software is typically a website-compatible community platform that is easily hosted on a desktop but can also offer a branded mobile app version that is easier for mobile users to engage and stay connected. To qualify for inclusion in the Online Community Management category, a product must: - Provide a digital platform or forum to host community discussion and peer-to-peer communication - Track community member activity with dashboards and analytics that measure engagement, satisfaction, or trending content and discussions - Provide a library of resources to share information and documentation internally and a content management center - Provide a member directory and CRM features to manage members in one place ## Top Online Community Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) | 4.6/5.0 (733 reviews) | Owned community with integrated course delivery | "[Mighty Networks: Powerful, Flexible Hub for Communities and Digital Resources](https://www.g2.com/survey_responses/mighty-networks-review-13114241)" | | 2 | [Circle](https://www.g2.com/products/circle-so-circle/reviews) | 4.5/5.0 (490 reviews) | All-in-one community, courses, and monetization | "[Highly Engaged Community Builder with Room for Improvement](https://www.g2.com/survey_responses/circle-review-12367482)" | | 3 | [Hivebrite](https://www.g2.com/products/hivebrite/reviews) | 4.4/5.0 (222 reviews) | Branded community engagement with member-directory networking | "[A purpose-built space for a community that needed one](https://www.g2.com/survey_responses/hivebrite-review-12965166)" | | 4 | [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) | 4.6/5.0 (1,057 reviews) | Year-round community engagement with event gamification | "[Reliable, Feature-Rich Platform for Professional Training and Large-Scale Webinars](https://www.g2.com/survey_responses/webex-events-webinars-review-12359516)" | | 5 | [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) | 4.4/5.0 (269 reviews) | Centralized customer community hub with Gainsight-native engagement | "[Exceptional Gainsight Community Platform for Digital Customer Support](https://www.g2.com/survey_responses/gainsight-customer-communities-review-13057691)" | | 6 | [Thinkific](https://www.g2.com/products/thinkific/reviews) | 4.5/5.0 (383 reviews) | — | "[Robust, Time-Saving Platform for Building an Educational Business](https://www.g2.com/survey_responses/thinkific-review-12929600)" | | 7 | [Bevy](https://www.g2.com/products/bevy/reviews) | 4.8/5.0 (108 reviews) | Chapter-based community event scaling | "[scaling community events in a simple and efficient way](https://www.g2.com/survey_responses/bevy-review-11980624)" | | 8 | [Glue Up](https://www.g2.com/products/glue-up/reviews) | 4.5/5.0 (136 reviews) | Membership community ops with unified CRM | "[Efficient Event & Contact Management with Excellent Support](https://www.g2.com/survey_responses/glue-up-review-11999268)" | | 9 | [Viafoura](https://www.g2.com/products/viafoura/reviews) | 4.6/5.0 (141 reviews) | AI-moderated commenting with subscriber engagement | "[Attentive Support and Insightful Progress Reports](https://www.g2.com/survey_responses/viafoura-review-13112892)" | | 10 | [Bettermode](https://www.g2.com/products/bettermode/reviews) | 4.7/5.0 (114 reviews) | White-label community building without big-platform dependency | "[Lots of customization options to match pages to your company branding](https://www.g2.com/survey_responses/bettermode-review-10965638)" | --- ## What Are the Most Common Questions About Online Community Management Software? *AI-generated · Last updated: May 26, 2026* ### What is the best Online Community Management platforms for product teams looking to build engaged user communities? Based on G2 reviews, Circle stands out for product teams that want a branded community experience with structured spaces, onboarding, events, and engagement tools in one place. According to verified users, it helps centralize discussions, content, and programs so teams can keep members active between campaigns, trainings, or product interactions. G2 reviewers mention that Circle is easy for members to navigate, supports onboarding well, and gives teams tools for organizing conversations, events, courses, and communication without relying on scattered systems. Reviewers also note some admin complexity and pricing tradeoffs, but the platform is consistently described as strong for creating a polished, member-first community experience that supports ongoing engagement. **Here are some of the top-rated products on G2:** - [Circle](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12867111) – used to create tailored spaces, events, onboarding flows, and centralized member programs - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-12841823) – helps teams build topic-based spaces, courses, events, and gated communities in one hub - [Hivebrite](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-12714595) – supports member networking, communications, and community management with customization options ### What is the highest rated Online Community Management for SaaS companies building engaged power user communities? Based on G2 reviews, Circle is frequently described as a strong fit for organizations that need an engaged, structured community experience. According to verified users, it gives teams a centralized place for discussions, training content, events, analytics, and customer interaction, which is useful for building repeat participation among active members. G2 reviewers mention that it feels polished for members, supports automation and onboarding, and helps teams keep conversations, courses, and community resources in one environment. Reviews also note some admin-side complexity and requests for deeper analytics or workflow flexibility, but the recurring theme is that Circle makes it easier to maintain an organized, premium community experience that keeps members engaged over time. ### What are the most stable Online Community Management solutions based on production deployment and usage reviews? Based on G2 reviews, Circle, Mighty Networks, and Hivebrite are the products with enough recent review volume to surface repeated comments about day-to-day usage. According to verified users, Circle is often described as reliable and professional, with reviewers calling out dependable performance and smooth onboarding. G2 reviewers mention that Mighty Networks performs well as a central hub for community, courses, and events, though some users note admin inconsistency or setup friction. Hivebrite is also described as reliable for bringing engagement, events, and communications into one platform, with strong support helping teams through setup and ongoing management. Across these reviews, stability is usually discussed alongside usability, support responsiveness, and whether the platform can handle regular community operations without constant workaround needs. **Here are some of the top-rated products on G2:** - [Circle](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12809488) – praised for reliable performance, smooth onboarding, and a professional member experience - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-12709640) – used as a dependable all-in-one hub for community, content, and events - [Hivebrite](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-11876910) – supports ongoing engagement, events, and communications with strong customer support ### What is the best Online Community Management solutions integrating knowledge bases and technical documentation seamlessly? Based on G2 reviews, Gainsight Customer Communities is a notable option for teams that want community discussions paired with searchable product information and tutorial content. According to verified users, it helps customers ask questions, find answers, post feature requests, and access knowledge resources in one place. G2 reviewers mention that its searchable repository and customization options help teams create a central destination for support and learning, while admins benefit from structured content management. Some reviews mention admin complexity and integration issues, but the core theme is that the platform supports self-service and customer education alongside community engagement. That makes it relevant for product teams trying to connect discussion, documentation, and support workflows more closely. **Here are some of the top-rated products on G2:** - [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews/gainsight-customer-communities-review-12781100) – combines support discussions, tutorials, and searchable knowledge in one customer hub - [Turf](https://www.g2.com/products/turf/reviews/turf-review-12462864) – brings knowledge articles and community interactions together with privacy controls - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews/higher-logic-vanilla-review-11288395) – supports community forums and knowledge base content for self-service use cases ### What are the most trusted Online Community Management by product teams based on user reviews? Based on G2 reviews, trust tends to show up through repeated mentions of responsive support, reliable day-to-day use, and the ability to centralize conversations, content, and member activity. According to verified users, Circle is often praised for creating a polished, dependable community home, while Mighty Networks is frequently described as a strong all-in-one platform that brings courses, events, and community together. G2 reviewers also mention Hivebrite as a trusted choice for organizations that need a configurable member network with strong customer support. Across these products, reviewers value fast help when issues arise, straightforward implementation, and platforms that reduce dependence on disconnected tools. Those patterns are the clearest trust signals present in the recent review data. **Here are some of the top-rated products on G2:** - [Circle](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12708310) – valued for responsive support, easy customization, and dependable community operations - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11209453) – trusted for strong host support, fast app performance, and an all-in-one experience - [Hivebrite](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-12403160) – recognized for migration support, intuitive interfaces, and ongoing customer guidance ### How Online Community Management software that works without community manager experience or dedicated community staff? Based on G2 reviews, tools that work best for lean teams are usually described as easy to set up, simple for members to navigate, and supported by strong onboarding resources. According to verified users, Mighty Networks is often highlighted for intuitive setup, flexible spaces, and guidance from support, training, and AI-assisted help. Circle is also frequently described as easy to launch and manage, with reviewers calling out straightforward onboarding and a clean member experience. G2 reviewers mention that both products still have a learning curve for deeper admin tasks, but they reduce the need for a large operational team by centralizing community, content, and events. For teams without dedicated community staff, ease of use and support quality are the strongest recurring themes. ### Which Online Community Management prevent spam and low quality posts without over-moderation slowing engagement? Based on G2 reviews, Viafoura is the clearest fit for this need because reviewers repeatedly describe its moderation capabilities as helping teams keep conversations constructive without consuming staff time. According to verified users, the platform uses automated moderation and human moderation support to reduce manual review, flag problematic comments, and maintain a safer environment for on-site discussions. G2 reviewers mention that this helps publishers and community teams encourage thoughtful participation while filtering harmful or low-value activity. Some users still want fewer false positives or more admin flexibility, but the recurring review theme is that Viafoura helps balance engagement with moderation efficiency better than relying on fully manual workflows. ### Which Online Community Management tools reduce moderation burden while keeping engineering teams engaged daily? Based on G2 reviews, Viafoura is the strongest match when the goal is to reduce moderation effort without shutting down active participation. According to verified users, its automated moderation and moderation services help teams handle large comment volumes while