Best Live Chat Software - Page 22

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)

get.chat Shared WhatsApp Team Inbox

get.chat provides a WhatsApp inbox and integrations solutions for software vendors. The Solution is powered by the official WhatsApp Business API from 360dialog. The solutions include a shared WhatsApp Team Inbox (Acces to 5 agents or more), a HubSpot Integration, a Zapier integration, and access to the WhatsApp Integration API that enables multiple and simultaneous connections.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind get.chat Shared WhatsApp Team Inbox?

What Are Recent G2 Reviews of get.chat Shared WhatsApp Team Inbox?

GetInChat

GetInChat enables live chat conversation between you and visitors of your site.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate GetInChat?

  • Lead Development: 6.7/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 8.3/10 (Category avg: 8.1/10)

Who Is the Company Behind GetInChat?

  • Seller: Stamul
  • Year Founded: 2017
  • HQ Location: Arlington Heights, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of GetInChat?

HaberChat

HaberChat is a platform that helps businesses and teams communicate more effectively on WhatsApp. It offers a variety of features to help you manage your WhatsApp communication, including: * Sync your WhatsApp number and collaborate with your team: HaberChat allows you to sync your WhatsApp number with multiple devices and collaborate with your team on WhatsApp messages. This makes it easy to keep track of your conversations and ensure that everyone is on the same page. * Manage multiple numbers: HaberChat allows you to manage multiple WhatsApp numbers from a single platform. This is useful for businesses that have multiple customer service representatives or that want to use different WhatsApp numbers for different purposes. * Launch message campaigns: HaberChat allows you to launch message campaigns to your WhatsApp contacts. This is a great way to send mass announcements, promote new products or services, or collect feedback from customers. * Integrate with other apps: HaberChat integrates with a variety of other apps, including CRM systems, marketing automation platforms, and helpdesk software. This makes it easy to integrate your WhatsApp communication with your other business processes. * Free trial: HaberChat offers a free trial so you can try out the platform before you buy it. HaberChat is a powerful platform that can help businesses and teams of all sizes improve their WhatsApp communication. If you are looking for a way to streamline your WhatsApp communication, then HaberChat is a great option. Here are some of the benefits of using HaberChat: Improved communication efficiency: HaberChat can help you save time and money by automating your WhatsApp communication. Increased team collaboration: HaberChat makes it easy for your team to collaborate on WhatsApp messages. Improved customer satisfaction: HaberChat can help you provide better customer service by making it easier to respond to customer inquiries. Valuable insights: HaberChat provides you with valuable insights into your WhatsApp communication, such as the number of messages you send and receive, the most popular topics of conversation, and the most active customers. Overall, HaberChat is a powerful platform that can help businesses and teams of all sizes improve their WhatsApp communication. If you are looking for a way to streamline your WhatsApp communication, then HaberChat is a great option.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind HaberChat?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About HaberChat?

AI-generated summary from verified user reviews

Pros
  • Users love the affordable pricing of HaberChat, combined with features like free trials and easy deployment.
  • Users love the automation features of HaberChat, appreciating seamless integration and efficient bulk messaging capabilities.
  • Users value the automation features of HaberChat, enabling efficient communication and integration across various platforms.
  • Users value the flexible automations of HaberChat, enhancing productivity with diverse integrations and bulk messaging capabilities.
  • Users value the ease of use of HaberChat, enjoying seamless deployment and integration across devices and software.

What Are Recent G2 Reviews of HaberChat?

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Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Help Sumo?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Help Sumo?

  • Seller: AJ Square
  • Year Founded: 2003
  • HQ Location: United States
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium

What Do G2 Reviewers Say About Help Sumo?

