---
title: OpenMarket Reviews
meta_title: 'OpenMarket Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how OpenMarket works for a business like yours.
date_modified: '2026-03-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---

# OpenMarket Reviews
**Vendor:** Openmarket  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)
## About OpenMarket
OpenMarket, an Infobip company, specializes in providing cloud-based mobile messaging solutions that enable enterprises to engage effectively with customers and employees. Their services encompass SMS, MMS, RCS, and other messaging channels, facilitating seamless communication across various industries. By leveraging OpenMarket's platform, businesses can enhance customer experiences, streamline operations, and drive revenue growth. Key Features and Functionality: - Multi-Channel Messaging: Supports SMS, MMS, and RCS, allowing businesses to reach customers through their preferred communication channels. - Global Reach: Direct connections with over 650 mobile operators worldwide, ensuring reliable message delivery across more than 190 countries. - Scalability: Processes over 14 billion customer interactions monthly, accommodating the needs of large enterprises. - Use Case Versatility: Facilitates various applications, including customer feedback surveys, appointment reminders, emergency alerts, mobile coupons, and secure PIN authentication. Primary Value and Solutions: OpenMarket empowers enterprises to optimize operational functions, enhance internal and external communications, and improve customer experiences. By integrating their mobile engagement solutions, businesses can reduce support costs, generate new revenue streams, and gain a competitive advantage in their respective markets.






- [View OpenMarket pricing details and edition comparison](https://www.g2.com/products/openmarket-openmarket/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-23+11%3A06%3A17+-0500&secure%5Bsession_id%5D=15251504-c8cd-4838-98f2-7ddad512c5cd&secure%5Btoken%5D=c116f947b790e2bbc60d6ffcb83580304e3f0fa3fde6b1f34fb620dd20eb29d5&format=llm_user)

## OpenMarket Features
**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

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