freeing internal staff to focus elsewhere. G2 reviewers mention that this makes it easier to keep discussions active on their own sites, support recurring engagement, and avoid spending excessive time on manual review. Several reviews also describe the platform as organized to implement, with clear onboarding and responsive support. While some users want more flexibility in admin controls or reporting, the review pattern consistently points to moderation efficiency paired with sustained user interaction. ### How Online Community Management platforms scaling smoothly from hundreds to tens of thousands of members? Based on G2 reviews, scalability is usually reflected in comments about centralized operations, segmentation, mobile access, and the ability to support larger audiences without forcing teams into many separate tools. According to verified users, Mighty Networks is often praised for scalability, flexible spaces, and the ability to grow alongside expanding communities. Circle reviewers also describe a strong centralized experience for growing programs, while Hivebrite users highlight member directories, segmentation, events, and broad engagement tools for larger networks. G2 reviewers mention that all three can require thoughtful setup and admin planning, but they consistently help teams move beyond smaller, fragmented workflows. The shared value is giving larger communities one place for content, communication, and member engagement. ### How Online Community Management with built-in tools for capturing and surfacing user feedback directly? Based on G2 reviews, Gainsight Customer Communities is a strong option for teams that want customer feedback to live alongside product discussions and support content. According to verified users, it gives customers a place to post feature requests, ask questions, and engage in discussions that product teams can review for common needs. G2 reviewers mention that idea collection, community interaction, and searchable content help teams surface customer signals more directly than relying on scattered channels alone. Some users mention admin limitations or integration friction, but the product is consistently described as useful for connecting feedback, education, and community participation in one system. That makes it relevant for product teams trying to organize customer input more effectively. ## G2 Grid® for Online Community Management Software ![G2 Grid® for Online Community Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-community-management/grids.png?focus%5B%5D=82178&focus%5B%5D=1238701&focus%5B%5D=54410&focus%5B%5D=38066&focus%5B%5D=3786&focus%5B%5D=42248&focus%5B%5D=76395&focus%5B%5D=33536) Highlighted products: Mighty Networks, Circle, Webex Events & Webinars, Hivebrite, Gainsight Customer Communities, Thinkific, Bevy, and Viafoura. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-community-management/grids.json?focus%5B%5D=mighty-networks&focus%5B%5D=circle-so-circle&focus%5B%5D=webex-events-webinars&focus%5B%5D=hivebrite&focus%5B%5D=gainsight-customer-communities&focus%5B%5D=thinkific&focus%5B%5D=bevy&focus%5B%5D=viafoura) ## How Many Online Community Management Software Products Does G2 Track? **Total Products under this Category:** 201 ### Category Stats (Jul 2026) - **Average Rating**: 4.48/5 (↓0.02 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Viafoura (+0.35%) - Among all products in this category, Viafoura recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank Online Community Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 6,900+ Authentic Reviews - 201+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Online Community Management Software Is Best for Your Use Case? - **Leader:** [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - **Highest Performer:** [Bevy](https://www.g2.com/products/bevy/reviews) - **Easiest to Use:** [Circle](https://www.g2.com/products/circle-so-circle/reviews) - **Top Trending:** [Circle](https://www.g2.com/products/circle-so-circle/reviews) - **Best Free Software:** [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) --- **Sponsored** ### Achieve Macmillan Achieve is Macmillan Learning’s digital learning platform for higher education courses across a wide range of STEM disciplines. Achieve brings together course content, assessment, interactive learning, e-books, gradebook tools, reporting, LMS integration, and instructor resources in one flexible platform. Depending on the course, instructors can use features such as LearningCurve adaptive quizzing, Goal-setting and Reflection Surveys, iClicker activities, discipline-specific active learning resources, test banks, multimedia, and accessible digital textbooks. Achieve also supports secure assessment through Respondus LockDown Browser integration and AI-powered learning support through the AI Student Tutor, which guides students through problems using a Socratic approach. Achieve helps instructors save time, increase engagement, and gain clearer visibility into student performance. It supports the full course experience, from setup and assignment delivery to practice, feedback, assessment, and reporting. For students, Achieve provides structured, interactive, and personalised support that builds confidence and keeps them on track. For instructors and institutions, it helps address common challenges such as low engagement, inconsistent preparation, limited insight into student progress, and the need for flexible digital courseware that fits existing teaching workflows. Macmillan Learning is a learning technology company with a long history of supporting teaching and learning in higher education. With teams across the United States, the United Kingdom, and other international markets, Macmillan Learning partners with educators, authors, researchers, and institutions to develop trusted content, digital tools, and course solutions that support student success. 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[Forj](https://www.g2.com/products/forj/reviews) Forj helps organizations grow their memberships and revenue by partnering to create a seamless community and learning experience. We provide a single solution for community and learning that is purpose-built to modernize the experience for associations and professional networks. We have over 300 clients today, and a million professionals using our solution to connect, learn and grow. Visit forj.ai to learn more. **Average Rating:** 4.6/5.0 **Total Reviews:** 80 **How Do G2 Users Rate Forj?** - **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Forj?** - **Seller:** [Forj](https://www.g2.com/sellers/forj) - **Year Founded:** 2020 - **HQ Location:** Milwaukee, WI - **LinkedIn® Page:** https://www.linkedin.com/company/mobilize_io/about/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Non-Profit Organization Management, Education Management - **Company Size:** 56% Small-Business, 30% Mid-Market #### What Are Forj's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Features (1 reviews) **Cons:** - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Forj? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Forj, enjoying its many features effortlessly. - Users love the **ease of use** and appreciate the abundant features that enhance their experience with Forj. **Cons:** - Users find **integration with Re: Members challenging** , which can impact their overall experience with Forj. #### What Are Recent G2 Reviews of Forj? **"[A great tool for connecting association members](https://www.g2.com/survey_responses/forj-review-11715582)"** **Rating:** 5.0/5.0 stars *— Anne L.* [Read full review](https://www.g2.com/survey_responses/forj-review-11715582) --- **"[Powerful Tool for Managing Community Engagement](https://www.g2.com/survey_responses/forj-review-6617005)"** **Rating:** 5.0/5.0 stars *— Darla M.* [Read full review](https://www.g2.com/survey_responses/forj-review-6617005) --- #### What Are G2 Users Discussing About Forj? - [Is mobilize free?](https://www.g2.com/discussions/is-mobilize-free) - [How does mobilize work?](https://www.g2.com/discussions/how-does-mobilize-work) - [How do you mobilize?](https://www.g2.com/discussions/how-do-you-mobilize) - [What is mobilize app?](https://www.g2.com/discussions/what-is-mobilize-app) ### 2. [Swarm](https://www.g2.com/products/swarm-to/reviews) Swarm outshines other community platforms with its video-centric approach that guarantees twice the engagement. Experience the difference today. Join leading coaches, creators, and experts who are earning full-time incomes on Swarm! **Average Rating:** 4.8/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Swarm?** - **Community Feeds & Discussions:** 9.5/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 5.5/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Swarm?** - **Seller:** [Swarm](https://www.g2.com/sellers/swarm-ae83bcc7-0f2f-416f-b93e-3c68c223a39a) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Professional Training & Coaching - **Company Size:** 100% Small-Business #### What Are Swarm's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Features (5 reviews) - Customization (3 reviews) - Experience (3 reviews) - Staff Support (3 reviews) **Cons:** - Missing Features (3 reviews) - Difficult Learning Process (2 reviews) - Difficult Setup (1 reviews) - Frequent Changes (1 reviews) - Limited Customization (1 reviews) ### What Do G2 Reviewers Say About Swarm? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **excellent customer support** from Swarm, noting its responsiveness and dedication to user feedback. - Users appreciate the **intuitive interface** of Swarm, making it easy to navigate and engage effectively. - Users love the **high level of customization** in Swarm, allowing tailored solutions for client engagement and communication. - Users appreciate the **outstanding community support and customer service** of Swarm, fostering a collaborative and enriching experience. - Users praise the **outstanding support** from Swarm.to's team, enhancing their coaching experience and client engagement. **Cons:** - Users desire a few **missing features** in Swarm, such as better post scheduling and user customization options. - Users experience a **difficult learning process** with Swarm due to inadequate onboarding for new clients. - Users experience a **difficult setup** with Swarm, particularly for clients less familiar with web-based applications. - Users find the **frequent changes** in Swarm potentially frustrating, especially for those preferring stability over updates. - Users find the **limited customization options** of Swarm hinder their ability to tailor the platform to their needs. #### What Are Recent G2 Reviews of Swarm? **"[The Video-Powered Community Platform That Transforms Online Engagement](https://www.g2.com/survey_responses/swarm-review-11123344)"** **Rating:** 4.5/5.0 stars *— Anneloes Z.* [Read full review](https://www.g2.com/survey_responses/swarm-review-11123344) --- **"[Outstanding Community and Support That Truly Empower Creators](https://www.g2.com/survey_responses/swarm-review-12196146)"** **Rating:** 5.0/5.0 stars *— Jilly D.* [Read full review](https://www.g2.com/survey_responses/swarm-review-12196146) --- ### 3. [TrueLoyal](https://www.g2.com/products/trueloyal/reviews) Loyalty isn’t a strategy or a program — it’s earned through experience. TrueLoyal helps brands turn consumer engagement into loyalty and measurable business growth. The platform enables brands to create experiences that encourage participation, strengthen relationships, and reward meaningful consumer actions. By combining loyalty programs, fan communities, gamification, and consumer-generated content (UGC), TrueLoyal helps brands engage their audiences in ways that go beyond simple transactions. These experiences don’t just deepen relationships with existing customers — they also help attract new ones. When engaged consumers share content, participate in communities, and advocate for brands they love, they naturally influence and convert new audiences through trusted peer voices. TrueLoyal connects these experiences across both digital and offline touchpoints. With built-in receipt scanning technology, brands can capture in-store and online purchase activity to gain a more complete view of how consumers interact with their brand. By bringing engagement, participation, and loyalty together, TrueLoyal helps brands drive repeat purchase, influence key behaviors, deepen customer relationships, and acquire new consumers through authentic advocacy. **Average Rating:** 4.6/5.0 **Total Reviews:** 157 **How Do G2 Users Rate TrueLoyal?