AI-generated summary from verified user reviews

Pros
  • Users value the analytics and reporting capabilities of Help Sumo, enhancing their ability to improve support performance.
  • Users appreciate the analytics and reporting capabilities of Help Sumo, enhancing their ability to track and improve support performance.
  • Users value the analytics and reporting capabilities of Help Sumo for enhancing customer interactions and support performance.
  • Users value the analytics and reporting capabilities of Help Sumo, enhancing customer interaction tracking and support performance.
  • Users value the analytics and reporting capabilities of Help Sumo for tracking performance and enhancing customer satisfaction.
Cons
  • Users face integration difficulties with Help Sumo, struggling with compatibility and the need for extra development efforts.
  • Users face challenges with integration issues, finding limitations in compatibility and requiring extra development efforts.
  • Users face challenges due to lack of integrations, impacting compatibility with existing tools and increasing development efforts.
  • Users face integration limitations with Help Sumo, making it challenging to connect with existing business tools seamlessly.
  • Users face limited integrations with Help Sumo, complicating compatibility with existing business tools and hindering workflow.

What Are Recent G2 Reviews of Help Sumo?

What Are G2 Users Discussing About Help Sumo?

hi.guru

hi.guru is a unified business conversation hub, connecting your business to your customers, employees and processes through smart instant messaging & voice conversations. hi.guru enhances the way that you communicate, providing secure and rich exchanges that result in an improved and more efficient communication experience for your users and customers.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind hi.guru?

  • Seller: hi.guru
  • Year Founded: 2017
  • HQ Location: Cape Town, ZA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of hi.guru?

What Are G2 Users Discussing About hi.guru?

iFlyChat

Chat SDK and messaging API platform for mobile and web apps. It solves the in-app messaging need of community apps.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate iFlyChat?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind iFlyChat?

  • Seller: iFlyLabs
  • Year Founded: 2012
  • HQ Location: Rehoboth Beach, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of iFlyChat?

What Are G2 Users Discussing About iFlyChat?

INSIDE by Powerfront

INSIDE™ by Powerfront is a cutting-edge Agentic AI customer service platform designed to replicate the personalized experience of in-store service in a digital environment. This innovative solution leverages real-time data to successfully address over 90% of customer inquiries autonomously, ensuring that users receive immediate and precise assistance at any time of day. The platform is engineered to facilitate seamless transitions to human agents when necessary, maintaining a high standard of customer service throughout the interaction. Targeted primarily at businesses seeking to enhance their customer engagement strategies, INSIDE™ is particularly beneficial for e-commerce platforms, retail brands, and service-oriented companies. By acting as a virtual Personal Shopper, INSIDE™ assists customers in locating products, tracking orders, and navigating complex tasks with ease. This capability not only streamlines the shopping experience but also fosters customer loyalty through efficient service. One of the standout features of INSIDE™ is its omnichannel structure, which integrates various communication channels such as social media, messaging apps, email, voice, and ticketing systems. This comprehensive connectivity ensures that customers receive a consistent and cohesive experience, regardless of the platform they choose to engage with. The use of a humanized avatar, powered by journey-based and real-time data, enhances proactive engagement, allowing businesses to personalize interactions and anticipate customer needs effectively. Additionally, INSIDE™ supports human agents through its Internal Agentic AI, which provides instant access to knowledge and guidance. This feature empowers agents to resolve inquiries more efficiently and effectively, thereby improving overall service quality. By combining advanced AI technology with a focus on personalized customer experiences, INSIDE™ stands out in the customer service software category, offering businesses a robust tool to enhance their customer engagement and satisfaction levels.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate INSIDE by Powerfront?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind INSIDE by Powerfront?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of INSIDE by Powerfront?

What Are G2 Users Discussing About INSIDE by Powerfront?

iService

iService is an integrated solution for managing all customer interactions with complete web-based interface, routes and automatically responds to customer email, provides a simple but powerful knowledge base, and includes a complete contact management interface.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind iService?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of iService?

What Are G2 Users Discussing About iService?

