Best Live Chat Software - Page 31

OpenMarket

OpenMarket, an Infobip company, specializes in providing cloud-based mobile messaging solutions that enable enterprises to engage effectively with customers and employees. Their services encompass SMS, MMS, RCS, and other messaging channels, facilitating seamless communication across various industries. By leveraging OpenMarket's platform, businesses can enhance customer experiences, streamline operations, and drive revenue growth. Key Features and Functionality: - Multi-Channel Messaging: Supports SMS, MMS, and RCS, allowing businesses to reach customers through their preferred communication channels. - Global Reach: Direct connections with over 650 mobile operators worldwide, ensuring reliable message delivery across more than 190 countries. - Scalability: Processes over 14 billion customer interactions monthly, accommodating the needs of large enterprises. - Use Case Versatility: Facilitates various applications, including customer feedback surveys, appointment reminders, emergency alerts, mobile coupons, and secure PIN authentication. Primary Value and Solutions: OpenMarket empowers enterprises to optimize operational functions, enhance internal and external communications, and improve customer experiences. By integrating their mobile engagement solutions, businesses can reduce support costs, generate new revenue streams, and gain a competitive advantage in their respective markets.

OvationCXM

OvationCXM is the orchestration operating system for customer experience. We help banks, payment companies, and enterprises coordinate the work behind onboarding, servicing, and support — across applications, internal teams, and outside partners — so customer journeys move faster, cost less, and stay compliant. No rip-and-replace of legacy systems. No code required. How it works: • Design and manage journeys — A no-code, drag-and-drop builder for internal and customer-facing journey flows. Ecosystem connectors let you include and oversee steps handled by outside vendors, so multi-product, multi-team work runs from a single source of truth. • Orchestrate across the ecosystem — Coordinate execution across core systems, CRMs, and external partners without changing legacy infrastructure or writing code. • Optimize with AI — Use GenAI insights to refine journeys, surface next-best actions, and put technical knowledge in front of support teams so they resolve issues dramatically faster. Built for what's next: Agentic AI As AI agents begin acting on customers' behalf, OvationCXM gives institutions a way to receive, govern, and audit that activity — applying the same controls to AI agents that they apply to people. Our 2026 research found that 71% of finance leaders already factor agentic capability into their choice of bank. Why enterprises choose us: Customer-focused organizations in financial services and other complex, regulated industries rely on OvationCXM to orchestrate the work behind customer journeys, at scale. With the governance and auditability these rigorous industries require. Across our enterprise customers, the results are: 25% reduction in operating expenses 10% increase in revenue 60% improvement in NPS

Average Rating: 4.8/5.0

Total Reviews: 11

Palmate

Palmate is a versatile Low-Code/No-Code chatbot platform designed to empower businesses in managing customer support and sales across all communication channels. With Palmate, companies can deliver 24/7 customer support and boost customer acquisition and conversion rates effortlessly.

Parker Software Live Chat

Your specialist for secure live chat and AI Advanced chat technology for enterprise businesses

PHP Live Helper

Pigeon Business

Pigeon is the only customer service platform you need to wow your customers. Our technology allows a business of any size to build a professional, multi-department directory for customer communication. It then makes it easy for your customers to interact with your business in one secure place – all while maintaining privacy, collaborating internally and externally and monitoring real-time insights. Core features include: Live Chat with Customers, Group Chat, Forwarding, Internal Chats, Case Notes and Management, Archiving, Real-time Announcements, Contact Directory, Analytics/Ratings, Notifications, Appointments, Web, App

Pingstreams

Pingstreams is a self-hosted, AI-powered customer service platform offering live chat, intelligent chatbots, and workflow automation. With 53+ bot actions, 6 LLM model support, and multi-channel messaging (WhatsApp, Messenger, Email), Pingstreams delivers enterprise-grade customer support at a fraction of the cost. Unlike per-resolution pricing models, Pingstreams offers transparent, flat-rate pricing starting at $41/month. Features include: AI chatbots with knowledge base integration, real-time live chat, shared inbox, team management, analytics & reporting, custom branding, and self-hosted deployment options. Trusted by 15,000+ businesses worldwide.

Pipz

An advanced, easy to use marketing automation platform

Average Rating: 5.0/5.0

Total Reviews: 1

Pulsedesk

A multichannel helpdesk system for receiving and managing customer requests in a single window with an artificial intelligence module. The system helps to automate and to speed up the processing of customer requests so that it requires minimal time and effort. The helpdesk is easily customizable, so any business can adjust it to its needs. Analytics tools make the work of operators more transparent and efficient.

Raq.com

Powerful tools to get real work done, fast. One platform, pay as you go, with tools that replace the subscriptions piling up on your bank statement. AI chat, e-signatures, document design, forms, image optimisation, receipt extraction and more. Most tools are free or pay-as-you-go, and credits never expire. New modules are shipping daily, and the community (you) votes on what gets built next. 3,000 free credits when you sign up.

Average Rating: 5.0/5.0

Total Reviews: 1

ReachLocal Live Chat

GET LEADS WHILE YOU SLEEP WITH LIVE CHAT

ReferralYogi

A SaaS platform for businesses to engage with its customers via Meta's & Google's messaging channels. Its a "easy to use" platform to send maketing drip campaigns, handle incoming enquiries and measure customer feedback via WhatsApp API, Instagram & Google's Business Messages. Our GenAI powered GPT Reviews module auto responds to customer reviews and provides deep "Voice of Customer" Insights.

Remark

AI shopping assistant

RMchat

RMchat is a multichannel customer service platform that centralizes communication across WhatsApp, Instagram, Facebook, Telegram, and website chat within a unified interface. The platform features an integrated CRM with visual pipeline tracking to monitor sales opportunities and conversion rates. Intelligent chatbots automate responses, qualify leads, and create workflows that operate continuously. Real-time dashboards display performance metrics, response times, and team productivity. The platform supports multiple team members managing conversations via a single WhatsApp number, with internal chat for departmental communication. Automated campaigns enable bulk messaging through official APIs with segmentation capabilities. Team management tools offer customizable access levels and performance tracking. Customer profiles organize contact details and interaction history, while automated workflows streamline operations and maintain service quality across channels.

SAAS First

SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that allows it to understand and respond to customer inquiries in real-time, 24/7. With seamless integration into your existing help center and easy customization, SAAS First ensures a consistent brand experience while reducing response times and improving customer satisfaction.

Average Rating: 5.0/5.0

Total Reviews: 3