** - **Community Feeds & Discussions:** 8.7/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.8/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind TrueLoyal?** - **Seller:** [TrueLoyal](https://www.g2.com/sellers/trueloyal) - **Company Website:** https://www.trueloyal.com/ - **Year Founded:** 2008 - **HQ Location:** San Antonio, Texas - **LinkedIn® Page:** https://www.linkedin.com/company/true-loyal (85 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Retail, Consumer Goods - **Company Size:** 54% Small-Business, 30% Mid-Market #### What Are TrueLoyal's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Customer Support (5 reviews) - Rewards Program (5 reviews) - Setup Ease (4 reviews) - Rewards System (3 reviews) **Cons:** - Bug Issues (2 reviews) - Integration Issues (2 reviews) - Lack of Integrations (2 reviews) - Poor Usability (2 reviews) - Technical Issues (2 reviews) ### What Do G2 Reviewers Say About TrueLoyal? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of TrueLoyal, facilitating smooth onboarding and efficient program management. - Users praise the **exceptional customer support** of TrueLoyal, appreciating prompt responses and proactive assistance at all times. - Users value the **rewards based on loyalty** , finding it easy to navigate and beneficial for their business. - Users find the **setup process easy** , praising the efficient onboarding and supportive customer service from TrueLoyal. - Users appreciate the **rewards based on loyalty** , enhancing engagement and offering tailored benefits for a user-friendly experience. **Cons:** - Users report occasional **bug issues** that hinder the experience, impacting overall satisfaction with TrueLoyal. - Users face **integration issues** with TrueLoyal, making it challenging to connect with other platforms like Facebook or YouTube. - Users face **lack of integrations** with TrueLoyal, making it challenging to connect with platforms like Facebook and YouTube. - Users find the **poor usability** of TrueLoyal frustrating, experiencing outdated design and slow support responses. - Users find the **technical issues** with TrueLoyal frustrating, particularly the challenging integrations and outdated interface. #### What Are Recent G2 Reviews of TrueLoyal? **"[Extremely Helpful Team and a Breeze to Implement](https://www.g2.com/survey_responses/trueloyal-review-12461536)"** **Rating:** 4.5/5.0 stars *— Jenny T.* [Read full review](https://www.g2.com/survey_responses/trueloyal-review-12461536) --- **"[Effective Loyalty Solution with Minor Integration Glitches](https://www.g2.com/survey_responses/trueloyal-review-12705848)"** **Rating:** 4.0/5.0 stars *— Abdullah A.* [Read full review](https://www.g2.com/survey_responses/trueloyal-review-12705848) --- #### What Are G2 Users Discussing About TrueLoyal? - [What is Zinrelo Loyalty Rewards Platform used for?](https://www.g2.com/discussions/what-is-zinrelo-loyalty-rewards-platform-used-for) - 1 comment ### 4. [Heartbeat](https://www.g2.com/products/heartbeat-chat-heartbeat/reviews) Heartbeat is the all-in-one platform for community businesses. We bring together all the tools needed to run a profitable, scalable, community business — discussions, chats, courses, documents, event pages, voice channels, analytics, referral program management, and full payments suite — all under your own website. **Average Rating:** 4.8/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Heartbeat?** - **Community Feeds & Discussions:** 9.4/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.1/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Heartbeat?** - **Seller:** [Heartbeat Chat](https://www.g2.com/sellers/heartbeat-chat) - **Year Founded:** 2020 - **HQ Location:** Sandy Springs, Georgia - **Twitter:** @HeartbeatChat (409 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/heartbeatchat/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Professional Training & Coaching - **Company Size:** 87% Small-Business, 10% Mid-Market #### What Are Heartbeat's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (3 reviews) - Easy Setup (2 reviews) - Navigation Ease (2 reviews) - Communication (1 reviews) **Cons:** - Bugs (2 reviews) - Difficult Setup (1 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) ### What Do G2 Reviewers Say About Heartbeat? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Heartbeat, enjoying its straightforward navigation and helpful resources. - Users commend Heartbeat for its **dedicated community and robust support** , enjoying a seamless, ad-free environment. - Users appreciate the **easy setup** of Heartbeat, allowing for a quick and smooth initiation of the platform. - Users enjoy the **navigation ease** of Heartbeat, finding it straightforward and user-friendly like a social network. - Users value how Heartbeat enhances **communication and emotional stability** with easy, instant check-ins throughout the day. **Cons:** - Users report **glitches and bugs** in Heartbeat that need addressing, but see potential for improvement. - Users find the **difficult setup** of Heartbeat requires significant study and possibly third-party solutions for efficiency. - Users feel that the **expensive plans** of Heartbeat hinder accessibility and lack trial opportunities for proper evaluation. - Users face **integration issues** with Heartbeat, making it hard to effectively embed features and manage community joins. - Users find the **lack of integrations** frustrating, limiting their ability to trial features effectively before commitment. #### What Are Recent G2 Reviews of Heartbeat? **"[Effortless Community Management, Stellar Support](https://www.g2.com/survey_responses/heartbeat-review-13112292)"** **Rating:** 5.0/5.0 stars *— Amanda H.* [Read full review](https://www.g2.com/survey_responses/heartbeat-review-13112292) --- **"[Minimalist Feel with Powerful Functionality](https://www.g2.com/survey_responses/heartbeat-review-12702982)"** **Rating:** 5.0/5.0 stars *— Katerina P.* [Read full review](https://www.g2.com/survey_responses/heartbeat-review-12702982) --- ### 5. [Orbiit](https://www.g2.com/products/orbiit/reviews) Orbiit is an AI-powered matchmaking SaaS platform powering curated introductions at scale. Organizations can seamlessly invite audiences of choice to opt-into regular, personalized 1:1 or peer group connections and Orbiit handles all communication, matching, scheduling, feedback collection and analytics. Leading companies and communities (e.g. Atlassian, First Round Capital, Medical Alley Association, etc) using Orbiit report 87 NPS, tangible outcomes for the participants and strong ROI on these connections. **Average Rating:** 4.6/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Orbiit?** - **Community Feeds & Discussions:** 7.9/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.2/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Orbiit?** - **Seller:** [Hivebrite](https://www.g2.com/sellers/hivebrite) - **Year Founded:** 2015 - **HQ Location:** Paris, France - **Twitter:** @hivebrite (1,082 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10317653/ (146 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Venture Capital & Private Equity - **Company Size:** 70% Small-Business, 27% Mid-Market #### What Are Recent G2 Reviews of Orbiit? **"[Orbiit Enables Seamless Community Building](https://www.g2.com/survey_responses/orbiit-review-8700930)"** **Rating:** 5.0/5.0 stars *— Steph J.* [Read full review](https://www.g2.com/survey_responses/orbiit-review-8700930) --- **"[Effortless Alumni-Student Mentoring Matches](https://www.g2.com/survey_responses/orbiit-review-12587280)"** **Rating:** 4.5/5.0 stars *— Verified User in Higher Education* [Read full review](https://www.g2.com/survey_responses/orbiit-review-12587280) --- #### What Are G2 Users Discussing About Orbiit? - [What is Orbiit used for?](https://www.g2.com/discussions/what-is-orbiit-used-for) ### 6. [Memberium](https://www.g2.com/products/memberium/reviews) Memberium is a premium WordPress plugin that allows you to build powerful, automated membership sites and online courses that work closely with your businesses CRM platform. Currently we have versions available for Keap (formerly Infusionsoft) and ActiveCampaign. **Average Rating:** 4.6/5.0 **Total Reviews:** 28 **How Do G2 Users Rate Memberium?** - **Community Feeds & Discussions:** 8.1/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind Memberium?** - **Seller:** [Memberium](https://www.g2.com/sellers/memberium) - **Year Founded:** 2014 - **HQ Location:** Spanish Fork, Utah - **LinkedIn® Page:** https://www.linkedin.com/company/memberium/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** E-Learning - **Company Size:** 93% Small-Business, 7% Mid-Market #### What Are Memberium's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Setup (1 reviews) - Reliability (1 reviews) - Staff Support (1 reviews) ### What Do G2 Reviewers Say About Memberium? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** of Memberium, highlighting reliability and willingness to help. - Users praise the **ease of use** of Memberium, enjoying seamless setup and integration with Keap/Infusionsoft. - Users find the **easy setup** of Memberium incredibly helpful for integrating with Keap/Infusionsoft effortlessly. - Users find Memberium to be **highly reliable** , praised for excellent support and seamless integration with Keap/Infusionsoft. - Users praise the **exceptional staff support** , noting their reliability and dedication to solving problems efficiently. #### What Are Recent G2 Reviews of Memberium? **"[Outstanding membership software and outstanding customer support.](https://www.g2.com/survey_responses/memberium-review-10610888)"** **Rating:** 5.0/5.0 stars *— Pete R.* [Read full review](https://www.g2.com/survey_responses/memberium-review-10610888) --- **"[Effective Membership Integration with a Few Hiccups](https://www.g2.com/survey_responses/memberium-review-12460607)"** **Rating:** 4.5/5.0 stars *— Brett M.* [Read full review](https://www.g2.com/survey_responses/memberium-review-12460607) --- #### What Are G2 Users Discussing About Memberium? - [How do you use Memberium?](https://www.g2.com/discussions/how-do-you-use-memberium) - [Does Memberium work with KEAP?](https://www.g2.com/discussions/does-memberium-work-with-keap) - 1 comment - [Is Memberium free?](https://www.g2.com/discussions/is-memberium-free) - 1 comment - [What does Memberium do?](https://www.g2.com/discussions/what-does-memberium-do) - 1 comment ### 7. [Ning](https://www.g2.com/products/ning/reviews) Ning is a solution that gives you tools and expertise to engage your own community in a scalable integrated social platform that allows you to build and launch your own social network. **Average Rating:** 3.1/5.0 **Total Reviews:** 15 **How Do G2 Users Rate Ning?** - **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.3/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 7.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Ning?** - **Seller:** [Ning](https://www.g2.com/sellers/ning) - **Year Founded:** 2004 - **HQ Location:** Menlo Park, CA - **Twitter:** @Ning (18,496 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ning/about (291 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Small-Business, 31% Mid-Market #### What Are Ning's Pros and Cons? **Pros:** - Content Diversity (1 reviews) - Design Quality (1 reviews) **Cons:** - Expensive (1 reviews) ### What Do G2 Reviewers Say About Ning? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **appealing themes** of Ning, appreciating the variety of catchy and classic designs available. - Users love the **appealing variety of themes** in Ning, appreciating both catchy and classic design options. **Cons:** - Users feel the product is **expensive** given its performance relative to free social media alternatives like Facebook and Instagram. #### What Are Recent G2 Reviews of Ning? **"[My experience as a long time Ning user](https://www.g2.com/survey_responses/ning-review-1576996)"** **Rating:** 4.0/5.0 stars *— Jorge G.* [Read full review](https://www.g2.com/survey_responses/ning-review-1576996) --- **"[Ning Solution](https://www.g2.com/survey_responses/ning-review-4558356)"** **Rating:** 4.0/5.0 stars *— LaQuay L.