Khoros Service

Khoros Service includes omnichannel engagement on publicly available channels like social, digital, chat and voice, as well as owned online communities with our Khoros Communities offering. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots, human agents or community managers to manage support and community building. In Khoros Care, customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters and our robust agent desktop solution allows agents to efficiently manage conversations, both real-time and asynchronous. Agent Assist offers agents in the moment content and responses to help them respond faster and with better results. We offer a built in bot and automation builder tool, allowing conversations to be automated using AI and automated workflows. And of course, we have built in analytics capabilities where users can build their own customized dashboards bringing in the KPIs that are most meaningful to them. With Khoros Communities, we enable organizations to host a vibrant space where customers find answers, develop expertise, share experiences, and connect with your brand. Khoros is the leader in the communities space, powering over 400 of the world’s most recognized brand communities. With 20+ years of experience, the most robust set of customer interaction styles, tools to empower employees to interact and moderate at scale, a platform built for enterprise integration and security, and a dedicated services organization; Khoros is a partner that ensures your community will improve operations, reduce costs, delight your customers, and grow your business. Key benefits include: Improve customer experiences while driving agent efficiency Engage customers in their channel of choice–text, messaging, social, chat, in-app, email, voice–providing complete omnichannel coverage. Khoros simplifies agent workflow with a single desktop, unified customer profiles, and AI-powered support, while automated analysis of sentiment and customizable dashboards help optimize team performance and customer satisfaction. Increase efficiencies through automation Centralize your automated experiences across systems, applications, and channels in one platform to cut costs and streamline customer interactions. By harnessing Natural Language Processing (NLP), you can reduce call volume with conversational bots across multiple channels, while IVR redirection and AI orchestration ensure efficient customer service. Accelerate resolution to delight customers while reducing costs Create a hub for your customers to connect with experts, learn, and get answers to their questions at any time, in any region. Users can deflect up to 80% of calls and customer inquiries providing the potential to save brands millions in annual support costs. Deliver expert community management Nurture large, engaging communities with the most advanced moderation tools, content management, analytics, and expertise that provide quantifiable business value through customer acquisition, retention, and growth.

Average Rating: 4.4/5.0

Total Reviews: 33

How Do G2 Users Rate Khoros Service?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Khoros Service?

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Telecommunications
  • Company Size: 40% Small, 35% Large

What Do G2 Reviewers Say About Khoros Service?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation features of Khoros Service, enhancing efficiency and improving customer satisfaction effortlessly.
  • Users value the automation features of Khoros Service, enhancing efficiency and improving customer satisfaction.
  • Users appreciate the AI-driven routing and user-friendly operations of Khoros Service, enhancing efficiency in customer support.
  • Users value Khoros Service's AI technology for efficient issue routing and automating repetitive tasks effectively.
  • Users appreciate the user-friendly operation of Khoros Service, enjoying its flexibility and tailored features for all needs.
Cons
  • Users face challenges due to insufficient training, making onboarding and maintaining quality control difficult.
  • Users find the poor interface design of Khoros Service frustrating, impacting their experience and support efficiency.
  • Users express concerns about the very high prices of Khoros Service, impacting overall satisfaction and training efforts.
  • Users find Khoros Service's interface difficult to understand, requiring extensive training for new team members.
  • Users find the difficult learning process of Khoros Service requires extensive training for new team members.

What Are Recent G2 Reviews of Khoros Service?

What Are G2 Users Discussing About Khoros Service?

Live Chat Monitoring

Live Chat Monitoring offers managed live chat support outsourcing services.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Live Chat Monitoring?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Live Chat Monitoring?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Live Chat Monitoring?

Nettyfish Solutions

WACTO redefines WhatsApp business communications with AI-powered Conversational Marketing. Moreover, the platform integrates automation, customer engagement, and intelligent WhatsApp chat workflows – enabling businesses to connect with their audience instantly, personally, and at scale.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Nettyfish Solutions?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Nettyfish Solutions?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About Nettyfish Solutions?