* [Read full review](https://www.g2.com/survey_responses/ning-review-4558356) --- ### 8. [AtomChat](https://www.g2.com/products/atomchat/reviews) AtomChat provides quick chat solutions for your website. With real time text, audio as well as video calling options. We are a ready to use chat application/plugin which easily integrates with more than 30 platforms and makes your website chat ready in minutes! The plugin also provides you with features such as: Group or Private Text - This enables your users to have one on one conversations or start a group text chain! Voice & Video Calling - Now you can provide your users the power to jump on a voice or video call with just a simple click of a button with the help of AtomChat! We guarantee a secure and reliable connection to ensure your users can talk to each other without any interruptions! Collaborative Features - AtomChat also comes equipped with features to help your users collaborate with each other and make work fun! Your users can either make use of the whiteboard on the plugin or can also share their screen with one another to make sharing of ideas and documents easier and quicker! Multilingual Integration - What if your community of users belong to different parts of the world and speak different languages? Not to worry! With AtomChat, your whole community can now converse with each other in real time without having to worry about the language barrier! We provide real time translation and also an Admin Panel through which you can configure AtomChat to speak to your users in their language! Monetize with tiered access and ads - At AtomChat we realize chat is a premium yet necessary feature in today’s world. Hence, we also give you the power to sell it and make monetary gains from it! You can allow role based access to your users. You can also take advantage of the credit deduction system and charge per minute/charge per message and have your users pay more to use more! You could also run custom ads on AtomChat and monetize! Communication in today’s world is of utmost importance. Miscommunication or lack of communication can cause misunderstanding which can lead to a lack of productivity! That’s where we come in! AtomChat as a product helps you not only integrate chat to your website but because of the features it possesses helps your users have clear and precise conversations! This will not only help in your site getting traction but will also help you gain new users! We at AtomChat also provide our customers with low costs and integration assistance which helps your journey from buying to using that much easier! We also provide a 14-day free trial which would help you understand AtomChat and its uses better! So that you are completely sold and convinced about the product before purchasing it! **Average Rating:** 4.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate AtomChat?** - **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.7/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) **Who Is the Company Behind AtomChat?** - **Seller:** [AtomChat](https://www.g2.com/sellers/atomchat) - **Year Founded:** 2019 - **HQ Location:** Simpsonville, US - **Twitter:** @atomchatapp (100 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/team-atomchat/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 92% Small-Business, 8% Mid-Market #### What Are Recent G2 Reviews of AtomChat? **"[atomchat review](https://www.g2.com/survey_responses/atomchat-review-8519349)"** **Rating:** 5.0/5.0 stars *— Sajjat H.* [Read full review](https://www.g2.com/survey_responses/atomchat-review-8519349) --- **"[Professional chat system with excellent support](https://www.g2.com/survey_responses/atomchat-review-12928188)"** **Rating:** 4.5/5.0 stars *— Andy M.* [Read full review](https://www.g2.com/survey_responses/atomchat-review-12928188) --- #### What Are G2 Users Discussing About AtomChat? - [What is AtomChat used for?](https://www.g2.com/discussions/what-is-atomchat-used-for) ### 9. [Zapnito](https://www.g2.com/products/zapnito/reviews) Zapnito is the community platform built for personalized knowledge sharing. Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain. To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance. Since 2015, Zapnito has helped industry leading B2B brands to transform millions of customers into community participants – making us the perfect technology partner to power community-led growth. In addition to providing a leading online community platform, Zapnito also offers expert strategic support and the Zapnito Community brings together 500+ community leaders to learn, share and connect. **Average Rating:** 4.6/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Zapnito?** - **Community Feeds & Discussions:** 7.0/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 5.6/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Zapnito?** - **Seller:** [Zapnito](https://www.g2.com/sellers/zapnito) - **Year Founded:** 2014 - **HQ Location:** London, England - **Twitter:** @zapnito (1,162 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2863601/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 80% Small-Business, 13% Mid-Market #### What Are Recent G2 Reviews of Zapnito? **"[Zapnito is everything you need (and more) - no plugins or integrations required!](https://www.g2.com/survey_responses/zapnito-review-4247247)"** **Rating:** 5.0/5.0 stars *— Stephen M.* [Read full review](https://www.g2.com/survey_responses/zapnito-review-4247247) --- **"[Zapnito has become central to our engagement strategy](https://www.g2.com/survey_responses/zapnito-review-4234832)"** **Rating:** 5.0/5.0 stars *— Matthias G.* [Read full review](https://www.g2.com/survey_responses/zapnito-review-4234832) --- #### What Are G2 Users Discussing About Zapnito? - [What is Zapnito used for?](https://www.g2.com/discussions/what-is-zapnito-used-for) ### 10. [Website Toolbox Forums](https://www.g2.com/products/website-toolbox-forums/reviews) The easiest way to create your community forum in the cloud. No coding, software, or servers required. Fully customizable, single sign on, embedded into your website, robust security controls, and monetization via fees or ads. Typical forum systems have hundreds of settings that take a lifetime to understand and manage. Great software should be intuitive. It shouldn't take days of your life to set up and manage. We make forums simple, easy, and user-friendly. Find out more by taking the features tour. **Average Rating:** 4.4/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Website Toolbox Forums?** - **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.2/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Website Toolbox Forums?** - **Seller:** [Website Toolbox](https://www.g2.com/sellers/website-toolbox) - **Year Founded:** 2008 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @websitetoolboxx (2,703 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1681324/ (57 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Recent G2 Reviews of Website Toolbox Forums? **"[Easy to use, very customizable. ](https://www.g2.com/survey_responses/website-toolbox-forums-review-3719923)"** **Rating:** 5.0/5.0 stars *— Zachary O.* [Read full review](https://www.g2.com/survey_responses/website-toolbox-forums-review-3719923) --- **"[A community of magicians...](https://www.g2.com/survey_responses/website-toolbox-forums-review-3771528)"** **Rating:** 5.0/5.0 stars *— Rudy T.* [Read full review](https://www.g2.com/survey_responses/website-toolbox-forums-review-3771528) --- #### What Are G2 Users Discussing About Website Toolbox Forums? - [What is Website Toolbox Forums used for?](https://www.g2.com/discussions/what-is-website-toolbox-forums-used-for) ### 11. [ProBoards](https://www.g2.com/products/proboards/reviews) ProBoards is a tech company that allows consumers to create online communities and forums. **Average Rating:** 4.0/5.0 **Total Reviews:** 14 **How Do G2 Users Rate ProBoards?** - **Community Feeds & Discussions:** 8.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 7.5/10 (Category avg: 9.1/10) **Who Is the Company Behind ProBoards?** - **Seller:** [ProBoards](https://www.g2.com/sellers/proboards-07fc38af-7d3a-445b-a6c6-0db656c9ce73) - **Year Founded:** 2000 - **HQ Location:** Foothill Ranch - **Twitter:** @proboards (3,255 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/7693670/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 73% Small-Business, 27% Mid-Market #### What Are Recent G2 Reviews of ProBoards? **"[communicative community](https://www.g2.com/survey_responses/proboards-review-1822186)"** **Rating:** 5.0/5.0 stars *— katys m.* [Read full review](https://www.g2.com/survey_responses/proboards-review-1822186) --- **"[Pro Boards is useful to connect with others like you](https://www.g2.com/survey_responses/proboards-review-1810452)"** **Rating:** 4.5/5.0 stars *— Natalie R.* [Read full review](https://www.g2.com/survey_responses/proboards-review-1810452) --- ### 12. [Khoros Communities](https://www.g2.com/products/khoroscommunities/reviews) Khoros Communities: The Leading Platform for High-Performing Brand Communities Khoros Communities is a powerful, enterprise-grade platform designed to help brands build and manage thriving online communities. With unmatched engagement features, advanced management tools, and seamless integration capabilities, Khoros empowers companies to foster meaningful customer interactions, drive revenue growth, and enhance customer lifetime value. More Fortune 100 companies trust Khoros than any other provider, making it the industry leader in community engagement and success. Unparalleled Value and Innovation Khoros delivers exceptional value through continuous innovation, ensuring that community members, managers, and developers have the tools they need to build and sustain high-performing online communities. Whether the goal is reducing service costs, increasing organic customer engagement, or integrating seamlessly into existing digital ecosystems, Khoros provides the flexibility and scalability that modern enterprises demand. For Buyers: Broadest Set of Engagement Features Khoros Communities offers the most extensive set of engagement features and interaction styles available on the market. The platform’s patented rank and reputation engine incentivizes ongoing participation, while its next-generation web framework ensures a premium user experience that is responsive, accessible, and optimized for both desktop and mobile. These capabilities enable brands to create dynamic, user-friendly communities that foster long-term customer success. For Practitioners: AI-Driven Efficiency, Automation and Spam Management Community managers benefit from AI-powered automation, orchestration, and no-code tools that streamline community management. With Khoros, routine administrative tasks are minimized, allowing community professionals to focus on strategy, engagement, and value-driven initiatives. Built-in analytics and reporting tools further simplify performance tracking, ensuring data-driven decision-making for sustained community growth. Creating a positive community atmosphere also requires continuous moderation to ensure members feel welcome and secure. Khoros provides robust moderation tools that enable teams to efficiently assess and process large volumes of user-generated content in accordance with community guidelines. Whether moderating forum posts, blog comments, knowledge base contributions, or idea submissions, practitioners can proactively manage and resolve flagged content—such as spam, abuse, or other policy violations—before or after publication. This ensures a safe, high-quality experience for all members. For Developers & Influencers: Flexibility, Scalability, and Integration Khoros is built with an API-first architecture and a streamlined developer workflow, making it the most adaptable community platform in the market. Seamless integrations with existing tech stacks enable brands to extend their community’s reach and impact, driving deeper engagement across digital touch points. Whether scaling an existing community or launching a new one, Khoros ensures a smooth and efficient deployment process. With a proven track record of success, Khoros Communities is the trusted solution for brands seeking to maximize the impact of their online communities. By combining cutting-edge technology with industry-leading expertise, Khoros continues to set the standard for high-performing community platforms that drive customer satisfaction and business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 89 **How Do G2 Users Rate Khoros Communities?** - **Community Feeds & Discussions:** 7.8/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.5/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.1/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Khoros Communities?** - **Seller:** [Ignite Enterprise Software Solutions](https://www.g2.com/sellers/ignite-enterprise-software-solutions) - **HQ Location:** Austin, TX - **Twitter:** @ignitetech (494 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/21226/ (398 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Enterprise, 31% Mid-Market #### What Are Khoros Communities's Pros and Cons? **Pros:** - Ease of Use (9 reviews) - Helpful (7 reviews) - Features (5 reviews) - Simple (5 reviews) - Easy Access (4 reviews) **Cons:** - Editing Issues (3 reviews) - Expensive (3 reviews) - Bugs (2 reviews) - Deletion Issues (2 reviews) - Editing Difficulties (2 reviews) ### What Do G2 Reviewers Say About Khoros Communities? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** in Khoros Communities, making navigation simple for both new and experienced users. - Users value the **helpful features** of Khoros Communities, enhancing communication and accessibility across multiple channels. - Users appreciate the **ease of use and accessibility** of Khoros Communities, enhancing their customer engagement across channels. - Users appreciate the **ease of navigation** in Khoros Communities, enhancing customer connections and communication across channels. - Users value the **easy access** to information in Khoros Communities, enhancing user experience and operational efficiency. **Cons:** - Users find the **editing issues** in Khoros Communities frustrating, as it complicates ticket management and note clarity. - Users find Khoros Communities to be **a bit expensive** for smaller organizations, despite its valuable features. - Users report encountering **UI bugs** occasionally, which disrupt their overall experience with Khoros Communities. - Users are frustrated by the **inability to delete sent messages** , leading to disorganization and confusing ticket notes. - Users face **editing difficulties** in Khoros Communities, struggling to manage multiple notes on tickets effectively. #### What Are Recent G2 Reviews of Khoros Communities? **"[Phenomenal customer experience](https://www.g2.com/survey_responses/khoros-communities-review-10931264)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/khoros-communities-review-10931264) --- **"[The experience is great, and awesome!](https://www.g2.com/survey_responses/khoros-communities-review-9509643)"** **Rating:** 4.0/5.0 stars *— Tancy John M.* [Read full review](https://www.g2.com/survey_responses/khoros-communities-review-9509643) --- ### 13. [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey. **Average Rating:** 4.4/5.0 **Total Reviews:** 388 **How Do G2 Users Rate Influitive?** - **Community Feeds & Discussions:** 8.2/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Influitive?** - **Seller:** [Jigsaw Interactive](https://www.g2.com/sellers/jigsaw-interactive) - **Year Founded:** 2008 - **HQ Location:** Alpharetta, GA - **Twitter:** @JigsawInteract (2,025 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/jigsaw-interact/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Marketing Manager, Customer Advocacy Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 49% Mid-Market, 42% Enterprise #### What Are Influitive's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Community Engagement (4 reviews) - Competition Fun (4 reviews) - Engagement (3 reviews) - Intuitive (3 reviews) **Cons:** - Bugs (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - Poor Reporting (2 reviews) - Software Bugs (2 reviews) ### What Do G2 Reviewers Say About Influitive? *AI-generated summary from verified user reviews* **Pros:** - Users find Influitive to be **extremely user-friendly** , simplifying the process of managing events and engaging with their community. - Users love Influitive for its **strong community engagement** , fostering connections and rewarding participation effectively. - Users find the **competition fun** aspect of Influitive enjoyable, enhancing engagement and ease of use for newcomers. - Users value the **engaging interactivities** of Influitive, enhancing customer participation and feedback collection seamlessly. - Users appreciate the **intuitive design** of Influitive, enabling easy connections and meaningful relationships with their community. **Cons:** - Users report occasional **bugs in the program** that disrupt functionality and complicate the user experience. - Users note that **limited features** like the mobile app and notification systems hinder overall user experience. - Users feel that the **mobile application and notification systems** of Influitive could use significant improvement for better usability. - Users find **reporting navigation difficult** , noting issues and bugs that hinder effective use of the platform. - Users often face **software bugs** that cause delays in reporting and hinder the overall user experience. #### What Are Recent G2 Reviews of Influitive? **"[The clear leader in Customer advocacy platform space, and for good reason](https://www.g2.com/survey_responses/influitive-review-8210020)"** **Rating:** 4.5/5.0 stars *— Dean S.* [Read full review](https://www.g2.com/survey_responses/influitive-review-8210020) --- **"[Great vendor!](https://www.g2.com/survey_responses/influitive-review-9044891)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/influitive-review-9044891) --- ### 14. [TokyWoky Community Platform](https://www.g2.com/products/tokywoky-community-platform/reviews) TokyWoky builds custom community platforms that help brands gather, engage and activate passionate customers directly on their website. With its gamified white-label platforms, brand marketers can create a unique experience designed to boost brand loyalty for top customers and transforms loyal customers into advocates. Community member engagement can be leveraged to generate UGC at scale, customer insights, live help and advice for fellow shoppers, and more. TokyWoky helps 130+ global brands define their community project, build the right community platform for them, and maximize community value. More info on tokywoky.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 10 **How Do G2 Users Rate TokyWoky Community Platform?** - **Community Feeds & Discussions:** 7.2/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.5/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) **Who Is the Company Behind TokyWoky Community Platform?** - **Seller:** [TokyWoky](https://www.g2.com/sellers/tokywoky) - **Year Founded:** 2013 - **HQ Location:** Paris, Île-de-France - **LinkedIn® Page:** https://www.linkedin.com/company/tokywoky/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Retail - **Company Size:** 60% Enterprise, 40% Mid-Market #### What Are Recent G2 Reviews of TokyWoky Community Platform? **"[Good collaboration with TW, helping us to develop our community.](https://www.g2.com/survey_responses/tokywoky-community-platform-review-7747765)"** **Rating:** 4.5/5.0 stars *— Claudia H.* [Read full review](https://www.g2.com/survey_responses/tokywoky-community-platform-review-7747765) --- **"[Very nice platform, excellent support, some features still need to be developed](https://www.g2.com/survey_responses/tokywoky-community-platform-review-7740652)"** **Rating:** 4.0/5.0 stars *— Laura F.* [Read full review](https://www.g2.com/survey_responses/tokywoky-community-platform-review-7740652) --- #### What Are G2 Users Discussing About TokyWoky Community Platform? - [What is TokyWoky Community Platform used for?](https://www.g2.com/discussions/what-is-tokywoky-community-platform-used-for) ### 15. [Tapatalk](https://www.g2.com/products/tapatalk/reviews) Tapatalk is an application to allow access to Internet forums on mobile devices **Average Rating:** 3.7/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Tapatalk?** - **Community Feeds & Discussions:** 7.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 7.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Tapatalk?** - **Seller:** [Tapatalk](https://www.g2.com/sellers/tapatalk) - **Year Founded:** 2012 - **HQ Location:** Santa Monica, CA - **Twitter:** @tapatalk (7,426 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 15% Enterprise #### What Are Recent G2 Reviews of Tapatalk? **"[TAPATALK a modern one](https://www.g2.com/survey_responses/tapatalk-review-1951047)"** **Rating:** 4.5/5.0 stars *— Febi M.* [Read full review](https://www.g2.com/survey_responses/tapatalk-review-1951047) --- **"[Let's Talk](https://www.g2.com/survey_responses/tapatalk-review-3355843)"** **Rating:** 4.5/5.0 stars *— Donald B.* [Read full review](https://www.g2.com/survey_responses/tapatalk-review-3355843) --- #### What Are G2 Users Discussing About Tapatalk? - [What is Tapatalk used for?](https://www.g2.com/discussions/what-is-tapatalk-used-for) ### 16. [Lounjee](https://www.g2.com/products/lounjee/reviews) Lounjee connects the members of your community or the attendees at your events based on their professional goals and interests. It is an all-in-one community platform that gives you all the tools you need to manage, engage and monetize your community. Members can chat, create group chats, book meetings and have 1-1 or multi-person video calls within the platform. Lounjee provides you with a dashboard to manage communications, reporting and memberships. Lounjee also provides webinar and virtual event functionality, allowing you to host unlimited events all year-round, engaging your community and creating sponsorship and ticket sales opportunities. Lounjee allows you to have all your community, content and events on a single platform. **Average Rating:** 4.9/5.0 **Total Reviews:** 14 **How Do G2 Users Rate Lounjee?** - **Community Feeds & Discussions:** 9.0/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.7/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Lounjee?** - **Seller:** [Lounjee](https://www.g2.com/sellers/lounjee) - **Year Founded:** 2017 - **HQ Location:** Paris, FR - **Twitter:** @lounjee (939 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/lounjee (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 87% Small-Business, 7% Mid-Market #### What Are Recent G2 Reviews of Lounjee? **"[Great product](https://www.g2.com/survey_responses/lounjee-review-6815159)"** **Rating:** 5.0/5.0 stars *— Verified User in Management Consulting* [Read full review](https://www.g2.com/survey_responses/lounjee-review-6815159) --- **"[perfect networking app](https://www.g2.com/survey_responses/lounjee-review-5179325)"** **Rating:** 5.0/5.0 stars *— Rene D.* [Read full review](https://www.g2.com/survey_responses/lounjee-review-5179325) --- #### What Are G2 Users Discussing About Lounjee? - [What is Lounjee used for?](https://www.g2.com/discussions/what-is-lounjee-used-for) ### 17. [Superpeer](https://www.g2.com/products/superpeer/reviews) Superpeer Streams is a versatile platform designed to empower creators, educators, and professionals to host interactive livestreams, fostering authentic connections with their audiences. Whether you're conducting tutorials, AMAs, or collaborative sessions, Superpeer Streams provides a seamless, browser-based experience without the need for additional software. Key Features and Functionality: - No App Required: Access and host livestreams directly through your browser on any device with a stable internet connection. - Unlimited Audience Capacity: Engage with an unrestricted number of participants, ensuring your content reaches all interested viewers. - Co-Hosting Capabilities: Collaborate with up to six co-hosts, enhancing the diversity and depth of your presentations. - Interactive Tools: Utilize features like screen sharing, live chat with upvoting, and the ability to invite audience members to the virtual stage for real-time engagement. - Monetization Options: Offer free or paid livestreams, accept donations, and build recurring revenue through channel subscriptions. - Comprehensive Moderation: Maintain a positive environment with chat moderation tools, including the ability to block disruptive participants. - Recording and Analytics: Record your sessions for on-demand access and gain insights into viewer engagement to refine future content. Primary Value and User Solutions: Superpeer Streams addresses the need for a robust, user-friendly platform that enables creators to monetize their expertise while building and nurturing a dedicated community. By offering a suite of interactive features and flexible monetization strategies, it allows users to deliver high-quality, engaging content without technical barriers. This platform is ideal for professionals seeking to expand their reach, enhance audience interaction, and generate sustainable income through live video content. **Average Rating:** 4.4/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Superpeer?