AI-generated summary from verified user reviews

Pros
  • Users value the real-time analytics of Nettyfish Solutions, enhancing performance measurement and outreach optimization.
  • Users appreciate the intuitive interface and efficient campaign management features that enhance outreach and performance optimization.
  • Users value the responsive and helpful customer support from Nettyfish Solutions, enhancing their overall user experience.
  • Users appreciate the intuitive interface of Nettyfish Solutions, making campaign setup and management very straightforward.
  • Users appreciate the easy implementation of Nettyfish Solutions, finding the setup process straightforward and intuitive.
Cons
  • Users find customization difficult with Nettyfish Solutions, citing challenges with report customization and slow approval processes.
  • Users experience dashboard issues like lag during peak times and inefficiencies in the approval process.
  • Users express a need for more customization options in dashboard reports, highlighting limitations in flexibility.
  • Users find the limited templates insufficient, leading to inefficiencies and customization challenges in their experience.
  • Users experience linking issues with the portal during peak times, affecting responsiveness and efficiency in processes.

What Are Recent G2 Reviews of Nettyfish Solutions?

NovoChat

NovoChat is an omni-channel chat platform that allows businesses to communicate with customers via WhatsApp, Telegram, Messenger and LINE.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate NovoChat?

  • Lead Development: 10.0/10 (Category avg: 8.5/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind NovoChat?

  • Seller: Novocall
  • Year Founded: 2018
  • HQ Location: Singapore, Singapore
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of NovoChat?

Nvoip

Explore the transformative power of Nvoip's cutting-edge business communication platform. Our intuitive and all-encompassing solution facilitates seamless integration of calls, chats, and WhatsApp; providing businesses with the tools necessary to elevate customer service, enhance sales, and streamline operations. Thanks to Nvoip, you can revolutionize sales processes, monitor performance in real-time, and simplify communication with customers and teams. Take advantage of advanced analytics and reporting tools to gain valuable insights and optimize your operations for peak efficiency. Whether a small upstart or an established enterprise, Nvoip is the key to unlocking enhanced customer experiences and outstanding results.

Average Rating: 4.0/5.0

Total Reviews: 6

How Do G2 Users Rate Nvoip?

  • Has the product been a good partner in doing business?: 7.9/10 (Category avg: 9.1/10)
  • Lead Development: 8.3/10 (Category avg: 8.5/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Co-Browsing: 10.0/10 (Category avg: 8.1/10)

Who Is the Company Behind Nvoip?

  • Seller: Nvoip
  • Year Founded: 2018
  • HQ Location: Juiz de Fora, BR
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About Nvoip?

AI-generated summary from verified user reviews

Pros
  • Users value the affordable solutions provided by Nvoip, making it ideal for small and medium-sized businesses.
  • Users value the cost-effective solutions Nvoip offers, catering effectively to businesses of all sizes.
  • Users value the cost-effective solutions of Nvoip, making it ideal for businesses of all sizes.
  • Users value the cooperative customer support of Nvoip, appreciating its simplicity and cost-effectiveness for all businesses.
  • Users appreciate the ease of use of Nvoip, enjoying its simple, cost-effective solutions for businesses of all sizes.
Cons
  • Users find the UI complex for new users, making it difficult to navigate and utilize effectively.
  • Users find the UI complex for new users, leading to frustration while navigating the Nvoip system effectively.
  • Users are concerned about the high cost due to fluctuating international call fees and hidden charges.
  • Users often face integration issues with Nvoip due to limited features and complex UI, impacting usability.
  • Users find the lack of integrations in Nvoip limits connectivity with other essential applications and services.

What Are Recent G2 Reviews of Nvoip?

Odoo Live Chat

Answer customer questions in real-time.Engage with visitors, deliver real-time support to customers

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Odoo Live Chat?

  • Seller: Odoo
  • Year Founded: 2005
  • HQ Location: Brussels, Belgium
  • LinkedIn® Page: www.linkedin.com
    8,815 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Odoo Live Chat?

OnlineChatCenters

OnlineChatCenters (OCC) live chat software by Motava - features updates, server status, promos & more.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind OnlineChatCenters?

  • Seller: Motava
  • Year Founded: 2009
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    14 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of OnlineChatCenters?

What Are G2 Users Discussing About OnlineChatCenters?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026