** - **Community Feeds & Discussions:** 9.6/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.2/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 9.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Superpeer?** - **Seller:** [Superpeer](https://www.g2.com/sellers/superpeer) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @femkesvs (51,385 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/superpeer/ (4 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 20% Mid-Market #### What Are Superpeer's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Experience (4 reviews) - Video Calls (4 reviews) - Affordable (2 reviews) - Attendee Engagement (2 reviews) **Cons:** - Expensive (4 reviews) - Payment Issues (2 reviews) - Customer Support (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Superpeer? *AI-generated summary from verified user reviews* **Pros:** - Users find Superpeer's platform extremely **easy to explore** , enhancing their communication with customers effortlessly. - Users rave about the **connectivity with influential people** through Superpeer, enjoying inspiring conversations and personalized learning experiences. - Users love the **video call feature** of Superpeer for fostering connections and personalized learning across global communities. - Users highlight Superpeer as **affordable** , making it accessible for new creators to build meaningful communities. - Users value the **excellent attendee engagement** on Superpeer, fostering strong connections with experts and community support. **Cons:** - Users find Superpeer's **session pricing expensive** and desire more affordable options for broader accessibility. - Users face **restricted payment options** that limit accessibility and could benefit from more flexible choices. - Users indicate the need for **better customer support** and improvement in commission structure for new users. - Users are frustrated by the **limited customization** options available in Superpeer, which hinder their experience. - Users face **limited features** in Superpeer, particularly with payment options and customization capabilities. #### What Are Recent G2 Reviews of Superpeer? **"[The future of building communities and 1-1 Learning](https://www.g2.com/survey_responses/superpeer-review-8217174)"** **Rating:** 5.0/5.0 stars *— Stacey C.* [Read full review](https://www.g2.com/survey_responses/superpeer-review-8217174) --- **"[The New Way to Connect with Audiences and Experts - Superpeer](https://www.g2.com/survey_responses/superpeer-review-8217971)"** **Rating:** 5.0/5.0 stars *— Terry D.* [Read full review](https://www.g2.com/survey_responses/superpeer-review-8217971) --- ### 18. [Base](https://www.g2.com/products/base/reviews) Base is creating the AI Engagement OS for post-sale growth. Most B2B companies invest heavily in winning customers - but lack the infrastructure to engage them after the deal closes. The result: fragmented customer journeys, low product adoption, missed expansion opportunities, and preventable churn. Base fixes that. We give companies a single platform to orchestrate the entire post-sale customer lifecycle — across onboarding, adoption, expansion, advocacy, and retention. The Base platform analyzes customer signals across product usage, lifecycle milestones, and engagement touchpoints, and turns them into AI-driven customer journeys that run at scale. This enables companies to move from reactive customer management to proactive, automated lifecycle engagement. With Base, teams can: • Drive product adoption and activation • Identify and capture expansion opportunities • Turn customers into advocates • Increase retention and lifetime value • Run lifecycle engagement programs at scale Customer-Led Growth is the next phase of B2B revenue. Base is building the operating system that powers it. **Average Rating:** 4.4/5.0 **Total Reviews:** 50 **How Do G2 Users Rate Base?** - **Community Feeds & Discussions:** 7.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.1/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.8/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) **Who Is the Company Behind Base?** - **Seller:** [Base](https://www.g2.com/sellers/base-02d70fff-c0fe-4cd5-8b53-1ebb41080faf) - **Company Website:** https://base.ai/ - **Year Founded:** 2018 - **HQ Location:** Tel Aviv, - **Twitter:** @base_CLG (333 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/crowdvocate/ (40 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 56% Enterprise, 34% Mid-Market #### What Are Base's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (6 reviews) - User Interface (5 reviews) - Customer Support (4 reviews) - Easy Setup (4 reviews) **Cons:** - Missing Features (5 reviews) - Feature Limitations (3 reviews) - Limited Features (3 reviews) - Poor Customer Support (3 reviews) - Bugs (2 reviews) ### What Do G2 Reviewers Say About Base? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Base, making campaigns simple to set up and manage efficiently. - Users love the **intuitive interface and robust features** of Base, making advocacy engaging and seamless. - Users commend the **clean and intuitive interface** of Base.ai, enhancing the advocacy experience for both admins and clients. - Users rave about Base's **excellent and responsive customer support** , consistently enhancing their experience and program success. - Users appreciate the **easy setup** of Base, ensuring a smooth transition and efficient campaign management. **Cons:** - Users express frustration over **missing features** like limited templates and customization, affecting functionality and user experience. - Users find the **feature limitations** of Base restrictive, hindering customization and efficient database management. - Users face challenges due to **limited functionality** , which restricts customization and data tracking options significantly. - Users experience **poor customer support** , with slow ticket response times and limited assistance for integration challenges. - Users face **occasional bugs and instability** , leading to a disrupted experience and delays in support response times. #### What Are Recent G2 Reviews of Base? **"[A Strong, Easy-to-Use Advocacy Platform with Room to Grow](https://www.g2.com/survey_responses/base-review-11320594)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer & Network Security* [Read full review](https://www.g2.com/survey_responses/base-review-11320594) --- **"[Easy, Self-Service Advocacy That Scales with Customizable Rewards](https://www.g2.com/survey_responses/base-review-12374644)"** **Rating:** 4.5/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/base-review-12374644) --- #### What Are G2 Users Discussing About Base? - [What is Crowdvocate used for?](https://www.g2.com/discussions/what-is-crowdvocate-used-for) ### 19. [vBulletin Cloud](https://www.g2.com/products/vbulletin-cloud/reviews) You get a fully functioning and customizable vBulletin site with all the key admin controls, while vBulletin handles the back-end infrastructure for you. **Average Rating:** 4.0/5.0 **Total Reviews:** 10 **How Do G2 Users Rate vBulletin Cloud?** - **Community Feeds & Discussions:** 9.6/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 6.7/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) **Who Is the Company Behind vBulletin Cloud?** - **Seller:** [vBulletin Solutions](https://www.g2.com/sellers/vbulletin-solutions) - **HQ Location:** El Segundo, California - **Twitter:** @vBulletin (5,563 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/675085/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Small-Business, 20% Enterprise #### What Are Recent G2 Reviews of vBulletin Cloud? **"[Best for building community forum.](https://www.g2.com/survey_responses/vbulletin-cloud-review-5399716)"** **Rating:** 5.0/5.0 stars *— Verified User in Oil & Energy* [Read full review](https://www.g2.com/survey_responses/vbulletin-cloud-review-5399716) --- **"[V bulletin is acttractive design and fully optimization & ueser friendly](https://www.g2.com/survey_responses/vbulletin-cloud-review-5399447)"** **Rating:** 5.0/5.0 stars *— Muhammad K.* [Read full review](https://www.g2.com/survey_responses/vbulletin-cloud-review-5399447) --- #### What Are G2 Users Discussing About vBulletin Cloud? - [How much does vBulletin cost?](https://www.g2.com/discussions/vbulletin-cloud-how-much-does-vbulletin-cost) - [How much does vBulletin cost?](https://www.g2.com/discussions/how-much-does-vbulletin-cost) - [Is vBulletin any good?](https://www.g2.com/discussions/is-vbulletin-any-good) - [What is vBulletin used for?](https://www.g2.com/discussions/what-is-vbulletin-used-for) - [What is vBulletin Cloud?](https://www.g2.com/discussions/what-is-vbulletin-cloud) ### 20. [Disciple](https://www.g2.com/products/disciple/reviews) We are a community platform company that provides organisations with an independent, fully branded app where their members, content, courses and community live on infrastructure they own, with data that stays theirs. With Disciple community platform, you can create multiple groups to segment your audience, post content and videos, Livestream, sell online courses and subscriptions and use analytics to understand your community better. Your members can create their own profiles and then use that information to find, friend and message each other. Get your own community platform on Web, iOS and Android. We were founded in London in 2015, we are European and GDPR-compliant. **Average Rating:** 4.2/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Disciple?** - **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.4/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) **Who Is the Company Behind Disciple?** - **Seller:** [Disciple](https://www.g2.com/sellers/disciple) - **Year Founded:** 2013 - **HQ Location:** London, Greater London - **Twitter:** @DiscipleMedia (831 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5105432/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 91% Small-Business, 9% Mid-Market #### What Are Recent G2 Reviews of Disciple? **"[The complete community solution](https://www.g2.com/survey_responses/disciple-review-4730358)"** **Rating:** 4.5/5.0 stars *— Brandon B.* [Read full review](https://www.g2.com/survey_responses/disciple-review-4730358) --- **"[Most helpful and simple app to bring my customers aboard the experience!](https://www.g2.com/survey_responses/disciple-review-7623676)"** **Rating:** 4.0/5.0 stars *— eric m.* [Read full review](https://www.g2.com/survey_responses/disciple-review-7623676) --- #### What Are G2 Users Discussing About Disciple? - [What does Disciple do?](https://www.g2.com/discussions/what-does-disciple-do) - [How much does disciple app cost?](https://www.g2.com/discussions/how-much-does-disciple-app-cost) - [What is Disciple media?](https://www.g2.com/discussions/what-is-disciple-media) - [What is Disciple app?](https://www.g2.com/discussions/what-is-disciple-app) ### 21. [Uuki](https://www.g2.com/products/vadoo-uuki/reviews) Community platform for creators to build meaningful relationships with content, discussions and events under your own brand. -Give your audience a destination to interact with each other, engage in discussion with rich text and media. -Create beautiful event pages, invite the audience, collect payment, interact and send them updates. -Sell premium content for one-time payment or easily setup subscription with UUKI. Great for courses, NFTs, coaching and mor **Average Rating:** 4.5/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Uuki?** - **Community Feeds & Discussions:** 8.4/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.2/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Uuki?** - **Seller:** [Vadoo](https://www.g2.com/sellers/vadoo) - **HQ Location:** Bangalore - **Twitter:** @vadoo (4 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/31560805/ (14 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, Owner - **Top Industries:** Marketing and Advertising, E-Learning - **Company Size:** 95% Small-Business, 1% Mid-Market #### What Are Uuki's Pros and Cons? **Pros:** - Easy Setup (1 reviews) ### What Do G2 Reviewers Say About Uuki? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **easy setup** of Uuki, finding that initial configurations are straightforward and user-friendly. #### What Are Recent G2 Reviews of Uuki? **"[Great product for your community](https://www.g2.com/survey_responses/uuki-review-9708088)"** **Rating:** 4.5/5.0 stars *— Scott B.* [Read full review](https://www.g2.com/survey_responses/uuki-review-9708088) --- **"[Revolutionary community platform service](https://www.g2.com/survey_responses/uuki-review-9853369)"** **Rating:** 4.5/5.0 stars *— Jorge C.* [Read full review](https://www.g2.com/survey_responses/uuki-review-9853369) --- ### 22. [Magentrix Customer Portals](https://www.g2.com/products/magentrix-customer-portals/reviews) Deliver content and share information with your customers with a CRM-connected, Magentrix customer success portal. Customize the look and feel with your own brand. Control access to standard and custom objects, files and document sharing and eLearning. Social features allow users to collaborate on files and documents. Remove barriers to your clients by automating various interactions with your business, with a Magentrix customer self-service portal. KEY FEATURES: - CustomerSelf-Service (e.g. dynamic online group forums) - Learning Management System (LMS) - Rewards & Redemption: Gamify tasks, supported by TengoCard - Content Management: Information on demand - Cases & Case Deflection: Customer-facing help desk - Ideation: Customers share, review, and collaborate on new ideas - Document Management - Upcoming Events - Analytics - Marketplace: Give access to products and services built around your brand - Storefronts - Integrations: Check out our integrations page on our website https://www.magentrix.com/integrations?ref=G2 CRM Integrations - Salesforce - Microsoft Dynamics One of the most powerful feats of Magentrix is our Salesforce integration. It's included out-of-the-box, is fully configurable and uses existing account/opportunity structure. No duplication of records and we dynamically adjust API calls. And anyone can configure just about anything with clicks, not code. Where we really stand out from the crowd is our highly dedicated customer success team. Not to mention, most of our customers are up and running in days/weeks. We'll let our reviews tell you more! Or visit https://www.magentrix.com?ref=G2 **Average Rating:** 4.7/5.0 **Total Reviews:** 16 **How Do G2 Users Rate Magentrix Customer Portals?** - **Community Feeds & Discussions:** 8.9/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 8.9/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.9/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Magentrix Customer Portals?** - **Seller:** [Magentrix Corporation](https://www.g2.com/sellers/magentrix-corporation) - **Year Founded:** 2012 - **HQ Location:** Thornhill, Ontario - **Twitter:** @magentrix (953 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2505633/ (35 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 63% Mid-Market, 25% Small-Business #### What Are Recent G2 Reviews of Magentrix Customer Portals? **"[Magentrix Review - Customer and partner Portal](https://www.g2.com/survey_responses/magentrix-customer-portals-review-9044209)"** **Rating:** 5.0/5.0 stars *— Matt L.* [Read full review](https://www.g2.com/survey_responses/magentrix-customer-portals-review-9044209) --- **"[Great Product. Great Support](https://www.g2.com/survey_responses/magentrix-customer-portals-review-7638514)"** **Rating:** 5.0/5.0 stars *— Paul B.* [Read full review](https://www.g2.com/survey_responses/magentrix-customer-portals-review-7638514) --- #### What Are G2 Users Discussing About Magentrix Customer Portals? - [What makes a good customer portal?](https://www.g2.com/discussions/what-makes-a-good-customer-portal) - [What is customer support portal?](https://www.g2.com/discussions/what-is-customer-support-portal) - [What is the use of customer portal?](https://www.g2.com/discussions/what-is-the-use-of-customer-portal) - 1 comment - [What are the features of customer portal?](https://www.g2.com/discussions/what-are-the-features-of-customer-portal) - 1 comment ### 23. [Returning.AI](https://www.g2.com/products/returning-ai/reviews) Returning.AI is an AI-powered community platform that helps you grow, manage, and understand your community. **Average Rating:** 4.3/5.0 **Total Reviews:** 12 **How Do G2 Users Rate Returning.AI?** - **Community Feeds & Discussions:** 7.5/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 7.6/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 7.4/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind Returning.AI?** - **Seller:** [Genesiv](https://www.g2.com/sellers/genesiv) - **Year Founded:** 2020 - **HQ Location:** Singapore, Singapore - **LinkedIn® Page:** http://www.linkedin.com/company/genesiv (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Small-Business, 33% Mid-Market #### What Are Returning.AI's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Ease of Use (3 reviews) - Analytics (2 reviews) - Automation (1 reviews) - Features (1 reviews) **Cons:** - Difficult Learning Process (2 reviews) - Expensive (1 reviews) - Inadequate Analytics (1 reviews) - Integration Issues (1 reviews) - Lack of Integrations (1 reviews) ### What Do G2 Reviewers Say About Returning.AI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** of Returning.AI, enhancing satisfaction and easing the return process. - Users find Returning.AI to be **easy to use** , enhancing efficiency in product returns while integrating seamlessly with existing systems. - Users appreciate the **deep AI-driven analytics** of Returning.AI, enhancing decision-making and improving customer retention strategies. - Users value the **automation capabilities** of Returning.AI, enhancing customer retention through personalized engagement strategies. - Users value the **well-structured use case** of Returning.AI, especially beneficial for community builders. **Cons:** - Users find the **difficult learning process** of Returning.AI to be a barrier, particularly for new users lacking guidance. - Users find the **development cost of returning bots** to be quite high, affecting overall value perception. - Users find the **inadequate analytics** of Returning.AI limits insights, requiring more comprehensive data for better functionality. - Users note that **integration issues** with tools hinder the reliability of their experience with Returning.AI. - Users feel the platform lacks **integration options** with third-party tools, limiting its overall utility and efficiency. #### What Are Recent G2 Reviews of Returning.AI? **"[Best Customer Return Experience](https://www.g2.com/survey_responses/returning-ai-review-10263934)"** **Rating:** 5.0/5.0 stars *— Shubhi K.* [Read full review](https://www.g2.com/survey_responses/returning-ai-review-10263934) --- **"[Most advance tool to build community](https://www.g2.com/survey_responses/returning-ai-review-10465264)"** **Rating:** 4.5/5.0 stars *— Verified User in Market Research* [Read full review](https://www.g2.com/survey_responses/returning-ai-review-10465264) --- ### 24. [habitate.io](https://www.g2.com/products/habitate-io/reviews) Habitate is an all-in-one community platform for brands to engage with their customers. Habitate gives you a discussion forum, a community calendar to list all your events and drive to create folders, upload files, videos and share with your members. **Average Rating:** 4.8/5.0 **Total Reviews:** 9 **How Do G2 Users Rate habitate.io?** - **Community Feeds & Discussions:** 9.3/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 9.7/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 8.3/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind habitate.io?** - **Seller:** [Habitate.io](https://www.g2.com/sellers/habitate-io) - **HQ Location:** N/A - **Twitter:** @Deepak910k (1,778 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/habitate-io/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 40% Enterprise, 30% Mid-Market #### What Are Recent G2 Reviews of habitate.io? **"[nice experience to use such advanced platform for the benefits for tracking records in performance](https://www.g2.com/survey_responses/habitate-io-review-7630533)"** **Rating:** 4.0/5.0 stars *— Piyas C.* [Read full review](https://www.g2.com/survey_responses/habitate-io-review-7630533) --- **"[Building Client-Sales Relationship](https://www.g2.com/survey_responses/habitate-io-review-7639392)"** **Rating:** 5.0/5.0 stars *— Irfan H.* [Read full review](https://www.g2.com/survey_responses/habitate-io-review-7639392) --- #### What Are G2 Users Discussing About habitate.io? - [What is habitate.io used for?](https://www.g2.com/discussions/what-is-habitate-io-used-for) ### 25. [Networked](https://www.g2.com/products/networked/reviews) Networked is the ultimate platform for forward-thinking creators, coaches, brands, and organizations who are ready to take their communities to the next level. Offering a seamless, branded environment, Networked empowers you to create dynamic, exclusive spaces where engagement thrives, audiences connect deeply, and your impact grows—driving both loyalty and revenue. Why Networked? Unmatched Engagement: Host live events, immersive workshops, and interactive Q&As that captivate your audience and create lasting relationships. Monetize with Ease: Unlock new revenue streams through tiered memberships, exclusive content, and special access for your most dedicated followers. Total Customization: Design a unique, branded experience that reflects your vision—no generic spaces, just your brand’s essence. Insight-Driven Growth: Access real-time analytics and engagement data to optimize your community strategy and fuel long-term success. Join thousands of community builders who are moving beyond rented social media spaces—and building something they own. Whether you’re a coach building deep client connections, a brand driving loyalty, or an organization mobilizing action, Networked helps you craft meaningful experiences that foster stronger bonds and accelerate growth. Who’s Using Networked? Visionary Coaches & Course Creators Ambitious Startups & Leading Brands High-Impact Nonprofits & Advocacy Groups Influential Content Creators & Thought Leaders Discover why today’s top creators and organizations trust Networked to build authentic, engaged communities that drive tangible results. **Average Rating:** 5.0/5.0 **Total Reviews:** 9 **How Do G2 Users Rate Networked?** - **Community Feeds & Discussions:** 10.0/10 (Category avg: 8.4/10) - **All-in-one Dashboard:** 10.0/10 (Category avg: 8.3/10) - **Community Engagement Analytics:** 10.0/10 (Category avg: 8.5/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Networked?** - **Seller:** [Networked International LLC](https://www.g2.com/sellers/networked-international-llc) - **Year Founded:** 2021 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** http://www.linkedin.com/company/vietnamese-leaders-forum **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Networked's Pros and Cons? **Pros:** - Features (5 reviews) - Experience (4 reviews) - User Interaction (4 reviews) - Customer Support (2 reviews) - Easy Setup (2 reviews) **Cons:** - Bugs (1 reviews) - Formatting Limitations (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Networked? *AI-generated summary from verified user reviews* **Pros:** - Users value the **engaging features** of Networked, enhancing community interaction and supporting professional growth effectively. - Users value the **user-friendly design** of Networked, allowing focus on real work and fostering community engagement. - Users value the **engaging user interaction** in Networked, facilitating meaningful connections and productive networking experiences. - Users commend the **exceptional customer support** provided by Networked, enhancing their overall experience and community building. - Users appreciate the **easy setup** of Networked, enabling a smooth and flexible onboarding process for new communities. **Cons:** - Users are frustrated by **bugs** in the Networked community, causing delays and complicating their experience. - Users find the **formatting limitations** of Networked challenging, particularly with unordered list information display. - Users find **limited features** due to the newness of the product, hoping for more subscription options soon. #### What Are Recent G2 Reviews of Networked? **"[Exceptional Community Platform with Outstanding Support](https://www.g2.com/survey_responses/networked-review-12107467)"** **Rating:** 5.0/5.0 stars *— Miluna F.* [Read full review](https://www.g2.com/survey_responses/networked-review-12107467) --- **"[Excellent Community Platform](https://www.g2.com/survey_responses/networked-review-11142677)"** **Rating:** 5.0/5.0 stars *— Dionne S.* [Read full review](https://www.g2.com/survey_responses/networked-review-11142677) --- ## What Is Online Community Management Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to Online Community Management Software? - [Online Learning Platforms](https://www.g2.com/categories/online-learning-platform) - [Virtual Event Platforms](https://www.g2.com/categories/virtual-event-platforms) --- ## How Do You Choose the Right Online Community Management Software? ### What You Should Know About Online Community Management Software ### Online Community Management software buying insights at a glance  [Online community management software](https://www.g2.com/categories/online-community-management) enables organizations to design, govern, and scale owned digital spaces where customers and members interact. As engagement expands beyond simple forums into support deflection, product feedback, education, and advocacy, manual approaches introduce inconsistency and moderation risk. A dedicated community management platform centralizes conversations, content, and governance, allowing teams to operationalize engagement across customer community software and enterprise community platforms rather than treating community as a side project. Based on 500 G2 reviews, buyers most often adopt online community management to improve retention, reduce support load through peer-to-peer answers, and create structured feedback loops with product teams. Overall satisfaction is strong at 4.54/5 stars, with ~92% of reviews rating 4+ stars. Users rate Meets Requirements and Ease of Use highest, while Ease of Setup and Ease of Admin lag, reflecting a category that delivers clear value once properly configured. Likelihood to recommend reinforces that well-run community management becomes a durable growth lever. Pricing is typically subscription-based, with costs driven by the number of admins and members, branding and white-labeling, analytics depth, automation, and security features like SSO. When comparing affordable community management platforms for small business with enterprise community platforms, buyers should factor in not just licensing, but the ongoing operational effort required to moderate, analyze, and continuously evolve the community. ### **Top 5 FAQs from software buyers:** - What’s the best online community management tool for driving ongoing engagement? - Which community management features matter most for moderation at scale? - How do customer community software platforms integrate with help desk and [CRM](https://www.g2.com/categories/crm) tools? - What should I budget for affordable community management platforms for small business vs. enterprise community platforms? - How long does it take to migrate members and content from an existing community? **G2’s top-rated PSA software** includes [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) **,** [Circle](https://www.g2.com/products/circle-so-circle/reviews) **,** [Hivebrite](https://www.g2.com/products/hivebrite/reviews) **and** [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews). ([Source](https://www.g2.com/categories/online-community-management?utf8=%E2%9C%93&order=g2_score)) ### What are the top-reviewed Online Community Management on G2? [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - Number of Reviews: 544 - Satisfaction: 100 - Market Score: 92 - G2 Score: 96 [Circle](https://www.g2.com/products/circle-so-circle/reviews) - Number of Reviews: 217 - Satisfaction: 98 - Market Score: 88 - G2 Score: 93 [Hivebrite](https://www.g2.com/products/hivebrite/reviews) - Number of Reviews: 147 - Satisfaction: 67 - Market Score: 84 - G2 Score: 76 [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) - Number of Reviews: 247 - Satisfaction: 62 - Market Score: 90 - G2 Score: 76 [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - Number of Reviews: 82 - Satisfaction: 53 - Market Score: 94 - G2 Score: 73 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and quality of support. ([Source 2](https://www.g2.com/reports)) Market Presence scores combine review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in Online Community Management #### Feedback Pros: What Users Consistently Appreciate - **A personal, constantly improving platform that simplifies community management through automation** - _“__I really appreciate Mighty's personal approach and the easy access to their entire team through the Mighty Community. They are always working to improve the platform, regularly updating it to address user needs and respond to feedback. In just the year that I’ve been using Mighty, I’ve noticed a significant increase in features in a short period of time. As someone who manages our Community full-time, I’ve been able to automate many of my daily tasks, which has freed up my time and energy to focus on more exciting, larger projects and initiatives for our members.” -_ [_Jennifer L._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912229)_, Mighty Networks Review_ - **A visually polished, flexible platform that streamlines workflows and strengthens member engagement** - _“__I really appreciate Circle for its aesthetic appeal and functionality, particularly the directory, which is visually pleasing and user-driven. Circle simplifies our workflow with its ease of use and the ability to communicate effectively within the platform. Its APIs, even through third-party tools like Zapier, facilitate seamless integration with other tools we rely on, such as Eventbrite and Square. I love the flexibility it offers to brand cover images, which allows us to refresh the look of the community space effortlessly and recognize sponsors prominently. I'm excited about the potential for Circle to enhance member engagement and retention, increase member lifetime value and provide sponsors with greater visibility and meaningful connections with our audience. Overall, these features significantly contribute to the attractiveness and utility of Circle for our community management needs.”_ _-_ [_Andrea T._](https://www.g2.com/products/circle-so-circle/reviews/circle-review-12010307)_, Circle Review_ - **Easy onboarding with intuitive navigation keeps members participating** - _“__This tool is ready to use and integrates seamlessly with our website, making it simple to showcase and manage a variety of events. I appreciate its intuitive interface for event registration, as well as its flexible design, which can be customized to suit the specific requirements of each event.” -_ [_Tosh A_](https://www.g2.com/products/webex-events-webinars/reviews/webex-events-webinars-review-12047149)_., Webex Events & Webinars Review_ #### Cons: Where Many Platforms Fall Short - **Frustration with plan limitations, pricing barriers, and time-intensive setup** - _“__I am frustrated by the limitations in the Mighty Networks business plan, which restrict access to certain features unless I upgrade to a more costly Path to Pro plan. As a small business owner, the high cost of this plan makes it difficult to access features that seem essential and standard, like certain automations, which should be available to everyone. Additionally, the initial setup of Mighty Networks, while technically straightforward, is quite time-consuming. They don’t emphasize how much effort goes into setting it up beautifully with features like images, courses, and monthly themes. I wish there was an integrated library or easier access to visual resources to streamline this process.”_ _-_ [_Julia H._](https://www.g2.com/products/mighty-networks/reviews/mighty-networks-review-11912213)_, Mighty Networks Review_ - **Powerful capabilities with an initial learning curve** - _“__It’s a powerful platform, but it can feel complex at first — the setup and customization take time, and some features require a learning curve to use effectively.” -_ [_Jamie V._](https://www.g2.com/products/hivebrite/reviews/hivebrite-review-11774291)_, Hivebrite Review_ - **Limited advanced features and customization depth** - _“__One thing I don't like is that the platform can feel a bit too basic sometimes. I wish there were more advanced features or customization options, which could make it even easier to use.” -_ [_Giorgos V._](https://www.g2.com/products/gainsight-customer-communities/reviews/gainsight-customer-communities-review-10966287)_,_ _Gainsight Customer Communities Review_ ### My Expert Takeaway on Online Community Management Software Based on G2 reviews, online community management delivers the most durable value when organizations treat community as an operating discipline rather than a content or engagement tactic. High-performing teams establish structure early, clearly defining member roles, designated spaces or groups, moderation rules, and a lightweight taxonomy, which reduces friction later as engagement scales. Teams that see the strongest outcomes strike a balance between engagement flexibility and operational control. While rich interaction features matter, long-term adoption depends on whether community managers can run the platform without excessive manual effort. The most effective implementations tightly integrate online community management with adjacent workflows, support deflection and escalation, marketing-led advocacy and events, and product feedback and beta programs, so conversations consistently translate into action. For buyers evaluating affordable community management platforms for small businesses versus enterprise community platforms, the real decision point is governance, not just price. Smaller teams often win by prioritizing speed and low administrative overhead, while larger or customer-facing organizations benefit from permissions, SSO, auditability, and reporting that allow customer community software to function as a system of record. The right fit depends on how central the community is to your operating model and the level of complexity you need to manage as it grows. ### Online Community Management Software FAQs #### What is online community management? Online community management is the practice of creating and maintaining a digital space where members interact, ask questions, share knowledge, attend events, and provide feedback. It includes moderation, content programming, member onboarding, analytics, and governance. In software terms, it often means using a platform to centralize discussions, member profiles, resources, and engagement workflows, allowing the community to scale reliably. #### How to manage online communities? Start with structure (spaces, rules, roles), then establish recurring rhythms (welcome flows, weekly prompts, events, and support patterns). Set clear moderation policies and escalation paths. Track participation metrics (active members, posts, response time, unanswered questions) and adjust programming based on what actually drives return visits. The most effective teams connect the community to support, product, and marketing workflows. #### What is the purpose of an online community? The purpose is to establish an ongoing, owned relationship with your customers, members, or employees. Communities reduce support load through peer-to-peer answers, increase retention by building belonging, and generate product insights through continuous feedback. For many organizations, they also become an advocacy and education channel—helping users learn faster, connect with peers, and stay engaged beyond individual transactions. #### What are the key features of community management software? Core features typically include discussion spaces, member profiles and directories, role-based permissions, moderation tools, notifications, analytics, and content management (posts, resources, announcements). Many platforms add events, courses, direct messaging, and integrations with [CRM](https://www.g2.com/categories/crm)/help desk tools. For larger orgs, SSO, advanced governance controls, and deeper reporting become critical to scale safely and consistently. #### What are the benefits of adopting community management software? The biggest benefits are scalable engagement and operational efficiency. You get one place to host discussions, organize content, and manage members, reducing fragmentation across email and social channels. Many teams also see support deflection, faster response times, stronger loyalty, and better product feedback. Over time, a well-run community becomes a compounding asset that lowers acquisition costs and improves retention. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..) 2. [G2 Market Presence Score Overview](https://www.g2.com/reports) Researched By: [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) **Last updated on: January 9, 2026**